M a n a ge En gin e D e sk t op Ce n t r a l :: H e lp D ocu m e n t a t ion

Ta ble Of Con t e n t s

INTRODUCTION........................................................................................................ 6
USER GUIDE............................................................................................................. 8
Software Installation ............................................................................................................ 8
Installing MSI-based Applications for Users .................................................................................... 9
Installing EXE-based Applications for Users ................................................................................. 10
Installing MSI-based Applications for Computers.......................................................................... 11
Installing EXE-based Applications for Computers ......................................................................... 12
Uninstalling MSI-based Applications for Users.............................................................................. 13
Uninstalling EXE-based Applications for Users............................................................................. 14
Uninstalling MSI-based Applications for Computers ..................................................................... 15
Uninstalling EXE-based Applications for Computers..................................................................... 16

Patch Management............................................................................................................ 17
Patch Management Architecture ................................................................................................... 18
Patch Management Life Cycle....................................................................................................... 20
Scan Systems for Vulnerability ...................................................................................................... 22
Installing Missing Patches.............................................................................................................. 23
Patch Views ................................................................................................................................... 24
Viewing Applicable Patches.................................................................................................................... 25

Viewing Latest Patches........................................................................................................................... 27

Viewing Missing Patches ........................................................................................................................ 28

Viewing Installed Patches ....................................................................................................................... 29

Viewing Supported Patches.................................................................................................................... 30

Viewing Healthy Systems ....................................................................................................................... 31

Viewing Vulnerable Systems .................................................................................................................. 32

Viewing Highly Vulnerable Systems ....................................................................................................... 33

Viewing Patch Reports................................................................................................................... 34

Viewing Vulnerable Systems Report....................................................................................................... 35

Viewing Vulnerable Patches Report ....................................................................................................... 36

Viewing Supported Patches Report ........................................................................................................ 37

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Hardware and Software Inventory ..................................................................................... 38

Hardware / Software Inventory and Asset Management ............................................................... 38
Software Metering.......................................................................................................................... 39
Viewing Computer Details ............................................................................................................. 41
Viewing Hardware Details.............................................................................................................. 42
Viewing Software Details ............................................................................................................... 43
Viewing Inventory Alerts ................................................................................................................ 45
Viewing Inventory Reports ............................................................................................................. 46
Hardware Inventory Reports ................................................................................................................... 47

Software Inventory Reports .................................................................................................................... 49

Software License Compliance Reports ................................................................................................... 51

Windows Tools .................................................................................................................. 52

System Tools ................................................................................................................................. 53
Creating and Scheduling Tasks .............................................................................................................. 54

Viewing and Modifying the Tasks ........................................................................................................... 58

Viewing Task History .............................................................................................................................. 59

Remote Desktop Sharing............................................................................................................... 60

Remote Desktop Sharing - Pre-requisites............................................................................................... 61

Connecting to Remote Desktop .............................................................................................................. 63

Troubleshooting Tips .............................................................................................................................. 65

Wake on LAN................................................................................................................................. 67
Remote Shutdown Tool ................................................................................................................. 70

Windows Configurations .................................................................................................... 75

User Configurations ....................................................................................................................... 76
Configuring Alerts ................................................................................................................................... 77

Executing Custom Scripts....................................................................................................................... 78

Configuring Display Settings................................................................................................................... 80

Mapping Network Drives......................................................................................................................... 82

Setting Environment Variables................................................................................................................ 84

Managing Files and Folders.................................................................................................................... 86

Redirecting User-Specific Folders .......................................................................................................... 89

Installing Software - MSI & EXE Packages............................................................................................. 91

Configuring Internet Explorer Settings .................................................................................................... 95

Configuring IP Printer.............................................................................................................................. 97

Launching Applications ........................................................................................................................... 99

Displaying Message Box....................................................................................................................... 101

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Configuring MS Office Settings............................................................................................................. 102

