MGT 510 Final term file no 1 important

Ch no 33

Describe the components of quality strategic management. How do strategic planning and strategic execution contribute
to an organization’s success?

 Components: Vision and mission, SWOT analysis, strategic goals, action plans, performance metrics.
 Strategic Planning and Execution: Planning sets the direction and goals; execution ensures actions are taken to achieve those
goals, leading to organizational success.

Examine the significance of conducting a SWOT analysis before developing a strategic plan. How does the SWOT
analysis help organizations align their internal and external situations for strategic success?

 Identifies Key Factors: Pinpoints strengths, weaknesses, opportunities, and threats.

 Strategic Alignment: Aligns internal capabilities (strengths and weaknesses) with external conditions (opportunities and
threats).
 Informed Decision-Making: Helps organizations develop strategic plans that leverage strengths, address weaknesses,
capitalize on opportunities, and mitigate threats for successful outcomes.

Differentiate between Big Q and Small q leadership for quality according to Dr. Juran. How does Quality Assurance play
a role in both Big Q and Small q approaches?

 Big Q: Focuses on quality across all organizational processes.

 Small q: Focuses on quality in specific products or services.
 Quality Assurance: Ensures standards are met in both approaches, with Big Q emphasizing broader organizational quality and
Small q focusing on product-specific quality.

Lesson No 34:

Explain the concept of Hoshin Kanri (Policy Deployment) and its significance in strategy implementation. How does it
contribute to organizational change and improvement in critical business processes?

Hoshin Kanri (Policy Deployment):

 Concept: Aligns company goals with management and employee actions.

 Significance: Ensures strategic objectives are effectively communicated and implemented.
 Contributes to Change: Drives organizational change and improves critical business processes by aligning resources
and efforts with strategic goals.

Lesson no 35

Briefly define matrix diagram and relation diagram?

 Matrix Diagram: Shows relationships between different elements (e.g., tasks, people) in a grid format.
 Relation Diagram: Visualizes cause-and-effect relationships among complex issues.

Benefit of QFD Quality Function Deployment?

Quality function development and house quality

QFD can strongly help an organization focus on the critical characteristics of a new and existing product and services from a
separate view-point of customer market, market segment, company and technology development needs.

Benefit =Translates customer needs into specific product features, ensuring that customer requirements are met throughout the
design and production process.

Lesson No 19:

Explain the key components of the Total View of Quality, as articulated by Kaoru Ishikawa. How does it differ from the
traditional approach to quality?
 Customer Focus: Quality should meet customer needs and expectations.
 Total Involvement: Everyone in the organization is responsible for quality.
 Continuous Improvement: Ongoing efforts to improve processes and products.
 Use of Quality Tools: Employing tools like fishbone diagrams for problem-solving.

Compare and contrast the Malcolm Baldrige National Quality Award and the Deming Prize in terms of their objectives,
criteria, and impact on organizational excellence.

 Similarities: Both awards emphasize quality improvement and organizational excellence.

 Differences: Baldrige has broader criteria and is U.S.-focused, while Deming emphasizes TQM and statistical methods with a
global perspective.

Elaborate on the role of ISO 9000 in standardizing the systemic approach to quality management. Trace its evolution and
alignment with Total Quality Management principles

 Standardization: Provides a standardized framework for quality management systems (QMS).

 Evolution:

 ISO 9000:1987 emphasized documentation and procedures.

 ISO 9000:2000 introduced process approach and customer focus.
 Later revisions integrated TQM principles and continuous improvement.

 Alignment with TQM: Emphasizes customer satisfaction, process improvement, and involvement of all employees in quality
initiatives.

Lesson No 20:

Explain the role of the marketing function in determining product or service features, and how it contributes to
organizational excellence. (3 marks)

 Marketing identifies customer needs and preferences, which guide product or service features.
 It conducts market research to ensure products meet market demands.
 Contributes to organizational excellence by aligning products with customer expectations, enhancing satisfaction and loyalty.

Discuss the significance of effective communication between customers and suppliers in achieving total organizational
excellence, providing examples to support your answer.

 Ensures clear understanding of customer requirements and timely delivery of products.

 builds strong relationships and trust between customers and suppliers.
 Example: Transparent communication can prevent misunderstandings about product specifications, leading to higher quality
and reduced errors.

Define the key characteristics that marketing should consider to determine the suitability of a product or service in the
eyes of the customer. (3 marks)

 Customer Needs: Products must meet specific customer demands.

 Quality: High-quality standards ensure customer satisfaction.
 Value: Products should offer good value for money.

Ch no 38

Scatter Diagram

A graphical tool used to plot and analyze the relationship between two variables, helping to identify correlations and patterns.

Ch no 45

How can the problem arising in quality control be solved by using creativity?
Use innovative approaches like brainstorming, root cause analysis, and design thinking to find unique solutions and improve
processes.

Ch no 40

Control and run chart difference?

 Control Chart: Monitors process stability over time with upper and lower control limits.
 Run Chart: Tracks data points over time without control limits, identifying trends and shifts.

Ch no 36

Define Pareto diagram?

A bar chart that highlights the most significant factors contributing to a problem, following the 80/20 rule, where 80% of
problems are caused by 20% of causes.

Ch no 41

What is the objective of process capability?

To determine how well a process can produce outputs within specified limits, ensuring consistent quality and meeting customer
requirements.

Ch no 39

What are the basic type of statistical process control charts and how can compute the upper control limit and lower
control limit?

 Types:

 X-bar chart (monitors the mean)

 R-chart (monitors the range)
 P-chart (monitors proportions)
 C-chart (monitors counts)

 Compute Upper Control Limit (UCL) and Lower Control Limit (LCL):

 UCL: Mean + (3 * standard deviation)

 LCL: Mean - (3 * standard deviation)

What are the salient features of six sigma quality management?

Six Sigma Management concepts find greater appreciation and application in recent times. The Six Sigma Management
characteristics include:

1. Providing strong leadership.

2. Defining performance merits.

3. Selecting projects likely to succeed.

4. Selecting and training appropriate people.

Six sigma following the 5 stages

1. Define
2. Measure Analysis Improve 5. Control