Ixia Licensing Utility

User Guide

Release 5.20
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Contact Us
Ixia headquarters
26601 West Agoura Road
Calabasas, California 91302
+1 877 367 4942 – Toll-free North America
+1 818 871 1800 – Outside North America
+1.818.871.1805 – Fax
www.ixiacom.com/contact/info

Support

Global Support +1 818 595 2599 [email protected]

APAC Support +91 80 4939 6410 [email protected]

EMEA Support +40 21 301 5699 [email protected]

Greater China Region +400 898 0598 [email protected]

Hong Kong +86 10 5732 3932 [email protected]

India Office +91 80 4939 6410 [email protected]

Japan Head Office +81 3 5326 1980 [email protected]

Korea Office +82 2 3461 0095 [email protected]

Singapore Office +656 494 8910 [email protected]

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 Contact Us iv

About this guide 1

Note icons and messages 2

Typographical conventions 2
CONTENTS

Textual conventions 3

Chapter 1 Introduction 1

Intended Audience 1

About Licensing 1

Types of Licenses 2

Licensing Models 3

Prerequisites 3

List of Terms 3

Chapter 2 Licensing Scenarios 7

Licensing to a Chassis or Workstation via the Internet 7

Licensing to a License Server via the Internet 8

Licensing to a Chassis or Workstation without the Internet 8

Licensing to a License Server without the Internet 9

Chapter 3 Installing Ixia Licensing Utility 11

Chapter 4 Ixia Licensing Utility 13

Chapter 5 License Statistics 17

Chapter 6 IRU to ILU Migration 19

Online Migration 19

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 Offline Migration 21

Chapter 7 Activate Licenses 25

Prerequisites 25

Common Tasks 26

Activate Licenses - Installation Host 26

Activate Licenses - Different Host Installation 29

Chapter 8 Deactivate Licenses 33

Deactivate Licenses - Installation Host 33

Deactivate Licenses - Different Host Installation 34

Chapter 9 Sync Licenses 35

Sync Licenses - Online 35

Chapter 10 Overview of Offline Activation/Deactivation 37

Prerequisite 37

Offline Activation 38

Offline Deactivation 39

Import the license file 40

Chapter 11 Tools 43

Diagnostics 43

Edit Proxy Settings 44

User Authentication 44

Appendix A License Management Planning Guide 47

Introduction 47

Checklist 47

Appendix B Ixia Licensing Utility Errors and Troubleshooting 49

General Problems and Troubleshooting 49

Error Messages 51

INDEX 53

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About this guide
This section explains the notational and typographical conventions used in this documentation, and
provides a list of related documentation.

Section contents:
Note icons and messages 2

Typographical conventions 2

Textual conventions 3

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About this guide

Note icons and messages

The following table describes the note icons and messages used in this document.

Name Icon Description

Note Indicates information that emphasizes or supplements important points in the

main text.

Important Indicates information that is essential to the completion of a task.

Tip Provides supplemental suggestions for applying techniques and procedures to

accomplish a task.

Typographical conventions
The following table describes the typographical conventions used in this document.

Convention Description

bold text Bold text indicates:

l Graphical user interface element names (such as dialog boxes, buttons, menu
selections, and so forth).
l Command line interface commands and options.
l The name of a field, option, or parameter when used as part of an instruction.
For example: “Select the desired Inner Priority value.”

Italic text Italic text indicates:

l A text reference to the name of a field, option, or parameter.
l Document and book titles.
l The first reference to a new term.
l Special identification or emphasis in a statement.

monospace Text shown in a monospace font is used to indicate:

text l Text that you input. For example:
Enter cd project1
l Code samples, including keywords and variables within text and as separate
paragraphs, and user-defined program elements within text.
l Text file content or examples, such as lines of text from an .ini file.

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 About this guide

Textual conventions
The following table describes the typographical conventions used in this document.

Convention Description

Boolean text Words that represent Boolean notation are written in all uppercase text.
For example: 1010 OR 1100.

Keystrokes Simultaneous keystrokes are shown by joining the key names with a plus
sign (+).
For example, CTRL+Q.

> (right angle Separates levels in a hierarchy of menu selections.

bracket) For example: “select Administration > Users.”

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CHAPTER 1 Introduction
Intended Audience
This guide is intended for Ixia license administrators who are responsible for license activation,
deactivation and management.
In IxLicensing 5.20, Ixia introduces a new license management system. Ixia Licensing Utility
(ILU) and License Server Plus (LS+) replace Ixia Registration Utility (IRU) and License
Server (LS) used in earlier versions of IxLicensing. Offline activation and deactivation are available
now.

The different license management functions are covered in the following chapters:

l Licensing Scenarios on page 7: Describes the four licensing scenarios possible under the Ixia
license management system.
l Installing Ixia Licensing Utility on page 11: Explains the process for installing Ixia Licensing
Utility.
l Ixia Licensing Utility on page 13: Describes the options available in the graphical user interface.
l IRU to ILU Migration on page 19: Explains the migration and re-hosting processes as a result of
changes in the Ixia licensing system.
l Activate Licenses on page 25: Explains the process for activating a license on a chassis, a
workstation or a license server.
l Deactivate Licenses on page 33: Explains the process for deactivating a license from a chassis, a
workstation or a license server.
l Sync Licenses: Explains the process of syncing licenses from a chassis, a workstation or a license
server.
l Overview of Offline Activation/Deactivation on page 37: Explains the offline process for
activating/deactivating a license using a license file.
l Tools on page 43: Describes the usage of the Diagnostics tool included in Ixia Licensing Utility.
l License Management Planning Guide on page 47: Provides some background and helpful
information to prepare a test environment for license management.
l Ixia Licensing Utility Errors and Troubleshooting on page 49: Provides some basic
troubleshooting information for license activation, as well as a list of errors and their meanings.

About Licensing
By using Ixia’s license management mechanism, you can:

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Chapter 1 Introduction

l Centralize and monitor your software usage.

l Maintain an accurate license inventory.
l Smoothly transfer licenses across different hosts and teams.

The Activation Code for the purchased Ixia product(s) is sent in an e-mail message, when you
purchase an Ixia software. Enter this Activation Code in Ixia Licensing Utility to generate a license.
For the licensed software to work properly, licenses must be activated. License activation for an Ixia
product can be done after the software installation but must be done before the software usage.