Configuring Outlook Settings ................................................................................................................ 104

Setting Path .......................................................................................................................................... 107

Managing Permissions.......................................................................................................................... 108

Configuring Power Options ................................................................................................................... 112

Configuring Registry Settings ............................................................................................................... 115

Securing USB Devices.......................................................................................................................... 119

Configuring Security Policies ................................................................................................................ 121

Configuring Shared Printer ................................................................................................................... 123

Managing Shortcuts .............................................................................................................................. 125

Computer Configurations ............................................................................................................. 128

Redirecting Common Folders ............................................................................................................... 129

Executing Custom Scripts..................................................................................................................... 131

Setting Environment Variables.............................................................................................................. 133

Managing Files and Folders.................................................................................................................. 135

Configuring Windows XP Firewall ......................................................................................................... 138

Configuring General Computer Settings ............................................................................................... 140

Managing Windows Local Groups ........................................................................................................ 141

Installing Patches.................................................................................................................................. 143

Installing Software - MSI & EXE Packages........................................................................................... 145

Installing Windows Service Packs ........................................................................................................ 149

Configuring IP Printer............................................................................................................................ 151

Launching Applications ......................................................................................................................... 153

Displaying Legal Notices....................................................................................................................... 155

Displaying Message Box....................................................................................................................... 156

Setting Path .......................................................................................................................................... 157

Managing Permissions.......................................................................................................................... 158

Configuring Registry Settings ............................................................................................................... 162

Securing USB Devices.......................................................................................................................... 165

Scheduling Tasks ................................................................................................................................. 166

Configuring Security Policies ................................................................................................................ 169

Managing Shortcuts .............................................................................................................................. 171

Configuring Windows Services ............................................................................................................. 174

Managing Windows Local Users........................................................................................................... 176

Configuring Collections ................................................................................................................ 180

Defining Targets........................................................................................................................... 181
Managing Configurations and Collections ................................................................................... 185

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Viewing System Uptime Report ................................................................................................... 187

Viewing Configuration Reports .................................................................................................... 188
Configuration Templates.............................................................................................................. 189
Computer Configuration Templates ...................................................................................................... 191

User Configuration Templates .............................................................................................................. 194

User Logon Reports......................................................................................................... 195

Viewing User Logon Reports ....................................................................................................... 196
General Reports ................................................................................................................................... 197

Usage Reports...................................................................................................................................... 198

History Reports ..................................................................................................................................... 199

Active Directory Reports .................................................................................................. 200

Active Directory User Report ....................................................................................................... 201
Active Directory General User Reports ................................................................................................. 202

User Account Status Reports................................................................................................................ 204

Password Based User Reports............................................................................................................. 206

Privileged User Accounts...................................................................................................................... 207

Logon Based User Reports................................................................................................................... 208

Active Directory Computer Reports ............................................................................................. 209

General Computer Reports................................................................................................................... 210

Server Based Reports........................................................................................................................... 212

Computer OS Based Reports ............................................................................................................... 213

Active Directory Group Reports ................................................................................................... 214

Active Directory General Group Reports............................................................................................... 215

Active Directory Group Type Reports ................................................................................................... 217

Member Based Reports ........................................................................................................................ 218

Active Directory Organization Unit Reports ................................................................................. 220

Active Directory General OU Reports ................................................................................................... 221

OU Child Based Reports....................................................................................................................... 222

Active Directory Domain Reports................................................................................................. 223

General Domain Reports ...................................................................................................................... 224

Container Based Reports...................................................................................................................... 225

Active Directory GPO Reports ..................................................................................................... 226

General GPO Reports........................................................................................................................... 227

GPO Link Based Reports...................................................................................................................... 228

Inheritance Based Reports ................................................................................................................... 229

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GPO Status Based Reports .................................................................................................................. 230

Special GPO Reports............................................................................................................................ 232

Custom Reports............................................................................................................... 233

