Id Parent

1 0
2 1

3 0

4 3
7 3
8 3
9 3
10 3
11 3
12 3
13 3
14 3
15 3
16 3
17 3
18 3
19 3
20 3
21 3
22 3
23 3
24 3
25 3
26 3
27 3
28 3
29 3
30 3
31 3
32 3
33 3
34 3
35 3
36 3
37 3
38 3

39 0

40 39

41 39
42 39

43 39

44 39
45 39

46 39

47 39
48 39
49 39

50 39

51 39

52 39
53 39
54 39

55 39

56 39

57 39
58 39
59 39

60 39
61 39
62 39
63 39
64 39
65 39

66 39
67 39
68 39
69 39
70 39
71 39
72 39
73 39
74 39
75 39
76 39
77 39
78 39
79 39
80 39
81 39
82 39
83 39

84 39

85 39

86 39

87 39

88 39

89 39

90 39
91 39
92 39

93 39

94 39
95 39
96 39

97 39

98 39
99 39
100 39
101 39
102 39

103 39

104 39
105 39
106 39
107 39
108 39
109 39
110 39
111 39
112 39
113 39
114 39
115 39
116 39
117 39
118 39

119 39

120 39

121 39

122 39

123 39
124 39
125 39

126 39
127 39
128 39
129 39
130 39
131 39
132 39
133 39
134 39
135 39
136 39

137 39

138 39
139 39
140 39

141 39

142 39
143 39
144 39
145 39
146 39
147 39

148 39

149 39
150 39

151 39
152 39
153 39
154 39
155 39
156 39
157 39
158 39
159 39
160 39
161 39
162 39
163 39
164 39
165 39
166 39
167 39
168 39
169 39
170 39

171 39
172 39
173 39
174 39
175 39

176 39

177 39

178 39

179 39

180 39
181 39

182 39

183 39
184 39
185 39

186 39

187 39
188 39
189 39
190 39
191 39
192 39
193 39

194 39

195 39
196 39
197 39
198 39
199 39

200 39
201 39
202 39
203 39
204 39
205 39
206 39
207 39
208 39
209 39
210 39
211 39
212 39
213 39
214 39
215 39
216 39
217 39
218 39
219 39
220 39
221 39
222 39
223 39
224 39
225 39
226 39
227 39
228 39
229 39
230 39
231 39
232 39
233 39
234 39
235 39
236 39
237 39
238 39
239 39
240 39
241 39
242 39
243 39
244 39
245 39
246 39
247 39
248 39
249 39
250 39
251 39

252 39
253 39
254 39
255 39
256 39
257 39
258 39
259 39
260 39
261 39
262 39
263 39
264 39
265 39
266 39
267 39
268 39
269 39
270 39
271 39
272 39
273 39
274 39
275 39
276 39

277 39
278 39
279 39

280 39

281 39

282 39
283 39
284 39
285 39
286 39
287 39
288 39
289 39
290 39
291 39
292 39

293 39

294 39
295 39
296 39

297 39
298 39
299 39
300 39
301 39
302 39
303 39
304 39
305 39
306 39
307 39
308 39
309 39
310 39
311 39

312 39

313 39

314 39
315 39
316 39
317 39
318 39
319 39
320 39
321 39
322 39
323 39
324 39
325 39
326 39

327 39
328 39
329 39
330 39

331 39
332 39
333 39
334 39
335 39
336 39
337 39
338 39
339 39
340 39
341 39
342 39
343 39
344 39
345 39
346 39
347 39
348 39
349 39
350 39
351 39
352 39
353 39
354 39
355 39
356 39
357 39
358 39
359 39
360 39
361 39
362 39
363 39
364 39
365 39
366 39
367 39
368 39
369 39
370 39
371 39
372 39
373 39
374 39
375 39
376 39
377 39
378 39
379 39
380 39
381 39

382 39
383 39
384 39

385 39

386 39
387 39
388 39
389 39

390 39
391 39
392 39
393 0

394 393

395 0

396 395

397 395

398 395

399 395
400 0
401 400

402 400

403 400
404 400

405 400

406 0
407 406
408 406
409 406
410 406
411 406
412 406
413 406
414 406
415 406
416 406
417 406
418 406
419 406
420 406
421 406
 Clause
1. OBJECTIVE/PURPOSE OF SERVICE
Development and Re-platform of SIRIM Certificate of Approval (CoA)
2. QUANTITY REQUIRED
One (1) set of SIRIM Certificate of Approval (CoA).
The complete unit/system shall consist of the following:
2.1 Technical specifications
2.1.3 Data Management and Migration
2.1.4 Cloud Management
2.1.5 Security Specifications
2.1.6 Quality Management System
2.1.7 Mobile Management
2.1.8 Reporting and Analytics
2.1.9 Project Management
2.1.10 Change Management
2.1.11 Performance and Penetration Test
2.1.12 Backup and Disaster Recovery
2.1.13 Compatibility
2.1.14 Microsoft Active Directory (AD)
2.1.15 Alert & Email Notification
2.1.16 Point of Sale Management Module
2.1.17 Customer Management Module
2.2 Functional Specifications:
2.2.1 Front End for Management of Processes
2.2.2 Front End for COA Applications (includes request of rejection/ extension from clients)
2.2.2.1
2.2.2.2 Iron and
Edible SteelFlour
Wheat
2.2.2.3 Metal Scrap
2.2.2.4 Wastepaper
2.2.2.5 Used Tyre and Rubber Product

