SAP for Me Release Notes
Release 1
January 2024
Release Notes Wave 1 / 2024 SAP for Me Portal
Content
Disclaimer ................................................................................................................................................ 3
Introduction............................................................................................................................................. 4
This May Interest You .............................................................................................................................. 4
Cross Topics ............................................................................................................................................. 4
Easy Option to Remove Homepage Cards........................................................................................... 4
New Versions of SAP for Me Mobile App ............................................................................................ 4
Calendar .................................................................................................................................................. 5
Reference to SAP NetWeaver 7.5 Release Notes ................................................................................ 5
Reporting ................................................................................................................................................. 5
New Section Purchased Solutions ....................................................................................................... 5
Adapt Filters ........................................................................................................................................ 6
Performance and Access Improvements............................................................................................. 7
Finance & Legal ....................................................................................................................................... 7
New Consumption Metrics Released .................................................................................................. 7
Portfolio & Products ................................................................................................................................ 8
API Insights for SAP S/4HANA.............................................................................................................. 8
Services & Support .................................................................................................................................. 9
Opening Cases in New Browser Tabs .................................................................................................. 9
New Sorting Concept for Cases Inbox ................................................................................................. 9
Enhanced Quick View for Cases .......................................................................................................... 9
New Chat Platform ............................................................................................................................ 10
Breadcrumb Links for SAP Notes ....................................................................................................... 10
HANA Revision Filter in Support Knowledge Base Search................................................................. 11
Revamped ECS Workspace ................................................................................................................ 11
Displaying Service Requests in New Browser Tab ............................................................................. 12
New Requested For Attribute for Service Requests .......................................................................... 12
Systems & Provisioning ......................................................................................................................... 13
Redesigned Development Namespaces Application ......................................................................... 13
IAS Administrators on System Details Pages ..................................................................................... 13
New Availability Event Type for SAP Ariba ........................................................................................ 14
Users & Contacts ................................................................................................................................... 15
Harmonized Names for Case-Related Authorizations ....................................................................... 15
Partner -Specific Dashboards ................................................................................................................ 15
New Cloud Support Collaboration Dashboard .................................................................................. 15
Cloud Choice Commission Payment Summary and Details............................................................... 18
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Enhanced Request New Project Functionality ................................................................................... 19
Download Maintenance Projection Letter for Renewals .................................................................. 19
Appendix................................................................................................................................................ 20
Release Dates .................................................................................................................................... 20
Rollout Sessions ................................................................................................................................. 20
Disclaimer
The information in this document is confidential and proprietary to SAP and may not be disclosed
without the permission of SAP. This document is not subject to your license agreement or any other
service or subscription agreement with SAP. SAP has no obligations to pursue any course of business
outlined in this document or any related presentation, or to develop or release any functionality
mentioned therein. This document, or any related presentation and SAP’s strategy and possible
future developments, products and/or platforms directions and functionality are all subject to
change and may be changed by SAP at any time for any reason without notice. The information in
this document is not a commitment, promise or legal obligation to deliver any material, code or
functionality. This document is provided without a warranty of any kind, either express or implied,
including but not limited to, the implied warranties of merchantability, fitness for a particular
purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document,
except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on
these forward-looking statements, which speak only as of their dates, and they should not be relied
upon in making purchasing decisions.
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Introduction
This document outlines the changes, corrections, and
This May Interest You
enhancements made to the SAP for Me portal since the Purchase Order Submissions Just
last major update (see support.sap.com/releasenotes). Got Easier for Cloud with SAP for
Me!
blogs.sap.com/?p=1437652
Cross Topics
Easy Option to Remove Homepage Cards
Using the three dot-menu in the upper-right corner of a card, it is now easy to remove the card from
the SAP for Me homepage. Instead of entering the card catalog (by clicking Edit on the Home page)
and deselecting the card there, you can simply click the Hide card from Home link:
New Versions of SAP for Me Mobile App
The most recent versions of the SAP for Me app for mobile devices – 1.12.0 for iOS, 1.10.2 for
Android, and 1.10.0 for Tencent – offers the following new features:
▪ In the case list, you can use a combination of filters to quickly and easily narrow the list down to
cases most relevant to you.
▪ In the Get Support application, you can create new contacts for the case and also edit the newly
created contacts.
▪ You are able to edit draft cases saved on both web and mobile, and the information maintained
in the draft will be retrieved when you return to the case creation process, again regardless of
which device you use.
Download the version for your mobile device by scanning the respective QR code:
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Calendar
Reference to SAP NetWeaver 7.5 Release Notes
The event details popover for SAP NetWeaver 7.5-related maintenance delivery events now contains
a reference to the release notes giving you easy access to a summary of the support package stack
delivery.
