1. Rewrite this informal email to make it more formal.
Hi there,
That electric toothbrush you sold me online a couple of days ago is not good. The electric
charge runs out after about five minutes! I reckon it should last an hour or so. How about
sending a replacement? If not, I’ll write a nasty review on your website.
Bye for now,
Peter
2. Read the complaint email below and answer the following questions.
To : [email protected]
From : [email protected]
Complain About XYZ Pharmacy at Eden Hill Branch
Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14
January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine
Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and
one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only
one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets
of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my
grandmother could have taken a dangerous overdose of Kendomol. I would be worried about
getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention.
I think it happened because there were not enough staff on duty. I understand that mistakes
happen but there needs to be a minimum of two pharmacists at all times so all prescriptions
can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
a. Match the sentence with the part of the email.
greeting Yours faithfully,
introducing your reason for I have been a regular customer of your shop for many
writing years.
background information I would like a refund of the difference as soon as
possible.
what went wrong Dear Sir/Madam
what you'd like to happen I am writing to express my dissatisfaction at the
service I received.
closing After leaving your shop today, I realised I had been
charged £100 instead of £10.
b. Write the sentences in the correct group
I trust that you will There is an error in I would be grateful if There seems to be a
replace the bill. you problem with the
the item. could look into the battery.
matter.
The delay was When I checked the I must insist on a full I hope you can take
unacceptable. item, I refund. steps to
found that it had been make sure this does
damaged. not
happen again.
What went wrong What you’d like to happen
c. Rewrite these sentences using the passive to avoid saying the pharmacist.
i. The pharmacist served me within ten minutes.
ii. I realised the pharmacist had given me the wrong medicine.
iii. The pharmacist should have checked the prescription more carefully.
iv. The pharmacist corrected the mistake.
v. The pharmacist must not make this mistake again.
