Important Notes

This document contains the details on the following:

• Important messages for your information
• PhoneBanking numbers for Domestic and Non-Resident customers
• Branch Addresses
• Details of Banking Ombudsman
• Registration slip to update contact numbers and e-mail address

1. Your composite statement is a summary of your HSBC portfolio along with details of transactions on the products held, in one single
statement sent on a periodic basis to you. We will send a detailed summary of your Demat account and credit cards separately. The
composite statement includes accounts/products that are in the same customer name/combination of joint names.
2. In your Portfolio at a Glance, 'Total deposits and investments' is the sum of your deposits, such as savings, current and fixed
deposits, as well as your Demat accounts. 'Total borrowings' includes all your credit facilities, except for overdrafts on your current
and savings accounts and mortgages, which are reflected in 'Total deposits and investments' and 'Mortgages' respectively. 'Net
position' is the aggregate balance of your total deposits and investments less your borrowings.
3. Investments are subject to market risk. Please read the offer document carefully before investing.
(Points 1 to 3 are applicable to customers receiving composite statements only)
4. LCY (local currency) equivalent is an indicative value applicable to amounts denominated in foreign currencies.
5. The accountholder is deemed to have received each statement of account ('statement') for the preceding month, either on actual
receipt, or 10 days from the date of the statement sent by the Bank (prescribed period). On receipt of each statement and not
more than 30 (thirty) days from the prescribed period mentioned above, the accountholder agrees to notify the Bank immediately
(in writing) of any errors, omissions, irregularities, including any fraudulent or unauthorised transactions or any other objections that
the accountholder may have on the statement. If the accountholder fails to notify the Bank within 30 (thirty) days of the prescribed
period, the statement and all the entries therein, will become conclusive evidence of the correctness of the contents. They will be
binding on the accountholder and/or any person on behalf of the accountholder, without the requirement for any further proof. The
Bank will be released from all its liabilities for any transaction including all charges, damages and losses of any kind whatsoever,
taxes, levies, fines, fees or penalties suffered and/or incurred by the accountholder or any person on behalf of him, until the last
statement date, except for transactions that the accountholder had given notice for, in accordance with this section.
6. For local cheque deposits, the funds credited to the account are available after they are cleared from the payee bank.
7. Free passbook facility is available from 1 August 2007. You can request for it at the nearest branch and it can be updated for the
last 3 months by approaching any branch in person. Records of transactions after 3 months are updated in the passbook on
request and charges are applicable as per the existing tariff structure.
8. Information on 1) The Code of Banks' Commitment to Customers (BCSBI Code); 2) Banking Ombudsman Scheme; 3) Account
Rules; 4) Service Charges and 5) Latest Interest Rates can be obtained from the website (www.hsbc.co.in) or by visiting the
nearest branch.
9. If you do not receive any response within one month of your first representation to the Bank, or if you are dissatisfied with the
response given by the Bank, you may write to the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India
to look into the provision of satisfactory service by banks. Before making a complaint to the Banking Ombudsman -
- the complainant must have made a written representation to the Bank
- the complaint must have been made within a year of the response received from the Bank, or within one year and one month
of the date of representation to the Bank, if the response was not received
- the complaint must not have been settled by the Banking Ombudsman in any previous proceeding
- the complaint must not have been the subject matter of proceedings before any court, tribunal, arbitrator or any other forum
10. Please visit your branch for information on the nomination facility (for individual and sole proprietorship accounts and lockers).
11. Information included is for reference only. Transactions performed or instructions received on or around the statement date may
not reflect in this statement, but should reflect in the next one.
12. Please nominate a savings/current account for deduction of TDS (if any) towards interest payment on your existing or new term
deposits.
13. If you are unhappy with our services, you can record your grievances by following the grievance redressal matrix available on our
website. You can write to, in the beginning, to [email protected] or visit our nearest branch/call on our PhoneBanking
numbers provided.
14. Please note that basis Goods and Services Tax (GST) regulations and notified GST rates, Central GST and State/Union Territory
GST or Inter-State GST, as applicable, would apply on our fees and charges with effect from 1 July 2017. HSN (Harmonized System
Nomenclature) Code: 9971.

I/We hereby declare that though our aggregate turnover in any preceding financial year from 2017-18 onwards is more than the aggregate
turnover notified under sub-rule (4) of rule 48, we are not required to prepare an invoice in terms of the provisions of the said sub-rule.

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For more information, please contact us at*:

HSBC Premier PhoneBanking numbers (Resident accounts)

Within India 1800 266 3456 or 1800 103 4722; From Overseas 040 - 67173406/080 - 49089636

All Toll Free numbers are chargeable from cell phone. Our PhoneBanking officers are available for enquiries 24X7.

HSBC Advance PhoneBanking numbers (Resident accounts)

Within India 1800 267 3456 or 1800 102 2208; From Overseas 040 - 67173404/080 - 49089634

Our PhoneBanking officers are available for enquiries 24X7.