Reporting
Following changes have been released for the Customer Insights Dashboard that you can enter by
clicking Reporting in the main navigation:
New Section Purchased Solutions
A newly added section Purchased Solutions provides you the option to see your solution portfolio
and all purchased materials, either for a single account or for all accounts in the corporate group
(CCoE) your S-user is assigned to. By selecting the relevant solution areas, you can filter the displayed
content in all graphs and in the table.
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In addition, the graphs help you to monitor the order expiry dates. By clicking on a segment in the
graph Order by End Date, you can select all orders and materials that are expiring within the selected
quarter and check out the details in the table below. Using the Settings feature for the card, it is also
possible to change from Last Expiry Quarter to Last Expiry Month if required.
Using the links in the order numbers you can navigate to the order details on the Finance & Legal
dashboard.
Adapt Filters
Based on your feedback, an additional feature Adapt Filters has been added to all Customer Insights
Dashboard reporting sections. This feature has been placed in the upper-right corner of the section
card. It lets you add any fields as a filter for the content displayed in the section. For instance, by
adding Creation Date to the already available filters in the Open Cases section, you get the flexibility
to display cases for any specific period (from… to…).
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Performance and Access Improvements
S-users with reporting authorization on CCoE level can have a high number of accounts associated
with their ID. In the past, these users faced performance issues when entering the Customer Insights
Dashboard, making it necessary to limit the number of accounts that data were shown for to a
maximum of five.
This limitation has now been removed: Customer Insights Dashboard can support users with many
account associations. S-users can access the Reporting section and update the data regardless of how
many accounts they want to view and update simultaneously. For more details, refer to the SAP
Community blog Customer Insights Dashboard – Authorization and First Access.
Finance & Legal
New Consumption Metrics Released
The Consumption tab on the Finance & Legal dashboard shows interesting insights into product
consumption metrics that help you manage your product portfolio. We regularly release new metrics
in this dashboard.
Since the last release notes we have published the following new consumption metrics:
Solution Area Sub-Solution Area Metric
Name Description ID
Business Technology Data and Analytics Capacity Units Capacity Units - Profitability & CY260
Platform Performance Mgmt.
Core ERP Digital Supply Chain Objects Objects - Sustainability Footprint CY315
Management
Customer Experience Sales and Service Users Users - SAP Sales Cloud 2 CY349
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Customer Experience Sales and Service Users Users - SAP Service Cloud 2 CY321
Business Process SAP Signavio Users Users - SAP Signavio Process CY276
Management Manager
Business Process SAP Signavio Users Users - SAP Signavio Journey CY277
Management Modeler
Business Process SAP Signavio Users Users - SAP Signavio Process CY278
Management Governance
Business Process SAP Signavio Users Users - SAP Signavio Process CY279
Management Collaboration Hub
Business Process SAP Signavio Records Records - SAP Signavio Process CY280
Management Intelligence
Intelligent Spend & Procurement Documents Documents - Central Invoice CY392
Business Network Mgmt, Imported Invoice
Documents
Intelligent Spend & Procurement Documents Documents - Central Invoice CY400
Business Network Mgmt, Uploaded Invoice
Documents
Enter the dashboard to access the consumption data for your purchased product portfolio.
Portfolio & Products
API Insights for SAP S/4HANA
API Insights is a tab on product details pages that offers daily summaries of the API usage of a
product.
The feature went live for select applications and systems in this year’s July release. The list now got
expanded by SAP S/4HANA.
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Services & Support
Opening Cases in New Browser Tabs
The case list now lets you open cases in new browser tabs. To do so, simply click the case number in
the table row. The same applies for other marked links in the row, e.g., those behind a system
number or the reporter’s user ID: They also open the referenced information in a new browser tab.
If you click anywhere in a table row outside such an underlined link, the case will be opened in the
same browser window.
New Sorting Concept for Cases Inbox
The list of cases can now simply be sorted by any shown criteria (like Status or Priority) by clicking the
respective down and up arrow icons in the column header; it is no longer required to change the list
sorting via the table settings.
Enhanced Quick View for Cases
The quick view in the case list, which gives a high-level overview about the case without the need to
open it, has been revamped. In addition to layout improvements, it now shows the most recent
conversation rather than the initial one (i.e., the problem description sent to SAP).
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New Chat Platform
On December 14, 2023, SAP successfully switched to a new chat platform for Product Support Expert
Chat and Customer Interaction Center (CIC) chat.