2.2.2.6 Other Product

2.2.3 Application with similar COA Application process and any other SIRIM QAS Services
and Quotation
2.2.4 Back End COA Processing and Approval

2.2.5 Scheduling/Verification, Sampling and Inspection (including stand-alone inspection)

2.2.6 Testing
2.2.7 Payment
2.2.8 Reporting
2.2.9 Admin Module
2.2.10 Search Function

3. TECHNICAL SPECIFICATIONS
The service / policy shall cover the following scope:
(to
3.1 include
System technical/design
Architecture anddrawings,
Framework particularly Supplies which is covered by regulations)

3.1.1 The tenderer must design, develop and implement the CoA on top of cloud-native infrastructure and
technology approach. This not limited to Microservices, Containers, Modern UI/UX, Backing Services,
Automation and DevOps tools.
3.1.2 The tenderer must develop the CoA based on Microservices architecture and approach using REST API
protocol. SIRIM shall be able to add, extend, modify, etc. and view list of APIs developed.

3.1.3 The tenderer shall ensure that the container is able to run on multiple concurrent clusters with load
balance service. The systems shall be able to be scale out, scale up and scale down depending on the
utilization.
3.1.4 The tenderer must provide the single orchestration platform to monitor and operate the cloud-
native infrastructure and each of single component.
3.1.5 The tenderer shall facilitate the co-creation development of the project.

3.1.6 The tenderer shall provide the architecture documentation which shall comprises of enterprise
architecture, network architecture, system architecture and database architecture for the new platform
based on The Open Group Architecture Framework (TOGA
3.1.7 The systems shall be design and develop using Model View Controller (MVC) concept.
3.1.8 The system shall support multi-cloud integration.

3.1.9 The tenderer shall ensure that the system is built using loosely-couple concept, of which, can be
dismantle and plug into different platform easily.
3.1.10 The tenderer shall perform the configuration setting and ensure the environment to be divided
into at least two (2); development and production.
3.1.11 The tenderer shall propose any suitable workflow engine to facilitate the flow of information, tasks, or
process for seamless connectivity of the system.

3.1.12 The tenderer

3.2 Integration withshall provide
Existing the transfer
Business of technology for application and database structure.
Application

3.2.1 The tenderer shall develop the enhancement of CoA on top of the existing system while not disrupting
the current operation and services.
3.2.2 The tenderer shall develop, test and commission Application Programming Interface (API) integration
services with existing SIRIM business applications.

3.2.3 The tenderer shall create API using applicable and suitable platform, preferable low code platform
that allow SIRIM to extend the API whenever SIRIM needs without interruption to its core engine and
business applications.

3.2.4 The tenderer

3.2.5 The tenderer shall
shall utilize
ensurethe
thehub
API for
openAPItocreation to integrate
all programming with other business applications.
language.

3.2.6 The tenderer shall contact the person in charge (PIC) for any integration involved with other
system/application and any cost of integration shall be bearable by the tenderer.

3.2.7 The tenderer shall declare the following for any third-party application used or introduce by tenderer:
3.2.7.1 Licensing Cost (Perpetual or subscription basis).
3.2.7.2
3.2.7.3 Support andCost
Integration Maintenance Cost
3.2.7.4 Any other cost to implement the third-party application.

3.2.8 For the above cost (3.2.7), the tenderer shall define the party to bare the cost at initial stage and after
implementation.
3.2.9 The tenderer shall provide Application Programming Interface (API) to integrate with the following
business applications, but not limited to:
3.2.9.1 ePermit System
3.2.9.2 Existing CoA systems
3.2.9.3 SIRIM Payment Gateway
3.2.9.4 SIRIM Enterprise Resource Planning Human Resource (MyHR)
3.2.9.5 SIRIM Enterprise Resource Planning Financial (MyFAST)
3.2.9.6 SIRIM Customer Relationship Management (CAKNA) via DASAR
3.2.9.7 SIRIM CRM Legacy
3.2.9.8 SIRIM Data Storage for Analytics and Real-time Access (DASAR)
3.2.9.9 SIRIM Enhancement SIRIM Certification & Inspection System (eSCIS)
3.2.9.10 SIRIM Online Certification for Communication and Multimedia (eComM)
3.2.9.11 SIRIM Management System Certification (eMSC)
3.2.9.12 SIRIM Testing Management System (TMS)
3.2.9.13 SIRIM Label Management System (LMS)
3.2.9.14 Installment provider (for payment purposes)
3.2.9.15
3.3 DataOther inspection/testing
Management tools
and Migration

The tenderer shall provide the data mapping, conversion, cleansing, harmonizing and migration as follows:

3.3.1 The new enhanced CoA system shall use SIRIM preferred database platform (MS SQL Server).

3.3.2 Provide techniques/methodologies/tools to perform the data migration. Please specify

techniques/methodologies/tool:
Technique: ____________________
Methodology: ____________________
Tool (If ETL please specify): ____________________
3.3.3 Perform data conversion to transform data from one format to another format.