Creating Custom Reports ............................................................................................................ 234
Custom Query Report .................................................................................................................. 235

Making Help Desk Requests ........................................................................................... 237

APPENDIX............................................................................................................. 238
Interpreting Error Messages ............................................................................................ 239
FAQs................................................................................................................................ 242
Security Policies .............................................................................................................. 245
Security Policies - Active Desktop ............................................................................................... 246
Security Policies - Desktop .......................................................................................................... 248
Security Policies - Control Panel ................................................................................................. 249
Security Policies - Explorer.......................................................................................................... 251
Security Policies - Internet Explorer............................................................................................. 253
Security Policies - Network .......................................................................................................... 256
Security Policies - System ........................................................................................................... 258
Security Policies - Task Scheduler .............................................................................................. 260
Security Policies - Windows Installer ........................................................................................... 261
Security Policies - Start Menu and Taskbar................................................................................. 262
Security Policies - Microsoft Management Console .................................................................... 264
Security Policies - Computer ....................................................................................................... 268

Windows System Tools ................................................................................................... 269

Check Disk Tool........................................................................................................................... 270
Disk Cleanup Tool........................................................................................................................ 271
Disk Defragmenter Tool ............................................................................................................... 272

Data Backup and Restore................................................................................................ 273

Data Restore................................................................................................................................ 274

Dynamic Variables........................................................................................................... 275

Limitations........................................................................................................................ 277
Glossary........................................................................................................................... 279

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I n t r odu ct ion

M a n a ge En gin e ® D e sk t op Ce n t r a l

Deskt op adm inist rat ion is a never- ending j ob. Configurat ion request s ranging from
sim ple Drive Mapping configurat ion t o soft ware inst allat ion keep t he adm inist rat ors on
t heir t oes. Wit h increasing request s and a growt h in t he num ber of deskt op, it becom es
m ore difficult t o keep up wit h escalat ing dem and on lim it ed m anpower.

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• Configurat ion Tem plat es: Provides t he det ails of configurat ion t em plat es and
helps you t o define configurat ions from Tem plat es
• Soft ware I nst allat ion: Helps you t o inst all Windows soft ware t o t he users and
com put ers of t he dom ain from rem ot e.
• Pat ch Managem ent : Det ails t he st eps involved in m anaging t he Windows Pat ches
and hot fixes. I t helps you t o aut om at e t he pat ch m anagem ent process.
• Hardware and Soft ware I nvent ory: Guides you t o collect t he hardware and
soft ware invent ory det ails of your net work and view t he report s.
• Act ive Direct ory Report s: Helps you t o view t he report s of t he Act ive Direct ory
com ponent s.
• Windows Tools: Provides t he list of Windows t ools like Prevent ive Maint enance
Tools, Rem ot e Tools, et c., and t he st eps in using t hem .
• User Logon Report s: Helps you get an up- t o- dat e- det ails of t he user logon and
hist ory.
• Appendix: This sect ion includes, I nt erpret ing Error Messages, Knowledge Base,
FAQs, Known I ssues and Lim it at ions of Deskt op Cent ral, and Glossary.

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Use r Gu ide
Soft w a r e I n st a lla t ion

Deskt op Cent ral enables rem ot e soft ware deploym ent and dist ribut ion t o t he users and
com put ers of t he Windows net work. This web- based soft ware deploym ent configurat ion
helps adm inist rat ors t o inst all soft ware from a cent ral point . I t support s deploying bot h
MSI and EXE based applicat ions t hat can be inst alled in a silent m ode.

