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Complaint

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0% found this document useful (0 votes)
22 views4 pages

Complaint

Uploaded by

dgoldwater1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Department of Health & Human Services Printed: 10/14/2024

Form Approved OMB


Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY
AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED
A. Building
145911 B. Wing 07/09/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Goldwater Care Gibson City 620 East First Street


Gibson City, IL 60936

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES


(Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
Level of Harm - Minimal harm
or potential for actual harm 40385

Residents Affected - Some Based on interview and record review the facility failed to respond to call lights timely for five (R6, R7, R10,
R9, R12) of 12 residents reviewed for call lights in the sample list of 17.

Findings include:

The facility's Resident Council Meetings dated 4/29/24, 5/28/24, and 6/24/24 document concerns of call light
wait times on all shifts, including wait times of almost an hour on second shift.

On 7/9/24 at 10:00 AM, R6 stated sometimes R6 waits awhile for R6's call light to be answered.

On 7/9/24 at 10:25 AM, R7 stated R7 waits awhile for call lights to be answered due to the facility being short
of staff.

On 7/9/24 between 10:35 AM and 10:50 AM, R10 stated it takes a long time for staff to answer R10's call
light, because staff are too busy, and this happens on any day and shift.

On 7/9/24 at 10:44 AM, R9 stated R9 waits awhile with R9's call light on before staff provide help.

On 7/9/24 at 12:58 PM, R12 stated R12 is the Resident Council President and long call light wait times is
frequently mentioned in the council meetings.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE


REPRESENTATIVE'S SIGNATURE

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet


Previous Versions Obsolete Page 1 of 4
145911
Department of Health & Human Services Printed: 10/14/2024
Form Approved OMB
Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY
AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED
A. Building
145911 B. Wing 07/09/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Goldwater Care Gibson City 620 East First Street


Gibson City, IL 60936

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES


(Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0677 Provide care and assistance to perform activities of daily living for any resident who is unable.

Level of Harm - Minimal harm or **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 40385
potential for actual harm
Based on interview and record review the facility failed to provide showers as scheduled for one (R10) of
Residents Affected - Few seven residents reviewed for Activities of Daily Living in the sample list of 17.

Findings:

On 7/9/24 from 10:35 AM-10:50 AM, R10 stated residents are suppose to get showers/bed baths twice per
week, but sometimes that doesn't happen. R10 stated the staff get too busy and forget, usually because they
don't have enough staff. R10 stated R10's showers are scheduled for Mondays and Thursdays, and R10 did
not get a shower yesterday (Monday).

R10's Minimum Data Set, dated dated dated [DATE] documents R10 is cognitively intact and is dependent
on staff for bathing/showers.

The undated East Evening Showers list documents R10's showers are scheduled on Monday and Thursday
evenings. R10's Shower Day Skin Inspections for June and July 2024 were requested. R10's shower
documentation, provided by V2 Director of Nursing, documents showers on 6/6/24, 6/10/24, 6/13/24, 6/20/24
(refused), and 6/27/24. There are no documented showers for July 2024 and no other documented showers
for June 2024.

On 7/9/24 at 1:20 PM, V2 Director of Nursing stated V2 could not find documentation that R10 received
showers in July 2024. V2 confirmed there are no documented showers for R10 from 6/14-6/19/24 and
6/21/24-6/26/24. V2 stated when a resident refuses a shower staff should offer a shower the next day, but V2
could not find documentation that R10 was offered a shower after 6/20/24 until 6/27/24.

The facility's Bathing-Shower and Tub Bath policy dated 1/31/18 documents showers/bathing will be offered
twice weekly or according to resident's preferred frequency, and will be documented in the resident's
electronic record.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet


Previous Versions Obsolete Page 2 of 4
145911
Department of Health & Human Services Printed: 10/14/2024
Form Approved OMB
Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY
AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED
A. Building
145911 B. Wing 07/09/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Goldwater Care Gibson City 620 East First Street


Gibson City, IL 60936

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES


(Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Level of Harm - Minimal harm or **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 50430
potential for actual harm
Based on Observation, Interview and Record Review the facility failed to serve meals at an appropriate or
Residents Affected - Some palatable temperature. This failure effects nine (R6, R7, R9, R10, R13, R14, R15, R16, and R17) of 17
residents reviewed for food on the sample list of 12.

Findings include:

The Policy titled In-Room Dining dated 2020 states Meals served in rooms may be periodically checked at
the point of service for Palatable food temperatures. Food temperatures of hot foods on room trays the point
of service are preferred to be at 120 degrees Fahrenheit or greater to promote palatability for the resident. If
there is concern about the temperature or palatability of a meal, a new meal should be ordered from dining
services.

