Need for Speed™ Underground

System Manual
040-0049-01 Rev. B

! Read this manual before installing the Game.

! Keep this manual with the machine at all times.

www.globalvr.com
http://service.globalvr.com
[email protected]
[email protected]
Phone: 408.597.3435
Fax: 408.597.3437

© 2006 Electronic Arts Inc. Electronic Arts, Need for Speed, EA GAMES and the EA GAMES logo are trademarks or registered trademarks of Electronic Arts Inc. in the
U.S. and/or other countries. All rights reserved. EA GAMES™ is an Electronic Arts™ brand. Dodge is a trademark of DaimlerChrysler Corporation. Dodge Neon and its
trade dress are used under license by Electronic Arts Inc. ©:DaimlerChrysler Corporation 2004. Honda®, the 'H' logo®, Acura®, the stylized 'A' logo®, Civic®, Si™ ,
Integra Type-R®, S2000™, RSX®, Type-R™ and Type-S™ names, emblems and body design elements are trademarks and/or intellectual property rights of Honda Motor
Co., Ltd., used under license. Tiburon (Tuscani) is a registered trademark owned and licensed by Hyundai Motor Company. Mazda MX-5 Miata and Mazda RX-7 are used
under the approval of Mazda Motor Corporation. Mitsubishi, Eclipse, and Lancer names, emblems and body designs are trademarks and/or intellectual property rights of
Mitsubishi Motors Corporation and used under license to Electronic Arts Inc. NISSAN, SKYLINE, 350Z, SENTRA and 240SX are trademarks and/or intellectual property
rights of NISSAN MOTOR CO.,LTD. And are used under license to Electronic Arts Inc. PEUGEOT 206 GTI S16 2003 is used under license from AUTOMOBILES PEUGEOT
by Electronic Arts. SUBARU, IMPREZA and WRX names, emblems and body designs are properties of Fuji Heavy Industries Ltd. Toyota, Supra, and Celica are
trademarks of Toyota Motor Corporation, and used with permission. Trademarks, design patents and copyrights are used with the permission of the owner
VOLKSWAGEN AG. The names and logos of all after market car part companies are trademarks of their respective owners and are used by permission. All rights
reserved. EA GAMES™ is an Electronic Arts brand. GLOBAL VR and the GLOBAL VR logo are registered trademarks of Global VR, Inc. All other trademarks are the
property of their respective owners. U.S. Patent Nos. 5,269,687; 5,354,202; and 5,577,913 used under license from Midway Games West Inc

Tournaments are not sponsored or administered by Electronic Arts or their Licensors.

GLOBAL VR IS AN AUTHORIZED ELECTRONIC ARTS DISTRIBUTOR.

Table of Contents

Table of Contents
Preface.......................................................................... 4 Using the System Recovery CD.............................39
Safety........................................................................ 4 Using the Game Install CDs...................................39
Warnings ............................................................... 5 Chapter 7 — Service and Repair .............................40
Environmental Conditions.................................... 5 Opening the Control Panel .....................................40
FCC Notices (United States).................................... 5 Force-Feedback Steering System Service..............41
Chapter 1 — Introduction.......................................... 6 5 KΩ Steering Pot (Potentiometer)
Need for Speed™ Underground Description........... 6 Replacement ....................................................42
Need for Speed™ Underground Upgrade ............ 6 Force-Feedback Belt or Steering Motor
Cabinet Specifications.............................................. 7 Replacement ....................................................42
Power Requirements............................................. 7 Force-Feedback PCB Replacement....................43
Hardware Features................................................ 7 Driving Control Panel Button Service ...................43
Chapter 2 — Installing a New Cabinet ..................... 8 Pedal Assembly Service .........................................44
Driving Seat Installation .......................................... 9 5 KΩ Gas and Brake Pot (Potentiometer)
Marquee Setup........................................................ 10 Replacement ....................................................44
Linking Cabinets .................................................... 10 Six-Speed Shifter and E-Brake Service .................45
Linking Cabinets Without Broadband................ 11 Six-Speed Shifter Replacement ..........................45
Linking Cabinets that use a Broadband Internet Six-Speed Shifter Micro Switch Service............45
Connection ...................................................... 12 Shifter Bottom Plate Replacement .....................46
Checking the Game Dongle................................... 13 E-Brake Button Service ......................................46
Connecting an External Monitor............................ 13 Driving Seat Slide Assembly Replacement ...........46
Chapter 3 — Playing a Game.................................. 14 Wells-Gardner® Monitor Replacement ..................47
Starting the Game................................................... 14 Wells-Gardner® Monitor Chassis PCB Removal ..49
Game Play .............................................................. 15 Audio Amp and Speakers Service..........................51
Modes of Play ..................................................... 16 Audio Amp PCB Replacement...........................51
Operator-Run Local Tournaments...................... 16 Front (Marquee) Speaker Replacement..............52
Chapter 4 — Setting Up Tournament Play.............. 17 Center Speaker Replacement..............................52
Getting Started........................................................ 17 Rear (Seat) Speaker or Subwoofer Replacement52
Cabinet Registration............................................... 17 Computer Replacement ..........................................53
Navigating the Registration Screens .................. 18 Coin Mech Replacement ........................................54
Web Registration for Existing Operators ........... 18 Coin Meter Replacement........................................54
Registration for Existing Operators without Dollar Bill Validator Replacement .........................54
Web Access ..................................................... 18 SmartCard Reader Replacement ............................55
Registration for New Operators ......................... 18 SmartCard Dispenser Service.................................55
Register With Your 4-Digit Registration Key .... 19 SmartCard Dispenser Replacement....................55
Register with an Active Operator Card .............. 22 Power Distribution Service ....................................56
Chapter 5 — Operator Menu and Game AC Power Plate...................................................56
Setup ....................................................................... 26 AC Power Strip Replacement.............................57
Navigating Through the Game Operator Menu DC Power Supplies (+24 and +5/+12 VDC)......57
Screens............................................................. 26 Cabinet Lighting Service........................................58
Machine Information Menu ................................... 28 Marquee Florescent Light Service......................58
Game and Coin Options Menu .............................. 29 Leader Light Service...........................................59
Reset Stats/Settings Screen .................................... 30 Brake Light Replacement ...................................59
Accounting Screens................................................ 31 Cold-Cathode Light Service ...............................60
Current Location Income Screen ........................... 32 Setting the Computer BIOS (CMOS) ....................61
Game Statistics Screens ......................................... 32 Chapter 8 — Troubleshooting..................................63
Play Control Test Screen........................................ 33 Video Troubleshooting........................................63
Monitor Calibration Screen.................................... 34 Audio Troubleshooting .......................................64
Sound Test .............................................................. 35 Control Troubleshooting .....................................64
System Test............................................................. 36 Cabinet Linking Troubleshooting.......................66
Link Status.............................................................. 37 Miscellaneous Troubleshooting..........................67
Registration Options............................................... 38 Connection Troubleshooting...............................68
Chapter 6 — System Recovery and Game External Monitor Troubleshooting .....................69
Install CDs.............................................................. 39 Chapter 9 — Replacement Parts ..............................71

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 Table of Contents

Documents and Software ................................... 71 Artwork and Formed Plastic Components .........75
Cables.................................................................. 71 Chapter 10 — Diagrams and Schematics................76
Control Panel ...................................................... 71 Warranty Information .............................................83
Cabinet and Marquee.......................................... 72 Technical Support.......................................................84
Computer ............................................................ 72
Steering and Audio PCB Assembly ................... 73
Seat Assembly..................................................... 73
List of Figures
Figure 1. Need for Speed™ Underground Figure 37. Monitor Mounting Nut Locations ........48
Cabinet Dimensions.......................................... 7 Figure 38. Removing the Monitor PCB
Figure 2. Coin Door with Key Location................ 8 Mounting Hardware ........................................49
Figure 3. Installing the Seat Runners..................... 9 Figure 39. Disconnecting the Chassis Neck
Figure 4. Attaching the Driving Seat to the PCB and Second Anode Lead .........................50
Runners ........................................................... 10 Figure 40. Monitor PCB Cables.............................50
Figure 5. Setting up the Marquee ........................ 10 Figure 41. Audio Amp Connections, Volume
Figure 6. Linking Cabinets Without Adjustment, and Speaker Location.................51
Broadband ....................................................... 11 Figure 42. Computer Mounting .............................53
Figure 7. Checking Link Status ........................... 11 Figure 43. Servicing the Coin Mech and Coin
Figure 8. Linking Cabinets with Broadband ....... 12 Meter ...............................................................54
Figure 9. Parallel and USB Game Dongles......... 13 Figure 44. Dollar Bill Validator DIP Switch
Figure 10. Selecting Track and Car Options ......... 14 Settings (US Only) ..........................................55
Figure 11. Driving Screen Functions..................... 15 Figure 45. Filling the SmartCard Dispenser ..........56
Figure 12. Registration Process Flowchart............ 17 Figure 46. AC Power Plate (Standard Cabinet).....56
Figure 13. Setting Cabinet Volume........................ 26 Figure 47. DC Power Supply Connections............58
Figure 14. Game Operator Menu Flowchart ......... 27 Figure 48. Cabinet Lighting Locations ..................58
Figure 15. Machine Information Screen................ 28 Figure 49. Cold Cathode Florescent Light
Figure 16. Game and Coin Options Screen........... 29 Wiring ..............................................................60
Figure 17. Reset Stats/Settings Menu.................... 30 Figure 50. Selecting the Settings Tab in the
Figure 18. Accounting Info Screens ...................... 31 Display Control Panel .....................................69
Figure 19. Current Location Income Screen ......... 32 Figure 51. Selecting the Video Card Name Tab ....69
Figure 20. Game Stats Menu Screens.................... 32 Figure 52. Choosing a Display Pair with
Figure 21. Play Control Test Screen ...................... 33 Cloning ............................................................70
Figure 22. Monitor Calibration Test Screen .......... 34 Figure 53. Confirming Display Settings ................70
Figure 23. Monitor Remote Control Board ........... 34 Figure 54. Six-Speed Shifter Exploded View
Figure 24. Sound Test Screen ................................ 35 and Parts ..........................................................74
Figure 25. System Test Screen............................... 36 Figure 55. Pedal Assembly Exploded View and
Figure 26. Cabinet Link Status Screen .................. 37 Parts ...............................................................74
Figure 27. Registration Options Screen................. 38 Figure 56. Artwork and Formed Plastic Part
Figure 28. Opening the Control Panel................... 40 Numbers and Locations...................................75
Figure 29. Force-Feedback Steering System Figure 57. Audio Wiring ........................................76
Harnessing Diagram ....................................... 41 Figure 58. Simplified Wiring Diagram ..................77
Figure 30. Replacing the 5 KΩ Steering Pot ......... 42 Figure 59. Detailed Wiring Diagram......................78
Figure 31. Servicing the Steering Motor ............... 43 Figure 60. Power Distribution Diagram.................79
Figure 32. Replacing Button Lamps...................... 44 Figure 61. Computer Rear Panel Diagram.............80
Figure 33. Pedal Assembly Details........................ 44 Figure 62. Setting up a Dial-up Game Network ....81
Figure 34. Shifter Pattern and Micro Switch Figure 63. Setting up a Broadband Game
Actuation ......................................................... 45 Network ...........................................................82
Figure 35. Seat Slide Assembly Replacement....... 47
Figure 36. Cable Connections to the Monitor
Chassis............................................................. 47

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Preface

Preface

Safety
Please read this page before preparing your arcade cabinet for game play.
The following safety instructions apply to all game operators and service personnel. Specific warnings and cautions will
be included throughout this manual.
Use the following safety guidelines to help protect the system from potential damage and to ensure your personal safety:
• Make sure that the switch on the back of the computer is set to match the AC power in use at your location:
− 115 volts / 60Hz in most of North and South America and some Far Eastern countries such as Japan, South
Korea and Taiwan
− 230 volts / 50Hz in most of Europe, the Middle East and the Far East
• To help prevent electric shock, plug the system into a properly grounded power source. These cables are equipped
with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from
a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
• To help protect your system from sudden increases and decreases in electrical power, use a surge suppressor, line
conditioner or Uninterruptible Power Supply (UPS).
• Be sure nothing rests on the system's cables and that the cables are not located where they can be stepped on or
tripped over.
• Keep your system far away from radiators and other heat sources.
• Do not block cooling vents.

Precautions for Game Operation

• The avoid injury and accidents, people who fall under the following categories should not play the game:
− Those who need assistance when walking.
− Those who have high blood pressure or a heart problem.
− Those who have experienced muscle convulsions or loss of consciousness when playing a video game or similar
activities.
− Those who have trouble in the neck or spinal cord.
− Intoxicated persons.
− Pregnant women.
− Persons susceptible to motion sickness.
− Persons who do not abide by the warning labels on the game.
• A player who has never been adversely affected by light stimulus might experience dizziness or headache when
playing the game. Small children can be especially susceptible to these conditions. Caution guardians of small
children to keep watch over their children during play.
• Instruct those who feel sick during play to see a doctor.
• To avoid injury from falling objects, and electric shock due to spilled drinks, instruct players not to place heavy
items, food, or drinks on the product.
• To avoid electric shock or short circuit, do not allow customers to put hands and fingers or extraneous matter in the
openings of the product.
• To avoid risk of injury from falling, immediately stop customers from leaning against or climbing on the product.

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 Preface

Warnings

To avoid electrical shock, unplug the cabinet before performing installation or

service procedures.

GLOBAL VR® assumes no liability for any damages or injuries incurred while
setting up or servicing the cabinet. Only qualified service personnel should
perform installation or service procedures!

Environmental Conditions
Cabinet is intended for indoor use only. Be sure to keep the cabinet dry and maintain operating temperatures of 10°-
40°C (50°-104°F).

FCC Notices (United States)

Electromagnetic Interference (EMI) is any signal or emission radiated in free space or conducted along power or signal
leads, that endangers the functioning of radio navigation or other safety service, or that seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include, but are not
limited to, AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices
(including computer systems) contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the
electronic environment. While this computer system has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be determined by turning the equipment off and
on, you are encouraged to try to correct the interference by one or more of the following measures:
• Re-orient the receiving antenna.
• Relocate the cabinet relative to the receiver.
• Plug the game into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Regulatory EMC representative of GLOBAL VR® or an experienced radio/television technician
for additional suggestions. You may find the FCC Interference Handbook, to be helpful. It is available from the U.S.
Government Print Office, Washington, DC 20402.
This device has been tested and complies with the limits for a Class A digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instruction manual, it may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case
you will be required to correct the interference at your own expense.
Operation is subject to the following conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

© 2006 GLOBAL VR, INC.

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Chapter 1 — Introduction

Chapter 1 — Introduction

Need for Speed™ Underground Description

Build and race the ultimate urban exotic with Need for Speed™ Underground.
Take control of top import street tuners like Toyota Celica, Nissan 350Z, Mitsubishi Eclipse and
the exclusive Nissan Skyline GT-R. Play Career and customize your car with licensed
aftermarket parts to build your own unique ride.
Force-feedback steering, surround sound and a 6-speed shifter make Need for Speed™
Underground a truly engaging driving experience.

Own the Streets

• Linkable – allowing up to 4 players to compete in blistering head-to-head competition.
• Tournament Play – with National Tournaments and Wednesday Tournament events
throughout the US.
• Career Mode – allows players to choose their car and compete in a series of 81 races,
earning custom performance parts and upgrades along the way. Players can store 4
Careers on one Players’ Card!
• GLOBAL VR® Players’ Card Compatible – thousands of registered players are ready
to drive, and new players can purchase a SmartCard format Players’ Card to store their
data.

Need for Speed™ Underground Upgrade

The Need for Speed™ Underground Upgrade Kit is available for existing Need for Speed™
cabinets. The upgrade kit includes the new Need for Speed™ Underground software, 6-speed
shifter, Players’ Card reader (for Tournament and Career Mode play), NOS button, and new
artwork.

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 Chapter 1 — Introduction

Cabinet Specifications
The standard and deluxe cabinet styles are pictured below. Upgrade kits are available to convert
cabinets released with earlier Need for Speed™ versions to run Need for Speed™ Underground.

Figure 1. Need for Speed™ Underground Cabinet Dimensions

Power Requirements

Voltage Nominal Inrush Nominal Operating

AC Current (Amps) AC Current (Amps)

115 6.5 4

230 3 2

Hardware Features
• Pentium 4 Computer • Force-Feedback Steering
• Nvidia GeForce Graphics Card • Six-Speed Shifter
• Six-Channel Surround Sound • SmartCard Reader
• 800x600, Super VGA Monitor • SmartCard Dispenser
- 27-Inch Flat-Screen (Standard)
- 39-Inch (Deluxe)

© 2006 GLOBAL VR, INC.

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Chapter 2 — Installing a New Cabinet

Chapter 2 — Installing a New Cabinet

Use the following procedure to set up your game:

1. Carefully remove the cabinet from the shipping container, giving yourself plenty of space.
Inspect the exterior of the cabinet for any damage.
2. Remove the keys from the coin return slot. Open the coin door to locate the second set of keys.

Figure 2. Coin Door with Key Location

3. Open the cash-box door and remove the loose parts inside the cash box. You will find the
following items (may vary with cabinet style):
• 10/100 Base-T Network Cable • System Manual (This Document)
• 10/100 Base-T Crossover Coupler • Software Restore Guide
• Phone Cord • System Recovery Disk (1 CD)
• AC Power Cord • Game Install Disks (2 CDs)
• Hardware for Attaching Driving Seat • T-25 Torx Security Bit
Assembly
4. Remove the back door from the cabinet. Verify that all cables and wires are securely connected
to the computer and other components. See Chapter 10 — Diagrams and Schematics for wiring
and connection diagrams.
5. Connect the AC power cord from the cabinet to a grounded (3-terminal) AC wall outlet.
6. Power ON the cabinet using the ON/OFF switch located on the lower rear of the cabinet. Verify
that the game boots properly.

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 Chapter 2 — Installing a New Cabinet

7. If the SmartCard reader is not connected, or the SmartCard dispenser is empty, a screen, shown
below, will appear. These screens will time out after 30 seconds, or you can press the START
and NOS buttons to continue.

8. Once the Attract movie starts, play a game to verify that everything works properly.
9. Turn the cabinet OFF and disconnect the power cord before installing the seat assembly.

Driving Seat Installation

1. Look in the cash box to locate the hardware used to attach the driving seat.
2. The seat runners may be packaged and placed with the seat or cabinet, or installed backwards in
the cabinet. If the seat runners are installed backwards for shipping, use a 7/16" socket wrench
to remove the four (4) 1/4-20 x 1-1/4" hex bolts with lock washers and flat washers that hold
each seat runner inside the cabinet. See item A in Figure 3 below.
3. Insert the seat runners so that they extend out from the cabinet, as shown below. Secure them
with the four (4) 1/4-20 x 1-1/4" hex bolts with lock washers and flat washers.

Figure 3. Installing the Seat Runners

4. Slide the driving seat onto the seat runners, leaving enough space to connect the harnesses.
5. Locate the two wire harnesses inside the driving seat, and inside the cabinet, near where the seat
runners are installed. Connect the harnesses together as shown in item A of Figure 4. The
connectors are keyed to prevent incorrect wiring.

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Chapter 2 — Installing a New Cabinet

6. Slide the driving seat towards the cabinet while guiding the wire harnesses inside. Attach each
driving seat to the seat runners using four (4) 2-1/4" T-27 Torx screws with 1/4" lock washers
and fender washers. See item B of Figure 4.

Figure 4. Attaching the Driving Seat to the Runners

Marquee Setup
1. Rotate the marquee forward towards the front of the cabinet as shown in the figure below.
2. Install three (3) 1/4-20 x 1-1/2" T-27 Torx bolts through the holes in the metal bracket at the
edge of the marquee support brace into the T-nuts in the top of the cabinet to secure the
support brace.
Warning: Until the bolts are in place, the marquee can slide back and could
cause injury.

Figure 5. Setting up the Marquee

The cabinet is now ready for game play.

Linking Cabinets
You can link up to four cabinets together for head-to-head competition. Once the cabinets are
linked in hardware and software, the Attract Mode movies will synchronize, and players can
choose to play individually or race against other players.
Each cabinet ships with an Ethernet cable and a cross-over coupler. The cross-over coupler is
used to link two cabinets. An Ethernet hub is required to link more than two cabinets. If you use
broadband instead of dial-up for connecting the cabinets to the Internet to sync with the

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 Chapter 2 — Installing a New Cabinet

GLOBAL VR® server, you must use a router to link your cabinets. The table below shows
required equipment by type of Internet connection and number of cabinets.
Number of Internet Linking Equipment Required
Cabinets Connection
2 Dial-up or None Cross-over coupler (Included with cabinet)
3 or 4 Dial-up or None Ethernet hub (10/100 Mbps)
2, 3, or 4 Broadband Ethernet router (Netgear® RP614v2 router recommended)

Linking Cabinets Without Broadband

Figure 6. Linking Cabinets Without Broadband

1. Before connecting the Ethernet cables, go into the Operator Menu on each cabinet, and set the
Cabinet Link ID number, as shown by the arrow in Figure 7. Each cabinet must have a unique
number: 1, 2, 3, or 4. Cabinets should be numbered from left to right. Exit the Operator Menu
to reset the number in the software. All linked cabinets must run the same software version.
2. Locate the 10' Ethernet cable and Ethernet crossover coupler in the cash box of each cabinet.
3. Connect the Ethernet cable to the Ethernet connector on the power plate of each cabinet.
• To link two cabinets: Connect the two Ethernet cables to one cross-over coupler. Do not
use two couplers.
• To link three or four cabinets: Connect the Ethernet cables to an Ethernet hub or switch
(not included). Connect the hub or switch to AC power and make sure it is powered ON.
Do not use cross-over couplers with a hub or switch.
4. If more than one cabinet has the same Cabinet Link ID number, each cabinet with a duplicate ID
number will display an error message, as shown below. Repeat Step 1 to correct the duplicate
Cabinet Link ID numbers.

Figure 7. Checking Link Status

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Chapter 2 — Installing a New Cabinet

Linking Cabinets that use a Broadband Internet Connection

Figure 8. Linking Cabinets with Broadband

This procedure was tested using a Netgear® RP614v2 router. GLOBAL VR® does not offer
support for other router brands or models. See Figure 63 on page 82 for an example of how to
set up your broadband game network.
Important: Your Need for Speed™ Underground cabinets must be connected to a separate
router from any other games or devices.
1. Before connecting the Ethernet cables, go into the Operator Menu on each cabinet, and set the
Cabinet Link ID number, as shown by the arrow in Figure 7. Each cabinet must have a unique
number: 1, 2, 3, or 4. Cabinets should be numbered from left to right. Exit the Operator Menu
to reset the number in the software. All linked cabinets must run the same software version.
2. Connect your Cable/DSL router to AC power.
3. The router must be configured to Factory Default Settings. If you have used the Router before,
or changed its settings, press and hold the reset pushbutton (shown in Figure 8) until the Test
LED turns on (about 10 seconds).
4. Connect the Internet port of the router to your network. (Note: The router replaces the hub for
systems using broadband.)
5. Connect an Ethernet cable to the Ethernet connector on the power plate of each cabinet, and to
router ports 1—4 as shown in Figure 8. Do not use crossover couplers.
6. If more than one cabinet has the same Cabinet Link ID number, each cabinet with a duplicate ID
number will display an error message, as shown in Figure 7. Repeat Step 1 to correct the
duplicate Cabinet Link ID numbers.
7. Attempt to force a call from the System Test screen of the Game Operator menu of each cabinet,
to verify that the connection is working properly.
If the cabinets are able to sync with GLOBAL VR®, you have successfully set up your
connections. If a cabinet cannot sync, an error message will be displayed.
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 Chapter 2 — Installing a New Cabinet

Checking the Game Dongle

The cabinet uses a game dongle to activate the game software. Depending on the type of dongle
shipped with the game, it connects to either the parallel port or the USB port on the back of the
computer. If the dongle is missing, the game will not run.
When a USB Dongle is installed and working properly, a red LED will illuminate inside the
dongle. A Parallel Dongle does not light up.
For a Game Dongle to be recognized correctly, it should be connected before the cabinet is
powered ON. If the software does not recognize the Game Dongle, make sure the Dongle is
connected properly, and then power cycle the cabinet to see if this resolves the problem.
If the dongle should come out while the game is running, a NO DONGLE screen will appear. If
this happens, the dongle can be re-installed without rebooting the game.
Note: The dongle supplied with the cabinet is specific to the game and software version. Future
software upgrades may require you to also upgrade the dongle.
Important: Some of your registration information is stored in the dongle, so if you replace your
computer, remove the dongle and keep it with the cabinet.

Parallel Game Dongle USB Game Dongle

Figure 9. Parallel and USB Game Dongles

Connecting an External Monitor

If you wish, you can use the S-video connector on the computer video card to connect an
external TV monitor and display the game action outside of the cabinet.
Important: If you install the operating system with the System Restore Disk while a second
monitor is connected, an NVIDIA dialog box will appear onscreen after the large GLOBAL VR®
logo appears at the end of the installation process. When you see this screen, power-cycle the
cabinet and then proceed with the game software installation.
If your cabinet has an FX 5700 video card, you cannot use the S-video and VGA ports at the
same time. In this case, you must purchase a DVI-to-VGA adapter and use this adapter to
connect the cabinet monitor to the DVI port.
Important: Turn the cabinet OFF before making any video connections.
In most cases, the external monitor should not require any special setup. In some cases the
Attract Movie may not show up on the screen. If this happens, refer to External Monitor
Troubleshooting on page 69.

© 2006 GLOBAL VR, INC.

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Chapter 3 — Playing a Game

Chapter 3 — Playing a Game

Starting the Game

With the proper number of coins inserted, press the red Start button to begin the game. First
select your mode of play, Race, Career, or Tournament (see page 16). Next a series of screens
will appear, as shown below, allowing you to select options for the game.

Figure 10. Selecting Track and Car Options

1. Track Select: Turn the steering wheel to highlight each track displayed at the top of the screen.
The track map and difficulty (Easy, Medium, or Hard) are displayed as you highlight each track.
Press the gas pedal to select a track.
2. Car Select: Turn the steering wheel to highlight each car displayed at the top of the screen, and
press the gas pedal to select your car.
3. Customize: Turn the steering wheel to highlight each customization shown at the top of the
screen. Your car is displayed in each highlighted color. Press the gas pedal to make a selection.
4. Transmission: Select either automatic or manual transmission. Manual transmission (using the
6-speed shifter) may result in better speed control and faster race times for experienced drivers.
No clutch is used, only the shifter.
5. Other Options: At any time during the car, customization, or transmission selection screens,
you can press a control panel button for other options. These options are set through pop-up
menus that display for five seconds.
• Press NOS to turn AI on or off. In a linked race, any player can turn AI off for all cabinets.
Turning AI off removes computer-controlled cars from the track. For a driver racing solo,
this also activates Shadow Attack Mode, in which the driver races against a shadow of the
track leader.
• Press Look Back to turn Handicap (catch-up) on or off (default is on) for one driver only.
Handicap helps a driver catch up with other cars.
• Press ♪ to toggle the Force-Feedback level through Light, Medium, or Heavy.
Once you have selected your options, the game will begin to load.

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 Chapter 3 — Playing a Game

Game Play
As in any driving game, use the Steering Wheel, Gas, Brake and Shifter to control the car.
The Look Back button lets you look behind the car. The View button toggles the view between
inside and outside the car. Tap the ♪ button to turn the music off; tap it again to change songs.
Press the NOS button for an extra burst of speed—but quantities are limited! Tap the E-Brake
button to start a drift.

Figure 11. Driving Screen Functions

During the race, useful information is displayed onscreen:

1. Shows the number of the lap you are currently driving, and the total laps to complete the race.
2. Shows your current time for the lap and the best recorded lap time.
3. Shows your position (green triangle) relative to the other cars (red triangles) on a track map.
4. Shows your car's turbo level.
5. Shows the number of seconds you have to cross the next checkpoint. A Shadow Attack icon is
displayed above this number if you are in Shadow Attack mode.
6. Shows your position in the race out of the total number of cars.
7. Shows the time gap between you and the leader, or the car behind you if you are in the lead.
8. Shows style points earned for advanced driving techniques.
9. Tachometer, shows your engine RPM in thousands.
10. Shows your current gear. In manual, the gear position in the shift pattern is also displayed.
11. Shows your speed in either km/h or MPH (set in Game Operator menu).
Additional information will appear onscreen depending on the race mode and options selected.
At the end of the race, the time and position for each driver is displayed.

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Chapter 3 — Playing a Game

Modes of Play
Race Mode (amusement): This is normal racing, requiring no Players' Card or online services.
If cabinets are linked, players can race against each other head-to-head.
Using a Players' Card in Race Mode makes another car available for the player to drive. Also, a
player can track miles on a Players' Card, and after 300 miles, another car becomes available.
Career Mode: In this mode, players drive a series of races. For each race they finish within a
specified time, they win a customization or performance upgrade for their car. Players save their
car and points on their Players' SmartCards. Players who complete a career (81 different races)
can re-race any Career Mode race. Players can also use their customized Career Mode car in
Race Mode.
Tournament Mode: If a cabinet is registered and online, players can compete in tournaments to
win cash and prizes. To participate, players need a Players' SmartCard. Check the
GLOBAL VR® website (www.globalvr.com) for the latest Tournament information.

Operator-Run Local Tournaments

If a cabinet is registered and online, operators can create their own Local Tournaments through
the GLOBAL VR® website (www.globalvr.com). Operators can set up a local tournament on
one cabinet, or on a number of cabinets at any of their locations. They can list the tournaments
on the GLOBAL VR® website to attract players.
Note: Certain regions have local restrictions on tournament play.

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Chapter 4 — Setting Up Tournament Play

Go Online With GLOBAL VR®

and Get More From Your Equipment Investment
More Players – Top players find your games through our online Game Locator.
More Free Time – Online equipment management lets you adjust and account without
leaving your desk.
More Play Modes – Players at all levels have more ways to enjoy their favorite games.
More Cash – Increased earnings with Tournament Play and other online-only features.

Getting Started
Register with the GLOBAL VR® Tournament System to connect your game cabinets to our
online servers. Being online opens Tournament Play and other new play modes for your players
and time-saving services for you. Getting started is easy:
1. If you do not have an account with GLOBAL VR®, fax in the Operator Agreement form located
in the Registration Pack of the Welcome Kit included with your cabinet or upgrade kit.
2. Connect your cabinet to a phone line or broadband network. See the diagrams on pages 81 and
82 for examples of how to set up your game network. Also see page 12 for important
information about using broadband with linked cabinets.
3. Register your cabinet as described below.

Cabinet Registration
You have four options for registering your cabinet:
• New Operators: Go to page 18.
• Existing Operators:
− Register through our website: Go to page 18.
− Obtain a 4-digit registration key if you do not have web access: Go to page 18.
− Register with your Active Operator Plus™ SmartCard: Go to page 22.
Note: For existing operators setting up a cabinet in a new location, it is probably easiest to
register through the website.

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Chapter 4 — Setting Up Tournament Play

Select from your

Register with your active Existing Locations
Operator Plus SmartCard
Enter New Location
Logon to www.globalvr.com
Information
Existing Operators and fill out the form to get your
4-digit Registration Key

If you don't have web access,

New Operators phone GLOBAL VR® to get Register using your
your 4-digit Registration Key 4-Digit Registration Code.

Fill out the Operator

Phone GLOBAL VR® to get
Agreement Form and
your 4-digit Registration Key
fax it to GLOBAL VR®

Figure 12. Registration Process Flowchart

Navigating the Registration Screens

Use the driving control panel buttons to navigate the registration screens, as shown below. Also
look for onscreen instructions and hints near the bottom of each screen.
Button Function Button Function
Up Back or Exit
Left (In Some Screens)
Down Select
Right (In Some Screens)
Select Steering Right & Left
(In Some Screens) Wheel (In Some Screens)

Web Registration for Existing Operators

Perform the following steps to register online if you have an account with GLOBAL VR®.
Note: You will need to provide the cabinet serial number, found on a label on the back of the
cabinet, for each cabinet you wish to register.
1. Go to the GLOBAL VR® website, www.globalvr.com.
2. Click the Operator tab and login using your Operator ID and password.
3. Click the MY CABINETS tab near the top of the page.
4. From the menu on the left side of the Cabinets screen, under Racing, select Registration.
5. Fill out the Registration Form. In the Select Existing Location field, you can select New
Location, or one of your existing locations. When you finish the form, click the Create button.
6. A Cabinet Registration Confirmation screen will appear. Find your 4-digit Registration Key
near the top of the page, and write it down. Use this number at the cabinet to complete the
registration process and activate your Operator card. (The Registration Key expires after one
week.)
7. Repeat the steps above for each cabinet that you wish to register.
8. Proceed to the section titled Register With Your 4-Digit Registration Key, on page 19.

Registration for Existing Operators without Web Access

Perform the following steps if you have an account with GLOBAL VR® but no Web access.
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Note: You will need to provide the cabinet serial number, found on a label on the back of the
cabinet, for each cabinet you wish to register.
1. Phone GLOBAL VR® Tournament Support, at 408.597.3429, to receive a 4-digit cabinet
registration key for each cabinet that you wish to register.
2. Proceed to the section titled Register With Your 4-Digit Registration Key, on page 19.

Registration for New Operators

If you are a new operator and do not have a GLOBAL VR® Operator Account, perform the
following steps to get your cabinet registered and online:
1. Fill out Operator Agreement form, located in the Registration Pack of the Welcome Kit included
with your cabinet or upgrade kit. Fax the form to GLOBAL VR® at 408.597.3439.
Note: When you phone Tournament Support, you will need to provide the cabinet serial
number, found on a label on the back of the cabinet, for each cabinet you wish to register.
2. Phone GLOBAL VR® Tournament Support, at 408.597. 3429, to complete the registration
process and create your Operator Account. You will receive the following:
• A 4-digit registration key for each cabinet you are registering. You will use the
registration key at the cabinet to complete the registration process and activate your
Operator card. (The 4-digit registration key expires after one week.)
• An Operator ID and password. Use these in the future to logon to our website to get
your 4-digit registration key for cabinet registration. Your ID also gives you access to
the Global Impact Operator's Online Store.
3. Proceed to the section titled Register With Your 4-Digit Registration Key, that follows.

Register With Your 4-Digit Registration Key

1. Press the Operator button inside the coin door and select Registration Options from the Game
Operator Menu. The Registration screen will appear.
2. Press the ♪ button to enter the Registration screen. Select Cabinet Registration and press the ♪
button again to begin the registration process.

3. Read the Acknowledgement screen, select Agree, and then press the ♪ button to continue. You
must select Agree to continue with registration.
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4. The Dial-up Phone settings screen will appear next. Phone Option is set to Dial-up as default.
To use a broadband connection, press ♪ with Phone Option selected, and then press VIEW
and LOOK BACK to toggle between Broadband and Dial-up. Press ♪ to select. If using
Broadband, skip to step 6.

5. To use a dial-up phone line, keep Dial-up as the Phone Option, and use the buttons to set the
dial-up properties as described below:
a. Use VIEW and LOOK BACK to select State and press ♪. Use VIEW and LOOK
BACK to scroll through the list of states. Press ♪ to select your state from the list.
b. Use VIEW and LOOK BACK to select Primary City and press ♪. Use VIEW and
LOOK BACK to scroll through the list of cities. Press ♪ to select your city or the city
closest to the cabinet location.
Hint: Press the gas pedal while scrolling the list of cities to jump to the next letter.
c. Use VIEW and LOOK BACK to select Primary Number and press ♪. Use VIEW and
LOOK BACK to scroll through the list of phone numbers for your city. Press ♪ to select
a local phone number.
d. Select Yes for Skip Area Code unless the area code for the selected number is different
from the line the cabinet will be using. (If the cabinet needs to dial an area code, you will
also need to enter a “1” as a dialing prefix in the next step.)
e. If you need to dial a number (such as “9”) to call outside of your location, or if your
modem will be dialing an area code and needs to dial a “1” first, select Dialing Prefix
and press ♪. This will select the onscreen keypad.
Use VIEW, LOOK BACK, ♪, and NOS, to select each number from the onscreen
keypad, and press START to enter it. Select the comma (,) to insert a pause in the
dialing. To make a correction, select DELETE on the onscreen number pad and press
START. When you are finished, select ENTER on the number pad and press START.
f. Repeat Steps b—e for the Secondary City. (If your Primary City has more than one dial-
up number, select the same city and a different number.) The computer will use this dial-
up number as a backup if it cannot reach the primary number.

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g. When you finish, the Primary and Secondary numbers will be displayed onscreen, with
the dialing prefix and area code, if entered. Check the entries, and use the buttons to
return to any entry that you wish to change. When you are finished, Use VIEW and
LOOK BACK to select Continue, and press ♪.
6. The Time Zone screen will appear next. Use VIEW and LOOK BACK to select your time zone
and press ♪.
7. The Select Registration Method screen will appear next. Select Register with a 4-Digit Code
and press ♪.

8. On the Enter your 4-digit code screen, use VIEW, LOOK BACK, ♪, and NOS, and/or steering
wheel, to select each number from the onscreen keypad, and press START to enter it. If you
make a mistake, select Delete and press START.
9. When you are finished, select Enter and press START.
You will see "Connecting…" followed by "In progress…".
When the process finishes, you will see "Registration Successful." Your cabinet is now
registered.
Important: If you never see the Registration Successful screen, this can indicate a problem
with registration, possibly an interrupted modem connection. Select Force Call from the
Registration Options screen to make sure that your cabinet is able to sync with
GLOBAL VR®, and to finalize registration.
10. After registration, you will be prompted to insert your Operator card to activate it. When the
Card Activation Successful screen appears, your SmartCard will be active and can be used to
register other cabinets. You can skip this step if you do not wish to activate a card at this time.
You can activate an Operator Card at any time from the Registration Options screen.
Note: Inserting your active Operator card in a registered cabinet will automatically open the
Operator menu.
Your cabinet is now registered. It is a good idea to set the sync time on the Registration Options
screen so that your cabinets call in to GLOBAL VR® at different times. Also make sure the
cabinet will be powered on at the selected sync time.

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Register with an Active Operator Card

If you already have an account with GLOBAL VR®, you can use your Operator Card to register
immediately.
1. Press the Operator button inside the coin door and select Registration Options from the Game
Operator Menu. The Registration screen will appear.
2. Press the ♪ button to enter the Registration screen. Select Cabinet Registration and press the ♪
button again to begin the registration process.

3. Read the Acknowledgement screen, select Agree, and then press the ♪ button to continue. You
must select Agree to continue with registration.
4. The Dial-up Phone settings screen will appear next. Phone Option is set to Dial-up as default.
To use a broadband connection, press ♪ with Phone Option selected, and then press VIEW
and LOOK BACK to toggle between Broadband and Dial-up. Press ♪ to select. If using
Broadband, skip to step 6.

5. To use a dial-up phone line, keep Dial-up as the Phone Option, and use the buttons to set the
dial-up properties as described below:
a. Use VIEW and LOOK BACK to select State and press ♪. Use VIEW and LOOK
BACK to scroll through the list of states. Press ♪ to select your state from the list.

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b. Use VIEW and LOOK BACK to select Primary City and press ♪. Use VIEW and
LOOK BACK to scroll through the list of cities. Press ♪ to select your city or the city
closest to the cabinet location.
Hint: Press the gas pedal while scrolling the list of cities to jump to the next letter.
c. Use VIEW and LOOK BACK to select Primary Number and press ♪. Use VIEW and
LOOK BACK to scroll through the list of phone numbers for your city. Press ♪ to select
a local phone number.
d. Select Yes for Skip Area Code unless the area code for the selected number is different
from the line the cabinet will be using. (If the cabinet needs to dial an area code, you will
also need to enter a “1” as a dialing prefix in the next step.)
e. If you need to dial a number (such as “9”) to call outside of your location, or if your
modem will be dialing an area code and needs to dial a “1” first, select Dialing Prefix
and press ♪. This will select the onscreen keypad.
Use VIEW, LOOK BACK, ♪, and NOS, to select each number from the onscreen
keypad, and press START to enter it. Select the comma (,) to insert a pause in the
dialing. To make a correction, select DELETE on the onscreen number pad and press
START. When you are finished, select ENTER on the number pad and press START.
f. Repeat Steps b—e for the Secondary City. (If your Primary City has more than one dial-
up number, select the same city and a different number.) The computer will use this dial-
up number as a backup if it cannot reach the primary number.
g. When you finish, the Primary and Secondary numbers will be displayed onscreen, with
the dialing prefix and area code, if entered. Check the entries, and use the buttons to
return to any entry that you wish to change. When you are finished, Use VIEW and
LOOK BACK to select Continue, and press ♪.
6. The Time Zone screen will appear next. Use VIEW and LOOK BACK to select your time zone
and press ♪.
7. The Select Registration Method screen will appear next. Select Register with Operator Card
and press ♪.

8. When you are prompted, insert your Operator Card. The SmartCard reader will read the card
automatically. You will see "Connecting…" onscreen for a about a minute, followed by
"Disconnecting… 100% Complete" when the process has finished.

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Chapter 4 — Setting Up Tournament Play

If the call fails to connect, you will see a modem error message (see Connection
Troubleshooting on page 68 for information on modem error messages). Press any button to
start over from the initial screen. (You will not have to re-enter your settings, and you can
leave your Operator Card in the SmartCard reader.) If you have repeated connect failures,
select a different dial-up number.
9. The Select Cabinet Location screen will appear next. Your existing locations should appear in
the list. If you are setting up the cabinet at a new location, proceed to Manually Entering your
Location, on page 25. Otherwise continue with Step 10.

10. Use VIEW and LOOK BACK to scroll through the list, and press ♪ to select your location.
11. The next screen will prompt you to enter your cabinet serial number (find this number, starting
with "GVR" on a sticker on the back of the cabinet). Use the buttons and/or steering wheel to
navigate the onscreen keyboard to select each character. Press Start to enter each character.
Select Done and press Start when finished.
You will see "Connecting…" onscreen, followed by "In Progress…". When the process
finishes, you will see "Registration Successful." Press any button to return to the Operator
Menu.
Important: If you never see the Registration Successful screen, this can indicate a problem
with registration, possibly an interrupted modem connection. Select Force Call from the
Registration Options screen to make sure that your cabinet is able to sync with GLOBAL VR®.
Your cabinet is now registered. It is a good idea to set the sync time on the Registration Options
screen so that your cabinets call in to GLOBAL VR® at different times. Also make sure the
cabinet will be powered on at the selected sync time.
Once your cabinet is registered, the Operator menu will open automatically when you insert your
active Operator card.

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Manually Entering your Location

1. If your location is not in the list on the Select Cabinet Location screen, select New Location and
press ♪. The next screen will show a list of fields requesting information about your location.
When you enter this screen, the first field will be pre-selected.

2. Use the VIEW, LOOK BACK, ♪, and NOS buttons and/or steering wheel to navigate the
onscreen keyboard, and press START to enter each selected character. To make a correction,
select the Backspace key on the onscreen keyboard and press START. When you are finished,
select ENTER on the onscreen keyboard and press START.
3. For Location Type and State, use VIEW and LOOK BACK to scroll through a list of options
and press START to select.
4. When you have filled in all of the fields, select DONE from the onscreen keyboard and press
Start. (If you press Done before filling out all required fields, the next field that needs
information will become selected.)
You will see "Connecting…" onscreen, followed by "In Progress…". When the process
finishes, you will see "Registration Successful." Press any key to return to the Operator
Menu.
Important: If you never see the Registration Successful screen, this can indicate a problem
with registration, possibly an interrupted modem connection. Select Force Call from the
Registration Options screen to make sure that your cabinet is able to sync with GLOBAL VR®.
Your cabinet is now registered. It is a good idea to set the sync time on the Registration Options
screen so that your cabinets call in to GLOBAL VR® at different times. Also make sure the
cabinet will be powered on at the selected sync time.

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Chapter 5 — Operator Menu and Game Setup

Chapter 5 — Operator Menu and Game Setup

This chapter describes how to use the Game Operator menu to set up the game or diagnose
problems. All game audits, settings, registration, and control diagnostics are accessed from the
Game Operator Menu.
Version 1.1 of the software added an Accounting menu with several useful new accounting
features. Also, certain Game Operator menu functions were moved to different screens than in
earlier software. The Operator Menu screens are described in detail on the following pages.
Refer to Game Operator Menu Flowchart, on the following page, for a list of the Game Operator
menu screens and available settings.
Press the red operator button behind the coin mech door to enter the Game Operator menu.

Navigating Through the Game Operator Menu Screens

Use the buttons on the driving control panel to navigate, select, and change options, as described
in the table below. Onscreen instructions will provide additional information on using each
menu.
Button Function Comments
Up Scroll through lists or settings.

Down

Select Confirm a setting.

Back or Exit Navigate back to the menu list or exit the

menu.

The following is an example of how to change a menu option:

Figure 13. Setting Cabinet Volume

1. Use the and buttons to navigate and highlight a menu option.

2. Press the button to select the highlighted option. The game option will turn to red when
it is selected.

3. Use the and buttons to rotate through the available settings for the selected
option, as shown by the arrows in steps 2 and 3 of the picture above.

4. When you reach the setting you want, press the button again. The game option will now
turn back to yellow, and will display the new setting, as shown in step 4 of the picture above.

5. Press the button to go back to the main menu.

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 Chapter 5 — Operator Menu and Game Setup

The flowchart below shows the function of each menu in the Game Operator Menu.
Main Menu

Displays International Setting, Software Version, Cabinet Type,

and GLOBAL VR® contact info. Lets you set Volume and Link ID #.
Machine
Lets you set Play Type, Credit Display, Free Play on or off, MPH
or km/h, Players Card Sales enabled or disabled, and Skill Level.
Options
Lets you Restore Default Settings, Reset Game Stats, and Reset
Amusement Play Track Records and Shadows.
Resets

Lets you set the number of coins Product Pricing

Accounting per unit of money, view or clear Location Splits
credits, open other menus to set Current Collection Stats
pricing and location splits, and Current Location Income
view or reset collection statistics.
Game Stats Previous Collection Stats

Displays statistics about settings selected by players.

Controls
Lets you test and calibrate the driving controls.

Monitor Lets you test and calibrate the monitor.

Lets you test cabinet audio.

Sound Test
Lets you test SmartCard reader, Players' Card dispenser, and
modem, and set monitor gamma.
Test Watchdog (new in version 1.1) uses the Watchdog function to
System Test
reboot the shell. This test is primarily used by GLOBAL VR®
software QA testers.
Link Status
Displays status of each cabinet in a linked set.

Lets you register the cabinet for Tournaments and online features,
Registration Options
and force a call to sync with the GLOBAL VR® servers.

Figure 14. Game Operator Menu Flowchart

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Chapter 5 — Operator Menu and Game Setup

Machine Information Menu

Figure 15. Machine Information Screen

The Machine Information menu is the default screen displayed when you press the Operator
Button. It displays important information about the cabinet.
Menu Item Description Default Value
(as applicable)
International Displays international location (e.g. USA or UK) as read (Set by Dongle)
Setting from the game dongle.
Game Version Displays the game software version installed.
OS Version Displays the operating system software version installed.
Cabinet Type Displays cabinet type (Sit-Down or Up-Right). (Set by Dongle)
Cabinet Volume Sets the game audio volume form 0—100% in increments 55%
Setting of 5.
Attract Volume Sets the Attract mode audio volume as a percentage of 95%
cabinet volume.
Attract Sound Sets Attract mode sound to Always, Sometimes, or Never. Always
Mode The Sometimes setting will play sound in attract mode one
third of the time.
Cabinet Link ID# Sets the ID number used for linking cabinets. Each linked 1
cabinet must have a unique Cabinet Link ID number (1, 2,
3, or 4).
Contact Info Displays GLOBAL VR® contact information.

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Game and Coin Options Menu

Figure 16. Game and Coin Options Screen

The Game and Coin Options menu is used to set up the type of money or credits used at your
location, game pricing, and game-play difficulty.
Menu Item Description Default Value
(as applicable)
Play Type Sets Play Type to Player's Choice or Race Only. Player's Choice
(Race Only disables Tournament and Career modes.)
Credit Display Sets whether Money or Credits are used to play the cabinet. Money
(This setting affects the display of other items.)
Free Play Sets free play ON or OFF. OFF
Display Speed in Sets the speedometer to MPH or km/h. MPH
Players' Card Sales Sets Players' Card sales to Enabled or Disabled. This gives Enabled
Operators the option of allowing card sales only from
cabinets with dispensers.
Skill Level Lets you set the Skill Level, by track, from A (easiest) C (Medium)
(Checkpoint Difficulty) through E (hardest). Easier settings mean players have more
time to reach each checkpoint; harder settings mean less
time. # Laps/Drags
# Laps/Drags lets you set how many laps or drags players varies by track
get for each racetrack. Options are 1–5.

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Chapter 5 — Operator Menu and Game Setup

Reset Stats/Settings Screen

Figure 17. Reset Stats/Settings Menu

Menu Item Description

Restore Default Settings Sets the cabinet to the factory default settings. Settings that are
reset include Credit Display, Coins per $, Cost Per Play, Game
Volume, Attract Volume, and Skill Level.
Reset Collection Stats Resets the Coin Statistics for the cabinet.
Reset Game Stats Resets the Game Statistics for the cabinet.
Reset Amusement Track Resets the amusement (Race mode) track records and shadows.
Records & Shadows Tournament records are not affected. You can select Reset All
Tracks, or reset tracks individually.

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Accounting Screens

Figure 18. Accounting Info Screens

Menu Item Description

Coins Per $ Sets how many coin drops it takes to reach a unit of money, typically 4 in the
(Symbol varies internationally) US (4 quarters per $) or 1 in the UK and Europe.
Available Credits Displays the number of credits inserted.
Reset Credits Highlight and select this button to reset the Available Credits to 0.
Product Pricing Brings up the Product Pricing screen where you can set the price for each
mode of play and Players' Cards (either dispensed or fulfilled by GLOBAL VR®
via mail). Also displays applicable fees paid to GLOBAL VR®.
Location Splits Brings up the Location Splits screen that displays the location's share of income
for each mode of play, Players' Card sales, and unspent money, plus the
location's share of fees paid to GLOBAL VR®.
Note that in the example above, all items are set to 50% (50/50 split) except
Local Operator Tournament, which is set to pay the location 25%.
Current Collection Stats Brings up the Current Collection Stats screen, which displays income,
expenses, fees, and net earnings for each mode of play. It also displays the
start date for the current stats.
Current Location Income Brings up the Current Location Income screen, which displays all of the
information in Current Collection Stats, plus the Location Split calculations.
Note that in the example above, the location gets 50% of income and pays 50%
of fees in all categories except Local Tourney. For this item, the Operator has
set the Location Share at 25% on the Location Split screen.
Previous Collection Brings up the Previous Collection Stats screen, which was saved last time Do
Stats Collection Now was selected. It also displays the start and end dates for the
displayed stats. Operators can view past Collection Stats for their online
cabinets running software version 1.1 or later by logging in to
www.globalvr.com.
Do Collection Now Deletes the Previous Collection Stats and replaces them with the current
collection stats. Resets all Current Collection Stats to 0.00.

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Current Location Income Screen

Figure 19. Current Location Income Screen

The Current Location Income screen, accessed via the Accounting menu, is a useful tool for
operators who split the cabinet income with a location. The Operator sets the location's share of
each income and expense item in the Location Splits screen, and the software calculates the
location's split based on these settings. The example above shows 50/50 splits for everything
except Local Tourney, which is set to give the location 25%.

Game Statistics Screens

Figure 20. Game Stats Menu Screens

The Game Statistics menu lets you cycle through three screens with statistics about the options
players have selected in Race mode, and their average times for each track. The screens are: Car
and Track, Average Times, and Game Features Usage. Press View or Look Back to move
through the pages. You can reset the Game Statistics through the Resets menu.

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Play Control Test Screen

Figure 21. Play Control Test Screen

The Play Control Test screen displays pictures of each driving control, and allows you to test each
control, as described below. To exit from this menu, press the Start and View buttons together. If a
component is not detected, a ! symbol will be displayed over it, as shown above.
• Buttons: When you press a control panel button, it will light up on the screen.
• SmartCard Reader: Indicates whether a SmartCard reader is installed and working.
• SmartCard Dispenser: Indicates whether a dispenser is installed and working.
• Steering Wheel: When you turn the steering wheel to the left or right, the numbers above
the graphic should change to indicate the steering wheel position. Full left position should be
about "–127" and full right position should be about "127". As you turn the wheel, the
number change should be smooth and linear. A sudden jump in the numbers, or a different
range of numbers, can indicate a bad pot.
• Gas & Brake Pedal: When you step on the pedals you will see the same action on-screen.
The numbers displayed near the pedals show the value when the pedal is full up, full down,
and the current value. The difference between the full up and full down values should be
about 80 (±5). As you press and release the pedals, the number change should be smooth and
linear. A sudden jump in the numbers can indicate a bad pot.
• Calibration: To calibrate the steering wheel and pedals, press the Start and NOS buttons
together. The steering wheel will turn by itself during calibration; do not touch it during this
process. When prompted, step on the gas and brake pedals to calibrate them.
• Shifter: When you shift through the gears, the current gear number appears on the screen.
The screen also displays which shifter micro switches are actuated for each gear. For
example, "2 LT DN" means the left and down micro switches are actuated in gear 2. "3
UP" means that only the up micro switch is actuated in gear 3. For more information, refer to
Six-Speed Shifter Micro Switch Service on page 45.
• E-Brake: If you press the E-Brake button, it will light up on the screen.
• Credits: When you insert money into the coin mech or bill validator, the word “CREDITS”
will flash, and “OK” will highlight on the screen.
• Nytric Card Version: Indicates version of Nytric USBI/O card installed in the computer.
• Start Button, Leader Light and Brake Light: When you enter the Controls Menu, the Start
button, Leader Light and Brake Lights on the cabinet will blink for several seconds. If any of
these lights fails to blink, check the bulb and wiring for the light.
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Chapter 5 — Operator Menu and Game Setup

Monitor Calibration Screen

Figure 22. Monitor Calibration Test Screen

Press the ♪ button to start the monitor calibration test, and the View or Look Back button to
scroll through the screens. To exit the Monitor Calibration Test, press the NOS button or the
Operator button.
The monitor calibration test cycles through a series of monitor calibration screens. Various
screens are designed to help you align the horizontal or vertical sync, or adjust the white balance
and color hues.
Use the monitor remote control board buttons to adjust the monitor. The board is located next to
the Operator button. Use the buttons on the monitor control panel to access a series of menus
allowing you to adjust the display size, color, and quality.

Figure 23. Monitor Remote Control Board

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 Chapter 5 — Operator Menu and Game Setup

Sound Test

Figure 24. Sound Test Screen

The Sound Test menu tests the speakers. Once you press the ♪ button to enter the sound test,
each speaker will call out its name, one at a time. You should hear the words “Front Left
Channel” from the left front speaker, followed by “Center Channel” from the center, and so on.
The subwoofer will emit a thumping sound. The Sound Test will continue to automatically
rotate through each speaker until you press the NOS button to exit the test. While the sound test
is running, the picture on the screen shows the location of each speaker as it is tested.
Press the View or Look Back button to stop the sound rotation and test one speaker at a time.
Press View to rotate to the next speaker, or Look Back to rotate to the previous speaker. Press
the NOS button to exit the test.
If any sound comes from the wrong speaker, or any speakers are not working, check the
connections to the speakers, audio amp, and PC (see Audio Amp and Speakers Service on
page 51).
Refer to Audio Troubleshooting on page 64 for more information on fixing audio problems.

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Chapter 5 — Operator Menu and Game Setup

System Test

Figure 25. System Test Screen

• Set Video Gamma: Adjusts the overall brightness of the video. Default is 1.00.
• Test Card Reader: Insert an Operator or Players' SmartCard, and then select this option.
If the SmartCard reader is working properly, the screen will indicate the type of card
inserted and the card number. For Players' Cards, the name of the owner will also be
shown. This can be useful for finding the owners of lost cards.
• Test Card Dispenser: If a card dispenser is installed, select this option to dispense a
card and confirm the dispenser is working.
• Test Modem: Forces a call to verify modem function. The screen will indicate whether
the modem connected successfully. (For online cabinets only.)
• Test Watchdog: Uses the Watchdog function to reboot the shell. This test is primarily
used by GLOBAL VR® software QA testers.

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Link Status

Figure 26. Cabinet Link Status Screen

This screen shows the link status of each cabinet in a linked set. The cabinet you are using to
view the Link Status screen will be shown as BUSY, while the other cabinets will be shown as
either AVAILABLE or BUSY if they are linked properly, or UNCONNECTED if they are not
linked.
For example, in the picture above:
• Cabinet 1 is not linked properly, or Link ID 1 is not being used.
• Cabinet 2 is linked properly, and is busy because the Operator is viewing the menu.
• Cabinet 3 is linked properly, and is busy because a player is driving a race.
• Cabinet 4 is linked properly, and is available for play.

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Chapter 5 — Operator Menu and Game Setup

Registration Options
The Registration Options screen allows you to register, unregister, or change the settings the
cabinet uses for syncing with GLOBAL VR. This screen also provides valuable information
about a registered cabinet. Refer to Chapter 4, starting on page 17, for registration instructions.

Figure 27. Registration Options Screen

Buttons
• Cabinet Registration or Unregister Cabinet: This button will change depending on
whether your cabinet is registered. If you restore the software using the System
Recovery disk, this button will change to Cabinet Restore. Selecting the Cabinet
Restore button will cause the cabinet to call in to GLOBAL VR® and use information
stored in your game dongle to retrieve your registration settings.
• Force Call: This button causes the cabinet to call in to GLOBAL VR®. Use this if the
cabinet fails to sync at the normal time, or to test your connection.
• Edit Dial-In Numbers: Use this button to change the phone number the cabinet uses to
connect to the Internet, or to switch between dial-up and broadband. If you have repeated
connection problems, try a different local number.
• Activate Operator Card: Use this button to activate an inactive Operator Card.
• Call Sync Log: Select this to view the list of calls the cabinet has made to
GLOBAL VR®, and confirm call success or get information about modem errors.
• Sync Time: Select this button to change the time the cabinet syncs with GLOBAL VR®.
Select a time when the cabinet is powered ON, but not used heavily, and stagger the time
so that all of your cabinets do not try to dial in at the same time.
• Time Zone: Displays the selected time zone and allows you to change it.
Informational Text
• The upper right side of the screen shows the Cabinet Registration Status, Cabinet ID
Number used for your account, and Cabinet Serial Number.
• The lower part of the window shows information about the last call made by the cabinet
to GLOBAL VR®. If there was a problem syncing, the Modem Error Code may help you
solve the problem. Refer to Connection Troubleshooting on page 68 for more
information.
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 Chapter 6 — System Recovery and Game Install CDs

Chapter 6 — System Recovery and Game Install CDs

Follow the instructions below if you need to re-install the Need for Speed™ Underground software
on your cabinet. Total installation time is about 30 minutes.
Using the System Recovery CD
Important: When you use the System Recovery Disk, you will erase all game settings and
history for the coin and game audits that are stored in the game software. It is advisable to
contact Technical Support before using the System Recovery Disk to resolve a problem.
1. If the cabinet is linked, disconnect the Ethernet cable from the back of the cabinet.
2. If the cabinet is registered, select Force Call to upload Tournament scores and accounting data.
3. Insert the System Recovery Disk in the CD-ROM drive and power the cabinet OFF and then
ON. When the computer reboots, the CD should run automatically (wait about 30 seconds).
You will see the hard-drive image process screen.
4. When prompted, remove the CD and reboot the computer. Do not insert the Game CD yet!
Wait for about 2 minutes while the software finishes the installation. When you see a desktop
screen with the GLOBAL VR® logo, the Operating System installation is complete. Proceed to
run the Game Install CDs.
Using the Game Install CDs
Important: All linked cabinets must run the same game software version.
1. With the cabinet powered ON and the computer booted, insert the CD labeled Game Install
Disk 1 of 2. The CD will automatically run (wait about 30 seconds). You will see a series of
screens as the software copies components and files to the hard drive. The process will take
about 10 minutes.
2. When the first CD is complete, the computer will eject the CD and prompt you to insert Disk 2.
Insert Game Install Disk 2 of 2. The computer will automatically copy the remaining files from
Disk 2 and reboot the computer when finished. You may see a blank screen for about a minute.
3. Once the game has restarted, remove the CD. Keep the System Recovery and Game Install CDs
in a safe place in case you need them in the future.
4. When the game starts it will need to calibrate the gas, brake, and steering pots. The steering will
self-calibrate (do not touch the wheel while it is calibrating). When prompted, press and hold the
gas and brake for five seconds to set the calibration limits. Once the calibration is complete, the
attract movie will begin. Start and play one game to finalize hardware calibration.
5. Once the software install is complete, press the Operator button and set the sound volume levels,
cabinet Link ID Numbers, and other Operator settings. Reconnect the Ethernet cable if used.
6. For registered cabinets, select System Recovery from the Registration Options screen of the
Operator Menu. Follow the onscreen instructions. The cabinet will call in to GLOBAL VR®
and retrieve the registration information using the ID stored in the game dongle.
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Chapter 7 — Service and Repair

Chapter 7 — Service and Repair

CAUTION: GLOBAL VR® assumes no liability for any damage or injuries

incurred while servicing the cabinet. Only qualified service personnel should
perform service and installation of cabinet hardware.
Always turn the cabinet OFF and disconnect the AC power cord before
performing any repair work.
To prevent electrostatic discharge (ESD) damage, handle PCBs by the edges only
and use a grounding wrist strap or similar precaution.
Please read the service instructions before working on the cabinet.

Opening the Control Panel

To gain access to the steering motor and driving control buttons, remove the four (4) T-25H
Security Torx bolts from the Driving Control Panel as shown by the arrows in the picture below.
The Driving Control Panel assembly is mounted to a hinge and will fold down.
Note: Deluxe cabinets (39" monitor) have five (5) bolts securing the control panel.

Figure 28. Opening the Control Panel

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 Chapter 7 — Service and Repair

Force-Feedback Steering System Service

The major components of the steering system are listed below. Figure 29 shows the harnessing
of the force-feedback steering system.
• Steering Wheel
• Force-Feedback PCB (single board, part # COEM-GCE-H2P5A)*
• +24 VDC Power Supply
• Steering Motor
• 5 KΩ Steering Pot (Potentiometer)
*Cabinets manufactured through approximately the end of 2005 use a dual-board force-feedback
system consisting of a Force-Feedback PCB (blue board, part # COEM-6040-245), Force-
Feedback Motor Controller PCB (green board, part # COEM-6052), and a ribbon cable
connecting the two boards. The single and dual-board systems are completely interchangeable
for use as replacement parts.
The Force-Feedback PCB manages communications between the 5 KΩ steering pot and the
computer (via a USB connection). The steering pot sends the computer the steering wheel
position as the player drives, and the computer sends back instructions for controlling the
steering motor by regulating the power. The force-feedback steering motor is powered by the
+24 VDC power supply via the Force-Feedback PCB.
Caution: Do not connect the power supply directly to the steering motor. Doing this will
damage the motor and the power supply.
A faulty cable or steering-system component can cause steering problems. Refer to Control
Troubleshooting on page 64 for help with diagnosing steering problems.

Figure 29. Force-Feedback Steering System Harnessing Diagram

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Chapter 7 — Service and Repair

5 KΩ Steering Pot (Potentiometer) Replacement

To test a pot, use the Play Control Test in the Operator Menu (see page 33). While turning the
wheel, the change in the numbers displayed onscreen should be smooth and linear, with no
jumps.
You can also power off the game and test resistance at the pot. While turning the wheel, you
should see a steady linear increase or decrease in resistance, with no jumps.
To replace a pot, refer to Figure 30 and perform the following steps:
1. Using a 7/64 Allan wrench, loosen the set screw from the steering column and remove the
bracket with the 5 KΩ steering pot attached.
2. Using a 1/2-inch wrench, remove the nut and lock washer from the bracket and remove the pot.
3. Reverse these steps to install the new pot. Install the pot with the plastic pin through the small
hole in the bracket, as shown in Figure 30 below.
4. Calibrate the steering from the Play Control Test in the Operator Menu after replacing the pot.

Figure 30. Replacing the 5 KΩ Steering Pot

Force-Feedback Belt or Steering Motor Replacement

Refer to Figure 30 above, and Figure 31, and perform the following steps to remove the force-
feedback belt for repair. Always replace the belt if it looks cracked or worn.
1. Using a 7/64 Allan wrench, loosen the set screw from the steering column and remove the
bracket with the pot attached (see Figure 30).
2. Loosen the four (4) 3/8" motor mount Kep nuts that secure the steering motor to the frame (see
Figure 31).
3. Using a 10mm socket wrench, loosen the belt tension adjustment bolt several turns until you can
slip the belt off of the motor and steering gears (see Figure 31).
4. To replace the motor, remove the four (4) 3/8" Kep nuts that you loosened in step 2, and remove
the motor.
5. Reverse these steps to re-install the motor and belt. When installing the belt, tighten the tension
adjustment bolt until the belt is fully stretched, and then loosen the bolt by ½ turn.
6. Calibrate the steering from the Operator Menu after servicing the belt or motor.

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 Chapter 7 — Service and Repair

Figure 31. Servicing the Steering Motor

Force-Feedback PCB Replacement

Caution: To prevent electrostatic discharge (ESD) damage, handle PCBs by the edges only
and use a grounding wrist strap or similar precaution.
If the steering pulls to one side, this could indicate a bad force-feedback PCB. Use the following
steps to replace the PCB.
Important: Part # COEM-GCE-H2P5A is completely interchangeable with the dual PCB
system consisting of COEM-6052, COEM-6040-245, and the ribbon cable that connects these
two PCBs.
1. Disconnect the cabinet from AC power.
2. Disconnect all cables from the PCB.
3. Remove the four screws that secure the PCB to the cabinet.
4. Reverse these steps to install the new PCB.
5. Calibrate the steering from the Operator Menu after replacing the PCB.

Driving Control Panel Button Service

The buttons on the cabinets are illuminated with 5-volt C555 bulbs. Refer to Figure 32 and
perform the following steps to replace the button bulbs and micro switches:
1. Disconnect the cabinet from AC power.
2. Open the driving control panel assembly as described on page 40.
3. To remove a micro switch, gently rock it to the side and remove it from the housing. Remove
the wires and install them on the same connectors on the new micro switch.
4. To replace a bulb, gently rock the white plastic bulb housing from side to side to pop it out of the
button housing.
5. To remove a bulb, pull it straight out of the bulb housing.
Caution: Do not connect the 5-volt lamp power wire to the micro switch. This can damage
the USB I/O card in the computer.
6. When connecting the wiring to the micro switch and bulb, refer to the labels on the wires to
make sure the connections are correct.

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Chapter 7 — Service and Repair

Figure 32. Replacing Button Lamps

Pedal Assembly Service

Perform the following steps to remove the pedal assembly. It is removed and installed as one
unit.
1. From inside the cabinet, disconnect the pedal cable assembly from the wire harness, as shown by
the arrow in the picture below.
2. Remove the four (4) 1/4-20H Security Torx bolts, as shown by the arrows in the picture below.
3. Pull the pedal assembly towards the seat to remove.

Figure 33. Pedal Assembly Details

5 KΩ Gas and Brake Pot (Potentiometer) Replacement

To test a pot, use the Play Control Test in the Operator Menu (see page 33). When you press and
release the pedals, you should see a steady increase or decrease in the numbers displayed
onscreen, with no jumps.
You can also power off the game and test resistance at the pot. When you press and release the
pedals, you should see a steady linear increase or decrease in resistance, with no jumps.
To replace a pot, refer to Figure 33 above and perform the following steps:
1. Using a 7/64 Allen wrench, loosen the set screw from the gear wheel and remove the gear wheel,
as shown in the picture above.

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 Chapter 7 — Service and Repair

2. Using a 1/2" wrench, remove the nut and lock washer that secure the pot to the frame.
3. Install the new pot with the same orientation. Make sure that the plastic keys on the pot match
with the metal.
4. Re-install the lock washer and nut, being careful not to over-tighten.
5. Re-install the gear wheel and tighten the set screw.
6. Calibrate all analog inputs from the Play Control Test in the Operator Menu after replacing the
pot.

Six-Speed Shifter and E-Brake Service

The sections that follow describe repair and replacement of the six-speed shifter.

Six-Speed Shifter Replacement

Perform the following steps to remove the shifter from the seat for replacement or repair.
1. Remove the four (4) T-10H Security Torx screws from the top of the shifter assembly and
carefully pull the shifter up out of the housing.
2. Disconnect the Molex connector from the shifter.
3. Reverse these steps to re-install the shifter.

Six-Speed Shifter Micro Switch Service

The shifter uses four miniature micro switches to relay the shifter position to the computer.
Figure 34 shows micro switch placement, and which micro switches are actuated for each gear.
By using the chart, you can determine which switch may be faulty. For example, if gears 1 and 2
stop working, the problem is probably with the Left micro switch.
The Controls screen in the Operator Menu also displays which micro switches are actuated as
you shift through the pattern.

Figure 34. Shifter Pattern and Micro Switch Actuation

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Chapter 7 — Service and Repair

Perform the following steps to replace a micro switch:

1. Remove the shifter assembly from the housing as described on page 45.
2. Disconnect the two wires from the micro switch.
3. Remove the two screws that secure the micro switch to the shifter and remove the switch.
4. Reverse these steps to install the new micro switch.

Shifter Bottom Plate Replacement

If the shifter does not go into certain gears, or slips out of gear, the bottom plate may be worn.
Perform the following steps to replace the bottom plate:
1. Remove the shifter assembly from the housing as described on page 45.
2. Remove the four screws that secure the bottom plate and remove the plate.
3. Reverse these steps to install the new bottom plate.

E-Brake Button Service

1. Remove the shifter assembly from the housing as described on page 45.
2. To replace the button or change the bulb, refer to Driving Control Panel Button Service on page
43. The E-Brake button is assembled the same as the control panel buttons.

Driving Seat Slide Assembly Replacement

To replace the slide assembly, refer to Figure 35 and perform the following steps:
1. Remove the four (4) T-15 Torx screws that secure the plastic shifter cover to the pedestal.
2. Remove the five (5) T-27 Torx bolts that secure the shifter housing to the pedestal, and remove
the shifter assembly.
3. Remove the six (6) Torx bolts and three (3) wood screws that secure the pedestal cover plate to
the wooden pedestal.
4. Carefully lift the seat assembly and place it on its side. Be careful not to pull the speaker wires
that run from the pedestal into the seat. You may need to reach inside the pedestal and snip wire
ties to create slack in the wires.
5. Remove the four (4) nuts and flat washers from the bottom of the pedestal cover plate and
remove the cover plate and the four (4) plastic spacers. Note the placement of each component.
6. Remove the four (4) nuts and flat washers that secure the slide assembly to the seat base plate.
Move the lower slides to each side to access all four nuts.
Note: Be careful to install the four (4) plastic spacers above and below the slide assembly.
A missing spacer will cause the seat to wobble and may cause damage. If necessary, flat
washers stacked to equal the thickness of the spacer can be used to replace a lost spacer.
7. Reverse these steps to re-assemble the seat. Use the following specs when tightening the nuts to
prevent the seat from gradually becoming loose due to motion during gameplay:
• Seat Base Plate to Slide Assembly: Either replace the ¼-20 flange nuts with
¼ Nylock nuts, or apply Loctite 242® Threadlocker Blue (or a comparable product)
to the threads. Tighten the nuts to 4–6 ft lbs (48–72 in lbs).
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 Chapter 7 — Service and Repair

• Pedestal Cover Plate to Slide Assembly: Either replace the 5/16-18 flange nuts with
5/16 Nylock nuts, or apply Loctite 242 Threadlocker Blue (or a comparable product)
to the threads. Tighten the nuts to 9–12 ft lbs (108–144 in lbs).
Important: Loctite can damage plastics. Be careful not to get the Loctite on the plastic seat,
and do not use Loctite with Nylock nuts.

Seat

Seat Base Plate

Plastic Spacer
(1 of 4 Above Slide)
Slide Assembly

Plastic Spacer
(1 of 4 Below Slide)

Threaded Stud on
Lower Slide Assembly
(1 of 4)

Pedestal Cover Plate

Figure 35. Seat Slide Assembly Replacement

®
Wells-Gardner Monitor Replacement
Perform the steps that follow to remove the monitor from the cabinet for service or replacement.
Be sure to follow all safety precautions while working with a monitor.
Tip: When removing the monitor from the cabinet, it is always best to have two people to
support the weight of the monitor.

Figure 36. Cable Connections to the Monitor Chassis

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Chapter 7 — Service and Repair

1. Turn the cabinet OFF and disconnect the AC power cord.

2. Refer to Figure 36 and disconnect the following cables:
• VGA Video cable from the back of the Monitor.
• Monitor remote control board cable from the board mounted near the Operator
button. Coil this cable and tie it to the monitor to prevent it catching while the
monitor is being removed.
• Power cable that connects to the monitor chassis PCB, located on your left as you
face the monitor rear.
• Green ground wire from the monitor frame near the power connection.
3. Inspect the disconnected cables and monitor frame to make sure that there are no wire ties
holding the monitor to the cabinet.
4. Open the driving control panel (see Opening the Control Panel on page 40).
5. Remove the three screws from the marquee support brace and fold the marquee down on its
hinge.
6. Remove the two (2) #10 x .75 wood screws that secure the monitor bezel to the top of the cabinet
and remove the monitor bezel.
7. Remove the four (4) 1/4-20 monitor mounting nuts, as shown in Figure 37.

Figure 37. Monitor Mounting Nut Locations

DANGER: Components in the monitor chassis can be charged with a

VERY HIGH VOLTAGE even when powered OFF.
The monitor is very heavy. Two-person lifting is advised.
8. Carefully remove the monitor through the front of the cabinet and set it in a safe place. Most of
the weight of the monitor is in the CRT at the front of the monitor.
9. Reverse these steps to re-install the monitor. Always clean the front of the CRT and the clear
display shield before re-installing.
10. After replacing a monitor, run the Monitor Calibration Test from the Operator Menu Diagnostics
to verify proper operation (see Monitor Calibration on page 34).
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®
Wells-Gardner Monitor Chassis PCB Removal
You can uninstall the monitor chassis PCB if you should have problems with just the PCB.
Caution: Only a certified technician should attempt to remove or service the Monitor PCB.
GLOBAL VR® assumes no responsibility for damage while removing the PCB.
Caution: To prevent electrostatic discharge (ESD) damage, handle PCBs by the edges only
and use a grounding wrist strap or similar precaution.
1. Turn the cabinet OFF and disconnect the AC power cord.
2. Remove the four nuts that hold the monitor chassis to the monitor frame.
3. Remove the two 4/40 Jack nuts that hold the video signal PCB to the monitor frame. See the
figure below.

Figure 38. Removing the Monitor PCB Mounting Hardware

4. Disconnect the Chassis Neck PCB from Chassis Tube Neck of the CRT by pulling back on the
Chassis Neck PCB. You will need to slide the Chassis Neck PCB to the side to clear the Chassis
Tube Neck.

DANGER: The Second Anode Lead (H.V. CRT Feed) can be charged
with a VERY HIGH VOLTAGE even when powered OFF.

5. Disconnect the second anode lead that connects to the CRT just above the Chassis Tube. Be
very careful as the second anode lead can be charged with a VERY HIGH VOLTAGE even
when powered OFF. Pinch the gray rubber flange and slightly push in to un-hook the metal
prongs that hold the second anode lead to the CRT, shown by the arrows in Figure 39.

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Chapter 7 — Service and Repair

Figure 39. Disconnecting the Chassis Neck PCB and Second Anode Lead

6. Refer to Figure 40 to disconnect the next three cables:

a. Disconnect the CRT 2-wire ground cable that connects to the Chassis Monitor PCB
(Item 1 below).
b. Disconnect the CRT 2-wire ground cable that connects to the Chassis Neck PCB
(Item 2 below).
c. Disconnect the Color and Sync 4-wire cable that connects from the Chassis Tube
Neck to the Monitor chassis PCB (Item 3 below). Note the color alignment of this
connector for installing the new monitor chassis PCB.

Figure 40. Monitor PCB Cables

7. You can now slide the monitor chassis PCB and other PCBs out the side of the monitor chassis
as one unit.

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Audio Amp and Speakers Service

The u5.1 audio amp supports 6-channel 5.1 Surround Sound. The audio amp is powered by the
+5/+12 volt DC power supply through a standard PC power connector.
The volume level for each channel on the audio amp can be manually adjusted using a small
screwdriver to turn the pots, shown in Figure 41. For best results, turn each pot
counterclockwise to turn the volume levels all the way down. Next, turn each pot 1/5 of a turn
clockwise to bring the volume levels up. Fine-tune the sound levels for your location from this
point.
Use the Sound Test screen in the Operator Menu to test each speaker on the cabinet.

Figure 41. Audio Amp Connections, Volume Adjustment, and Speaker Location

Three 3.5 mm stereo audio cables connect the computer audio ports to the audio amp. Each
audio port on the computer is color coded to help identify the channel.
• The green audio port is front speakers, left and right.
• The blue (middle) audio port is rear speakers, left and right.
• The red audio port is center channel and bass speaker (subwoofer).
Each speaker is connected to the corresponding speaker output on the audio amp. The figure
above shows the location of each speaker.

Audio Amp PCB Replacement

Caution: To prevent electrostatic discharge (ESD) damage, handle PCBs by the edges only
and use a grounding wrist strap or similar precaution.
1. Disconnect the power harness, speaker wires, and 3.5mm audio cables from the audio amp PCB.
2. Use a small Phillips screwdriver to remove the four (4) screws holding the PCB to the cabinet.
Always keep the audio amp PCB inside an ESD anti-static bag when not installed in the cabinet
to prevent electrical damage.
3. Reverse these steps to re-install the audio amp PCB.

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Chapter 7 — Service and Repair

Front (Marquee) Speaker Replacement

The front speakers are located on either side of the marquee.
1. Remove the three (3) 1/4-20H Torx security screws that secure the speaker grill to the cabinet.
2. Remove the four (4) screws that secure the speaker to the cabinet.
3. Remove the wires from the speaker and install them to the same connectors on the replacement
speaker.
4. Reverse these steps to re-install the speaker.

Center Speaker Replacement

The center speaker is located behind the control panel.
1. Open the control panel as described on page 40.
2. Remove the four (4) 1/4-20H Torx security screws that secure the speaker to the cabinet.
3. Remove the wires from the speaker and install them to the same connectors on the replacement
speaker.
4. Reverse these steps to re-install the speaker.

Rear (Seat) Speaker or Subwoofer Replacement

The rear speakers are located behind the two small grills at the top rear of the seat. The
subwoofer is located behind the large grill at the center rear of the seat.
1. Remove the four (4) 1/4-20H Torx security screws that secure the speaker grill to the back of the
seat.
2. Remove the four (4) screws that secure the speaker or subwoofer to the seat.
3. Remove the wires from the speaker or subwoofer and install them to the same connectors on the
replacement speaker or subwoofer.
4. Reverse these steps to re-install the speaker or subwoofer.

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Computer Replacement
Caution: The computer is serviced as one unit. YOU WILL VOID YOUR WARRANTY if
you open the computer without direct authorization from the GLOBAL VR® Technical
Support staff.
Perform the following steps to remove the computer from the cabinet:
1. Disconnect the cabinet from AC power.
2. Disconnect all of the cables from the computer.
3. Remove the Game Dongle and keep it with your cabinet. Do not ship the game dongle with the
computer. It contains information that needs to stay with the cabinet.
4. Refer to Figure 42 on page 53. The computer is mounted from under the shelf by three (3) 10-32
x 1 1/2" bolts that screw into the computer feet. Remove the bolts from under the shelf.
5. Remove the two wood screws from the back of the wooden brace on top of the computer.

Figure 42. Computer Mounting

6. Reverse these steps to replace the computer. Make sure that the computer air vents are not
blocked. There is an air vent under the bottom front panel of the computer that is easily blocked
by padding or debris. Be sure to reconnect your Game Dongle.
7. After replacing a computer, be sure to calibrate the pedals and steering (see page 33). Set up
your cabinet from the Operator Menu (see Chapter 5).
8. If your cabinet is registered, select System Recovery from the Registration Options screen of the
Operator Menu. Follow the onscreen instructions. The cabinet will call in to GLOBAL VR®
and retrieve the registration information using the ID stored in the game dongle.
When shipping the computer, always use plenty of padding and protection. GLOBAL VR®
recommends shipping the computer in a box with three inches of foam padding on all sides.
Caution: Shipping the computer without enough padding can VOID THE WARRANTY if the
computer is visibly damaged from shipping.

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Coin Mech Replacement

Perform the following steps to remove the coin mech. You can replace the coin mech with any
standard arcade coin mech.
1. Unscrew the thumbscrews on the latches as shown by the arrows in step 1 of the figure below.
2. Slide the latches apart from each other and remove the Coin Mech as shown in steps 2 and 3.
3. Reverse these steps to re-install a coin mech. It is important to verify the operation of the newly
installed coin mech with both good and bad coins.

Figure 43. Servicing the Coin Mech and Coin Meter

Coin Meter Replacement

The coin meter is located in the bottom left-hand corner of the cash box. Perform the following
steps to remove the coin meter:
1. Turn the cabinet OFF and disconnect the AC power cord.
2. Remove the two Phillips screws holding the coin meter to the cabinet and remove the coin meter.
3. Cut the two wires from the coin meter and strip the ends of the wires to attach the new meter.
4. Use two butt splices to connect the wires to the new coin meter.
5. Use the two screws to install the new coin meter.

Dollar Bill Validator Replacement

1. Disconnect the dollar bill validator control harness and ground wire from the cabinet.
2. Remove the cash box from the dollar bill validator.
3. Remove the four nuts that hold the dollar bill validator in place.
4. Reverse these steps to install a new unit. Make sure that the dollar bill validator ground wire is
connected to the cabinet and the cabinet is properly grounded or the unit will not work properly.
5. Refer to the following figure to set the DIP switches (US only).

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 Chapter 7 — Service and Repair

Figure 44. Dollar Bill Validator DIP Switch Settings (US Only)

SmartCard Reader Replacement

The SmartCard reader is located to the right of the driving control panel. It is mounted to two
plastic blocks that are designed to minimize ESD interference. Perform the following steps to
replace the SmartCard reader:
1. Open the control panel as described on page 40.
2. Disconnect the cable from the SmartCard reader.
3. Remove the two (2) screws that secure the SmartCard reader to the ESD-protective blocks.
4. Slide the SmartCard reader out of the control panel.
5. Reverse these steps to install the new SmartCard reader.

SmartCard Dispenser Service

Important: The dispenser will not work unless it is fully closed and in a vertical position (no
more than a 5-degree angle), with the back cover in place. If you reboot the computer only,
rather than power cycling the cabinet, the dispenser may dispense a card.
Perform the following steps to open the dispenser to refill or count the SmartCards.
1. Open the SmartCard dispenser door with the key; it will rotate downward on a hinge.
2. Slide and lift the back panel as shown in Figure 45.
3. Insert SmartCards as shown, with the magnetic stripe down. The dispenser will hold up to 185
SmartCards.
4. Reverse these steps to close the dispenser.

SmartCard Dispenser Replacement

1. To remove the dispenser from the cabinet, disconnect the wire harness and remove the four Kep
nuts that secure the dispenser to the door.
2. When you re-install the dispenser, the plastic lip around the card slot must line up with the hole
in the door. When properly installed, the plastic around the slot is flush with the face of the door.
Important: An inverting transistor is built into the card dispenser harness. To ensure proper
operation, replace the harness with the same part number only.
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Chapter 7 — Service and Repair

After servicing the SmartCard dispenser, always test it from the System Test in the Operator
Menu.

Figure 45. Filling the SmartCard Dispenser

Power Distribution Service

AC Power Plate
The AC power plate provides the external AC power, modem (phone), and Ethernet connections.
AC power from the power plate is connected to a 7-outlet AC power strip/surge suppressor in the
cabinet. An AC EMI Filter in the AC power plate removes the electrical noise that could cause
interference with the hardware inside the cabinet.
Caution: The cabinet must be connected to a secure ground to function properly.
Ground wires from system components must be securely connected to the ground lug on the power
plate, as shown in Figure 46. Components must not be grounded to the power plate mounting bolts.
The Ethernet and Phone ports on the power plate are connected to the appropriate ports on the
system computer (see Figure 61 on page 80).

Figure 46. AC Power Plate (Standard Cabinet)

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 Chapter 7 — Service and Repair

AC Power Strip Replacement

The AC power strip provides power to all of the components in the cabinet. Perform the
following steps to replace the power strip:
1. Turn the cabinet OFF and disconnect the AC power cord.
2. Disconnect all components from the power strip.
3. Disconnect the power strip from the AC power plate terminals.
4. Remove the power strip; it is held in place with Velcro®.
5. Replace the power strip with an appropriate unit from GLOBAL VR®. Do not attempt to use a
different power strip. Be sure to connect each wire to the correct terminal. (See Power
Distribution Diagram on page 79.)
Caution: Be sure to connect each wire to the correct terminal. The ground wire must be
securely connected to the ground lug on the power plate or the game may not function
properly.

DC Power Supplies (+24 and +5/+12 VDC)

The cabinet has two DC power supplies. The +24 VDC supply powers the force-feedback
steering system. The +5/+12 VDC supply powers the audio amp, brake light, and cold cathode
lights. If your cabinet loses audio and lighting at the same time, it is likely that there is a
problem with the +5/+12 VDC power supply.
Important: Connect only the steering components to the +24 VDC Power Supply. Do not use
the +12 VDC Terminals on the +24 VDC Power Supply.
Perform the following steps to replace a DC power supply:
1. Turn the cabinet OFF and disconnect the AC power cord.
2. Unplug the DC power supply from the power strip.
3. Disconnect the wires from the DC power supply terminals.
4. Remove the two Phillips screws holding the power supply to the cabinet. Be careful not to
remove the screw that secures the terminal plate to the DC power supply.
5. Before installing the new power supply, connect a volt meter and adjust the output voltage from
the pot on the front of the power supply as follows:
• +5/+12 VDC power supply: Set the +5VDC output between +5.05 and +5.1 VDC.
• +24 VDC power supply: Set the +24 VDC output to +24 VDC.
6. Reverse the steps above to install the new power supply. Check the labels on each wire and be
sure to connect them to the correct terminals. Refer to Figure 47, and the Power Distribution
Diagram on page 79.

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Chapter 7 — Service and Repair

Set Input Voltage (115 or 230)

Through Hole in Top.
+24 VDC Power Supply +12/+ 5 VDC Power Supply
Check Input Voltage

— +24V/4.7A
AC AC FG -12V +12V +5V

— +12V/5A
(115 or 230) Through GND GND
(N) (L) 1A 1A 15A

— AC N
H ARJ

— AC L
Hole in Side.

— GND

— GND

— FG
White Black Green +5V
H
+12V
(Yellow) (Red)
Black GND GND
Red Black Green White To AC Power
(Black)
To Force 115-0007-01 To AC Power Strip
Feedback PCB Strip 115-0008-01 Harness Part #:
115-0046-01

Figure 47. DC Power Supply Connections

Cabinet Lighting Service

The cabinet lighting consists of a florescent fixture behind the marquee artwork, a light bulb
behind the LEADER artwork, and three pairs of cold cathode florescent lights. The figure below
shows the type and location of each light:

Figure 48. Cabinet Lighting Locations

Marquee Florescent Light Service

The Marquee is lighted by one florescent fixture. To gain access to the fixture, remove the eight
(8) Torx screws that secure the marquee artwork and clear plastic in place.
Replace the florescent tube with another 18" florescent tube.
To remove the fixture, disconnect the cabinet from AC power. Disconnect the AC power cord
from the fixture. Remove the two Phillips screws that secure the fixture to the cabinet and
remove the fixture.
Replace the fixture with part # 49-1001-00.

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Leader Light Service

The leader light uses a mini 12V bayonet-base bulb. To replace the bulb in the leader light,
remove the four (4) Torx screws that secure the LEADER artwork in place and remove the
artwork. Carefully push the bulb inward and rotate counterclockwise 1/4 turn to remove.
To install a new bulb, align the bulb with the socket, push inward, and rotate clockwise 1/4 turn.
Re-install the artwork with the four screws removed previously.

Brake Light Replacement

The brake light (tail light) assembly is a 12-inch blue LED array that is secured inside the
pedestal with two screw-mounted cable ties. The LED array connects directly to the power
harness and does not use a power inverter.
1. To replace the brake light, remove the four Torx screws that secure the clear plastic panel under
the cold-cathode light at the rear of the pedestal.
2. Remove the clear plastic panel with the cold cathode light attached, and reach inside the pedestal
to access the brake light.
3. Disconnect the LED array from the power harness.
4. Unscrew the cable ties and remove the LED array.
5. Reverse these steps to install a new LED array.

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Chapter 7 — Service and Repair

Cold-Cathode Light Service

The cabinet uses three pairs of cold-cathode lights. Each pair of lights is connected to a power
inverter that receives +12 VDC from the +5/+12 VDC power supply. Cold-cathode lights have
an average lifespan of 30,000 hours.
Refer to Figure 48 on the previous page for cold cathode light locations. The table below
describes how to replace each light and the location of the power inverters. Refer to Figure 49
on page 60 for a diagram of the cold cathode assembly.
If both lights in a pair go out at the same time, check the connections between the DC power
supply and the power inverter. If one light goes out, check the connection between the light and
the power inverter.
The following table describes how to access the lights at each location in the cabinet. Power
inverters are secured to the cabinet with Velcro®.
Location Procedure
Behind Artwork to Remove the four (4) Torx screws that secure the plastic panel and artwork to the
Right of Monitor cabinet. Each of the two lights is secured to the cabinet with two screw-mounted
cable ties. The power inverter is located in the back of the cabinet behind the
location of the lights.
Driving Control Panel Open the driving control panel as described on page 40. The light is secured to the
Artwork cabinet with two screw-mounted cable ties. The power inverter is located inside the
control panel.
Pedals Remove the four (4) Torx screws that secure the clear plastic panel above the
pedals. The light is secured to the panel with two cable ties. The power inverter is
located inside the control panel.
Back of Seat Remove the four (4) Torx screws that secure the clear plastic panel under the light.
The light is secured to the panel with two cable ties. To access the power inverter,
remove the four bolts that secure the seat assembly to the cabinet, slide the
assembly away from the cabinet, and turn the seat assembly on its side.
Under Seat Assembly Remove the four (4) bolts that secure the seat assembly to the cabinet and slide the
assembly away from the cabinet. Turn the seat assembly on its side to access the
light and the power inverter.

Power Inverter

2-Pin Connectors Cold Cathode

+12 VDC In from Attached to Lights Florescent Lights
DC Power Supply

Figure 49. Cold Cathode Florescent Light Wiring

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 Chapter 7 — Service and Repair

Setting the Computer BIOS (CMOS)

Important: Your screens may not look exactly like the screens shown below, and some settings
shown on the screens below may be different from your system. Do not change any settings
that are not specifically described in this document.
1. Press the DEL key during boot. The CMOS Setup Utility Main Menu will appear:
2. Use the Arrow keys (↑↓→←) to
select Load Optimized Defaults, Standard CMOS Features
and press Enter. Load Optimized Defaults
Press Y and Enter when
prompted to confirm the change.
Note: Step 2 ensures that most
settings are correct. The others are
described in this document.
3. Use the Arrow keys to highlight
Standard CMOS Features, and
then press Enter.
A screen similar to the following will appear:
4. Use the Arrow keys to highlight
the setting for Halt On.
Use the Page Up and Page Down
keys to change the setting to
No Errors.
Press ESC to go back to the Main No Errors
Menu.

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Chapter 7 — Service and Repair

5. Now use the Arrow keys to highlight Advanced BIOS Features and press Enter. A screen
similar to the following will appear:
6. Use the Arrow keys to highlight
the setting for First Boot Device.
Use the Page Up and Page Down
keys to change the setting to CDROM
HDD-0
Disabled
CDROM.
7. Set Second Boot Device to
HDD-0 and Third Boot Device to
Disabled the same way.
Press ESC to go back to the Main
Menu.

8. Now use the Arrow keys to highlight Advanced Chipset Features and press Enter. A
screen similar to the following will appear:
9. Use the Arrow keys to highlight the
setting for
Memory Frequency For.
DDR266
Use the Page Up and Page Down Fast

keys to change the setting to

DDR266.
10. Use the Arrow keys to highlight the
setting for Dram R/W Timing.
Use the Page Up and Page Down
keys to change the setting to Fast.
11. Now use the Arrow keys to highlight Power Management Setup and press Enter. A screen
similar to the following will appear:
12. Use the Arrow keys to highlight the
setting for PWR Loss Resume
State.
Use the Page Up and Page Down
keys to change the setting to Turn
On. Turn On

13. Now that all settings are correct, press F10. The following prompt will appear:
Save to CMOS and EXIT (Y/N) Y

14. Make sure "Y" shows at the end of the prompt (if "N" shows, the settings will not be saved),
and press Enter to save the settings and exit.

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 Chapter 8 — Troubleshooting

Chapter 8 — Troubleshooting

Video Troubleshooting

Problem Cause Possible Solution

No picture on Power problem Verify the AC power connection to the monitor. You can
monitor verify that the monitor has power by looking for a small
glow in the neck of the CRT.

Loose or faulty Verify that the video cable is firmly connected from the
video cable monitor to the video card on the computer. While the
monitor is powered ON, disconnect the video cable. You
should see a message on-screen saying No Signal to
verify the monitor is working. Check the video cable
and make sure it is not pinched or frayed.

Loose or faulty When the computer boots up, it performs a PC self-

video card diagnostic test. If you hear 3 beeps from the computer,
this indicates a problem with the video card. If the video
card is faulty, contact Technical Support.

Faulty monitor Verify that the fuses on the monitor chassis PCB are
chassis PCB good and that all connections are firm.
Picture is dim or Gamma needs Use the monitor remote control board to adjust the
faded adjustment brightness and contrast settings. Adjust the monitor
gamma setting from the Operator Menu to increase
overall brightness (see page 36).
Color is poor Color needs Use the monitor remote control board to adjust the red,
adjustment green, and blue color settings.
Picture is misaligned Geometry needs Use the monitor remote control board to adjust the
adjustment picture height and width as well as other geometric
adjustments.

No video and no No power to Verify the computer is ON by the green LED on the front
audio computer of the computer. Verify the line voltage switch on the
back of the computer is set to the correct voltage for
(Note: It may take your area: 115V or 230V. Make sure the AC power cord
nearly 2-1/2 minutes is firmly connected to the computer and the power strip.
to boot and start the Turn off the power strip, wait 20 seconds, and then turn
game.) it back on to reboot the computer.
Corrupted software Reload the software from the System Restore CDs. If
you continue to have problems after you reload the
software, you may have a faulty hard drive.
Faulty hard drive If you continue to have problems after you reload the
software, you may have a faulty hard drive. Contact
Technical Support.
Poor picture Monitor connected The monitor must be connected to the VGA Video port
to wrong port on the video card, not to the video port in the computer
motherboard. Make sure that the monitor video cable is
connected to the VGA Video port located below the
audio connectors (see Figure 61 on page 80).

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Chapter 8 — Troubleshooting

Audio Troubleshooting

Problem Cause Possible Solution

No audio Volume set too Enter the Operator Menu and adjust Audio Settings to
low raise the volume. Verify that the Master Volume is set high
enough. Verify the volume is not turned all the way down
at the Audio Amp PCB (see Figure 41 on page 51).
Faulty wiring Turn off the game. Verify that all the wires are firmly
connected to the speakers and Audio Amp PCB. Verify
that each wire is connected to the correct port. Verify that
no wires are frayed or improperly shorting to ground. (See
Figure 57 on page 76 for audio wiring).
Blown speakers Remove the grills and inspect each speaker for visible
damage. Run the Speakers Test from the Operator Menu
to verify each speaker is working.
Faulty audio amp You can verify the Audio Amp PCB is working by installing
PCB it into another working cabinet. If that is unavailable to
you, plug a simple computer speaker into the audio ports
on the computer and verify that sound is working at the
computer.

Poor sound from one Blown speakers Remove the grills and inspect each speaker for visible
or more speakers damage. Run the Speakers Test from the Operator Menu
to verify each speaker is working.
Reversed wires A weak or low muffled sound is a sign of reversed speaker
wires. Check for reversed wires on each speaker. (See
Figure 57 on page 76 for audio wiring).
Faulty audio amp You can verify the Audio Amp PCB is working by installing
PCB it into another working cabinet. If that is unavailable to
you, plug a simple computer speaker into the audio ports
on the computer and verify that sound is working at the
computer.
Faulty wiring Verify that all the wires are firmly connected to each
speaker and the Audio Amp PCB. Verify that no wires are
frayed or improperly shorting to ground.
Audio hum Faulty power A constant low hum in the speakers can be caused by a
supply faulty power supply.

Control Troubleshooting
Problem Cause Possible Solution
Buttons do not work Faulty micro switch Replace the micro switch on the button and re-test.
Verify that the wires are connected to the correct spades
on the micro switch.
Faulty wiring Disconnect the cabinet from AC power. Verify that all
wires are firmly connected to each button and the USB
I/O Extreme PCB. Verify that no wires are frayed or
improperly shorting to ground.

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 Chapter 8 — Troubleshooting

Problem Cause Possible Solution

Faulty USB I/O PCB Make sure that all connections to the PCB are firm.
Replace PCB if faulty.
Steering pulls to one Faulty force- Verify that the force-feedback PCB is getting 24 volts
side feedback PCB DC power. Test the PCB in a working cabinet.
Faulty steering
Test the motor in a working cabinet.
motor
Faulty force-
Use a volt meter to verify that the force-feedback power
feedback power
supply is putting out 24 volts DC.
supply

Sloppy or poor Poor calibration Calibrate the steering from the Play Control Test in the
steering Operator Menu.

Faulty 5 KΩ steering Test the steering calibration from the Play Control Test in
pot the Operator Menu. Replace pot if faulty (see page 42).

Loose or worn drive Turn off the cabinet. Open the driving control panel and
belt check the belt on the steering motor and steering
column. Check for loose or worn parts on the force-
feedback assembly (see page 42).
Faulty force- Verify that the PCB is getting 24 volts DC power. For
feedback PCB dual-PCB systems, verify the 7.5-amp fuse on the back
of the power PCB is not blown. Test the PCB on a
working cabinet. Calibrate the steering from the Play
Control Test in the Operator Menu.

No force-feedback Faulty steering Test the motor in a working cabinet.

in the steering wheel motor

Faulty force-
Use a voltmeter to verify that the force-feedback power
feedback power
supply is putting out 24 volts DC.
supply
Steering motor not Make sure the steering motor frame is properly
properly grounded grounded. Static shock can stop the steering wheel from
responding during game play. Power the cabinet Off and
then ON to correct this problem.

Faulty force- Verify that the PCB is getting 24 volts DC power. For
feedback PCB dual-PCB systems, verify the 7.5-amp fuse on the back
of the power PCB is not blown. Test the PCB on a
working cabinet.

Force-feedback The force-feedback PCB must be connected to a PCI

PCB connected to USB port, not to a motherboard USB port. See Figure
wrong USB port 61 on page 80 for a diagram of the computer ports.
Steering does not Faulty USB cable or Test by connecting to one of the USB ports on the
auto-calibrate PCI USB card computer motherboard and rebooting twice.
Re-connect to the PCI USB port and reboot after testing
to avoid intermittent steering loss during game play.

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Chapter 8 — Troubleshooting

Problem Cause Possible Solution

Faulty force- Verify that the PCB is getting 24 volts DC power. For
feedback PCBs dual-PCB systems, verify the 7.5-amp fuse on the back
of the power PCB is not blown. Test the PCB on a
working cabinet.
Steering wheel Faulty 5 KΩ steering Test pot for smooth resistance. If you replace the pot, be
shakes pot sure to calibrate it from the Play Control Test in the
Operator Menu.
Steering stops USB cable in wrong The USB cable must be connected to the PCI USB port,
working port not the USB port on the computer motherboard (see
(Intermittent) Figure 61 on page 80).

Shifter does not Faulty micro switch Replace the faulty micro switch. See the Play Controls
work in some gears or switches screen in the Operator menu, or page 45 of this manual
to determine which micro switch to replace.
Shifter does not Faulty USB I/O PCB Make sure that all connections to the PCB are firm.
work Replace PCB if faulty.
Gas and brake do Pedals out of Calibrate the pedals from the Play Control Test in the
not work properly calibration Operator Menu. If you replace a pot or the computer,
always recalibrate the pedals. (Pedals do not auto-
calibrate when you reboot the game.)
Faulty 5 KΩ pot Test pot for smooth resistance. If you replace the pot, be
sure to calibrate it from the Play Control Test in the
Operator Menu.

Cabinet Linking Troubleshooting

Problem Cause Possible Solution
Cabinet will not Faulty wiring Verify that an Ethernet cable is connected between the
connect Ethernet port on the AC power plate and the computer.
While the cabinet is powered on and connected to
another cabinet, verify the green LED on the Ethernet
card is lit to verify a good hardware connection. If you
are using an Ethernet hub, verify the LEDs light for
each Ethernet port used.
Wrong hardware A crossover coupler can only be used to link two
being used cabinets. When linking 3 or more cabinets, use a hub.
Cabinet does not Duplicate linking ID If you get a duplicate Link ID number error on-screen,
link in software numbers go into the Operator menu and correct the Link ID
number for each cabinet that displays the error
message. Each cabinet in the networked group must
have a unique link ID number.
Faulty wiring Verify that an Ethernet cable is connected between the
Ethernet port on the AC power plate and the computer.
While the cabinet is powered on and connected to
another cabinet, verify the green LED on the Ethernet
card is lit to verify a good hardware connection. If you
are using an Ethernet hub, verify the LEDs light for
each Ethernet port used.
No cross-over To connect two cabinets, you must use one cross-over
coupler coupler (or hub). Do not run an Ethernet cable
between two cabinets without a coupler.

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 Chapter 8 — Troubleshooting

Problem Cause Possible Solution

Faulty Ethernet hub Verify the LEDs on the Ethernet hub are lit for each
port used. If possible, verify the Ethernet hub is
working by connecting it to a known working computer
network or set of linked cabinets.
Mixed software Verify that all cabinets are running the same software
version version.
System needs For linked cabinets to recognize each other, it is very
reboot important to reboot all cabinets in the group when
adding or removing linked cabinets, or changing the
cabinet link ID numbers.
Miscellaneous Troubleshooting
Problem Cause Possible Solution

No power Power strip not Make sure the power indicator light on the power strip is
plugged in or turned on. If it is off, make sure the connections to the AC
off power plate terminals are firm and the power strip
ON/OFF switch is ON.

Cabinet not Make sure the AC power cord is firmly connected to the
connected or turned power plate and an active AC outlet, and the cabinet
off ON/OFF switch is ON.

Game dongle not Game dongle not Make sure the game dongle is securely connected.
found by system connected Power the cabinet off and then on.
computer
(Important: If a Faulty game dongle Make sure the dongle is connected properly. (USB
USB dongle is used, dongles illuminate when recognized by the computer.
it must be Parallel dongles do not.) Contact Tech Support if you
connected through a need to order a new dongle.
PCI USB port, not a Faulty USB or If you try a different game dongle and reboot the game,
motherboard USB parallel port but the dongle still is not recognized, contact Tech
port.) Support.

Cabinet gets very Faulty ventilation fan Verify that the exhaust fan is working. It is located under
warm the vents at the top of the cabinet. Replace the fan if it is
worn or spinning slowly.

Cabinet ventilation Make sure you have proper clearance between the
holes are blocked cabinet rear and the wall. Make sure the vent holes are
clear of dust and debris and that air can flow freely.

Marquee lamp does Faulty florescent Check the florescent tube for darkened or cracked end.
not light or is tube Replace the florescent tube if it looks worn.
intermittent
Faulty florescent Verify the florescent tube pins make a good connection
fixture with the lamp fixture. Check the ballast for proper
operation. Replace fixture if faulty.

Game will not Faulty coin mech Verify the coin mech is not jammed. Make sure the coin
accept coins or bills mech is properly aligned and latched to the coin door.

Faulty bill validator Verify the bill validator is powered on and working. If the
bill validator is faulty it will usually blink an error code on
the inside of the coin door.

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Chapter 8 — Troubleshooting

Bill validator rejects Poor ground Verify the cabinet is properly grounded and the bill
too many bills validator is properly connected to ground.

Improper number of Incorrect setting in Adjust settings from the Operator Menu.
credits given when Operator Menu
coins or bills are
inserted Faulty wiring Disconnect the cabinet from AC power. Verify that all
wires are firmly connected to the coin mech and bill
validator. Verify that no wires are frayed or improperly
shorting to ground.

Connection Troubleshooting
If the cabinet fails to connect with the Tournament Server due to a problem with the dial-up
modem or the broadband connection, the cabinet will display an error message onscreen. The
table below lists the more common errors and solutions.
If you cannot resolve a connection problem, contact Technical Support. Please have the modem
error code, dial-up phone number the computer is using, and the game serial number ready for
the GLOBAL VR® technical support representative.
Modem Error Message Cause Possible Solution
General RAS Failure Modem failed to connect Make sure you have a working analog
phone line connected to the LINE port on
the modem. If the problem continues,
select a different phone number in the
dial-up settings.
No Dial Tone – Please try Phone line connected to If you can hear the phone go off the hook,
again wrong modem port make sure the phone line is connected to
the correct port on the modem (see
Figure 61 on page 80).
Phone line not working Connect a telephone to the line to make
sure it is working.
The line is busy – Please Phone line is busy Try again later. If the problem persists,
check phone line and try select a different dial-up number.
again
Failed to deserialize – Problem syncing with server Contact GLOBAL VR® Technical Support
Please contact GlobalVR
Support
Broadband Error Messages
Error Communicating with Broadband connection Check all connections and make sure
Server. Please try again problem your network is functioning properly.
later (4001)

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 Chapter 8 — Troubleshooting

External Monitor Troubleshooting

Refer to the following information if you have problems using an external monitor to display the
cabinet video outside of the cabinet. The exact appearance of the dialog boxes and settings will
vary depending on the video card installed in your computer.
1. Power the cabinet OFF and connect the PS/2 keyboard to the purple PS/2 port on the back of the
computer. Turn the cabinet power ON, and let the game boot up.
2. With the game running in Attract mode, press the Windows flag key on the keyboard
(between the Ctrl and Alt keys). This will launch the Windows Start Menu.
3. Use the arrow keys to select GVR Shutdown and press Enter. This will shut down the game
shell and allow you to access Windows features.
4. Use the arrow keys to select Display Properties, and press Enter. This will launch the Display
Properties Window.
5. Use the arrow keys to select the Settings tab.

Figure 50. Selecting the Settings Tab in the Display Control Panel
6. Use the Tab key select the Advanced button, and press Enter. The monitor and video card
properties window will be displayed:

Figure 51. Selecting the Video Card Name Tab

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Chapter 8 — Troubleshooting

7. Use the Tab and arrow keys to move to the GeForce4 tab. (The exact name of the video card
will vary depending on the video card installed). A window like the following will be displayed:

Figure 52. Choosing a Display Pair with Cloning

8. Use the Tab and cursor keys to select nView Display Mode in the menu at the left. Change the
nView Modes option to "Clone", and the Display pair: option to "Analog Display + TV".
If the screen has two lines in the field below nView Modes, set Primary display: to Analog
Display and Secondary display: to TV.
9. Select the image of the TV in the graphic below the nView Display Mode fields and then press
Tab to select Device Settings >>. Press Enter.
10. Press the down arrow to select TV format in the context menu that appears.
11. In the second context menu, select Advanced.
12. Select either Composite Video Out or S-Video Out from the Video Output format dropdown
menu.
13. After making these changes, select OK in the monitor and video card properties window, and
then press Enter.
You should now see the video image displayed on both the internal and external monitor.
You will also see the following dialog box displayed:

Figure 53. Confirming Display Settings

14. If everything looks correct, press the Tab key to select Yes, and then press Enter. This will save
the settings.
15. If you do not see the image in the external monitor, check the S-Video cable, and check that the
external monitor is set to receive video from the S-Video input.
16. When you finish changing display settings, power the cabinet OFF, and disconnect the keyboard
from the computer.
Need for Speed™ Underground System Manual
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 Chapter 9 — Replacement Parts

Chapter 9 — Replacement Parts

If you need replacement parts, refer to the part numbers listed below when you contact your
distributor or GLOBAL VR® Technical Support.
Note: "Qty" column refers to total quantity of a part used on a cabinet.

Documents and Software

Part # Qty Description
040-0049-01 1 System Manual
040-0069-01 1 Software Restore Guide
050-0070-01* 1 System Recovery Disk
050-0083-01* 1 Game Install Disks (2)
*Part number may change due to new software versions.

Cables
Part Number Qty Description
115-0005-01 1 Cable, Steering Pot to Force Feedback
115-0006-01 1 Cable, Steering Motor to Force Feedback
115-0007-01 1 Cable, +24VDC to Force Feedback
115-0008-01 2 Cable, 110VAC to +24VDC Power Supply
115-0010-01 1 Cable, 110VAC to Florescent Fixture
115-0011-01 1 Cable, Audio Amp to Seat
115-0012-01 1 Cable, Audio Amp to Marquee
115-0013-01 1 Cable, Ground to Coin, Pedal, Steering
115-0065-01 1 Cable, Front Speakers, Leader Light, Florescent Light
115-0066-01 1 Cable, Seat Speakers
115-0067-01 2 Cable, Control Panel Button Harness
115-0068-01 1 Cable, DB25 to Buttons & Leader Light
115-0069-01 1 Cable, DB37 to Lamps, Coin, Shifter
115-0070-01 1 Cable, 12V/5V DC Power Harness
115-0071-01 1 Cable, Seat, Shifter, Brake Light, CCFL

Control Panel
Part Number Qty Description
SCR28I-S033U 1 SmartCard Reader
26066-00 2 ESD Isolation Block for SmartCard Reader
50-0102-14 1 Steering Assembly (Wheel, Motor, and Cover Plate)
59-6004-800H1628 1 START Button Assembly
59-6004-810H1933 2 NOS Button Assembly
59-6004-855H1625 1 VIEW Button Assembly
59-6004-855H1626 1 MUSIC Button Assembly
59-6004-855H1648 1 LOOK BACK Button Assembly
50-0413-00 1 Dual Pedal Assembly (Gas and Brake) (See page 74
for pedal assembly parts)
50-2670-00 1 Steering Pot (Potentiometer), 5 KΩ
50-8026-00 2 Gas or Brake Pot (Potentiometer), 5 KΩ

© 2006 GLOBAL VR, INC.

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Chapter 9 — Replacement Parts

Cabinet and Marquee

Part Number Qty Description
26001-00 1 Marquee Housing
26015-00 1 Clear Plastic Panel for Marquee Artwork
26020-00 1 Clear Plastic Panel for Leader Light
37032-00 2 Speaker Grill, Marquee
01-0045-LBH 1 Speaker Grill, 4", Center Speaker
24-8870 1 Leader Light Socket
CCFL1B1W 1 Cold Cathode Florescent Light Kit Dual 12", White &
Blue (Control Panel)
CCFL2W 1 Cold Cathode Florescent Light Kit Dual 12", White
(Bezel)
37039-00 1 Leader Light Plate
91-1129-00 1 Lamp, Mini 12V, Bayonet-Base (Leader Light)
49-1001-00 1 Florescent Light, 18"
5555-15098-00 2 Speaker, 8 Ohm, Shielded, 5-1/2"
1123LBT 1 Cabinet Fan, 115V AC/11 Watts 120 sq mm x 38 mm
26006-00 1 Floor Mat
26014-00 1 Clear Plastic Panel, Control Panel, Dashboard
Instruments
40-3000-31 1 Coin Door Assembly O/I Mid-width .25 US, OP
Switch, W/O AMP
42-8040-00 GVR 1 Coin Vault
44-0600 1 Power Supply +24 VDC
44-1100-01 1 Power Supply, +5/+12 VDC, 115 W
45007-00 Power Plate Assembly
115-0049-01 1 Ground Cable, 3.5" (Power Plate)
283-2025-ND 1 Fuse, SLO BLOW, 250V / 6 AMP (Power Plate)
ECF504-4C 2 RJ11 Coupler (6X4), Crossed, 30u (Power Plate)
ECF504-8SK 1 RJ 45 Coupler (8X8), Straight, 30u (Power Plate)
TDC053-7 1 RJ45 Modular Cable (8X8), 7' Straight (PC to Power
Plate)
TDC207 1 Modular Cable, RJ-11 Plug to Plug, Crossed Wiring
(Power Plate)
WGM2792-UOTS53D 1 Monitor, Wells-Gardner®, 27", Flat-Screen
WGM3992-U2GS10D 1 Monitor, Wells-Gardner®, 39"

Computer
Part Number Qty Description
45035-00 1 System Computer Assembly
08324 1 PCI USB Card, 4-Ports
315-0512-40 1 DDR RAM, 512MB, PC2700-32x8
4300-0004 1 Modem, PCI, Creative Lab Blaster 56K, V.90
4300-0005 1 Motherboard, PS35-BL (ACP)
CDR-SN5221 1 CD-ROM Drive, Sony, 52x IDE
CPU-2400 1 CPU, P4, 2.4Ghz 256k FSB-533, w/ Heat-Sink & Fan
GF6600-8XAGP-256MB 1 Video Card, GF6600, 256MB
HD-WD200BB 1 HD IDE ATA 100 7200RPM Western Digital, 20GB

Need for Speed™ Underground System Manual

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 Chapter 9 — Replacement Parts

Part Number Qty Description

USBIOEXT 1 USBI/O Extreme PCB
PS2-KEYBOARD 1 PS2 Keyboard
USB-AB06MM 2 USB-2 Cable, 6'
USB-KQRTG 1 Game Dongle, USB

Steering and Audio PCB Assembly

Part Number Qty Description
49-1019-00 3 PCB Mounting Feet, Set of 4
990-0001-01 1 5.1 Audio Amp PCB
COEM-GCE-H2P5A 1 Force-Feedback PCB, Single PCB System
COEM-6052* 1 Force-Feedback Motor Controller PCB (green board)*
COEM-6040-245* 1 Force-Feedback PCB (blue board)*
SP-610* 1 Cable, Force-Feedback PCB Interconnect*
*These parts make up the dual-PCB force-feedback system replaced by COEM-GCE-H2P5A.

Seat Assembly
Part Number Qty Description
50-0414-30 1 Six-Speed Shifter Assembly (See page 74 for shifter
assembly parts.)
54-0006-200H1985 1 E-Brake Button Assembly
50-0400-00 1 Seat Slide Assembly
26017-00 1 Clear Plastic Panel, Pedestal Base
26018-00 1 Clear Plastic Panel, Brake Light
26019-00 1 Clear Plastic Panel, Pedestal Rear
METL12BU 1 Tail Light Assembly, 12" Blue Led Array
49-0963-40 1 7-Outlet Surge Protector/Power Strip, 6'
52-6212-00 1 Button Plugs (Black)
5555-15098-00 1 Speaker, 8 Ohm, Shielded, 5-1/2"
96-0539-00 3 Cable, Stereo, 3.5 MM, 6'
A-1 VENTILATOR 1 SM, 4" x 13" Cabinet Ventilator
CAT5-AD125-00 1 RJ45 Crossover Coupler
CCFL2BU 1 Cold Cathode Florescent Light Kit Dual 12", Blue

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Chapter 9 — Replacement Parts

22

23
28
14 9
16
ITEM NO. QTY. PART NO. DESCRIPTION
20 1 1 96-0094-00 BASE PLATE 4 SPD SHFT BLK
17 2 1 95-2535-00 GATE BLOCK UPPER MOLDED F/6-SPD SHIFTER
6 8
3 1 95-2537-00 PIVOT PLATE F/SHIFTER W/FRONT STANDOFF & SIDE PIN
4 1 95-2537-10 PIVOT PLATE F/SHIFTER W/SIDE PIN ONLY
22 5 1 95-2538-00 SIDE PLATE W/HOLDING PIN
6 1 95-2538-10 SIDE PLATE NO HOLDING PIN
13 7 1 50-8346-00 TRUNNION, FOR I.L. TURBO SHIFTER
8 3 43-0133-00 #14S BRS FLAT WSH .26X.56X.04
9 1 43-0118-00 E-RING, 1/4" SHAFT DIA
10 1 50-0416-00 TOP PLATE, PAINTED, 6-SPD SHFT
11 14 11 2 50-8406-00 BUSHING, NYLINER, F/.078 THK MAT.
12 2 50-8491-00 BUSHING NYLINER F/.072/.135 THK MAT.
13 4 43-1319-00 SCREW 8-32 X 3/8 PPHMS ZINC
15 14 8 43-0252-00 SCREW, #8-32 x 3/8 HEX HEAD
15 1 50-8118-00 E-RING FOR GEAR SHIFTER M15
2 16 1 50-8294-00 SPRING, HAIRPIN, HLR SHFTR, SHORT
17 1 95-2536-00 GATE BLOCK LOWER MOLDED F/6-SPD
3 18 1 95-1392-10 TORSION SPRING
4 25 30
19 1 43-0997-00 FENDER WASHER .75x.19x.05 ZINC
29 20 2 95-4194-00 SWITCH, W/SHORT ACTUATOR
21 1 43-0062-00 10-32 X 1/2 HEX HD CAP SCREW
22 2 43-1152-00 SCREW 10-32 X 5/16 HWHCS ZINC PLATED
12 23 8 43-0013-00 2-56 X 3/8 SCR SLOTTED ROUND HEAD MS ZINC
24 2 95-4369-00 SWITCH ASSY DA3 95-4118-00 & 95-4130-07
5 25 2 50-8299-10 ANCHOR PIN, HANDLE BLK OXD.
7
26 1 43-0559-00 WASHER NYLON 1/2 OD X .20 ID X .185 THK
27 1 96-0090-10 KNOB & SHAFT ASSY 1-3/4 BLK BALL KNOB
28 1 43-0995 00 #10 FLAT WASHER
29 1 95-2674-00 BASE PLATE 4 SPD SHFT BLK
30 1 95-2557-00 GUIDE WASHER FOR 6-SPEED SHIFTER

23
18
27
1
24

19 26

21
14
10

Figure 54. Six-Speed Shifter Exploded View and Parts

ITEM NO.QTY. PART NO. DESCRIPTION
1 1 95-2534-00 PEDAL & BEAM ASSY PERFORATED BREAK CHROME 26
2 1 95-2520-00 PEDAL & BEAM ASSY PERFORATED GAS CHROME
3 1 50-8372-90 PEDAL FRONT PLATE DUAL SMOOTH BLACK
4 4 50-2588-00 SIDE PLATE RIGHT & LEFT
5 4 50-8171-00 BUMPER 14
6 8 50-8170-00 SPACER, TUBE
7 1 50-8042-00 SPRING F/PEDAL, RH HELIX
8 2 50-8049-00 SPRING F/PEDAL, LH HELIX
9 2 50-2979-00 PIVOT SHAFT, PAINTLOC 22
10 2 50-8069-02 GEAR, 1MOD, 12T, .25 BORE
10
11 2 96-4916-00 LONG LIFE POT W/NUT & WSHR 5K
12 2 95-0925-00 GEAR SEG 1MOD 80T 4
13 8 43-0726-00 CARRIAGE BOLT, 1/4-20 X .50 BLK OXD. 12
14 9 43-0075-00 SCREW, M5 X 60MM HHCS 21
15 2 43-0269-00 SCREW, M6 X 30MM HHCS 11
16 9 43-0068-00 LOCKWASHER, M5 RIBBED 19
17 8 90-1209 00 1/4-20 HEX NUT W/KEPS
18 2 43-0983-00 LOCKWASHER M6 RIBBED 20
19 2 43-0050-00 HEX NUT M4 7 15
20 2 43-0051-00 SCREW, M4 X 16 MM HHCS 3
18
21 4 43-0198-00 WASHER, M4 FLAT WSH DIN 125A
22 2 43-0277-00 SET SCREW, M4X8MM CUP POINT 8
23 9 43-0125-00 NUT M5
24 4 50-2587-00 BUSHING .35 DIA 5/16 O.D.
23 9
25 2 50-0097-00 WASHER GUIDE 4.38 X 1.75 W/.44 SQ HL BLK PLST
26 1 50-0008-00 COMPRESSION SPRING, .94 OD X 2.00 LG X .125 DIA W. 16
27 1 50-0011-00 CYLINDER & TUBE ASSY., I.T. PEDAL

Drawing © Happ Controls 5

24

17
13
1 14

2
25

Figure 55. Pedal Assembly Exploded View and Parts

Need for Speed™ Underground System Manual

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 Chapter 9 — Replacement Parts

Artwork and Formed Plastic Components

Figure 56. Artwork and Formed Plastic Part Numbers and Locations

© 2006 GLOBAL VR, INC.

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Chapter 10 — Diagrams and Schematics

Chapter 10 — Diagrams and Schematics

Connects to Harness
Part #: 115-0068-01

3x3 Molex
Connector
Harness Part #: 115-0065-01 - To Marquee
AUDIO AMP
1 1 VIO-WHT Leader Lamp GND
Front 2 2 ORG Leader Lamp +12 VDC
Harness Part #: 115-0012-01
Front Lft + 4 3 3 CLR-GLD Front Left +
Front Lft - 3 4 4 CLR-SLV Front Left -
Front Rt - 2 6 6 CLR-SLV Front Right -
Front Rt + 1 5 5 CLR-GLD Front Right +
8 8 GRN-YEL Front Left GND
9 9 GRN-YEL Front Right GND

3x3 Molex
Harness Part #: 115-0011-01 Connector Harness Part #: 115-0066-01 - To Seat Speakers
Rear
Rear Lft + 4 3 3 CLR-GLD Rear Left +
Rear Lft - 3 4 4 CLR-SLV Rear Left -
Rear Rt - 2 6 6 CLR-SLV Rear Right -
Rear Rt + 1 5 5 CLR-GLD Rear Right +

Center/Sub
Subwoofer + 4 BLK/WHT 1 1 CLR-GLD Subwoofer +
Subwoofer - 3 BLK 2 2 CLR-SLV Subwoofer -
Subwoofer - 2
7 7 GRN-YEL Rear Left GND
Subwoofer + 1
8 8 GRN-YEL Rear Right GND
BLK/WHT BLK
9 9 GRN-YEL Subwoofer GND
Center Speaker +
Center Speaker -

Figure 57. Audio Wiring

Need for Speed™ Underground System Manual

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 Chapter 10 — Diagrams and Schematics

Seat Assembly (Controls)

System Computer
USB Game To E-Brake Button
PCI USB Port Dongle
Dongle (If Used)1 Part #: 115-0071-01
To SmartCard To 6-Speed Shifter
PCI USB Port
Reader1 To CCFL Power Inverter
PCI USB Port
To Brake Light

2
Part #: Part #: 115-0081-01
To SmartCard Dispenser (If Used)
USB-AB06MM
USB I/O To Power Harness (Part #: 115-0070-01)
Extreme Card
To Coin Mech Harness
USB1
To Brake Pot
Part #: 115-0069-012 To Gas Pot
DB37
Pedal Assembly

Part #: 115-0068-01
DB25
Part #: 115-0067-01
To Right Console Buttons

Part #: 115-0067-01
To Left Console Buttons

To Power Harness (Part #: 115-0070-01)

Leader Light
Marquee
VGA Port To Monitor
Part #: 115-0065-01
To AC Power To Marquee Florescent Light
Audio Amp PCB To Leader Light
Part #: 115-0012-01 To Marquee Left Speaker
Audio Front Front Front
(Green) Audio In Speakers To Marquee Right Speaker

Audio Rear Rear Rear Part #: 115-0011-01 Part #: 115-0066-01 To Seat Left Speaker
(Blue) Audio In Speakers To Seat Right Speaker
Audio To Subwoofer
Ctr/Sub Center/
Center/Subwoofer
Audio In Subwoofer To Cabinet Seat Assembly (Audio)
(Red)
Center Speaker

Force-Feedback PCB Force-Feedback Steering

3
Part #: COEM-GCE-H2P5A

Part #: 115-0005-01
Part #: J1 (XPOS YPOS) To Steering Pot
USB-AB06MM
PCI USB Port USB
Part #: 115-0006-01 Motor Ctrl In to
J10
Steering Motor

Part #: 115-0007-01 +24 VDC Power

PWR IN To Power Strip
Supply

Notes:
1
If a 2-port PCI USB card is installed, the SmartCard Reader, USB Port on USB I/O Extreme Board, and USB Game Dongle will
connect through a USB Hub.
2
Part numbers 115-0069-01 and 115-0081-01 can be replaced with 115-0084-01. (Do not use 115-0081-01 with 115-0084-01.)
3
Some cabinets have a dual PCB force-feedback steering system, PCB part #s COEM-6040-245 and COEM-6052 with ribbon cable.

Figure 58. Simplified Wiring Diagram

© 2006 GLOBAL VR, INC.

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Chapter 10 — Diagrams and Schematics

USB I/O Extreme Card

In System Computer
Harness Part #: 115-0068-01 Harness Part #: 115-0067-01
J1 (DB25) GND 9 BLK-WHT 2 GND 2
Look Back (DINB1) 18 GRY-ORG 6 Look Back 6 Look Back
NOS (DINB2) 6 GRY-BLU 7 NOS Btn 7 NOS
8 Start Btn 8 Start
5 Start Lamp Ctrl 5
4
4 Btn 2 Lamp Comm Look Back NOS Start
3 Btn 1 Lamp Comm 3 Lamps: 5V, 0.2A (#555)
1 +5 VDC 1
Audio Harness Marquee Harness
Part #: 115-0012-01 Part #: 115-0065-01
2 Leader Lamp Ctrl 1 1 1 VIO-WHT
Lamp: 12.8V, 1.04A (#9358)
1 +12 VDC 2 2 2 ORG
Leader

3x3 Molex Connector

1 +12 VDC (with Front Speaker Wires)

GND 22 BLK-WHT 2 GND +5/+12 VDC in from

Power Harness
3 GND
4 +5 VDC

Harness Part #: 115-0067-01

1 +5 VDC 1
Lamps: 5V, 0.2A (#555)
3 Btn 1 Lamp Comm 3
View Music NOS
4 Btn 2 Lamp Comm 4
5 Btn 3 Lamp Comm 5
8 NOS Btn 8 NOS
Music (DINB0) 5 GRY-VIO 7 Music 7 Music
View (DINB4) 7 GRY-GRN 6 View 6 View

GND 10 BLK-WHT 2 GND 2

10 Leader Lamp Ctrl

9 Start Lamp Ctrl
8 Start Button
Shift Up (DINB6) 8 WHT-RED 5 Shift Up
E-Brake (DINB5) 20 GRY-YEL 7 E-Brake
Shift Down (DINB7) 21 WHT-BLU 6 Shift Down
Analog PWR 4 BRN-RED 1 Analog PWR
GAS (AIN0) 1 BRN-GRN 2 Gas
Brake (AIN1) 14 BRN-BLU 3 Brake
These two connect
Analog GND 3 BRN-BLK 4 Analog GND to each other

Harness Part #: 115-0069-01*

DB37 Start Btn(DINA4) 10 GRY-RED 8 Start Btn
Start Lamp Ctrl
(DOUTPWR0) 15 GRY-BLK 9 Start Lamp
Leader Lamp Ctrl
(DOUTPWR1) 34 VIO-WHT 10 Leader Lamp
WHT-RED 5 Shift Up Btn
WHT-BLU 6 Shift Down Btn
GRY-YEL 7 E-Brake Btn
BRN-RED 4 Analog GND
BRN-GRN 3 Brake
BRN-BLU 2 Gas
BRN-BLK 1 Analog PWR
Pedal Assembly
1 Analog PWR
2 Gas Pot 5 K?
5 K?
3 Brake Pot
5 Analog GND

E-Brake Button Seat Assembly

Harness Part #: 115-0071-01
5 E-Brake Btn 5
Shifter Micro Switches
2 Shift Down Btn 2 WHT-BLU 2 Down
1 Shift Up Btn 1 WHT-RED 1 Up
Shifter Rt Btn (DINA1) 27 WHT-YEL 4 Shift Rt Btn 4 WHT-YEL 4 Right
Shifter Left Btn (DINA0) 8 WHT-GRN 3 Shift Left Btn 3 WHT-GRN 3 Left
Ground 5 BLK-WHT 7 Shift Btns Comm 7 BLK-WHT 5
10 GND 10 GRN-YEL 9
Brake Lamps
(DOUTPWR2) 16 GRY-BRN 6 Brake Light Ctrl 6 GRY-BRN 2 To Brake Light
9 +12 VDC 9 YEL 1 (Tail Light)

11 +5 VDC 11 RED E-Brake Button Lamp

8 GND 8 BLK 5V, 0.2A (#555)

1 To CCFL
1 +12 VDC
2 Power Inverter
Ground 3 BLK-WHT 2 GND
3 GND +5/+12 VDC in from
Power Harness
4 +5 VDC

Card Dispenser Signals Coin Door Assembly

Bill Validator
Ready (DINA2) 9 WHT-ORG 1 Ready
Dispense (DOUT0) 13 WHT-BRN 3 DIspense YEL 8 BILL 8 Pulse Out
To Card Dispenser*
Error (DINA3) 28 WHT-VIO 2 Error (If Used)1 4 AC (L) 4 AC Line
Hold/Drop (DOUT1) 32 WHT-BLK 4 Hold/Drop 6 AC (N) 6 AC Neutral
5 GND
9 NC 9
6 +12 VDC 7 GND 7
To Power Strip

Dollar In (Coin Line 1) 30 GRY 9 Dollar In 9 YEL

1 GND 1 BLK YEL
RED Lamps: 5V, 0.2A (#555)
3 +5 VDC 3 VIO
RED
7 +5 VDC 7 RED METER+
Meter
4.5V, 2W
Coin Counter Out 35 BRN 8 Coin Counter 8 BRN METER-

Operator Button (DINA5) 29 YEL 5 Operator Btn 5 YEL

NO COM Operator
Ground 31 BLK-WHT 4 GND 4 Button
BLU
2 GND 2 BLK-WHT BLK-WHT
Coin Line 0 (Coin In) 11 WHT 6 Coin In 6 WHT
NO COM

Notes:
*Part number 115-0069-01 can be replaced with 115-0084-01. If 115-0069 is used,
USB Port To PCI USB Port in Computer
add 115-0081-01 to connect to SmartCard dispenser.
on USB I/O Extreme Card (Via USB Hub if Used) Wire colors may vary based on harness revisions.

Figure 59. Detailed Wiring Diagram

Need for Speed™ Underground System Manual
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 Chapter 10 — Diagrams and Schematics

AC Power Strip

Monitor
Ventillation Fan
White Black Green Computer
Marquee Light Fixture
AC Power Plate DBV
on Cabinet Rear +24 VDC Power Supply
(Top View) +12/+5 VDC Power Supply

(Two middle terminals To Coin Box Ground Lug

are not used.)
N L To Monitor Ground Lug
Top View Ground Lug

To Ground
AC IN Lug on Bottom
(Cabinet Power Cord) of Connector
(Not Shown)

Set Input Voltage (115 or 230)

through hole in top.
+12/+ 5 VDC Power Supply

AC AC FG -12V +12V +5V

GND GND
(N) (L) 1A 1A 15A H ARJ

Pot
Power ON
White Black Green
+12V GND GND +5V LED
Part #: 115-0008-01 (Yellow) (Black) (Black)(Red)
To AC Power Strip

Part #: 15-0070-01

+12 VDC for Cold To Audio AMP PCB To Harness #: To Harness #:

Cathode Lights 115-0068-01 115-0069-01

+24 VDC Power Supply

MAXIMUM CONTINUOUS OUTPUT POWER IS 115W
Power ON
— +24V/4.7A

— +12V/5A

LED
— AC N
— AC L
— GND

— GND

Check Input Voltage

— FG

Pot (115 or 230)

through hole in side.
H

Red Black Green Black White

To Force Part #: 115-0007-01

Part #: 115-0008-01
Feedback PCB
To AC Power Strip

Figure 60. Power Distribution Diagram

© 2006 GLOBAL VR, INC.

040-0049-01 Rev. B 1/20/2006 Page 79 of 84
Chapter 10 — Diagrams and Schematics

Computer
ON/OFF Switch
Computer
Voltage Switch Power Supply
(115V or 230V) Cooling Fan
PS/2 Mouse Port
115

AC Power Connector
(Not Used)
PS/2 Keyboard Port Parallel Port
(Purple) For Parallel Game Dongle
(If Used)
Serial Port (Not Used)
Case Fan Parallel Game Dongle
VGA Port (Not Used) (If Used)

Ethernet Port

Game Dongle
Computer USB Ports For Cabinet Linking via
DO NOT USE LAN on Power Plate

Audio Ports DB25 Port on

Green to Front Speaker USB I/O card
Port on Audio AMP to Harness
Blue to Rear Speaker PN: 15-0068-01
Port on Audio AMP DVI Port
Red to Ctr/Sub Port on S-Video (For External
Audio AMP Monitor, If Used)
DB37 Port to Video Card Monitor Port
Harness PN: 115-0069-01 USBI/O Extreme PCB
USB Port on USBI/O Card
PCI USB Ports (4) to PCI USB Port
PCI USB Card
- Force-Feedback PCB
- USB Port on USBI/O Card Modem Card Line In
Game Dongle

- SmartCard Reader to Phone Line via

- USB Game Dongle TEL on Power Plate
(If Used)
Phone Out (Not Used)

Figure 61. Computer Rear Panel Diagram

Need for Speed™ Underground System Manual

Page 80 of 84 040-0049-01 Rev. B 1/20/2006
 Chapter 10 — Diagrams and Schematics

Typical Dial-Up Network

Important: Only one device at a time can use a standard phone line. Make sure games that
share a phone line call in at different times.
Do not connect a phone line to an Ethernet port or your phone system may malfunction.

Wall
Phone Jack

Line Splitters
Line
Splitter

Linked Need for Speed™ Underground Cabinets

Main Line
Note: Each linked cabinet requires a phone connection. Phone lines do not link Out
cabinets for head-to-head racing. Cabinets must be linked via the Ethernet
port and a network hub.

Line Splitter
Wall
Phone Jack

Wall Phone Jack

Non-Linked Need for Speed™ Underground

Wall Phone Jack

Office Phone
`
EA SPORTS™
PGA TOUR® Golf
Office Computer 1 2 3
4 5 6
7 8 9

EA SPORTS™ * 0 #

MADDEN NFL® FOOTBALL Pay-Phone Line

DO NOT USE

Note: Devices can be connected to splitters in

any combination.

© 2006 GLOBAL VR, INC. All Rights Reserved. GLOBAL VR is a registered trademark of Global VR, Inc.
All other trademarks are the properties of their respective owners. 040-0113-02

Figure 62. Setting up a Dial-up Game Network

© 2006 GLOBAL VR, INC.

040-0049-01 Rev. B 1/20/2006 Page 81 of 84
Chapter 10 — Diagrams and Schematics

Typical Broadband Network

4-Port Netgear®
Router*

*Tested with Netgear

RP614v2 Router

Out of Building
to Internet
Network Router

Broadband
Modem
Linked Need for Speed™ Underground Cabinets

Non-Linked Need for Speed™ Underground

EA SPORTS™
PGA TOUR® Golf

EA SPORTS™ `
MADDEN NFL® FOOTBALL

BREEDER'S CUP® Office Computer

© 2006 GLOBAL VR, INC. All Rights Reserved. GLOBAL VR is a registered trademark of Global VR, Inc.
040-0113-01
All other trademarks are the properties of their respective owners.

Figure 63. Setting up a Broadband Game Network

Need for Speed™ Underground System Manual

Page 82 of 84 040-0049-01 Rev. B 1/20/2006
 Chapter 10 — Diagrams and Schematics

Warranty Service

If at some point you require warranty service, contact your distributor. If the Technical Support staff
determines that your game is defective, a Return Merchandise Authorization (RMA) number will be
issued.

Warranty Information
LIMITED WARRANTY
GLOBAL VR® warrants that its computer circuit boards, hard drives, power supplies, monitors, displays, controls, sensors, and mechanical
structures are free from defects in materials and workmanship under normal use and service for a period of ninety (90) days from the date of
shipment.
All software and accompanying documentation furnished with, or as part of the Product, is supplied “AS IS” with no warranty of any kind
except where expressly provided otherwise in any documentation or license agreement furnished with the Product.
During the warranty period, GLOBAL VR® will, at no charge, repair the Product, provided:
- Purchaser believes that the Product is defective in material or workmanship and promptly notifies GLOBAL VR® in writing with an
explanation of the claim;
- All claims for warranty service are made within the warranty period;
- Products are returned adequately packed and freight prepaid to GLOBAL VR®’s designated service center;
- GLOBAL VR®’s inspection or test of the Product verifies to GLOBAL VR®’s satisfaction that the alleged defect(s) existed and were not
caused by accident, misuse, neglect, unauthorized or attempted repair or testing, unauthorized modification, incorrect installation,
vandalism, failure to follow the maintenance schedule or procedures; or operation in out-of-specification environmental conditions.
GLOBAL VR® will return the repaired Product freight prepaid to the Purchaser. All freight costs associated with replacement of warranty
parts after expiration of the original warranty period are the responsibility of the Purchaser. GLOBAL VR® is not obligated to provide the
Purchaser with a substitute unit or on-site service during the warranty period or at any time. If after investigation GLOBAL VR® determines
that the reported problem was not covered by the warranty, Purchaser shall pay GLOBAL VR® for the cost of investigating the problem at its
then prevailing per incident billing rate. No repair or replacement of any Product or part therein shall extend the warranty period as to the
entire Product. The warranty on the repaired part only shall be in effect for a period of ninety (90) days following the repair or replacement of
that part or the remaining period of the Product parts warranty, whichever is greater.
Purchaser’s exclusive remedy and GLOBAL VR®’s sole obligation is to supply or pay for all labor necessary to repair any Product found to be
defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts. If repair or
replacement fails to remedy the defect, then, and only in such event, shall GLOBAL VR® refund to Purchaser the purchase price for said
Product. Purchaser’s failure to make a claim as provided above or continued use of the Product shall constitute an unqualified acceptance of
said Product and a waiver by Purchaser of all claims thereto.
IN NO EVENT SHALL GLOBAL VR® BE LIABLE FOR LOSS OF PROFITS, LOSS OF USE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM OPERATION OF THE GAME IN ANY CONDITION. GLOBAL VR® SHALL NOT BE RESPONSIBLE
FOR THE SUITABILITY, PERFORMANCE, OR SAFETY OF ANY NON- GLOBAL VR® PART OR ANY MODIFICATION
PERFORMED BY ANY PRODUCT DISTRIBUTOR UNLESS SUCH WORK IS EXPRESSLY AUTHORIZED IN ADVANCE BY
GLOBAL VR®.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS OR
LIABILITIES ON GLOBAL VR®’S PART, EXCEPT FOR ANY EXPRESS WARRANTY SET FORTH IN A WRITTEN CONTRACT
BETWEEN GLOBAL VR® AND PURCHASER CONTAINING SPECIFIC TERMS WHICH SUPERSEDE THE TERMS HEREIN. THIS
WARRANTY DOES NOT AUTHORIZE ANY OTHER PERSON TO ASSUME OTHER LIABILITIES, IF ANY, CONNECTED WITH
THE SALE OF PRODUCTS BY GLOBAL VR®.

© 2006 GLOBAL VR, INC.

040-0049-01 Rev. B 1/20/2006 Page 83 of 84
Technical Support

Free telephone, e-mail, and online support are provided for systems during the warranty period.
GLOBAL VR® Technical Support can help you troubleshoot problems and diagnose defective
parts. We can also answer questions about the operation of your game.
When you contact Technical Support, please provide the following background information to
aid our technical support process:
• Cabinet Serial Number (found on the back of the cabinet). Write your serial number
below for easy reference.

Cabinet Serial Number: ______________________________________

• Your mailing address and telephone number.

• A summary of the question or a detailed description of the problem with your cabinet.

The additional information listed below, as applicable, may assist Technical Support in solving
your problem quickly.
• Specific error message For Online Cabinets:
• Game and OS version numbers • Cabinet ID
(From the Machine Information screen.) (From the Registration Options screen.)
• Date of latest install or upgrade • Date of last successful sync
• Any changes made to the system (From the Registration Options screen.)
• For game-play issues, the game mode and
number of players

Service & Parts Tournament Support

Hours: 7:00 AM–5:00 PM Pacific Time Hours: 8:30 AM–7:00 PM Pacific Time
Monday–Friday Monday–Friday
Phone: 408.597.3435 Phone: 408.597.3429
Fax: 408.597.3437 Fax: 408.597.3439
E-mail: [email protected] E-mail: [email protected]

Tournament Billing: 408.597-3400, and ask for Tournament Billing

Find technical documents and service bulletins online at: http://service.globalvr.com

To comment on this manual, please e-mail: [email protected]