HSBC PhoneBanking numbers (Resident accounts)

Within India 1860 266 2667 or 1860 500 2255; From Overseas 040 - 67173401/080 - 49089631

Our PhoneBanking officers are available for enquiries from 6:30 hrs. to 20:30 hrs. Emergency services are available 24X7 to report loss or misuse on
Card or account, stop cheque etc.

HSBC PhoneBanking numbers (Credit Cards)

Within India 1860 108 7788 or 1860 500 2277; From Overseas 040 - 67173402/080 - 49089632

Our PhoneBanking officers are available for enquiries from 6:30 hrs. to 20:30 hrs. Emergency services are available 24X7 to report loss or misuse on
Card or account, stop cheque etc.

HSBC Premier NRI PhoneBanking numbers (Non-Resident accounts)

Bahrain 8000 4619* Kuwait 965 22230782** Saudi Arabia 8008 140089* United Arab 8000 177023*
Emirates
Canada 011 800 177 36666* Malaysia 00 800 177 36666* Singapore 001 800 177 36666*
Hong Kong 001 800 177 36666* New Zealand 00 800 177 36666* Thailand 001 800 177 36666* United States 1 800 952 7145*
of America
Indonesia 001 8030176404* Oman 968 24762789** UK 00 800 177 36666*
India 1800 103 4722* Qatar 974 4366852**
1800 266 3456*
Calls to India from overseas: 040 - 67173406/080 – 49089636
*Toll Free / **Local Rates

HSBC NRI PhoneBanking numbers (Non-Resident accounts)

Australia 1300 787 414** India 1800 102 2208*/ Saudi Arabia 9661 276 4163** United 080 03285902**
1800 267 3456* (Riyadh, Alkhobar, Kingdom 080 00851264**
Dammam and 080 03893587**
Bahrain 973 1756 9645** Kuwait 965 2223 0727**
Jeddah)
Canada 1 877 NRI HSBC, Oman 968 2476 2727** Singapore 65 6533 5462** United States 1 877 NRI HSBC,
(1 877 674 4722)* of America (1 877 674 4722)*
Hong Kong 852 2822 3986 Qatar 974 4328325** United Arab 800 4393* (Dubai,
(Free from landline), Emirates Sharjah, Ajman,
852 2822 2767 Fujairah, Al Ain,
(Free from landline) Ras Al Khaimah,
Umm Al Quwain)
*Toll Free / **Local Rates

All Toll Free numbers are chargeable from cell phone.

Our PhoneBanking officers are available for enquiries 24X7.

• To avail our PhoneBanking service, use your Account Number/PhoneBanking Number (PBN)/Credit Card Number and Personal
Identification Number (PIN). For further details on our enhanced Automated PhoneBanking system, kindly visit www.hsbc.co.in

Branch Addresses*:
Ahmedabad Ahmedabad Branch: Mardia Plaza, C. G. Road, Ahmedabad - 380 006.
Bengaluru Bengaluru Branch: 7 M. G. Road, Bengaluru - 560 001 | Jayanagar Branch: No. 84, Gandhi Bazar Main Road,
Basavanagudi, Bengaluru - 560 004.
Chandigarh Chandigarh Branch: SCO 1, Sector 9-D, Chandigarh - 160 017.
Chennai Rajalakshmi, No. 5 and 7, Cathedral Road, Chennai - 600 086 | Chennai Main Branch: 96, Dr. Radhakrishnan
Salai, Mylapore, Chennai - 600 004.
Coimbatore Coimbatore Branch: Srivari Gokul Towers, 108, Race Course Road, Coimbatore - 641 018.
Gurgaon Gurgaon Branch: JMD Regent Square, DLF Phase II, Gurgaon-Mehrauli Road, Gurgaon – 122 002.
Hyderabad Hyderabad Branch: 6-3-1107 and 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500 082.