On 7/9/24 at 1:55 PM, there was a sign with posted meal times on dining room door that documented
Breakfast at 7:00 AM, Lunch at 11:45 AM, and Dinner at 5:00 PM.

On 7/9/24 at 12:00 PM, V17 Dietary Aide pushed a cart of uncovered meal trays to the assisted dining room
and distributed the trays to half of the residents. V12 and V20 Certified Nurse's Assistants (CNAs) were in
the room with 14 residents. The meal trays sat uncovered in front of residents and there was no staff
assisting these residents to eat. On 7/9/24 at 12:04 PM, a second cart of uncovered meal trays was
delivered to the assisted dining room. Dietary staff passed the trays and residents R13-R17 sat in the dining
with uncovered meals and no staff assistance.

On 7/9/24 at 12:06 PM, there were two Certified Nursing Assistants (V20,V12 ) in the assisted dining room.
Residents R13-R17 sitting with food in front of them uncovered and no staff assisting. V17 did unwrap
silverware and instructed R15 to start eating. R15 took a drink of water. R17 told V17 that her and R16 can't
feed themselves. At 12:09 PM, V11(Certified Nursing Assistant) entered dining room and started feeding
R16 and R17.

On 7/9/24 at 11:47 AM, V17 (Dietary aide) stated we serve room trays then assisted dinning room then
dinning room. V17 stated she can take food carts to hallway and they may sit for 20 min waiting for a CNA to
pass them. V17 stated on 7/8/24 we didn't start serving breakfast until late because staff didn't have
residents in the dining room. V17 stated we often have to wait to serve assisted dining room because we
wait on CNAs. V17 stated I don't think there is enough CNAs to cover all the people who need help.

On 7/9/24 at 12:06 PM, V20 (Certified Nursing Assistant) stated normally we pass the room trays and hurry
back to assisted dining room to feed residents. V20 stated we try and run and pass trays, then assist with
feeding, however depends on staffing how long that takes. Some of the CNAs stay on the floor to answer
lights. V20 stated CNAs also have to go pick trays up after residents are finished with meal.

On 7/9/24 at 10:00 AM, R6 stated sometimes he receives cold food; it depends on how fast they move the
cart down the hall. On 7/9/24 at 1:10 PM electronic record review shows R6's MDS dated [DATE] documents
R6 is cognitively intact.

(continued on next page)

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet


Previous Versions Obsolete Page 3 of 4
145911
Department of Health & Human Services Printed: 10/14/2024
Form Approved OMB
Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY
AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED
A. Building
145911 B. Wing 07/09/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Goldwater Care Gibson City 620 East First Street


Gibson City, IL 60936

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES


(Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0804 On 7/9/24 at 10:25 AM, R7 stated sometimes she gets cold food at mealtimes. R7 states residents complain
at Resident Council meetings, but she feels nothing ever gets done. On 7/9/24 at 1:20 PM, electronic record
Level of Harm - Minimal harm or review of MDS dated [DATE] documents R7 is cognitively intact.
potential for actual harm
On 7/9/24 at 10:44 AM, R9 stated that sometimes he waits awhile with call light on before staff come help.
Residents Affected - Some R9 stated that the food is often cold when served at mealtimes and sometimes residents wait over an hour
once getting to dining room to be served. R9's MDS dated [DATE] was reviewed and was still in progress.
R9 was alert and oriented and answered questions appropriately during interview

On 7/9/24 between 10:35 AM and 10:50 AM, R10 stated the facility doesn't serve the meals on time, the
meals are usually late. R10 stated it is all meals, they just don't have enough staff. R10's Minimum Data Set,
dated dated dated [DATE] documents R10 is cognitively intact.

On 7/9/24 at 1:30 PM, V22 (Dietary Manager) stated that kitchen staff start plating room trays for breakfast at
7:00 AM, Lunch at 11:45 AM and Supper at 5:00 PM. V22 stated we don't have set meal times to eat
because each day is different. V22 stated there could be times that food sits if staff are not ready to serve
yet, however I try and communicate with them if they are running behind. When asked about plates going to
dining room uncovered, V22 stated I was always taught they didn't need covered. V22 stated that if the food
is left uncovered and not served right away then the resident's food would be cold. V22 stated that there has
been multiple cold food complaints in the past.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet


Previous Versions Obsolete Page 4 of 4
145911

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