FLOWCHART
A flowchart is a graphical representation of a workflow or process. It's commonly used in system
development or process modeling to provide a visual overview of the steps involved in completing a task
or achieving a specific goal.
RULES FOR FLOWCHART SYMBOLS
MINI STUDY CASE
A new student wants to know the flow of registering for library members at a university
1. The first step that new students need to take is to complete registration form. Students need to
fill out the registration form provided by the library manually.
2. After that, the officer inputs the form manually
3. Next, the library information system checks the completeness of the data entered, If the data is
incomplete, registrants are asked to complete it again registration form manually. However, if
the data entry is complete, the system will save the form data in the database.
4. After the data is saved, the system will print the member card and obtain it. The physical result is
a membership card which will be handed over to the applicant.
5. Member registration has been completed.
How to analyze?
1. Start with define the purpose of the flowchart
2. Gather all the necessary information.
- Who is the actor?
- What are the major steps involved in the process or system?
- Who is responsible for each step in the process or system?
3. Identify the symbols
4. Sketch the flowchart
5. Test the flowchart by answering this question
- Are there any steps missing from the flowchart?
- Are any steps redundant or unnecessary?
- Are the decision points clear and easy to understand?
- Does the flowchart accurately represent the process or system?
ANSWER:
1. The purpose of flowchart:
2. Actors involved:
3. Identify the steps that occurred and who is responsible:
4. Identify the flowchart symbols used
STUDY CASE 1
Business Process Improvement for a Local Restaurant
Background: A local restaurant has recently experienced a decrease in customer satisfaction and sales.
The owner has noticed that there are several bottlenecks in the restaurant's operations, resulting in slow
service and long wait times. The owner has asked your team of bachelor students to help improve the
restaurant's business processes and increase customer satisfaction.
Objectives:
- Identify the bottlenecks and inefficiencies in the restaurant's current business processes.
- Develop and implement process improvement strategies to address the identified bottlenecks.
- Evaluate the effectiveness of the implemented process improvement strategies.
Tasks:
Week 1:
- Conduct a process analysis of the restaurant's operations. Use tools such as flowcharts and
process maps to identify bottlenecks and inefficiencies.
- Analyze the data collected and develop a report summarizing your findings and
recommendations.
