Making polite requests
“Would it be possible
+ to + base verb… ”
Caller: Hello, I’m calling regarding
my phone bill that’s a little late.
CSA: Hello and thank you for calling,
Sir. Would it be possible to get your
account number please?
Making polite requests
“I’d appreciate it
if you could… ”
Office supervisor: Hello, Karen. Are
you still okay for the meeting today?
Karen: Oh, I’m so sorry about this but
I’ve been booked for training. I’d
appreciate it if we could reschedule?
Making polite requests
“Would it be okay if
+ pronoun… ”
Employee: Would it be okay if I
took a holiday on the 27th of June?
Manager: That should be fine. Just add
your holiday request to the system and
we’ll get back to you within 3 days.