Mohan Kumar

A-139, Plot B9/6 Telecom City Sector 62 Noida U.P. PIN-201301(INDIA)

Cell: +91 7042073285/9810603285 • Email:[email protected]
Senior-IT Management Professional (BFSI Domain- Delivery & Program governance)

Professional Synopsis
 Master in Physics and Business administration with 22+years of rich experience in financial services
domain–product and services, Account/Engagement & Stakeholder Management, managed large
Business Transformation program, Product /Solution conceptualization and development along with post
implementation and support, Worked as practice head for Digital and automation CoE to do the POC for
 presales and sales enablement. 
 Presently working with Tech Mahindra as BFSI Delivery Head for Middle East and managing various
accounts /Program in Digital Banking, Core Banking, Large transformation programs in Testing, Oracle
product suits implementation- ERP, MW, SOA, Oracle DB , RPA and automation engagement and support
legacy systems and BMC tools for ME customers.
 As a Vertical head, I am responsible for P&L, over all delivery & Customer satisfaction. Productivity
improvement through digitalization like RPA and automation and responsible for competency
development, account mining, presales and evaluation of new prospects, alignment partnership with
fintech organization as SI delivery partner. Budgeting and plan preparation for vertical growth. KRA to
increase CSAT for customer and employee.
 As a vertical head responsible for pre-bid qualification, discussion on RFP solutioning, effort estimate
reviews, proposal defense etc. for vertical growth in coordination with account manager in same time
while focusing on account mining with existing customer.
 Prior to tech Mahindra worked with Infosys Technology Limited, Zensar Technologies, and Nucleus
software and worked in various capacity in last 20+ years– Delivery Manager, Program Manager, Product
 Head, Principle consultant ,Mobile ,Digital and automation CoE and Practice lead etc.
 Proven success in effectively handling large program /accounts and delivery management for Deal size of
more than USD 40M and team Size 150+ for fortune 500 clients like RBS, Barclays, NCBC, Capone,
SunTrust ,Income Tax, Investec Bank, Mashreq Bank, ADCB, BankMed, Bank Sohar ,Bank Muscat,
Riyadh Bank etc.
 Have lead the team for RTB and CTB for Mashreq Bank, Bank Dofar, and Bank Muscat along with ENBD
 where Infra and app support transitioning in in progress.
 Have Implemented and supported more than 40+ product implementation, Data migration, production
support across the globe along with large Business transformation program for BankMed, NCBC,
 Mashreq, RCB and RBS having different geography and time zone.
 Extensive international experience, including assignments in Asia-Singapore, Philippines, Japan, Middle
 East – Riyadh, Beirut, and South Africa.
 Consulting experience in Finance Domain especially in Retail banking (Asset & Liability),Credit
Risk/Market Risk, Capital Market, Mobility and E-governance. Over 15 years of experience in financial
(BFSI) domain and extensively worked on Financial project development, implementations, support. As a
 partner working with bank on their RTB, CTB initiatives.
 Certified Scrum Master Holds the distinction of implementing processes such as CMMi/ Six Sigma /Agile
and new age delivery framework with exposure in PMO and CoE setup. Worked as ATM with KPMG for
 CMMi certification for Nucleus Software.
 Experience in Implementing Design Thinking for understanding client’s requirements & pain points,
industry view & insights and end customer view to help client finding root cause of problems.
 Understanding & Defining As-is processes, systems, architecture and recommend to-be processes,
architecture, solution components, technologies basis client’s infrastructure, budget constraints,
regulatory requirements
 Proficient in Leading solutions for Banking Industry on Big Data Handling using NoSql Databases,
Analytical Requirements, Robotic Process Automation, Messaging, M-wallet, Mobility applications, API
platform, Omni channel solutions
 Enthusiast about Artificial Intelligence, Machine Learning, IoT, Blockchain, Computer Vision and Analytics
and certified on Digital 401 (Internal to Tech Mahindra)
 Experience in setting-up Center of Excellence for Digital, Automation and Mobility space in my
engagement with Infosys and Tech Mahindra.
 Outstanding communication talents with ability to build and lead highly efficient teams, to train technical
personnel, and to convey complex concepts in understandable terms. Leading high performing teams
through improvements and always setting higher benchmarks with a gust of challenge to achieve.
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Key Deliverables
Domain
 Banking and Financial Services (Retail Banking, core Banking, Digital Banking), Card and Payments,
Credit Risk/Market Risk, Oracle financials (EBS), Hyperion planning, Oracle DB and BI.
- Capital Market - Mobility/Digital/RPA - E-Governance (Income Tax )
Functional
- Pre-Sales / Deal Solutioning - Delivery/Account Management - Client/Biz Partner Management
- Quality Management-CMM, Six
- Program/Project Management - Thought Leadership Sigma, Design Thinking.
- Project Set-up and Stabilization - Effort & Cost Estimation - Application Design & Development
- Digital CoE /FS Practice mgt -Risk Management -Architectural Design & Set-up
- Product/Solution Development - RTB/CTB - Account Strategies and PnL

