Activity: Role Playing as a Call Center Agent for Hotel Reservation
Casts:
Call Center Agent: Ezrajanah C. Gasing
Customer: Karryle Malate
Hotel name: E Hotel
SCRIPT
Ezra: Hello, this is the E-Hotel reservation center. How may I help you today?
Karryle: Hi, I'd like to book a room for the weekend of October 14th.
Ezra: Sure, I can help you with that. What type of room would you like?
Karryle: I'm looking for a double room with two queen beds.
Ezra: Okay, and how many nights will you be staying?
Karryle: Two nights.
Ezra: And do you have any preferences for smoking or nonsmoking?
Karryle: Nonsmoking, please.
Ezra: Great. Let me check our availability. We do have a double room with two queen beds available for
the weekend of October 14th. The rate for that room is 1000 pesos per night.
Karryle: That's fine. I'll take it.
Ezra: Okay, great. To make the reservation, I'll need your name and contact information
Karryle: My name is Karryle Malate and my phone number is 09123456789
Ezra: Thank you, Mr. Karryle. Your reservation is confirmed for the weekend of October 14th. You will
receive a confirmation text shortly. Is that all?
Karryle: Yes, Thank you for your help.
Ezra: You're welcome. Have a great day!
End of call