The licensing operation is done with a simple wizard and can be run in the following ways:

l The same computer on which the software was installed

l Some other Windows-based computer with the following minimum system requirements:
n Microsoft® Windows ® 7 and later

n 1 Ghz or higher processor

n 512 MB of RAM
n 950 MB of free hard drive space (x86)
n 2.1 GB of free hard drive space (x64)

The computer used to perform the licensing process must be connected to the Ixia chassis and to
workstations in the lab environment. If at all possible, it should also be connected to the Internet. If
simultaneous connections to the lab network and Internet are not feasible, it is still possible to
complete all licensing operations. The offline activation and deactivation processes are covered in
Overview of Offline Activation/Deactivation on page 37.

Types of Licenses
Ixia provides the following types of licenses for its products:

l Node-Locked Licenses below

l Floating Licenses below
l Evaluation Licenses on the facing page

Node-Locked Licenses
Node-locked licenses are locked to a particular chassis or workstation and allow only certain product
functions to run on that chassis or workstation.

Floating Licenses
Floating licenses are stored on a license server and allow a set number of chassis or workstations to
use product software features. All chassis or workstations that use this type of license must be
connected to the license server and the server must be up and running. Once the set number of users
is reached for that particular feature, additional users for the product features are denied.

Note: You can mix both node-locked and floating licenses to get the best solution according to
your testing environment.

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 Chapter 1 Introduction

Evaluation Licenses
Evaluation licenses evaluate Ixia products. Except for a time limit, they act in all respects as a regular
license (must be activated using ILU).

Licensing Models
Ixia provides the following licensing models for its products:

l Subscription Licenses below

l Perpetual Licenses below

Subscription Licenses
Subscription licenses are floating and limited licenses, stored on a license server. They are checked
out from the defined license servers and allow only a limited number of licenses to be used
concurrently.

Note: For specific details on subscription licenses, please refer to the documentation of your
product of interest.

Perpetual Licenses
Perpetual licenses are node-locked licenses, stored on a chassis. They are checked out from the
individual chassis and cannot be installed on a different license server.

Note: For specific details on perpetual licenses, please refer to the documentation of your
product of interest.

Prerequisites
Before activating a license, you must have the following:

l The e-mail message from Ixia with the activation code. The key contents of this e-mail message
are as follows:
n Activation Code: A unique number for the license.
n Quantity: The number of licenses.
n Effective Date: The date from which the license can be activated.
n Expiration Date: The date on which the license will expire.

List of Terms
The following list defines some of the frequently used terms in this manual that refer to licensing.

Activation
The process of binding an activation of a license to a license server and generating licenses, that
allows the features included in the entitlement to be checked out from the specific license server. Once

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Chapter 1 Introduction

a number of an entitlement is assigned to a license server, it cannot be assigned to any other license
server without a prior deactivation. An entitlement quantity can be split up between several license
servers.

Example: if a user has an entitlement of ten quantities for a feature, they can assign four quantities to
license server 1, one quantity to license server 2, three quantities to license server 3 and still have
two quantities available to assign to another license server.

Activation is done using Ixia Licensing Utility (ILU).

Activation Code
A combination of number and alphabets assigned to a license by the Ixia activation server and sent in
an e-mail message.

Chassis
An Ixia chassis containing a card frame card modules are plugged into. A chassis also contains an Intel
processor (or equivalent), a disk and a network adapter.

Deactivation
The process of removing licenses and unbinding the specific entitlement from the license server. The
user can assign this available entitlement to a different host.

Deactivation is done using Ixia Licensing Utility (ILU).

Entitlement
Entitlement is a right to a product or feature that is generated when you purchase an Ixia product. The
activation code of each entitlement is sent in an e-mail message.

Floating License
A floating license is a type of license that resides on a license server and allows multiple
workstations/chassis to use the product or software associated with the license. A floating license is
node-locked to the license server.

Installation Host

The installation host is the workstation or chassis used to activate and deactivate licenses. The
installation host must be connected to the chassis or workstation that uses the licensed product or
software (it can also be the same chassis or workstation that uses the licensed product or software).
Ixia Licensing Utility (ILU) must be installed on this computer.

Ixia License Administrator

The person responsible for managing the Ixia licenses at the client side. This person will have the
rights and responsibility to update, activate and deactivate Ixia licenses.

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 Chapter 1 Introduction

Ixia Licensing Utility (ILU)

Ixia Licensing Utility (ILU) is used to activate, deactivate, update and manage licenses. It is installed
and run from the installation host.

License
Licenses are the official permission from Ixia to use specified products or software for a specific number
of machines.

License Server
A license server is a workstation or chassis that distributes licenses to a group of machines. License
servers can monitor node-locked or floating licenses.

Migration
The procedure of migrating all the entitlement rights from the old back-end system (IxLicensing) to the
new back-end system (FNOOD) for a particular license server.

Node ID
An ID number assigned to a chassis or workstation by Ixia Licensing Utility (ILU) for identification
purposes.

Node-Locked License
Node-locked licenses are licenses anchored to a specific chassis or workstation. The products or
software controlled by such licenses can only be used on one chassis or workstation at a time.

Online
If the installation host is connected to the Internet (and can reach the Ixia activation server) while
activating or deactivating a license, the installation host is considered to be online.

Online Host
The chassis or workstation used to connect to the Ixia activation server (through the Internet) when
activating or deactivating a license from an installation host.

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CHAPTER 2 Licensing Scenarios
There are four possible licensing scenarios, described in the following sections:

l Licensing to a Chassis or Workstation via the Internet below

l Licensing to a License Server via the Internet on the next page
l Licensing to a Chassis or Workstation without the Internet on the next page
l Licensing to a License Server without the Internet on page 9

Licensing to a Chassis or Workstation via the Internet

In this case, the installation host is connected to the Internet and licenses are installed on the
workstation or Ixia chassis to which the license pertains (the workstation and the installation host can
be the same machine). The installation host must also be connected to the workstation/chassis (if they
are not the same machine).

The figure below shows licensing to a chassis or workstation via the Internet.

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Chapter 2 Licensing Scenarios

Licensing to a License Server via the Internet

In this case, the installation host is connected to the Internet and licenses are installed on a central
license server (the license server and the installation host can be the same machine). The installation
host must also be connected to the license server and the workstation/chassis (if the license server
and the installation host are not the same machine).

The figure below shows licensing to a license server via the Internet.

Licensing to a Chassis or Workstation without the

Internet
In this case, the installation host is not connected to the Internet and licenses are installed on the
workstation or Ixia chassis to which the license pertains (the workstation and the installation host can
be the same machine). The installation host must also be connected to the workstation/chassis (if they
are not the same machine).