3.3.4 Ensure all data history and in-progress transactions from existing COA Scrap Metal and Waste Paper,
COA Importation of Used Tyre and MISW Quota database in e-Permit, COA Iron and Steel, COA Flour system
and external sources such as excel spreadsheet
3.3.5 Provide a full data backup, retention, and file restoration strategies.

3.3.6 Perform a live test to ensure the accuracy and consistency of the migrated and converted data within
the current system and the new enhanced SIRIM CoA system are correct and in place.
If the tenderer proposed a different cloud environment. The tenderer shall provide methodologies and
process
3.4 Cloudtoperform data backup and retention at SIRIM Cloud environment.
Management

3.4.1 The new enhanced CoA system shall be running on the existing cloud in SIRIM Azure. In the event the
tenderer uses a different cloud, the cloud shall comply to standard CLOUD Tier III.
3.4.2 The system shall support DevOps implementations which include the use of container, Kubernetes,
source-code repositories, automation on testing, release to production, etc.

3.4.3 The tenderer

3.5 Security shall also provide method to log and monitor all bugs and issue related to the system.
Specifications

3.5.1 The database must be secured by allowing only authenticated and authorized users with
administration roles to access the data.
3.5.2 The tenderer shall implement secured coding in the system to protect the system and prevent it from
data breach, if applicable.
3.5.3 The tenderer shall ensure any new patches can be updated to avoid any features from outdated
or unsupported software version be vulnerable to any security risk.
3.5.4 The tenderer shall be responsible to provide related security management and monitoring
mechanism to protect
3.5.5 The system data,
shall keep system,
track and infrastructure
all transactions executedfrom
to beunauthorized
maintained. access.

3.5.6 The tenderer shall configure the Secured Socket Layer (SSL) as per SIRIM security standard.
3.5.7 The system shall implement SSL for all connection including between API to databases and systems to
API and/or databases and vice versa.
3.5.8 The system shall implement Role Based Authentication and Authorization for each module within the
systems.
3.5.9 The system shall support multiple authentication method including the use of Microsoft Active
Directory (AD) for internal staff and OpenID or Open LDAP for external SIRIM user.
3.6 Quality Management System
3.6.1 The tenderer shall be certified to at least one of the following: Please provide supporting
document
3.6.1.1 ISO/IEC 27001 (Information Security Management System)
3.6.1.2 ISO/IEC 20000-1 (IT Service Management)
3.6.1.3 ISO 9001 (Quality Management System)
3.6.1.4 Other relevant management system.

3.6.1.5 The tenderer shall provide the track record of successful, completion and continuous project. Please
provide
3.6.2 Thesupporting document
tenderer shall comply to: Please provide supporting document
3.6.2.1 Personal Data Protection Act 2010 (PDPA)
3.6.2.2 General Data Protection Regulation (GDPR)

3.6.3 The tenderer shall ensure implementation activities adhered with SIRIM Standard Operating
Procedure.
3.7 Mobile Management
3.7.1 The tenderer shall ensure all modules are Mobile Responsive.

3.7.2 The tenderer shall ensure the modules are compatible with Progressive Web Applications (PWA).
3.7.3 The tenderer shall provide native mobile application for the module that require by the stakeholders
during requirement studies.

3.7.4 The system shall be able to capture and upload image and document directly to the system.
3.7.5 The tenderer shall use the latest technology in mobile developments including the tools and
programming languages. Please provide the additional tools (if any).

3.7.6 The tenderer shall ensure that the systems is compatible and be able to run on at least few older
versions of mobile OS; Android, Huawei and iOS.(Please propose the number of OS version backward
compatible)
3.8 Reporting and Analytics
The system shall have the following report wizard:

3.8.1 The system shall have facilities to download or export the generated reports into desktop such as
Microsoft Office and PDF.
3.8.2 The system shall have a flexibility to filter reports using parameters such as for date ranges or for
specific department or company.
3.8.3 The tenderer shall provide an integrated customizable dashboard with ability for users to:
3.8.3.1 Customize the dashboard based on access roles and right for users to only see their relevant and
specific area.
3.8.3.2 Track and measure key data that ultimately leads to business process improvement.
3.8.3.3 Drill down or drill across for better decision making.
3.8.3.4 Display real-time reporting with charts and graphs that are easily interpreted.
3.9 Project Management

3.9.1 The tenderer shall provide comprehensive Project Management and Implementation Plan which
consist of theOrganization
3.9.3 Project followings: (Quality and Capability of Project Team).
3.9.4 Project Timeline (Milestone, Deliverables and Monitoring)
3.9.5 Implementation and Methodology (preferable agile and latest tools).

