Global Assessments
TestReach App
System Requirements
and Configuration
Guide
March 2024
Day Month Year
Global Assessments
To ensure that all that the TestReach app performs correctly on the exam day you need to
check the system requirements and make changes to the configuration if necessary.
Minimum System Requirements:
Please ensure that all the system requirements below have been checked and are functioning
correctly.
• A laptop or computer running the following operating system versions:
o Windows v7.0+ (64-bit version)
o MacOS 10.10+
o MacOS BigSur 11.3+
Mobile phones, tablets, Chromebooks, or Surface Pros cannot be used.
• Intel Core i3 (or equivalent) and 4GB RAM
• A working microphone, laptop speakers or headset with built-in microphone.
• Internet speed of 2.4 Mbps is recommend, but 2 Mbps is satisfactory.
• A screen size of at least 13" and a resolution of 1024 x 768 is recommended.
We strongly recommend test-takers use a wired headset with built in microphone, that connects
to the computer using either a USB or 3.5mm jack cable connector. Wireless headsets or
mobile phone earbuds with built in microphones are not recommended.
Firewall Configuration
Please ensure that the following ports and domains have been enabled.
• Port 443
• Domains:
• *.testreach.com
• app.testreach.com
• mfs-app.testreach.com
• admin.testreach.com
• static-resources.testreach.com
• *.learnosity.com
• d9imhx3qzhdqq.cloudfront.net
• s3.eu-west-1.amazonaws.com
• *.datadoghq.com
• raw.githubusercontent.com
PLEASE NOTE: Despite the inclusion of the *.testreach.com wildcard, please add all domains
above to ensure access.
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Download the TestReach App
To download the TestReach app please follow the following URL: https://download.testreach.com/
Please check that system date and time settings are accurate on any device which
TestReach is installed to ensure accurate test records.
IMPORTANT NOTE: When a candidate uses the TestReach application to take an exam, it will
enter “lockdown mode” after the candidate has completed the system check.
Lockdown mode ensures all applications are closed while the candidate is taking the exam.
The TestReach application can identify open applications on the candidate’s computer and
request they are closed. Once closed, the exam can begin.
However, some applications run background processes, which means that even if the
application window is closed, the application is still running in the background. When this
occurs, the TestReach application cannot proceed to the exam content.
Two applications which frequently run background processes are Microsoft Edge and Firefox.
The following instructions explain how to disable background processes
in each application:
Microsoft Edge
2. Select Settings:
1. Open Microsoft Edge and navigate to the ellipses (…) to
open the menu:
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3. Now select Systems and performance and turn off the “Continue running background
extensions and apps when Microsoft Edge is closed” option.
Now, when the browser is closed, it won’t be running in the background.
Firefox
2. Select Settings:
1. Click on the Firefox menu button:
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3. Select the General panel, then scroll down (almost to the bottom of the page) where the
Firefox Updates section can be found. Ensure Automatically install updates (recommended) is
selected and underneath that setting, uncheck the box next to When Firefox is not running to
disable background updates.
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