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 Chapter 2 Licensing Scenarios

In order to complete the installation process, an additional computer is necessary – an online host, as
shown in the figure below. This machine must be connected to the Internet. It is necessary to transfer
small amounts of information from the online host to the installation host to complete the process. E-
mail or a portable USB drive may be appropriate.

The figure below shows licensing to a chassis or workstation disconnected from the Internet.

Licensing to a License Server without the Internet

In this case, the installation host is not connected to the Internet and licenses are installed on a
license server (the license server and the installation host can be the same machine). The installation
host must also be connected to the license server and the workstation/chassis (if the license server
and the installation host are not the same machine).

In order to complete the installation process, an additional computer is necessary – an online host –
shown in the figure below. This machine must be connected to the Internet. It is necessary to transfer
small amounts of information between the online host and the installation host to complete the
process. E-mail or a portable USB drive may be appropriate.

The figure below shows licensing to a license server disconnected from the Internet.

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Chapter 2 Licensing Scenarios

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CHAPTER 3 Installing Ixia Licensing Utility
This section describes the steps required to install Ixia Licensing Utility on external licensing servers,
by running the ILU installer. When the Ixia Licensing Utility installer is triggered as part of the
installation process of another product (IxLoad, IxNetwork, IxOS), follow the steps in the product-
specific documentation.

1. Download the LicenseServerPlus<version>.exe file from the Ixia website and save it to your
preferred location.
2. Open the LicenseServerPlus<version>.exe file. The LicenseServerPlus<version> window
appears, asking you to select the destination folder for extracting the package files. You can
either leave the default location (recommended) or choose your preferred location by selecting
Browseand navigating to the destination folder.
3. Select Next. The LicenseServerPlus<version> window appears and shows the unpacking
progress.
Note: If you select Stop, selectYes to exit ILU installation or No to continue with the
installation.
4. After all the files have been unpacked, the LicenseServerPlus<version> Setup window
appears.
Note: The Ixia setup window appears until the installation is complete.
5. Select Next to continue the Ixia Licensing Utility installation. The License Agreement window
appears.
6. Read the agreement and select the I accept the terms in the license agreement check box
to enable Next to continue the installation. The Custom Setup window appears.
7. Select Ixia Licensing Utility to install client-specific components or License Server Plus to
install server-specific components and select Next. The Ready to Install the Program
window appears.
8. Select Install . The Installing Ixia LicenseServerPlus<version> window appears. The
system shows the progress of the installation.
9. Select Automatically close and attempt to restart applications or Do not close
applications. (A reboot is required) in the Files in Use window.
10. Select OK. The system shows a Installer Information message.
Note: The Files in Use window and the Installer Information message is appears
when some applications are running in the back end during the Ixia Licensing Utility
installation.
11. Select OK. The system shows the progress of the installation.

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Chapter 3 Installing Ixia Licensing Utility

12. Select Next > Finish when the installation is complete. The Setup progress window appears.
13. Select OK to exit the wizard. Ixia Licensing Utility is now ready to use as described in the
Activate Licenses on page 25, Deactivate Licenses on page 33, Overview of Offline
Activation/Deactivation on page 37 and Tools on page 43 chapters.

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CHAPTER 4 Ixia Licensing Utility
Ixia Licensing Utility (ILU) manages the licenses issued by Ixia for its various products. The Ixia
Licensing Utility offers a one-stop solution for activating , deactivating, syncing and checking the
current licenses that are checked out.

This section describes the user interface of the ILU.

To open the ILU application, select Start > All Programs > Ixia > LicenseServerPlus > Ixia
Licensing Utility. The figure shows the Ixia Licensing Utility user interface.

Note: You can open only one instance of Ixia Licensing Utility on your computer.

The following table provides information about the fields and their description.

Field/Section Description

License Server IP/Host Specifies the license server IP address or the host name. The default value
Name is localhost. Localhost points to the computer where ILU is installed. Type
a remote computer’s host name or IP address to view, activate, deactivate
and sync licenses on it. The list automatically remembers the last ten
entries.
From 5.20 release onwards, you can enter a valid IPv6 Address.

Host Id Provides a unique ID for the computer where the license server is installed.

License Statistics Select this to open a new window which provides details on the amount of
floating licenses and license features available and its details.

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Chapter 4 Ixia Licensing Utility

Field/Section Description

Activate License Select this to open a new window and activate a license.
Specify the Activation Code and the Quantity of licenses you want to
activate. For details on the Activation Code, see Prerequisites on
page 25. The quantity of licenses issued, the effective date and the
expiration date are also mentioned in the e-mail.
You can activate multiple activation codes on the same licensing server.

Deactivate License Select this to open a new window and deactivate the selected license from
the table.
Specify the Quantity of licenses you want to deactivate.
If you want to deactivate multiple installed licenses from the same
licensing server, run Deactivate License for the license.

Sync If licenses are activated, deactivated and renewed using the offline
feature, select Sync in the utility to sync all the changes in the
application.

Offline Operations Select this to open the offline procedures window. This window allows you
to activate and deactivate licenses offline by following the instructions
detailed herein.

View Licenses Select this to view the licenses in a list or grouped by Product.

Tools The Tools options provides possibility of diagnosing, collect logs and
setting proxy settings on the local or remote license server. For more
information See Licensing Utility Tools.

Search You can search for a license using a keyword in the list.

Show bundles part Select this check box to view the bundles part numbers.
numbers

Expand All Select this to expand all items grouped by Product. This is applicable when
the licenses are grouped by Product.

Collapse All Select this to collapse all items grouped by Product. This is applicable
when the licenses are grouped by Product.

Part Number Shows the part number of the license of the product.

Product Shows the name of the license bundle.

Description Provides the description of the license bundle.

License Expiration The date when the license expires for Subscription or Evaluation
licenses. Permanent is selected for a permanent license.

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 Chapter 4 Ixia Licensing Utility

Field/Section Description

Maintenance The last day when maintenance is ensured for your license.
Expiration

Quantity Indicates the total quantity of licenses.

Activation Code The activation code associated to the installed license bundle.

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CHAPTER 5 License Statistics
The License Statistics allows you to view the details of the floating licenses and license features that
are associated to the license that you have activated.