3.9.6 Training and Knowledge Transfer.

The training details are as attached in Appendix ______
Duration : ______ days/weeks/months.
No.
3.9.7ofAcceptance
participants: _______
Test
3.9.8 Risk Management

3.9.9 The tenderer shall be responsible for the configuration, test-run, and commissioning of the supplies to
the satisfaction of SIRIM before final acceptance.

3.9.10 The tenderer shall provide transition plan to layout the task and activities to be performed to
efficiently
3.10 Change transition the project from the implementation and launch phase to the maintenance phase.
Management

3.10.1 The tenderer shall propose the change management detail program or activities to ensure the
adoption of new
a. Awareness enhanced SIRIM CoA system, not limited to the following: -
program
b. Training (End User and System Administrator)
c. Communication (adoption of the system)

3.10.2 The tenderer shall conduct a series of technological know-how transfers to in house IT support staff.

3.10.3 The tenderer shall provide qualified and competent personnel to perform on-site training and
supported by relevant evidence to indicate that the personnel is qualified and competent such as trainer’s
profile, training modules, duration, no. of part
3.11 Performance and Penetration Test
3.11.1 The tenderer shall provide Penetration and Performance Test Plan for SIRIM Certified of Approval
(CoA)
3.11.2 The tenderer shall perform Vulnerability Assessment and Penetration Testing (VAPT) for SIRIM
Certified
3.11.3 Toof Approval
perform (CoA).
Performance Test not limited to the following:

3.11.3.1 Load testing

3.11.3.2 Stress testing(google standard) - system design
3.11.3.3 Capacity testing
3.11.3.4 Cloud performance testing
3.11.4 System shall be able to cater for high traffic volume/user/application
3.12 Backup and Disaster Recovery
3.12.1 The tenderer must provide the Disaster Recovery Plan for CoA

3.12.2 The tenderer shall provide Disaster Recovery procedure for the complete backup and restore
activities.
3.13 Compatibility
3.13.1 The tenderer shall ensure the system (web and mobile) are compatible to the latest browsers
minimum as below:
3.13.1.1 Google Chrome
3.13.1.2 Safari
3.13.1.3 Microsoft Edge
3.13.1.4 Mozilla Firefox
3.13.1.5 Opera

3.13.2 The tenderer shall ensure the system (web and mobile) are compatible across the platform (operating
system)
3.14 Microsoft Active Directory (AD)

3.14.1 Authentication - internal user shall login using Azure Microsoft Active Directory (AD), whereas
external user shall using suitable authentication method.
3.14.2 The tenderer shall propose authentication method to be used for external user and detail
requirement to ensure it can be implemented in SIRIM.
3.15 Alert and Email Notification
3.15.1 System shall be able to provide alert and notifications for selected modules and features as required
by stakeholder and be detail out during requirement studies.
3.15.2 Email notification for internal staff, associated users and client shall be using SIRIM SMTP.
3.15.3 Email notification which leads the users to act on shall be provided with a link to the particular
module.
3.15.4 For mobile applications, the system shall be able to provide mobile notifications using mobile
features without the need of additional processing cost like SMS.

3.15.5 The email and mobile alert and notifications message shall be configurable and exchangeable
depending on the module and functions. Only system administrator is allowed to change the message
template.
3.16 Point of Sale Management Module

3.16.1 The tenderer shall develop Point of Sale management module (Deposit, Payment, Receipt & Invoice,
Refund & Cancellation/Credit Note, Online & Offline Payment, Finance Verification)
3.16.2 The system shall allow bad debt management (issuance of reminder, notice, cancellation of invoice &
temporarily suspension
3.17 Customer of services)
Management Module

3.17.1 The tenderer shall develop Customer management module (change of company details such as
company name, ROC
4. FUNCTIONAL No., address and contact) - add, update, delete, activate & deactivate function
SPECIFICATIONS
The system shall cover the following functional scope:
4.1 Front End for Management of Processes

The tenderer shall develop the front end for management of enquiry, new registration, verification,
quotation, application, bank guarantee, invoicing, payment, debt monitoring, acceptance, assignment,
inspection, testing, recommendation, approval, agreement, renewal, surveillance, suspension, termination,
withdrawal, non-conformance
4.1.1 The system shall serve as and change request
a front-end process
system for where required by SIRIM.
the followings:
4.1.1.1 Management of Manufacturer
4.1.1.2 Management of Importer
4.1.1.3 Management of Agents/Forwarder
4.1.1.4 Management of Foreign Inspection Body (FIB) (Inclusive subcontracting, re-assignment and income
distribution)
4.1.1.5 Management of Inspectors and Subcontractors
4.1.1.6 Management of SIRIM Material Recovery Facilities (MRF) (Inclusive subcontracting, re-assignment
and income distribution)
4.1.1.7 Management of Imported Scrap and Waste scheme (QUOTA) (Inclusive subcontracting, re-
assignment and income distribution)
4.1.1.8 Management of testing and inspection (Inclusive subcontracting, re-assignment and income
distribution)
4.1.1.9 Management of Regulatory Authority
4.1.1.10 Linkage between modules
4.1.1.11 Asset Registration