This increases stability, while retaining key functionality. This new platform was built based on your
feedback and provides enhanced functionality on the following areas:
▪ Browser-based screensharing sessions, i.e., no executable download required any more.
▪ System automatically creates a support case from every answered Expert Chat session with
Product Support.
▪ Easy way to attach files and documents during chat sessions.
▪ Chat interaction log sent automatically based on case notification configuration.
▪ Slightly increased chat screen sizing.
In case of technical issues, additional assistance can be found in KBA 2392095 – Requirements for a
successful Expert Chat session with SAP Product Support.
To stay up to date on chat-related topics, please check out blogs.sap.com/tag/real-time-support-2/.
Breadcrumb Links for SAP Notes
SAP Notes now feature a series of breadcrumb links in their header that indicates where to find the
note: The dashboard name (Services & Support) and its subsection (KBAs & Notes), plus the hierarchy
of support components:
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HANA Revision Filter in Support Knowledge Base Search
In the Support repository of the Support Knowledge Base search, you can now filter results by SAP
HANA revision:
Revamped ECS Workspace
On the Services & Support dashboard, the workspace for SAP Enterprise Cloud Services (ECS)
customers got revamped.
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While its layout only slightly changed, it is technically better integrated into SAP for Me, which in
addition to a smoother user experience also results in better performance.
Displaying Service Requests in New Browser Tab
NOTE: The following feature will be released shortly after the January 18 transport.
By clicking on its number in the list, a service request will now be opened in a new browser tab,
making it easy for you to compare multiple requests at the same time.
New Requested For Attribute for Service Requests
NOTE: The following feature will be released shortly after the January 18 transport.
Services for cloud products can be requested on behalf of a user. Until now, these service requests
were shown in the All Open Requests section of the Open Service Requests card of the Services &
Support dashboard. This was now changed, and both types of service requests:
▪ Submitted by the logged-on user,
▪ Created for the logged-on user,
are listed under My Open Requests.
In addition, a new column Requested For makes it more transparent, in addition to the column
Created By, who requested a particular service and on whose behalf.
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Systems & Provisioning
Redesigned Development Namespaces Application
Development namespaces enable you as an on-premise customer to develop enhancements and
solutions without having to agree on naming conventions with third parties. You can deploy your
enhancements and solutions in any system around the world without the risk of name conflicts.
The application to request such development namespaces has now been completely overhauled.
While the process itself has not changed, the new tool offers features that you had frequently asked
for:
▪ A variety of different export functionalities.
▪ Possibility to open a case directly to request the reassignment of a namespace.
▪ A separate tab Open Source Namespaces.
▪ Possibility to mark favorites.
You can enter the Namespaces application at https://me.sap.com/namespaces or via the
Namespaces card under the System & Provisioning dashboard’s Keys tab.
IAS Administrators on System Details Pages
On system details pages for SAP Identity Authentication Service (IAS) systems, a new card lists IAS
administrators. In addition, cloud administrators (on the system’s parent installation) as well as super
administrators can add new entries to the list.
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New Availability Event Type for SAP Ariba
In addition to cloud services statuses like Normal, Maintenance, Service Disruption, Major Upgrade
and others, for SAP Ariba tenants there also is Functional Degradation. This is now reflected in the
Systems & Provisioning dashboard, in particular in the Events list, on event details pages, and on
system details pages for cloud systems.
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Users & Contacts
Harmonized Names for Case-Related Authorizations
To comply with industry standards, over the past few months the term “incident” has been replaced
by “case” on the SAP for Me portal.
In an effort to harmonize the terminology, authorizations that are required to report technical issues
and manage tickets have now also been renamed. The following list shows current and new names.
All other names are not affected by the change:
Language Current authorization name New authorization name
English Display Incidents Display Cases
English Display All Incidents Display All Cases
English Report an Incident Report a Technical Issue
English Send Incidents to SAP Send Cases to SAP
English Close Incidents Close Cases
German Kundenmeldungen anlegen Technisches Problem melden
Partner -Specific Dashboards
New Cloud Support Collaboration Dashboard
For SAP PartnerEdge in both “sell” and “service” tracks, a dashboard is available to display case-
related data, statistics, and analysis for cases created via the service partner user management
application. This dashboard is accessible to partner S-users with the Support Manager contact
function.
The new Cloud Support Collaboration Dashboard can be accessed through the Cloud Support
Collaboration card under the Support tab of the Customer Success dashboard.
Partners need to initially select the solution area for cases to be displayed. The Solution Area field will
only display solution area values if there are any where the service partner user management
application has been granted to the partner.
The dashboard contains three pages: Overview, Analytics, Case.