Soft w a r e D ist r ibu t ion Fe a t u r e s

• Support s inst alling bot h MSI and EXE based applicat ions.
• Support s I nst all, Uninst all, Assign and Redeploy opt ions for MSI based
applicat ions.
• Support s I nst all and Uninst all opt ions for EXE based applicat ions.
• Abilit y t o schedule soft ware inst allat ions.
• I nst all Soft ware at a specified t im e
• I nst all Soft ware eit her during or aft er st art up of t he com put er.
• Opt ion t o inst all t he applicat ion as a specific- user using t he Ru n As opt ion.
• Support s execut ing pre- inst allat ion script s/ com m ands prior t o inst allat ion and
abort if not successful.
• Opt ion t o copy t he inst allables t o t he client com put ers before inst alling t he
soft ware.
• Abilit y t o creat e package reposit ory. The packages creat ed once can be reused
any num ber of t im es t o inst all or uninst all t he soft ware.

The following links guides you t o inst all soft ware from rem ot e using Deskt op Cent ral:

• Managing Soft ware Packages

• I nst alling MSI - based Applicat ions for Users
• I nst alling EXE- based Applicat ions for Users
• I nst alling MSI - based Applicat ions for Com put ers
• I nst alling EXE- based Applicat ions for Com put ers
• Uninst alling MSI - based Applicat ions for Users
• Uninst alling EXE- based Applicat ions for Users
• Uninst alling MSI - based Applicat ions for Com put ers
• Uninst alling EXE- based Applicat ions for Com put ers

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I n st a llin g M SI - ba se d Applica t ion s for Use r s

To inst all an MSI applicat ion t o t he users, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Use r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as MSI .
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as I n st a ll Com ple t e ly, Assign , or Re de ploy as t he
case m ay be. I f you select t he Assign opt ion, t he applicat ion will be inst alled only
when t he user t ries t o open t he applicat ion for t he first t im e.
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be inst alled.
9. Select t he users t o whom t he soft ware has t o be inst alled.
10. Click D e ploy.

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I n st a llin g EXE- ba se d Applica t ion s for Use r s

To inst all an EXE applicat ion t o t he users, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Use r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as EXE.
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as I n st a ll.
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be inst alled.
9. Select t he users t o whom t he soft ware has t o be inst alled.
10. Click D e ploy

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I n st a llin g M SI - ba se d Applica t ion s for Com pu t e r s

To inst all an MSI applicat ion t o t he com put ers, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Com pu t e r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as MSI .
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as I n st a ll Com ple t e ly, Assign , or Re de ploy as t he
case m ay be. I f you select t he Assign opt ion, t he applicat ion will be inst alled only
when t he user t ries t o open t he applicat ion for t he first t im e.
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be inst alled.
9. Select t he com put ers in which t he soft ware has t o be inst alled.
10. Click D e ploy.

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I n st a llin g EXE- ba se d Applica t ion s for Com pu t e r s

To inst all an EXE applicat ion t o t he com put ers, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Com pu t e r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as EXE.
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as I n st a ll.
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be inst alled.
9. Select t he com put ers in which t he soft ware has t o be inst alled.
10. Click D e ploy.

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Un in st a llin g M SI - ba se d Applica t ion s for Use r s

To uninst all an MSI applicat ion for users, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Use r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as MSI .
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as Re m ove .
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be uninst alled.
9. Select t he user obj ect s from which t he soft ware has t o be uninst alled.
10. Click D e ploy.

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Un in st a llin g EXE- ba se d Applica t ion s for Use r s

To uninst all an EXE applicat ion for t he user obj ect s, follow t he st eps below:

1. Click Add Con figu r a t ion link from t he Quick Links available below t he t abs.
2. Click t he I n st a ll Soft w a r e link available under t he Use r Con figu r a t ion s.
3. Provide a nam e and descript ion for t he configurat ion
4. Select t he I n st a lle r Type as EXE.
5. Select t he required package and specify t he Ru n As opt ion, if required.
6. Select t he Ope r a t ion Type as Re m ove .
7. Select t he Copy opt ions as required.
8. Specify t he t im e at which t he soft ware has t o be uninst alled.
9. Select t he user obj ect s from which t he soft ware has t o be uninst alled.
10. Click D e ploy.

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