4.1.1.12 Fees to Sistem Maklumat Kastam (SMK) through ePermit for Connection, Subscription, Transaction
and Maintenance.

4.2
4.2.1Front End forshall
The system COA Applications
serve (includes
as a front-end systemrequest of rejection/ extension from clients)
for the followings:
4.2.1.1 Iron and Steel
4.2.1.2 Edible Wheat Flour
4.2.1.3 Metal Scrap
4.2.1.4 Waste Paper
4.2.1.5 Used Tyre and Rubber Product
4.2.1.6 Other Product with similar process
4.2.2 The system shall able to process the below application:
4.2.2.1 Application for Pre-Shipment (Type 1A)
4.2.2.2 Application for Pre-Shipment by FIB with MOA (Type 1B)
4.2.2.3 Application for Pre-Shipment Inspection by Other FIB (Type IC)

4.2.2.4 Application/Verification/Recommendation/Approval/Renewal/ Suspension/Change

Request/Termination
4.2.2.4.1 Memorandum as of
FIBAgreement (MoA)

4.2.2.4.2 Without MoA

4.2.2.5 Shipment Update Status, query Flow/Shipment Trace & Track
4.2.2.6
4.2.2.7 Application/Approval/Renewal/Suspension/Termination
Assignment/Re-Assignment of Tasks of Inspector /Subcontractor
4.2.2.8 Assignment/Re-Assignment of Inspection Job
4.2.2.9 Sampling for Inspection
4.2.2.10 Sampling for Re-Inspection
4.2.2.11 Request of Combined Inspection Job

4.2.2.12 Application/Approval for

4.2.2.13 Application/Approval for Quota
MRF (Note: to display quota balance for ML and trader)
4.2.2.14 Change Request (Quota, ML/ICA10 Name, Address, and et-cetera)
4.3 Application and Quotation

4.3.1 System able

4.3.2 System shall to provide
able auto costing,
to generate quotation
auto costing, suggestion
quotation based on previous records
and invoice

4.3.3 System shall allow to reissue the quotation with additional fee imposed without rejecting the
application
4.3.4 System shall link to Standard library management module (integrate with TMS)
4.3.4.1 Client can choose at HS Code from the dropdown list of standards, OR

4.3.4.2 Free text input ‚ for standard not instead in the library
4.3.4.3
4.3.4.4 Include HS Codes,
System able Requirement
to perform of standard,
auto-calculation feeon
based structure
specifiedand number of samples
criteria

4.3.5 System validation; queries if there is wrong data was entered, insufficient shipping document and other
similar issue Details
4.3.6 Applicant

4.3.6.1 System shall store information; detail of Person in Charge (PIC) who has submitted the application
only
4.3.6.2 System shall allow multiple applicant details
4.3.7 Testing Checklist (to have option OTHERS with remarks)
4.3.7.1 System shall develop dropdown list of the additional test

4.3.8 Testing Checklist (tonnage below 500kg)

4.3.8.1
4.3.8.2 Process flow take
System shall frominto
quotation checklistontomultiple
consideration verification to approval
product items process.
4.3.9 Quotations Details

4.3.9.1 System shallwith

4.3.10 Application addFull
on Type
Details of Fees
Test ‚ Additional
Report Fees forCOA
(FTTR) & Master resampling and retesting
(new method)
4.3.10.1 Establish FTTR, applicant submit Full Type Test (FTT) application in COA system
4.3.10.2 Verifier request to conduct testing in TMS

4.3.10.3 COA system will capture the FTTR details in the FFTR and Master COA Library, deduction of tonnage
and expiry
4.3.11 of FTTR
Applicant with FTTR (front-end)
4.3.11.1 Applicant able to select / key-in FTTR NO./ Master COA No

4.3.11.2 The system will cross check with the FTTR and Master COA Library on the company name and ROC
No.
4.3.11.3 To appear only the list of FTTR / Master COA under their company name, expiry date and total
tonnage available. with Product Certification License (PCL) (front-end)
4.3.12 Application
4.3.12.1 Applicant able to select / key-in the PCL No
4.3.12.2 The system will cross check with the eSCIS system on the details of PCL

4.3.12.3 System to report number

4.3.12.4 Non-conformance List of PCL licenses used for COA application within certain period
4.3.12.4.1 For company with non-conformance record, either:

4.3.12.4.1.1 The system will block the application from company failed Method 3 (2 times); OR
4.3.12.4.1.2 Verifier can
4.3.12.5 Application push
with the application
Master under Method 3 to Method 1
COA (back-end)
4.3.12.5.1 To request for auto-issue quotation.
4.3.12.6 Application with COA Exemption (front-end)
4.3.12.6.1 To have a library of list of companies entitled for COA Exemption.
4.3.12.6.2 Only approved companies can proceed to submit the Method 5 application.