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 Jaipur Jaipur Branch: 61 Vasanti, Sardar Patel Marg, C Scheme, Jaipur - 302 001.
Kochi Kochi Branch: Pulikkal Estate, M. G. Road, Pallimukku, Kochi - 682 016.
Kolkata Dalhousie Square Branch: 31 BBD Bagh, Dalhousie Square, Kolkata - 700 001 | Gariahat Road Branch: Fort
Terrazo, No. 5, Ramani Chatterjee Road, Kolkata - 700 029.
Mumbai Andheri Branch: Plot No. 139-140 B, Western Express Highway, Sahar Road Junction, Vile Parle (E), Mumbai
- 400 057 | Bandra Branch: HSBC Centre, Dr. Ambedkar Road, Bandra (W), Mumbai - 400 050 | Mumbai Main
Branch: 52/60, M. G. Road, Fort, Mumbai - 400 001 | Borivali Branch: Siddharth Arcade, L T Factory Lane
Junction, Borivali (W), Mumbai - 400 092 | Chembur Branch: Mercantile Apartments, Dr. Choitram Gidwani
Road, Opp. Basant Theatre, Chembur (E), Mumbai - 400 074 | Juhu Vile Parle Branch: Eden Square, Plot No.
3/1, N.S. Road No. 10, JVPD Scheme, Juhu Vile Parle (W), Mumbai - 400 049 | Lokhandwala Branch: E-2-3-
4 Manish Garden, J. P. Road, Andheri (W), Mumbai - 400 053 | Peddar Road Branch: Asha Mahal, 46-B, Dr
G Deshmukh Road, Peddar Road, Mumbai - 400 026 | Powai Branch: G-4, Prudential House, Hiranandani
Business Park, Powai, Mumbai – 400 076.
New Delhi New Delhi Off Branch: R-47 Greater Kailash I, New Delhi - 110 048 | New Delhi Main Branch: 25, Birla
Towers, Barakhamba Road, New Delhi - 110 011 | South Extension Branch: F-43, South Extension Part 1,
New Delhi - 110 049.
Noida Noida Branch: K 14-18, Sector 18, Gautam Budh Nagar, Noida - 201 301.
Pune Pune Main Branch: Amar Avinash Corporate City, Sector No.11, Bund Garden Road, Pune - 411 001.
*You can also visit the HSBC website www.hsbc.co.in for the updated PhoneBanking numbers and branch addresses.

HSBC State List and GSTN Details:

Maharashtra: 27AAACT2786P1ZN West Bengal: 19AAACT2786P1ZK Tamil Nadu: 33AAACT2786P1ZU Delhi: 07AAACT2786P1ZP
Haryana: 06AAACT2786P1ZR Chandigarh: 04AAACT2786P1ZV Rajasthan: 08AAACT2786P1ZN Telangana: 36AAACT2786P1ZO
Karnataka: 29AAACT2786P1ZJ Kerala: 32AAACT2786P1ZW Gujarat: 24AAACT2786P1ZT Uttar Pradesh: 09AAACT2786P1ZL

Grievance Redressal Ocer Handling Debit Card Complaints:

Note
Grievance Redressal Officer Handling Debit Card Complaints
Mr Ahmer Ali
The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063
Contact number: [tel:040-65118015|tel:022-71728015] (Monday to Friday between 9:30 a.m. to 6:00 p.m.)
Email Id : [email protected]
Click here for more details about our grievance redressal mechanism

Loss/Theft/Misuse of the card

a) If the Debit Card is lost/stolen, the cardholder should report it to HSBC immediately in writing or by calling Phone Banking
Numbers. The Bank, is merely acting as a facilitator in taking up the dispute through VISA to the concerning merchant. The Bank is
thus not liable for the outcome of the investigation.
b) The cardholder will not be held liable for any transaction made on the Debit Card after reporting the loss/theft/misuse to HSBC. c)
Although loss or theft may be reported as mentioned in (a) above, the cardholder must confirm to HSBC in writing. A copy of the
acknowledged FIR must accompany the written confirmation.
d) Should the cardholder subsequently recover the card, the recovered Debit Card must not be used. Please destroy the card by
cutting it into several pieces through the magnetic strip

Banking Ombudsman Details

You can visit link https://www.rbi.org.in/commonman/English/Scripts/AgainstBankABO.aspx for Banking Ombudsman details.

Change of Telephone number and E-mail ID***

Please change my telephone number and/or e-mail ID on the Bank records as follows:

Telephone number: Office: ____________________________ Residence: ________________________________

Mobile: ___________________________ E-mail address:________________________________________________________________________

Above details are applicable for: (please tick whichever is applicable)

 Credit Card Account  Bank Account  Retail Demat Account  Loan Account

Signature: ______________________ Customer Number: ____________________________ Date: ___________________

Please detach this portion and return it to the closest HSBC branch.

For a change of address in your accounts with the Bank, please approach the nearest branch with the address proof document in
***

original.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India. Incorporated in Hong Kong SAR with limited liability.

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SMS
To block a lost card, SMS BLOCK <space>HSBC<space><last four digits of your card number> to 575750 through your registered mobile number . For reporting unauthorized
transactions along with blocking of cards in case of loss/theft/misuse of debit card. Please dial 1800 266 3456/1800 120 4722(Domestic) & +91-40-65118001/
+91-22-71728001(Overseas) for HSBC Premier Debit Cards. Please dial 1800 419 5400 /1800 123 2979 & (040) 6126 8004 and (080) 7189 8004 (from overseas) for HSBC Retail
Business Banking

• For Fees & Charges applicable on your Premier Debit Card. Please refer the Tariff Sheet available on the Service Guide

• For Fees & Charges applicable on your Personal Banking Debit Card. Please refer the Tariff Sheet available on the Service Guide

• For Fees & Charges applicable on your Business Debit Card. Please refer the Tariff Sheet available on the Service Guide

RBI BANK STAT_10/2023