BUSINESS MODEL (Company) with office address at (Company Address) and with SEC Registration number is represented by (NameofDirecion + (ssignation and (NameofDireston) , (Designation) (Company) isan (Company Deseription) It covers the end-to-end operations, from consigning of goods, to storing of the items in the warehouse of | up to managing the fulfilment of orders POLICY OF CUSTOMER IDENTIFICATION ‘The customer identification & sereening happens during website registration. A prospective shopper is required to sign-up through (Conpsis’s Wetsia site registration portal or through a thied party access like Facebook, Xend, Twitter or Google, by which he/she will be asked to provide the following information: Email address, Password, First name, Last name, City, Region, Gender, Birthday and Contact numbers ‘s/he will be asked to agree to the Terms of Service (http://www. Jos html) and Privacy Policy (http://www. /privacy.htmil) of ____. Email verification willbe sent to validate the account. ‘TRANSACTION FLOW Customer Journey - Includes visit to the website; product & order process inquiry; adding the product/s into his/her, order placement and confirmation, up to delivery Order placement 1. Add to ‘The shopper should add the preferred product and quantity to his/her S/he can view the summary of his order through ____ button. At this stage s/he can stil opt to continue shopping, change the quantity, or delete and ad an item. Ifthe product details are final, the shopper will be asked to checkout, 2. Checkout - The checkout page will require the shopper to provide the shipping information (contact person, contact mabile/phone number, complete address and landmark). At the shopper can still go back to his/her __ to edit the product detail. 3. Payment - When order details are final the shopper will be opted to choose the his/her preferred payment gateway and will be asked to fill up the payment details. An order notification will be sent to his/her email as order confirmation. For Online banking and over- the-counter payments, the payment instructions will be sent to the shopper's email 44. Shipment - Notifications regarding order and shipping status updates willbe sent to the shopper. The shopper can also check the status of his/her order from his _ account under the ___ tab. 5. Closing of an Order - The order will be set to ‘completed’ once the item has been delivered to the recipient.Order Processing - Includes order confirmation, processing and shipment. 1, Order confirmation Payment complete/verified - (Company) will proceed to order processing Pending Payment - Aging unpaid orders will be automatically canceled after 7 business days. 2. Order Fulfilment ‘The order will be processed upon payment completion. 3. Shipment ‘The order will be shipped within 5-7 business days after the sale ends RETURN AND REFUND POLICY Returns & Replacement Ifthe shopper is not satisied with any product purchased by reason of a defect or Incorrect item shipped, s/he may be entitled to either be refunded or have the product repaired or replaced. For qualified returns, (Company) might offer an alternative product. However, an exact product replacement cannot be guaranteed at all times; should this not be possible we will Issue a full refund, Refunds Refunds will be processed within 12-15 business days after qualified returns verification, CANCELLATION POLICY (Company) has the right to cancel an order at any time due to typographical or unforeseen errors that results in the product(s) on the site being listed inaccurately (having the wrong price or descriptions ete). Payment Complete Orders Inthe event a cancellation occurs and payment for the order has been received, (Company) shall issue 2 full refund, Pending Payment Orders (Company) has the right to cancel an order ifthe shopper fails to process the payment within 7 biisiness days after order date or ifthe shopper fails (Company) validation or security authentication.