The Overview page offers a general snapshot of support setup data and general case statistics.
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▪ Contact Function: displays the number of partner consultants assigned to either the Support
Manager or Support Consultant contact functions.
▪ Support Qualification: displays the number of partner consultants that have completed the web
assessment for Support and Success Essentials for SAP Cloud Solutions (version 6 and below) or
has achieved the support accreditation (version 7 onwards).
▪ SAP Cloud ALM Success Stories: displays the number of published SAP Cloud ALM success stories
via the SAP ALM Partner Hub.
▪ Active Customers: list of customers that have authorized the partner for handling support cases
through the service partner user management application for the respective solution area.
▪ Monthly Historical Snapshots: displays a snapshot of case-related statistics per month.
The Analytics page offers some insights on potential trends on created cases. This could be used to
identify knowledge gaps and best practice improvement areas. All charts display analytics from cases
either created or confirmed within the past 90 days.
Charts based on creation date:
▪ Top Components: displays top 6 components for cases.
▪ By Sub-Solution: displays distribution of cases by sub-solution area.
▪ By Status: displays status of cases per sub-solution area.
▪ By Priority: priority distribution of created cases.
Charts based on confirmation date:
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▪ By Error Categorization: displays distribution of cases by error categorization, including for
example:
▪ In general, consultative cases or those that are either “how-to” or “consulting” in nature are
categorized as Customer / Partner Issue.
▪ Cases that have no categorization or shown as Not Assigned are those that have not been
assigned a category as the nature may not have been determined yet before a case was
confirmed.
For more information on error categories, please reference KBA 3316557 – Error
Categorization Procedure Standards: Customer / Partner Issue.
▪ By Closure type: displays distribution of cases based on closure type. Cases closed manually by
the partner receive the status Confirmed, while cases that were closed by SAP automatically after
remaining unchanged or have had no response within a fixed time period receive the status
Confirmation Automatically.
The Case section of the dashboard displays cases across all customers for the specified solution area.
By default, the past 90 day-period is used as basis for the display. Cases can be displayed via the
following scenarios:
▪ New: displays cases based on creation date
▪ Closed: displays cases based on confirmation date
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▪ Open: displays cases that do not have the Confirmed or Confirmed Automatically status. It is not
possible to provide a date duration for this scenario as it only displays cases that are yet
unresolved at the time the case list is being displayed.
Cloud Choice Commission Payment Summary and Details
All partner payment information has now moved to SAP for Me and the My Partner Rewards app has
been retired. Users with Planning and Finance authorization can access the Partner Cloud Choice
Payment Summary under the Commissions tab in the Finance & Legal dashboard to view a summary
of your payment information.
Click any of the items in the list to enter a detailed overview for that customer by commission model
(Consider & Select, Adopt & Operate, and Profit Option):
More details can be found in the SAP Community blog post My Partner Rewards App Retirement and
Consolidation with SAP for Me.
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Enhanced Request New Project Functionality
The Register New Project functionality under the Customer Success dashboard’s Projects tab got
enhanced to let partner S-users with the authorization End Customer Info & Support assign products
(except shelfware) to multiple project waves.
Download Maintenance Projection Letter for Renewals
The latest maintenance projection letter lets partners proactively manage the renewal and PO
update process by providing a holistic view into their customers’ upcoming maintenance renewals. S-
users with End Customer Sales & Adoption authorization can download it from the Upcoming
Maintenance Renewals card under the Renewals tab of the Customer Success dashboard.
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Appendix
Release Dates
In the SAP for Me portal, new features are deployed every fortnight and introduced to visitors in
release notes approximately every 6–8 weeks, in accordance with the release dates (“waves”) for the
integrated support applications. In 2024, these are:
▪ Wave 1: Thursday January 18, 2024
▪ Wave 2: Saturday February 24, 2024
▪ Wave 3: Thursday April 11, 2024
▪ Wave 4: Saturday May 25, 2024
▪ Wave 5: Thursday July 11, 2024
▪ Wave 6: Saturday August 24, 2024
▪ Wave 7: Thursday October 10, 2024
▪ Wave 8: Saturday November 16, 2024
Rollout Sessions
We invite interested customers and partners to special roll-out sessions for the SAP for Me portal. In
these sessions we present new functionality that has become available since the previous release,
give an outlook and insight on what we are currently working on, and collect and discuss feedback
and ideas with participants. Sessions are held four times per year, approximately 2–3 weeks after
one of our eight major release dates. All interested parties can participate without obligations.
In case you would like to be involved and invited to future sessions, simply send an email to
[email protected] containing your name, S-user ID, e-mail address, and name of your
company.
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