4.3.12.6.3 System will reject the application from company which not entitled with COA Exemption.
4.3.12.7 Type
4.3.12.7.1 of Application
To cater (Method)
partial shipment to conduct FTT / CTT:

4.3.12.7.1.1FTT (Full Type Test) ‚ for new manufacturer

4.3.12.7.1.2CTT (Critical Type Test) ‚ for existing manufacturer
4.3.12.7.2 To follow the process of establish FTTR (COA Iron & Steel) for new manufacturer.
4.3.12.7.3 To request system can detect the existing manufacturer that have FTTR, issuance of quotation will
charge
4.3.12.8on CTT only.of Application
Rejection

4.3.12.8.1 To request any application needs to reject, verifier can reject it and the application will move to
folder ‚Rejected
4.3.12.9 Documentby OGA.
Verification & Validation

4.3.12.9.1 System shall able to read the scanned document and verify the content and compare to the
submitted data

4.3.12.9.2 System
4.4 Back End shall allow auto approve the application if the details scanned document is match.
Processing

4.4.1 The system shall manage all the processes specified in the front-end, where applicable.

4.4.2 The system shall serve as a back-end system for the Verification documents (system auto recognized
key-in data and submitted documents), Recommendation, Inspection, Changes, processing and approval of
the COA.
4.4.3 The system shall provide management of product, standard, equipment, procedure, work instruction,
form and other related documents.
4.4.4 The system shall allow provision for approval for application without payment and debtors according to
Level of Authority (LoA).
4.4.5 The system shall allow provision for discount according to Level of Authority (LoA).
4.4.6 The system shall allow provision for no-signed agreement to proceed according to Level of Authority
(LoA).
4.5 Scheduling/ Verification, sampling & inspection
4.5.1 Scheduling process using online system (all communication with applicants)
4.5.1.1 Applicants request from front end
4.5.1.2 Auto assignment by branch and officer based on availability
4.5.1.3 Allow schedulers to assign and re-assign based on system suggestion
4.5.1.4 Customer acceptance / reply

4.5.1.5 Notification to applicant & inspector through email with calendar invitation in Outlook to automaticall
4.5.1.6 To integrate with MyHR, for example by automatically submitting a Plan Activity for Head Approval

4.5.2 To add multiple option for type of inspection which can be customize dynamically based on the area of
inspection scope, for example general inspection, engineering inspection, third-party inspection, remote
inspection, integrity inspection, industrial waste inspection and others – shall allow variety of reporting
format which depends on the inspection scope.

4.5.2.1
4.5.3 ToTo enable
add function:
mandatory notify, reply,
information upload
(at front the ‚Akujanji for Self-Inspection‚ through online system
end)

4.5.3.1 Method 2: Third Party Inspection Body (TPIB) details (name, address, contact person,
certification/accreditation details), FTTR validity
4.5.3.2 Method 3: Manufacturer‚ details, Standard number, PCL Number, PCL validity. (Front end); to sync
with
4.5.4eSCIS systemlibrary on dimensional test result to enable auto validate function
To establish

4.5.5 To modify the user interface ‚ to preview the relevant information only (related to Verification &
Sampling)
4.5.5.1 To identify critical info (relevant info), to eliminates irrelevant info

4.5.5.2 To add additional Back / Home button to go back to general info of the application
4.5.6 Importer
4.5.6.1 Representative
To discard the fax no Module
4.5.6.2 To add email as mandatory
4.5.7 To add function: upload the manual verification form (as per COA flour)

4.5.8 To add
4.5.9 To add Re-inspection function
function to replace / change sample selection (if applicable)
4.5.9.1 Inspector able to modify the selection of samples
4.5.9.2 To notify the applicant on the changes via email
4.5.10 Verification, sampling, and inspection photos

4.5.10.1 To minimize the step to upload the inspection photos ‚ can add more than 1 photo at one time
4.5.10.2 Attachment / photo size capacity limits: to have automation to resize the photos (compressed
image)

4.5.10.3 For mobile device, system shall allow to upload photos captured from camera directly to the
inspection report drop
4.5.11 To modify and subsequently allow
down list of the real-time
photo report submission for approval by using mobile device.
description

4.5.11.1 Overall photos: container details, seal no, overall condition inside container (before, during, after)
and the description
4.5.11.2 is configurable
Selected product / sample: full physical condition, product mark, tag