To view the License Statistics, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.
2. Select License Statistics. The License Statistics window appears.
Floating Statistics shows the details of the floating licenses available.
Note: To refresh the list of floating licenses, select Refresh.
3. License Features shows the details of each activated license with the details of the bundles
associated with that license.
4. Select Export to .csv to export the details of the license features in a CSV file. The Save As
window appears. select the location where you want to save the exported CSV file.
5. Select Close.

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CHAPTER 6 IRU to ILU Migration
As part of the transition from Ixia Registration Utility (IRU) and License Server (LS) to Ixia
Licensing Utility (ILU) and License Server Plus (LS+), the host ID automatically changes for all
Ixia customers, including the existing customers who are already using Ixia Licensing Utility.

You must migrate the licenses when you migrate from

l Ixia Registration Utility (IRU) to Ixia Licensing Utility (ILU)

l Old version of Ixia Licensing Utility (ILU) to the latest version of Ixia Licensing Utility
(ILU)

During installation the system checks the connectivity with Ixia Licensing web servers. Based on the
connection, you can perform the migration in the following ways:

l Online Migration
l Offline Migration

Online Migration
You can migrate the licenses for the Ixia Products online if the system is connected to the internet. The
Ixia Licensing Utility application during installation checks the connectivity with the FR.

The automatic rehosting takes place when the user installs an Ixia product, as described below:

1. Download and unzip the .exe file for your product from the Ixia web site and follow the
installation instructions.
Note: For automatic rehosting, the system must be connected to the Internet.
2. If the connection is successful the system shows the Ixia Licensing Utility Migration window.

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Chapter 6 IRU to ILU Migration

3. Select Continue Installation. For more information, see Installing Ixia Licensing Utility.
4. If the licensing server migration does not succeeded, the Ixia Licensing Utility Migration
dialog box appears.

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 Chapter 6 IRU to ILU Migration

5. Select the Retry online migration to retry the migration.

The migration progress window appears.
6. If the migration is successful, select OK.

Offline Migration
You can migrate the licenses for the Ixia Products offline if the system is not connected to the internet.
The Ixia Licensing Utility application during installation checks the connectivity with the Ixia Licensing
web servers.

You can migrate the licenses of the Ixia products offline. To migrate the licenses offline, complete the
following steps:

1. Download and unzip the .exe file for your product from the Ixia web site and follow the
installation instructions.

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Chapter 6 IRU to ILU Migration

Note: For automatic rehosting, the system must be connected to the Internet.
2. If the system is unable to connect to the FR the system shows the Ixia Licensing Utility
Migration window.

3. Select Continue Installation.

The Ixia Licensing Utility Migration window appears.

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 Chapter 6 IRU to ILU Migration

4. Select Generate Request.

The Save As window appears. For more information see, Generate Request File.
5. Open the Ixia Licensing web servers page on a internet browser.
6. In the Upload request file field, select Select File and navigate to the location where the
request file is saved.
7. Select Upload.
The system generates a file in .bin format, and saves it on your system. Use this file and import
it on the Ixia Licensing Utility Migration window.
8. In the Ixia Licensing Utility Migration window, select Select here to import offline file,
navigate to the saved location and select the request file.
9. Select Execute Migration.

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CHAPTER 7 Activate Licenses
This section provides information on how to activate licenses for the various Ixia products. You can
activate licenses in the following ways:

l Activate License - Installation Host

l Activate Licenses - Different Host Installation on page 29
Note: You can activate the licenses offline if your system is not connected to the internet. For
more information see, Overview of Offline Activation/Deactivation

Note: The Ixia Licensing Utility automatically detects if the system is connected to the internet
or not. If the system is connected the application shows the online activation window.

Prerequisites
Before you activate licenses, ensure that you have the following information:

l Entitlement Codes for the license: When you purchase an Ixia software, an e-mail is sent
with the Entitlement Codes. Use the Entitlement Code in Ixia Licensing Utility (ILU) to activate
the license.
l Activation code for the license: When you purchase an Ixia software, an e-mail is sent with
the Activation Code. Enter the Activation Code in Ixia Licensing Utility (ILU) to activate the
license.

An example e-mail message with the activation code underlined is shown here:
Dear Customer,
This release of IxVM Subscription uses software licensing. Please find the
information necessary to download the application to keep your product up-to-date
below. Please feel free to contact your authorized Ixia representative should you
have any questions regarding the new release or maintenance of your product.
Organization: Ixia PM
Purchase Order#: IxVM
Ixia Sales Order#: IxVM_IxNetwork TIER 3 PM DEMO
Product: 939-9503-01 IxVM, IxNetwork Tier-3 FLOATING (1) Year Subscription
license
Software Quantity: 10
Activation Code: 010F-3B91-6559-BGHB
Effective Date: 2/1/2015
Expiration Date: 2/1/2016
As a registered customer, you can download the application from the Ixia website:
http://www.ixiacom.com/support/downloads_and_updates/index.php

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Chapter 7 Activate Licenses

If you do not currently have a username and password for the Ixia web site, you
can request one: http://www.ixiacom.com/support/pwrequest.php
Alternatively, please contact your authorized Ixia Representative to download the
application.
Technical Support from Ixia is available to organizations that are evaluating
IxVM Subscription and to licensed customers who have a valid maintenance
agreement with Ixia for IxVM Subscription. To obtain technical support, go to the
IxVM Subscription support section of Ixia web site:
http://www.ixiacom.com/support
Alternatively, please contact Ixia at:
[email protected]
Domestic: (877) FOR-IXIA
International: +1-818-871-1800 (press 1) The Ixia support department is available
Monday - Friday from 6:00AM - 6:00PM PST, excluding US holidays
Before you start: Please be sure to have access to the IxVM Subscription
documentation set, especially the User Guide. All documentation is available on
the CD ROM enclosed in the media kit (if ordered) or from the Ixia web site at
http://www.ixiacom.com.
Sincerely,
Your Ixia Product Management Team

Common Tasks
You can perform tasks on the Activate License window to view, search and apply quantity of licenses
for the activation codes.

In the select and Edit Activation Codes section of the Activate License page you can do the
following:

l View Activation Codes by: This drop down shows and groups the licenses on the grid based
on your selection. The options include:
n Line by Line
n Product
n Entitlement Code
n Product and Entitlement Code
n Entitlement Code and Product
l Search: You can search for licenses using the Search field. Type the text that you are searching
for and the system highlights the text on the grid if found.
l Apply Quantity: Enter the number of licenses you want to activate for each activation code. The
system auto populates the To Activate column for each activation code with the value that you
enter in this field.

Activate Licenses - Installation Host

You can activate licenses on the installation host where ILU is installed. You can activate a license on
the host installation in the following ways:

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 Chapter 7 Activate Licenses

l Using Activation Codes below

l Using Entitlement Codes on the next page
l Using the Ixia Email on the next page
l Using the Receipt File on page 29
Note: The content of the ILU dialog box may differ if the license is installed on a computer or
chassis.

Using Activation Codes

To activate a license on the installation host using the Activation Codes, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility.
The Ixia Licensing Utility window appears.

2. Select Activate License.

The Ixia License utility Activation Guide window appears.
3. Select Next.
The Activate License window appears.
Note: You can select the Do not show this window again check box so that the
system does not display this window again.
4. In the Enter License Data field, enter the activation code and select Load License Data.
The application loads the details of the activation codes.
5. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
6. Select Activate.
The Ixia License Activation Receipt window appears.
7. Select Save Receipt.
The Save As window appears.
8. Specify the location where you want to save the license activation receipt and select Save.
9. Select Finish.

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Chapter 7 Activate Licenses

Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Using Entitlement Codes

To activate licenses using the entitlement codes, do the following:

1. Follow steps 1 to 3 in the Using Activation Codes on the previous page

2. In the Enter License Data field, enter the entitlement codes and select Load Data.
The application loads the details of the activation codes.
3. In the select and Edit Activation Codes section, select the Product and specify the number
of licenses you want to activate in the To Activate column.
4. select Activate.
The Ixia License Activation Receipt window appears.
5. select Save Receipt.
The Save As window appears.
6. Specify the location where you want to save the license activation receipt and select Save.
7. select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Using the Ixia Email

To activate licenses using the Ixia Email with the activation codes, do the following:

1. Follow steps 1 to 3 in the Using Activation Codes on the previous page

2. In the Enter License Data field, paste the activation codes available in the email and select
Load Data.
The application loads the details of the activation codes.
Note: You can copy the content of the email in the Enter License Data field, the
application automatically identifies the activation codes.
3. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
4. Select Activate.
The Ixia License Activation Receipt window appears.
5. Select Save Receipt.
The Save As window appears.
6. Specify the location where you want to save the license activation receipt and select Save.
7. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

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 Chapter 7 Activate Licenses

Using the Receipt File

To activate licenses using the receipt file, do the following:

1. Follow steps 1 to 3 in the Using Activation Codes on page 27

2. In the Activate License window, copy and paste the text of the receipt file that was generated
during the deactivation process.
Note: You can use receipt file only if you have deactivated your license from another
machine and want to activate the same license.
3. Select Load License Data.
4. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
5. Select Activate.
The Ixia License Activation Receipt window appears.
6. Select Save Receipt.
The Save As window appears.
7. Specify the location where you want to save the license activation receipt and select Save.
8. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Activate Licenses - Different Host Installation

You can activate licenses from a different host where ILU is installed. You can activate a license in the
following ways:

l Using Activation Codes below

l Using Entitlement Codes on the next page
l Using the Ixia Email on page 31
l Using the Receipt File on page 31
Note: The content of the ILU dialog box may differ if the license is installed on a computer or
chassis.

Using Activation Codes

To activate a license on the installation host using the Activation Codes, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility, to
open the ILU application.
The Ixia Licensing Utility window appears.

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Chapter 7 Activate Licenses

2. In the License Server IP/Host Name field, enter the IP address of the host and press ENTER.
The application connects to the host machine.
3. Select Activate License.
The Ixia License utility Activation Guide window appears.
4. Select Next.
The Activate License window appears.
5. In the Enter License Data field, enter the activation code and select Load Data.
The application loads the details of the activation codes.
6. In the select and Edit Activation Codes section, select the Activation Code and specify the
number of licenses you want to activate in the To Activate column.
7. Select Activate.
The Ixia License Activation Receipt window appears.
8. Select Save Receipt.
The Save As window appears.
9. Specify the location where you want to save the license activation receipt and select Save.
10. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Using Entitlement Codes

To activate licenses using the entitlement codes, do the following:

1. Follow steps 1 to 4 in the Using Activation Codes on page 27

2. In the Enter License Data field, enter the entitlement codes and select Load Data.
The application loads the details of the activation codes.
3. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
4. Select Activate.
The Ixia License Activation Receipt window appears.
5. Select Save Receipt.

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 Chapter 7 Activate Licenses

The Save As window appears.

6. Specify the location where you want to save the license activation receipt and select Save.
7. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Using the Ixia Email

To activate licenses using the Ixia Email with the activation codes, do the following:

1. Follow steps 1 to 4 in the Using Activation Codes on page 27

2. In the Enter License Data field, paste the activation codes available in the email and select
Load Data.
The application loads the details of the activation codes.
Note: You can copy the content of the email in the Enter License Data field, the
application automatically identifies the activation codes.
3. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
4. Select Activate.
The Ixia License Activation Receipt window appears.
5. Select Save Receipt.
The Save As window appears.
6. Specify the location where you want to save the license activation receipt and select Save.
7. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

Using the Receipt File

To activate licenses using the receipt file, do the following:

1. Follow steps 1 to 4 in the Using Activation Codes on page 27

2. In the Activate License window, copy and paste the text of the receipt file that was generated
during the deactivation process.
Note: You can use receipt file only if you have deactivated your license from another
machine and want to activate the same license.
3. Select Load License Data.
4. In the select and Edit Activation Codes section, select the Activation Codeand specify the
number of licenses you want to activate in the To Activate column.
5. Select Activate.
The Ixia License Activation Receipt window appears.
6. Select Save Receipt.

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Chapter 7 Activate Licenses

The Save As window appears.

7. Specify the location where you want to save the license activation receipt and select Save.
8. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to activate and select Remove selected.

– 32 –
CHAPTER 8 Deactivate Licenses
A activated license is assigned to the license server (including a License Server Plus) specified during
activation process. It can be used by various applications on various chassis or workstations from this
license server. Each chassis or system that wants to activate these licenses must have access to the
network to access the license server.

A license, including all of its features, can be deactivated at any time.

Before starting the deactivation process, ensure that the following information is available:

1. Activation Code for the license.

2. Workstation or Ixia chassis name: This is the name of the computer that currently uses the
licensed software.
3. License Server name: This is used if the test lab uses a central license server.
Note: You can deactivate the licenses offline if your system is not connected to the internet. For
more information see, Overview of Offline Activation/Deactivation

Note: The Ixia Licensing Utility automatically detects if the system is connected to the internet
or not. If the system is not connected the application shows the offline deactivation window.

An example of the Ixia activation e-mail message, with the activation number, is provided in
Prerequisites on page 25.

You can deactivate licenses in the following ways:

l Deactivate Licenses - Installation Host

l Deactivate Licenses - Different Host Installation on the next page

Deactivate Licenses - Installation Host

You can deactivate licenses on the installation host where ILU is installed.

To deactivate licenses from the host installation, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility, to
open the ILU application. The Ixia Licensing Utility window appears.
2. Select the activation codes for which you want to deactivate the licenses. You can select multiple
activation codes.
3. Select Deactivate License. The Deactivate License window appears.
4. Specify the number of licenses you want to deactivate in the Qty to Deactivate and select

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Chapter 8 Deactivate Licenses

Deactivate. The Ixia License Deactivation Receipt window appears.

5. Select Save Receipt. The Save As window appears.
6. Specify the location where you want to save the license deactivation receipt and select Save.
7. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to deactivate and select Remove.

Deactivate Licenses - Different Host Installation

You can deactivate licenses from a different host installation where ILU is installed.

To deactivate licenses from a different host installation, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility, to
open the ILU application. The Ixia Licensing Utility window appears.
2. In the License Server IP/Host Name field, enter the IP address of the host and press ENTER.
The application connects to the host machine.
3. Select Deactivate License. The Deactivate License window appears.
4. Specify the number of licenses you want to deactivate in the Qty to Deactivate and select
Deactivate. The Ixia License Deactivation Receipt window appears.
5. Select Save Receipt. The Save As window appears.
6. Specify the location where you want to save the license deactivation receipt and select Save.
7. Select Finish.
Note: If you want to remove licenses from the list, select the Activation Code that you do
not want to deactivate and select Remove.

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CHAPTER 9 Sync Licenses
This section provides information on how to synchronize licenses for the various Ixia products. If
licenses are activated, deactivated and renewed using the offline feature you can sync all the changes
in the application. You can synchronize the licenses in the following ways:

l Sync Licenses Online

l Sync Licenses Offline
Note: The Ixia Licensing Utility automatically detects if the system is connected to the internet
or not. If the system is not connected the application shows the offline sync window.

Sync Licenses - Online

You can synchronize the licenses on the Ixia Licensing Utility application. This feature syncs the
licenses which are activated, deactivated and renewed immediately.

To sync licenses online, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.

2. Select Sync. The Ixia Licensing Utility automatically syncs all the licenses in the application.

Sync Licenses - Offline

You can synchronize the licenses on the Ixia Licensing Utility application offline. This feature allows
you to sync the licenses which are activated, deactivated and renewed offline using the Ixia Licensing
Web Server pages.

– 35 –
Chapter 9 Sync Licenses

To sync the licenses offline you need to generate a request file. For more information see, Generate
Request File.

You can sync the licenses offline in the following way:

l Upload the Request File

Upload Request File

To activate a license offline using the Request File, do the following:

1. Open the Ixia Licensing web servers offline sync page on a internet browser.
2. In the Upload request file field, select select File and navigate to the location where the
request file is saved.
3. Select Upload. The File Uploaded Successfully message appears.
4. Select Download License File, to download the license and use it to import it in the Ixia
Licensing Utility application.
5. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.
6. Select Sync to import the licenses to the Ixia Licensing Utility. For more information, see Import
License File. The Ixia Licensing Utility automatically syncs all the licenses in the application.

Import the license file

You must import the license file to the Ixia Licensing Utility application so that the license is available
for use on the chassis or your computer. If it is a single node- locked license, it can only be used on
that particular chassis or computer.

To import the license file, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.
2. Select Offline Operations. The Offline License Operations window appears.
3. Select Import License to select and open the response file in .bin format.
4. Select Finish to complete the import. The license is now available for use on the chassis or your
computer. If it is a single node- locked license, it can only be used on that particular chassis or
computer.
Note: The license file (in .bin format) is valid for 48 hours only. If you try to import the
license file after the validity period, you will encounter activation errors.

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CHAPTER 10 Overview of Offline
Activation/Deactivation
The Offline Activation/Deactivation feature is used when your system or the chasis where Ixia
Licensing Utility (ILU) is installed does not have access to the internet. You can generate a license
from a computer with internet connection and then use that file on the system or Ixia chassis where ILU
is installed. When imported in ILU, the license file activates/deactivates the license.

For both activation and deactivation, the license file must be generated from the Ixia Licensing web
servers.

Note: The Ixia Licensing Utility automatically detects if the system is connected to the internet
or not. If the system is not connected the application shows the Generate Request window.

This section provides information on the following actions:

l Offline Activation
l Offline Deactivation

Prerequisite
You must generate a request file when you activate or deactivate the license offline.

Generate the Request File

The Request file is required only when you try to Activate or Deactivate a license offline by uploading
the request file.

To generate the request file, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.
2. Select Activate License or Deactivate License. The Offline Activation or Deactivation
window appears accordingly.
Note: You can also Activate or Deactivate the licenses offline using the Offline
Operations.

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Chapter 10 Overview of Offline Activation/Deactivation

3. Select Generate Request. The Save As window appears.

4. Navigate to the location where you want to save the request file and select Save.

Offline Activation
You can activate a license offline in the following way.

To activate the licenses offline you need to generate a request file. For more information see, Generate
Request File.

l Upload the Request File

Upload Request File

To activate a license offline using the Request File, do the following:

– 38 –
 Chapter 10 Overview of Offline Activation/Deactivation

1. Open the Ixia Licensing web servers activation page on a internet browser.
2. In the Upload request file field, select select File and navigate to the location where the
request file is saved.
3. Select Upload.
4. In the Enter License Data field, enter the activation codes of the license specified in the e-mail
you want to activate.
5. Select Load Data.
The Activate License page shows the list of Activation Codes, Description, Quantity and the
New License Count.
6. Select the Activation Code and the number of licenses you want to activate from New License
Count drop down.
7. Select Activate to activate the selected licenses.
The system generates a file in .bin format, and allows you to download the License File and the
Receipt File.
Note: You can select Activate All to activate all the licenses associated with the
activation code.
8. Select Download License File, to download the license and import it in the Ixia Licensing
Utility application. For more information see, Import the License File.
9. Optional. select Receipt File to download the receipt file.

Import the license file

You must import the license file to the Ixia Licensing Utility application so that the license is available
for use on the chassis or your computer. If it is a single node- locked license, it can only be used on
that particular chassis or computer.

To import the license file, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility window appears.
2. Select Offline Operations. The Offline License Operations window appears.
3. Select Import License to select and open the response file in .bin format.
4. Select Finish to complete the import. The license is now available for use on the chassis or your
computer. If it is a single node-locked license, it can only be used on that particular chassis or
computer.
Note: The license file (in .bin format) is valid for 48 hours only. If you try to import the
license file after the validity period, you will encounter activation errors.

Offline Deactivation
You can deactivate licenses offline in the following way:

To deactivate the licenses offline you need to generate a request file. For more information see,
Generate Request File.

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Chapter 10 Overview of Offline Activation/Deactivation

l Upload the Request File

Note: Ensure that you have the Request file of the license that you need to deactivate.

Upload Request File

To deactivate a license offline using the Request File, do the following:

1. Open the Ixia Licensing web servers offline deactivation page on a internet browser.
2. In the Upload request file field, select select File and navigate to the location where the
request file is saved.
3. Select Upload.
4. Select the Activation Code and the number of licenses you want to deactivate from New
License Count drop down.
5. Select Submit.
The system generates a file in .bin format, and allows you to download the License File.
6. Select Get Deactivation License, to download the license and use it to import it in the Ixia
Licensing Utility application.
7. If you want to cancel the deactivation select Abort. The licensed quantities are retained as
before.
8. Enter the Confirmation Code in the Confirmation Code field and select Commit to complete
the deactivation process. For more information, see Import the License File.
Note: Ensure that you enter the Confirmation Code within 48 hours after the license file is
generated. If the confirmation code is not entered, the deactivation process is
automatically cancelled.

Import the license file

1. On the Ixia chassis or the computer where ILU is installed, select Start > All Programs > Ixia
> LicenseServerPlus > Ixia Licensing Utility. The Ixia Licensing Utility application opens.
2. Select Offline Operations. The Offline license operations window opens.

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 Chapter 10 Overview of Offline Activation/Deactivation

3. Select Import License to locate and open the license file.

4. Select Finish to complete the import. The system generates the Confirmation Code. You need
to enter this code in the deactivation page to complete the Offline Deactivation process. For more
information, see step 8 in Upload the Request File.

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Chapter 10 Overview of Offline Activation/Deactivation

Note: In case you forget or misplace the Confirmation Code, select the Offline
Operations. The Offline Operations window shows the Last Confirmation Code for
the Last Imported File.

5. Select OK.

– 42 –
CHAPTER 11 Tools
The Tools feature provides you information of the Diagnostics, Proxy Settings, and User
Authentication.

l Diagnostics
l Proxy Settings
l User Authentication

Diagnostics
The Diagnostics tool helps check the port connectivity to the services used by Ixia Licensing Utility
(ILU) to perform license operations (nodedv3, FNE, Fulfillment Router) on the local host or on a remote
license server.

The Diagnostics tool also allows you to modify the proxy settings. These settings can be set locally
or remotely.

The Licensing Utility Tools feature allows you to perform the following actions:

l Troubleshoot below
l Collect Logs on the next page

Troubleshoot
Troubleshooting performs a diagnosis of the licensing server. It verifies that the correct ports and
services are enable to perform the licensing operations.

To use the Troubleshooting feature in the Diagnostics tool, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility opens.
2. Select Tools. The Ixia Licensing Utility Tools window appears.
3. Select Diagnostics > Troubleshooting > Run. The application performs a diagnostic check
and shows the results.
Note:
l In case there any of the diagnostics check fails, the application provides a summary of the
failure and its resolution.
l When the issues are resolved, the Ixia Licensing Utility is ready to use.

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Chapter 11 Tools

Collect Logs
The Collect Logs feature retrieves the log information from the current licensing server and saves it
on your system as a .ZIP file.

To use the Collect Logs feature, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility opens.
2. Select Tools. The Ixia Licensing Utility Tools window appears.
3. Select Diagnostics > Collect Logs.
4. Select Browse. The Save As window appears.
5. Navigate to the location where you want to save the file and specify the name of the ZIP file.
6. Select Save.
7. Select Run. The file is saved in the location specified.

Edit Proxy Settings

The proxy settings are persistent per license server and re-used after stop. You can set the proxy
settings locally or remotely.

To view or modify the proxy settings, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility opens.
2. Select Tools. The Ixia Licensing Utility Tools window appears.
3. Select Proxy Settings to view the proxy settings.
4. Select Edit to modify the proxy settings.
5. Select No Proxy if you do not want to apply any proxy to the application.
6. Select User Defined Proxy to configure the proxy settings.
a. Enter the proxy server in the Proxy Server field.
b. Enter the port in the Proxy Port field.
7. Select Save and close the window.

User Authentication
The User authentication feature protects the system against remote operations that affect the licensing
server. Once you activate the user authentication feature, you need to enter your credentials provided
to you to access the Ixia Licensing Utility.

To activate user authentication, do the following:

1. Select Start > All Programs > Ixia > LicenseServerPlus > Ixia Licensing Utility. The
Ixia Licensing Utility opens.
2. Select Tools. The Ixia Licensing Utility Tools window appears.
3. Select User Authentication .

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 Chapter 11 Tools

4. Select the Enable User Authentication.

Note: Once you enable User Authentication feature and close the Tools window, the
system prompts you to log in to continue working on the Ixia Licensing Utility.

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– 46 –
APPENDIX A License Management Planning
Guide
Introduction
This appendix provides information required to help determine how licenses are activated and used.

Licensing Activation Overview

The steps in this process are as follows:

1. The purchasing agent orders licenses for software.

2. Ixia sends an e-mail message containing the license activation code.
3. The Ixia license administrator installs the Ixia software.
4. The Ixia license administrator activates the license using the e-mail message received from Ixia.

It is important that the purchasing agent provides the Ixia license administrator’s e-mail address so
that the e-mail message containing the license activation code reaches the correct person.

Checklist
The following table shows a checklist to enable the Ixia license administrator to successfully install
and use the ILU:

Licensing Checklist
Checklist Item Task

When ordering Provide an e-mail address to the purchasing agent. You can also
provide a list of e-mail addresses to the purchasing agent.

If the license server is other Install the Ixia license management software on the server.
than an Ixia chassis

Before Ixia software l Verify that you have received an e-mail from Ixia that includes
installation the license code.
l Identify whether the license will be activated on a
workstation/chassis or on a license server.

– 47 –
Appendix A License Management Planning Guide

Checklist Item Task

Before Ixia software usage, Inform all Ixia software users that, when prompted for a license
if a license server is used location, they should provide the name of the license server.

– 48 –
APPENDIX B Ixia Licensing Utility Errors and
Troubleshooting
This appendix provides basic licensing troubleshooting information and lists various errors that can
occur during the activation, deactivation or update processes.

The following sections cover the troubleshooting and error messages for licensing:

l General Problems and Troubleshooting below

l Error Messages on page 51

General Problems and Troubleshooting

The following sections outline some common issues you may encounter when working with the Ixia
licensing software. This section is not meant to be all inclusive.

Licensing Services
After the license is activated, the license server and Node ID generation run as Windows services. If
there are any licensing problems while using the product, first verify if the license service Ixia
nodedv3 is running.

The following table lists the ports and services used by the licensing infrastructure.

Installed Services

Service Name Ports used

Ixia nodedv3 4501, 8890, and 443

License Not Found Error

Most Ixia products require a license to function. When a valid license cannot be found, the licensing
software generates an error message.

If you get an error message, do the following:

1. Open a command window using the Start menu.

2. When prompted, enter the following command:
netstat -an.

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Appendix B Ixia Licensing Utility Errors and Troubleshooting

3. Check if ports 4501, 8890 and 27000–27009 are in a LISTENING state. If not, investigate if these
ports are blocked on the chassis, the computer or in the network along the traffic path.
4. If the code text is returned, the port is open. If an error page is returned, the port is blocked.
5. Set the chassis IP as an exception for the proxy server.

Other common causes can be:

l Changing the chassis name (the default is the SN). In this case, change the name of the
chassis back to the name that the license was activated with.
l Manually moving the license from one node to another. A forced deactivation (performed
by Ixia technical support) may be required if the license on the node does not match the one in
the Ixia License Database.
l Changing the system date. As many files have a timestamp changed by the system, changing
the date back will not resolve the problem. Often the solution requires all the changed files to be
manually updated with the correct date. In case the number of files exceeds the allowed time, the
only resolution is to reformat the hard drive. For a chassis, this requires a ‘ghosting’ procedure.
For a computer, the customer must use another computer or have the IT department reformat the
hard drive.

Confirmation Code Lost

Consider a scenario where you have purchased a single activation code with some license quantities.
While performing offline deactivation for all quantities in a single stroke, if you lose the Confirmation
Code, then there is no synchronization between the license server and the Ixia Licensing web servers.
Ixia Licensing Utility (ILU) removes all the licenses as soon as you select Finish after importing the
license file, whereas the Ixia Licensing web servers needs the Confirmation Code to complete the
offline deactivation process. As there is no license available, you may feel that the process is caught
between ILU and Ixia Licensing web servers and synchronization is lost.

In such a scenario, open the Ixia Licensing web servers in a new window and perform the Offline
Activation process. Activating the licenses again will list all the available licenses in ILU.

Sync after Partial Migration

There can be a scenario when a migration is partially successful. For example, a migration can be
partially successful if the data is not retrieved from FNOOD. In such a case, select Sync on the ILU
application to retrieve the those licenses. For more information, see Sync Licenses.

Restart Services
A migration can fail in case any of the services stops working. You can restart the host to restart all the
services which have stopped.

You can run the troubleshooting feature in diagnostics to check if all the services are running or not. Th
system shows the results and you can take actions accordingly. For more information see, Licensing
Utility Tools.

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 Appendix B Ixia Licensing Utility Errors and Troubleshooting

Error Messages
The following table lists the error codes with descriptions and the recommended action.

Error Codes and Descriptions

Error Code Description Action

Exception An unexpected error occured Please contact Ixia support at:

[email protected].

Error connecting Unable to connect to On $LICLOCATION:

to IxLicensing IxiaActivationService on l Verify that the Ixia License Server Plus is
Service $LICLOCATION installed.
l Verify that the Ixia Activation Service
service is started.
l Verify that the TCPPORT 27000-27009
ports are not blocked by a firewall.

Error connecting Unable to connect to LMGRD On $LICLOCATION:

to LMGRD on $LICLOCATION l Verify that the Ixia License Server Plus is
installed.
l Verify that the lmgrd process is running.

Invalid license The imported licese file is Verify that the correct file is imported using
file invalid or corrupted. the Offline Operations option.

License out of The license file cannot be Verify that the correct file has been imported
order installed. using the Offline Operations option.
The license rights from the file
are outdated compared to the
already installed license.

Import license The processing of the license Verify that the correct file is imported using
failed file has failed. the Offline Operations option.

FR 500 HTTP Error An unexpected error occurred l Ixia Web Server may be busy at the
on Ixia Web Server: $FRDNS moment; retry after some time.
while processing your request. l Contact Ixia support if the operation is
still not successful.
l Alternatively, you can perform the
operation in offline mode by selecting
Offline Operations on the Ixia
Licensing Utility ribbon.

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Appendix B Ixia Licensing Utility Errors and Troubleshooting

Error Code Description Action

Request timeout Ixia Web Server could not On $LICLOCATION:

process your request in a l Verify if the Internet connection has a big
timely manner. latency, while connecting to $FRDNS.
The request sent to Ixia Web l Alternatively, you can perform the
Server: $FRDNS has timed operation in offline mode by selecting the
out. Offline Operations on the Ixia
Licensing Utility ribbon.

Error connecting Unable to connect to Ixia Web On $LICLOCATION:

to Ixia Web Server: $FRDNS. l Verify the Internet connection.
Server l Verify that the $FRDNS responds to the
PING command.
l Verify that the HTTPS port 443 is not
blocked by a firewall.
l Alternatively, you can perform the
operation in offline mode by selecting the
Offline Operations on the Ixia
Licensing Utility ribbon.

Error connecting Unable to connect to Ixia Web l Verify the Internet connection.
to Ixia Web Server on $LICLOCATION. l Verify that the $FRDNS responds to the
Server on PING command.
$LICLOCATION l Verify that the HTTPS port 443 is not
blocked by a firewall.

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 T

typographical conventions 2
INDEX

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© Keysight Technologies, 2019

Ixia, a Keysight Business

26601 West Agoura Road
Calabasas, California 91302