Process Chart
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Project: Process: State: Chart type: l
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Operation Transport Inspection Delay Storage
VA.ENVA.NVA Details
Step # Activity description Time
(minutes) ¡ ð ¨ D s CInputs, outputs, rejection points, remarks, …
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1 Student Inquiry Submission 31-Dec ¡ eVia email, insperson or phone
2 Initial greeting and gathering detail 2 ¡ gStaff welcome student and gathers basic infor
o
3 Assess Issue Complexity 1 ¨ rDetermine if it's a simple or complex issue
4 Simple Issue 2 D yDecision point
5 Provide Immediate solution 1 ¡ If simple, give response
6 Notify student of outcome 1 ð Inform student of solution
7 Student's engagement 5 ¨ Students participate in problem solving
8 Complex issue escalation 2 ¡ Is complex, route to qpproriate dept
9 Complex issue processing 2 ¡ Specialized department handles issue
10 Resolution Finalized 1 ¨ Verify issue has been resolved
11 Notify student of resolution 1 ð Update student on outcome
12 Student assessment 2 ¨ Students evaluate service quality and give feedback.
13 Follow-up is needed 1 ¡ Reach out to ensure issue was solved
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19
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Count: 0 0 0 0 0
per process step: 0 0 0 0 0
Total VA Total NVA 0 Total ENVA
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VA Time Minutes NVA Time 0 Minutes ENVA Time
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Minutes
Distance traveled Meters Lead Time 22 Minutes VS Ratio
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Continuous Improvement Toolkit . www.citoolkit.com
Guidelines:
A Process Chart is a table illustrating the sequence of actions within a process.
1st: List all activities within the process.
2nd: Identify the type of activities (operation, transport, inspection, delay or storage). Use only the character "X" under the symbols to identify the type of activity.
3rd: Classify each activity into value added, non-value added or essential non-value added (ENVA).