4.5.11.3 Product Mark (For Method 3): MS logo, standard no, PCL no., manufacturer details, product details
such as name,
4.5.11.4 grade, size,
Dimensional checkvolume,mass etc.;
/ test: photos importer.
during the activities
4.5.11.5 Sample cutting process: before, during, after the activities
4.5.11.6 Photos of inspector at site
4.5.11.7 Others
4.5.12 To modify drop list of product type
4.5.12.1 To add wire rope, wire, bar (round, square, hexagon) etc and is configurable
4.5.13 Additional verification, sampling, and inspection information
4.5.13.1 To add quantity/ volume check features/ button

4.5.13.2 On dimension details: the system shall be able to highlight (such as put asterisk annotation) on
mandatory parameter.
4.5.13.3 Method 3: On Certification Mark: Suggestion to put button Yes / No instead of free text for i.e.,
Standard no,add
4.5.13.4 To PCLfeature
no. to declare the actual Heat No/coil no/batch no/bundle no.
4.5.14 Additional product information

4.5.14.1 The system shall be able to highlight (such as put asterisk annotation) to indicate the completion
status of each data reporting (photos,dimension)
4.5.14.2 The list / table shall be able to freeze at the latter items instead of keeping jump to previous / initial
items.
4.5.15 Other additional features
4.5.15.1 The system shall able to generate printable Verification Form

4.5.15.2 To allow
4.5.15.3 To the operation
have check / step to the
box to pre-select be proceed
items even not complete 100% data entry (minimum= 20%)

4.5.15.4 To have auto save function instead of needing to click the save button
4.5.15.5 System shall allow the auto acknowledgement by client after the inspection completed
4.5.15.6 System shall provide the acknowledgement link to client for acceptance
4.5.15.7 For mobile device, system shall allow to screen signature
4.6 Testing

4.6.1 Testing management module (integrate with TMS) - testing process such as assignment of job, sample,
test
4.6.2step,
User/test report
Tester & related
profile data process
4.6.2.1 Competency management module (integrate with TMS)
4.6.2.2 User/ tester record. (Such as number of testing completed, etc.)
4.6.3 Testing equipment management module (integrate with TMS)
4.6.3.1 Workflow History

4.6.3.2 Carry forward remark/ logging function/ trail for user references. Appear in each process from
quotation until testing
4.6.4 Applicable optionand approval part, and
for Non-compliance not scattered in different process / part)
testing
4.6.4.1 Retest/ failed function link back to other process (Re-route)
4.7 Payment

4.7.1 Point of Sale management module (Bank Guarantee (BG), Deposit, Payment, Receipt & Invoice, Refund
& Cancellation/Credit
4.7.2 Note,the
System shall manage Online & Offline
respective Payment,
listing for theFinance Verification)
above payment
4.7.3 View transaction done by applicant
4.7.4 Applicant can download the invoice and official receipt

4.7.5 Push on single ID‚ Application ID No as Job No

4.7.6 Distribution payment charges ‚ if involved 2 or more activities from different Sections (e.g. CCST
(Quotation and Inspection)
4.7.7 The system / MIST
shall integrate (Testing)).
with SIRIM current eGHL Payment Gateway
4.8 Reporting

The system shall provide reporting and analysis; not limited to the following, and the report and listing shall
able
4.8.1to be exported
System into EXCEL
shall provide and PDF
Dashboard format. Please provide tools (if any)
page
4.8.2 Monthly & Annually Performance Report by the category
4.8.3 List of ongoing job

4.8.4 List of job overdue, exceed ISS

4.8.5 Income report
4.8.6 Internal Service Standard (ISS) Report
4.8.6.1 Time frame colour coding
4.8.6.2 Default sorting job according to delivery date
4.8.7 Balancing Report
4.9 Admin Module

4.9.1 Admin Module (User, Commodity, Standard, Testing, Inspector, FIB, Equipment, Specification &
Tolerances and etcetera)
4.9.2 The system shall able to manage the User Access Level
4.10 Search Function
4.10.1 The system shall provide global and smart search functionalities
4.11 Parallel Run

4.11.1 The tenderer shall ensure the previous system is parallelly run until the system is stable
5. GENERAL

5.1 Shortlisted tenderer shall be called to present the proposed method or solutions to SIRIM.
5.2 All
5.3 Allcosts on code
source installation, commissioning
and intellectual and test
property (IP)run of the
rights Supplies
belongs to shall
SIRIM.be borne by the tenderer.

