By using your touch-tone telephone personnel do not have access to your

Arkansas Department of Workforce YOUR PERSONAL PIN, but can reset your claim to accept
Services provides a quick and efficient INDENTIFICATION NUMBER a new PIN.
way to file your weekly claim for
benefits. ArkLine provides you with Your personal identification number FILING YOUR WEEKLY CLAIM
updated information and limits the (PIN) may be any four digit number
required number of visits to the claims you choose that will be easy for you to
office. In addition, ArkLine can be remember. As you select your own PIN, Once you have entered the ArkLine
used to verify when your UI payment it is suggested that you do not use your system by entering your social security
was made. birthdate, numbers of your home number, and identified yourself with
• To get general information, press address, or last four digits of your social your personal identification number
“1”. security number. Do not use numbers (PIN), the computer will respond.
• To get payment information, press in a sequence (such as, 1234) or the Listen carefully. It will tell the claim
“2”. same four numbers (such as, 1111 or week ending date to be filed, and will
 To file your weekly claim, press 2222). The first time you call ArkLine, ask you questions which can be
“3”. the computer will ask for your social answered “yes” or “no” by keying a
security number. You will then be number on the telephone pad; “1” for
Read the following instructions asked to enter the four digit number “yes” or “2” for “no”.
carefully before you make your first you have chosen to be your PIN. Use 1 = YES
call: this number each time you call to claim 2 = NO
week-ly benefits or to inquire about
TO FILE WEEKLY CLAIM BY After each answer the system will
your claim. Your PIN should not be
TELEPHONE YOU NEED: repeat your answer to you and ask if
given to anyone, including family
this is cor-rect. You will respond again
members. This protects your claim from
with “1” for “yes” or “2” for “no”.
others.
 A to uch -to ne o r dial -pulse When ArkLine asks if you worked
telephone. during the applicable time period, if the
TO CHANGE YOUR PIN answer is “yes,” the system prompts
• Your social security number.
• Your personal identification number you to enter the number of hours you
or PIN. If you want to change your personal
worked rounded down to the nearest
• Your total gross earnings and hours identification number (PIN) you may
whole hour. For example, if you
worked for the week you are do so at any time. Just access your file worked (seven hours and thirty
claiming. using your old PIN, then follow the minutes) you would enter a 7 followed
– If you use a dial-pulse telephone, set instruction to key in your new PIN. If by the # key. If you worked whole
switch to tone. you forget your PIN, you should con- hours (twenty eight hours) enter 28
*** Servicios de Interpretación/Traducción disponibles por medio de su
tact your local office, in person or by followed by the # key. Enter the total
oficina local. --- Ewōr Jerbal in ukok ikijien jeje im kennaan ilo opij ko ijo NOTE: A cellular or cordless phone is amount earned before deductions. For
kwoj pād ie. --- Các Dịch Vụ Thông Dịch/Phiên Dịch có sẵn qua văn phòng
ິ ິ່ ນຂອງທ not recommended. phone for assistance. Local office
địa phương của quý vị.--- ຫ້ ອງການປະຈ ໍ າທ ້ ອງຖ ິ່ ານໃຫ
ພາສາແລະການແປເອກະສານ --- Interpretation/Translation services
້ ໍ ບິ ຣການນາຍ
example, if your gross earnings were
available through your local office.***
(two hundred fifty three dollars and continue to file for benefits for up to two Weekly claims in English or in Spanish.
twenty one cents) you would enter
25321 followed by the # key. If there
weeks. If you are out of state longer than
two weeks or you move out of state, you
WARNING
TO OBTAIN GENERAL
were no cents then enter 25300. If you must contact the Arkansas Interstate Unit INFORMATION FRAUD: To willfully withhold
worked for more than one employer at 866-392-7284. If you move your information or deliberately give
during the week, be sure to report the residence to another area within the state,
the wrong information is a
combined total of hours worked and you should call your local DWS office to You may obtain general information
gross amount of wages earned. have your address changed to your new about the unemployment insurance crime and is punishable by law,
NOTE: If you did work during the week residence. program by pressing “1”. Accessing this which could include a fine and/
you are claiming, report your gross general information does not require or imprisonment.
earnings for the week even if you have THE ADVANTAGES OF CLAIMING you to provide a social security number
not received your pay. It is important or PIN. Instant access to information on EARNINGS: Be sure to report
BY TELEPHONE
that you enter the amount you earned, eligibility requirements for your gross earnings during the
not the amount you were paid. unemployment insurance, the waiting week that you earn the wages
FAILURE TO REPORT GROSS • If eligible, you will receive your period, work search requirements, and regardless of when they are
EARNINGS ACCURATELY CAN weekly benefits faster. the appeal process is available. paid.
RESULT IN PROSECUTION FOR • There is no weekly claim form for you
FRAUDULENTLY CLAIMING to fill out. SCHOOLING: If you are
BENEFIT PAYMENT
UNEMPLOYMENT BENEFITS. • There is no weekly claim form to be attending approved training,
lost or damaged in the mail. INFORMATION make sure a school official signs
Do not hang up until ArkLine tells you • There is no postage. the schooling certification in
that your claim certification was accept- • Any mistakes with your weekly claim ArkLine allows you to get information your Handbook each week.
ed or instructs you to call your local of- are detected immediately. about your unemployment Insurance If you drop out of school, you must
fice. If you disconnect before confirm- benefits by telephone. You will be
Every effort has been made to ensure fast, contact your local office immediately.
ing your answers, there is no record required to use your PIN to obtain this
that you called. convenient, and reliable service for un- WORK SEARCH: You must
employed workers. information. For example, if your
question is: make your assigned work
search contacts each week. If
TO CHANGE YOUR MAILING
HEARING IMPAIRED OR “Has my payment been made?” Choose you have to report the
ADDRESS contacts, be sure to list them in
NON-ENGLISH SPEAKING option “2” for information about your
latest benefit payment. The system will your Handbook.
To report an address change, ArkLine tell you the week ending date of the last
will instruct you to contact your local If you are hearing impaired or do not “Equal Opportunity Employer/Program”
speak English or Spanish, you will need week you claimed, the date it was
office, in person or by phone, to provide “Auxiliary aids and services are available
to contact your local office in person or processed, and the amount of the pay-
your new address. If you do not report upon request to individuals with
by phone for instructions. The ArkLine ment. Allow at least one business day
within seven (7) days, your address will disabilities.”
system can be accessed to provide after filing by telephone before calling
not be changed. If you leave the state TDD/TTY Voice 1-800-285-1121
general information and to file your for payment information.
temporarily to look for work, you can TDD 1-800-285-1131