Technical Skills
 Software  Developer 2000 (Forms 6i/5.0/4.5 & Reports (6i/3.0/2.5),
 VB6.0, Pro*C and Unix, Java,J2EE,Struts,Documentum5.3,
 Databases  Oracle 7.x, Oracle 8.x (8.1.7.4), Oracle 9i Database Release 2
(9.2.0.4), MS-SQL, MS-Access, FoxPro. DB2
 Case tool  Designer 6i, Visio.
 Reporting Tools  Oracle Discoverer Reports, Oracle Reports 2.5,Business Objects,
Bi-Cogon’s, Jasper, Birt(with configurable facility)
 App Server  Oracle 9iAS 1.0.2.2, 10G AS, Weblogic8.1.
 Workflows  JBPM 5.2, ILOG ,PEAS
 Rule Engine  ILOG ,DROO
 FinTech  KONY , Backbase, Volante , Smart Vista(Card) , Flex Cube ,BCP
(Card), Temnos (Core Banking), JMR & Profintch (Oracle ERP, BI, Data
  warehouse, Hyperion, Oracle Middleware.
 OLTP Applications  Oracle E-Business suite- Financial version from 11.5.10.2 to 12.2.4
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Project Operations
 Ensuring end-to-end management of projects from conceptualization, solutioning, technology mapping,
capability building and execution. Program governance with focus on quality, budget, schedule with focus
on customer satisfaction to get repeat /new business.
 Defining team KRA and building skilled and motivated team, holding delivery review meetings,
governance call with customer, Defining strategies, account planning with sales for new business
 Vendor/Partner evaluation and on boarding as per program needs.
 Review PMO team to ensure revenue projection, EBIDTA, Project cost are align with KRA.
 Fortnightly review with RMG and HR and Training department for hiring, trained and nurturing talents.

Project Management Skills

Project Integration Management Project planning, execution, monitoring & controlling and closure
Project Time Management Activity Definition, Sequencing, Schedule control, MS Project.
Project Tracking Traceability, Configuration Management, Phase End/ Milestone
Reviews and Variance Reports, MS Project, VSS , IBM Clear case
Risk Management Identification, Early elaboration, Mitigation Plan, Escalation,
Monitoring and Control
Project Quality Management Quality Planning, Quality Control Planning
Estimation WBS Method, FP Estimation
Project SDLC Methodologies Agile Waterfall & Spiral SDLC, WBS, RAD, Strategic planning,
SOW, RFP and recruiting.
Team Dynamics Team Acquisition, Kick Off, Team Motivation, Commitments and
Expectation Setting, Performance Appraisals and Re-assignments
Communication Channels Escalation Mechanism, Stakeholder Management

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Career Contour

Organization : Tech Mahindra (August 2015 – Till Date)

Role Performed : BFSI Delivery Head ( Middle East)
Team size and
Portfolio : 150+/ USD 20M per year.

Job Profile : As a BFSI Delivery Head Mohan is responsible for supporting ME banking client’s for on
supporting existing business operations (RTB) transforming business through
implementation of financial products/solution on retail banking, core banking , Digital
banking, automation(RPA), CRM , Oracle E-business suits and responsible for revenue
growth and EBIDTA management. Mohan is responsible for :
 Delivery Governance - Manage large multiyear Outsourcing engagement in the areas of
Service Delivery management, Technology Management, Contract/Financial management
and Relationship Management.
 Service delivery management includes Application development and management,
Infrastructure provisioning and sustenance and leading the Process and quality initiatives
in the account for continuous service delivery improvements.
 Technology Management enabling better alignment of IT to the emerging business context
of the account through digital and automation.
 Contract/ Financial management focusing on P&L for the account, bringing in commercial
value to the client.
 Nurturing Talents - People transition, Team formation & ongoing Performance
management of large team of teams lead by multiple Program Managers.
 High profile role with direct exposure with Bank CIO/CXO and Tech senior Leadership and
be part of TechM leadership for various strategic initiative.
 Growth prospective - Evolve as a Senior Service Delivery role managing larger business
transformation programs as well as multiple accounts of FP, T&M and value based pricing
models.
 PnL Management – Responsible for revenue projection and growth with Key focus on
EBIDTA/margin growth along with account manager and back office team.
 CSAT – Responsible for customer satisfaction and continuous improvement of CSAT. Focus
on providing value to customer, Ensuring quality of delivery having with strong program
governance, periodic reviews with Project and program managers, QA lead and customer
stakeholders and account managers.
 Digital and automation CoE – nurturing talents to work on Digital, automation through UI
path and Blue Prism, implementing design thinking to increase productivity and customer
satisfaction which helps to get repeat business.
 Strategic initiative– Responsible for setting up account strategies and delivery alignment
as per account plan. Assist sales and pre-sales team for RFP/RFI responses and BQ calls.

Organization : Infosys Technologies Ltd (September 2008 – August 2015)

Role Performed : Group Project Manager and Delivery Anchor( BFSI Chandigarh)
Delivery Account Manager Jan’13 –Aug’15 RBS & Barclays ( UK and India)
Delivery Manager March’13- Dec’13 ITD-CPC (E-governance)
Program Director (KSA) Jan’11- March’13 NCB –SBP Business Transformation
Practice/CoE lead Jan’10-Jan’11 Mobile CoE Lead (PPS)
Product Development Sept’08- Dec’10 Trading Platform(iTrade), Loan-
PRISM Practice Lead Origination(iCas), CA ,App store- Ent
Team /Portfolio : 100+ , USD 15M/Year

: Mohan played various roles in his stint with Infosys Oracle CoE. In his last assignment
I was managing RBS and Barclays account for Oracle business of suite for RTB and CTB
perspective and grow the business multiple fold. He was instrumental for RBC Canada,
Job Profile NCB –KSA large deal transformation program where he was engaged with CIO/CXO and
Infosys leadership team for program governance and successful implementation. He was
instrumental and lead solution development of InFusion, Itrade and other solution
development as part of Infosys BFS team. His responsibilities are :

 Quarterly and Annual revenue growth of the account
 Responsible for the profitability of the accounts
 Liaise with client team as a strategic partner to the client
 Work with senior client stake holders to drive the Program
  Ramp up the team, laying down processes and follow CoE best practices
 Work closely Talent team and HR for demand fulfilment as per program need.
 Knowledge Transfer, application transitioning and issue resolution
 Streamline the implementation and release management
 Work with Oracle for quicker closure of product issues.
 Liaise with various internal teams and other vendors to ensure delivery of complex Cloud
Transformation Programme with multi-year multiple releases,
 Risk and Issue tracking, analysis and management
 Mentor the offshore project manager and guide the team in development activities so as
to address the client needs
 For complex requirements interact with the client and facilitate meetings with client and
onsite leads to clarify the project team’s queries

Organization : Zensar Technologies Ltd (December 2006 – September 2008)

Designation : Program Manager (FSIG Division)
Team Size : 60+
Jo Profile : Zensar Technologies Ltd is a leading Software Solutions provider. Mohan was part of FSIG group
Which is Banking, finance and insurance vertical of Zensar. Mohan was deputed as onsite
program manager in one of the leading private Bank in South Africa to manage Run the
bank business. Investec bank having branches in UK, Australia and Ireland. As a
program/Delivery manager responsible for the quality delivery and support of the various
projects, which are running in different technologies in the budgeted time and efforts. As
I was part of Investec team, fully involve for the budgetary planning and recoveries. As an
onsite program manager, I am SPOC from Zensar who is responsible for development and
support of project in risk and compliance division. I am also responsible to keep track of
revenue and profitability of my team and generation of business in terms of new project
and resources with the help of Business manager and a/c manger.

Organization : Nucleus Software Exports Limited (February 2001 – November 2006)

Designation : Project Manager (Retail Banking)
Team Size : 25+
Job Profile : Nucleus Software is a leading Software Solutions provider to the Banking and Financial
Industry with solutions for Retail Banking, Corporate Banking, Cash Management, Trade
Finance, Internet Banking and Credit Cards. As a Solution architect my responsibilities are
solutioning product, Business gap analysis, effort estimation, coding, testing, production
Deployment and post production support. During my tenure in Nucleus, I was part of core
Team to develop Retail Banking Loan& Deposit solution for banks and lead
Implementation and production and support for BHW Home Finance, India bulls, SIFL-
Singapore, TSB-Japan, HDFC-Mumbai, ICICI Bank, Amex, BNP Paribas, Bank Of America,
Arab National Bank-Jordan, Bank Muscat International, Mashreq Bank-Dubai, Planters
Development Bank -Philippines.

Organization : Escorts Limited(July 1999 – February 2001) – Assistant Manager(IT)

Organization : Jaintec Information Systems (P) Limited (February 1998 – July 1999) - Programmer
Organization : Unitech Computers (P) Limited Lucknow (September 1994 - May 1996)- Programmer
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Notable Client and Location of work

 Mashreq Bank, ADCB , Ajman Bank, EDB ,Finance House, Network International – UAE 
 Doha Bank , Qatar National Bank – Doha 
  Bank Med – Lebanon 
  Bank Muscat , Bank Sohar, Bank Dofar, National Bank of Oman, Oman Arab Bank
  Royal Bank of Scotland (Account Delivery Manager)
  ITD-CPC ( Program Manager)
  NCBC – Jeddah ( Sr. Program Manager for Business transformation )
  Delivery Manager -TME Europe for Enterprise AppStore
  Royal Bank of Canada – Program Management
  Investec Bank Limited, Sandton City SA- On Site Program Manager
  BHW Birla Home Finance Limited- Customized implementation and Support
 India bulls Financials Services, Gurgaon- Customized implementation and Support
  Mashreq Bank, Dubai- Implementation and Support
  Arab National Bank, Jordon- Implementation and Support
  HDFC Bank Limited, India Post Implementation Customization and Support
  Sing investment Finance Limited Singapore-Implementation and Support
  ICICI Bank Limited, India Post Implementation Customization and Support
  Planters Development Bank Philippines- Implementation and Support
  Tokyo Star Bank Japan Post Implementation Support
  American Express Bank, India -Implementation and Support
  BNP Paribas -Post Implementation Support
  Bank of Muscat International, India Post Implementation Support
  Bank of America, India Post Implementation Support
  Churchill Insurance Limited-Support
 Escorts Limited, India ERP Implementation

Professional Enhancement
Training and Certification
 Digital 401 certification (Internal to Tech Mahindra) 
  Certified Scrum Master (CSM) in May 2012
  PMP Training from PMI organized by Infosys, Nucleus and Investec.
  Certification courses on Banking (Internal to Infosys)
  Six Sigma Green Belt training from TQMI
  CMM Level 5 Assessment training from KPMG.
  Business communication, Enhancing Effectiveness
 Certificate Course in Oracle 7.x, Developer 2000(4.5 & Reports 2.5.)
  Visual basic foundation Course
  Foundation course on Oracle Discoverer reports
Organizational Activities
  Active member of PM Task Force, Audit committee and SEPG in Nucleus
 Conducting internal training on various functional/Technical/Process aspects in Infosys, NSEL and
Zensar.
  As an active member of Infosys BFSI quality team worked and roll out below framework
  Co-creation framework
  IP protection
  Licensing management
  Daily build, automation and code coverage.
  Executed Six Sigma green belt project in NSEL for Support projects.
 Initiative to work on Mobile domain and executed various technical POC on augmented reality and
Context transfer using QR codes.
 Digital 401 certified in TechMahindra and taking initiative and train teams on Design thinking, Digitization
and automation 
Thought Leadership
As a thought leader published below articles at Infosys.com and leading financial journals –
 Code Refactoring(Link)
 Building an Enterprise Application Store
 Software Evaluation- A Product Perspective
 Performance testing of Business Process Management (BPM) applications using JMeter
 Best practices in mobile application testing(Link)
 Iris Scan Biometrics for Secure Data Access (Global Finance)
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SCHOLASTICS

Education Qualification University/college Year of Division/%

passing
MBA(Information Technology) AIMA-CME New Delhi 1998 First/89%
M.Sc.(Electronics) Lucknow University 1994 First/64%
B.Sc.(Physics, Maths) Lucknow University 1992 First/62%
Intermediate(Science ,Maths) U.P Board 1989 First/62%
High school(Science) U.P Board 1987 First/77%

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PERSONAL PROFILE

 Marital Status  Married

 Mailing Address  A-139 Telecom City (Plot # B9/6) Sector 62 Noida
  Passport Details  Z4866055