5.4 The tenderer shall maintain all source code in a repository which is accessible to SIRIM.

5.5 The tenderer shall synchronize all source code on a regular basis to the repository system.
5.6 The tenderer shall provide two (2) separate costing for SIRIM Financing (SF) and/or Private Finance
Initiative (PFI) method as per below:
5.6.1 SIRIM Financing (SF)
5.6.1.1 The tenderer shall provide the cost breakdown for development, support and maintenance,
and yearly subscription (if any) during and/or after warranty period ends.
5.6.1.2 The tenderer shall provide the detail YEARLY COST of subscription and maintenance incured
during the 5 YEARS period.
5.6.1.3 The tenderer shall provide the detail YEARLY COST of subscription and maintenance incured
after 5 YEARS period.
5.6.2 Private Finance Initiative (PFI)
5.6.2.1 The tenderer shall propose a number of contract years for SIRIM to subscribe.
5.6.2.2 Any new enhancement or changes requested by SIRIM but not related to regulatory
requirement, the tenderer shall propose the mechanism for variation order (VO).
5.6.2.3 The tenderer shall submit a proposal based on licensing fees either per user or per company
on monthly or yearly basis.
5.6.2.3.1 Any other cost shall be borne by tenderer.
5.6.2.4 The tenderer shall propose an exit clause if either party decided to exit the collaboration.
6. DELIVERY PERIOD

6.1 The tenderer shall configure, supply, integrate, migrate, test, train, commission the Supplies at SIRIM
QAS International Sdn. Bhd., No.1, Persiaran Dato’ Menteri, Section 2, 40700 Shah Alam, Selangor
within twelve (12) months from the date of the purchase order.
7. GUARANTEE/WARRANTY

7.1 The Supplies shall be a brand-new enhanced unit/system on top of the current system and guaranteed
against manufacturing defects for a period of at least one (1) calendar year from the date of final
acceptance.

7.2 The tenderer shall provide maintenance with the Supplies delivered during the warranty period.

7.3 The tenderer to PROPOSE five (5) years support and maintenance services after expiration of
the initial warranty period (if yes, please fill in schedule of price under section D5).

7.4 The tenderer shall ensure the current SIRIM CoA is working well whilst the enhancement is being carried
out.
8. AFTER SALES AND SUPPORT SERVICE
8.1 The tenderer shall be responsible for sales support service for a period of at least one (1) calendar years
from the date of final acceptance and supported by the principal.
8.2 The tenderer shall ensure Service Level Aggreement (SLA) have an up-time percentage of at least 99.9%
yearly.

8.3 The tenderer shall propose a suitable online support Service Level Agreement (SLA) response and
resolution time for support. An agreed penalty charges will be imposed for any SLA breaches.
8.4 The tenderer shall offer a risk free, money-back software acceptance period to SIRIM following contract
signing and initial software subscription.

8.5 The tenderer shall ensure request from SIRIM for correction of any issues, error, bugs, and other
database related matters shall be followed-up, investigated, tested, and rectified to SIRIM satisfaction.
9. DOCUMENTATION

9.1 The tenderer shall follow SIRIM guideline and document template in preparing system project
documentation. The tenderer shall provide the following (hard/soft copy):
9.1.1 Minute Plan
9.1.2 Project of Meeting
9.1.3 Analysis Report
9.1.4 Data Migration Plan
9.1.5 Risk Management Plan
9.1.6 Configuration Management
9.1.7 System Manuals
9.1.8 End User Manual
9.1.9 Administration Manual

9.1.10 Test Script for each testing phase

9.1.11
9.1.12 User Acceptance
Training Plan Test (UAT) Report
9.1.13 Transition Plan

9.1.14 Subscription Cost (API / Reporting / Services)TextResult

Is Remarks Mandatory Remarks
No
No

No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

No
No

Yes
Yes

Yes

Yes
Yes

Yes

Yes
Yes

Yes

Yes

Yes

Yes
No

Yes

Yes

Yes

Yes
Yes

Yes

Yes
Yes
Yes
Yes
Yes

Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No

Yes

Yes

Yes
Yes

Yes
Yes

Yes

Yes
No

Yes

Yes

Yes
No

Yes

Yes

Yes
Yes
Yes
Yes

Yes

Yes

Yes
No

Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes

Yes
No
Yes

Yes

Yes

Yes

Yes

Yes
No
Yes

Yes

Yes
Yes

Yes
Yes
Yes
No
Yes

Yes
Yes
Yes
Yes

Yes
Yes
Yes

Yes

Yes
No

Yes
Yes
Yes
Yes

Yes

Yes
No

Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes

Yes
No
Yes
Yes
Yes
Yes
Yes
Yes

Yes
No

Yes

Yes
No

Yes
Yes

Yes

Yes

Yes
No

Yes

Yes
No

Yes
No
No
No

Yes
No
Yes
Yes
Yes
Yes
Yes

Yes

Yes

Yes
Yes
Yes
Yes

Yes

No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes

Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes

Yes
Yes

Yes

Yes
No
Yes

Yes

Yes

Yes
Yes

Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Yes
Yes

Yes

Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Yes

Yes
Yes

Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Yes
Yes
Yes

Yes

Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
No

Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
No

Yes
Yes
Yes
Yes
Yes

Yes
Yes
No

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No

Yes
Yes
No
Yes
No
Yes
No
Yes
Yes
Yes
Yes

Yes

Yes
Yes

Yes

Yes

Yes
Yes
Yes

Yes

Yes
Yes

Yes
No

Yes
No

Yes

Yes

Yes

Yes
No

Yes

Yes

Yes
Yes

Yes
No

No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes