Hubers Law Partners

2-4 Commercial Street, Third Floor, London, E1 6LP

Terms and conditions of business

We set out in this statement the basis on which we will provide our professional services. We are
Hubers Law Partners. You are the client.
We are authorised, unless otherwise agreed, to take such action as we think necessary to obtain the required result.
We shall not refer to the client for specific instructions every time we take a step. If, therefore, there is a limit to what
we are required to do or a limit to expenditure, we must be notified of this in advance.

CONTENTS
1. Charges and expenses ...................................................................................................................................................................................... 2
2. Invoice .....................................................................................................................................................................................................................
4
3. Payment ..................................................................................................................................................................................................................
4
4. Payment arrangements *(For Conveyancing only) ............................................................................................................................. 4
5. Interest payment policy. .......................................................................................................................................................................4
6. Communication between you and us ..................................................................................................... ……. ………… ….……..5
7. Speaking to your lender *(For Conveyancing only) .................................................................................................................. 5
8. Personal Inspection & Survey *(For Conveyancing only) ...................................................................................................... 5
9. Green Deal Scheme*(For Property matter only) .................................................................................................................................. 5
10. Financial Services and Insurance contracts .............................................................................................................................. 5
11. Storage of papers and documents… .............................................................................................................................................. 6
12. Identity, disclosure and confidentiality of business…............................................................................................................ 6
13. Your responsibility .......................................................................................................................................................................................... 7
14. Your duties on completion or exchange *(For Conveyancing only) ................................................................................ 7
15. Termination ........................................................................................................................................................................................................ 7
16. Disclosure ............................................................................................................................................................................................................ 8
17. Financial Services Compensation Scheme (FSCS) .................................................................................................................. 8
18. Help with Legal Costs – Public Funding (previously known as Legal Aid) … ............................................................. 8
19. Professional Indemnity Insurance (PII) ................................................................................................................................................ 9
20. Equality & Diversity Policy… ........................................................................................................................................................... 9
21. Limited companies… ........................................................................................................................................................................... 9
22. Tax and planning advice… ................................................................................................................................................................ 9
23. Service Standards and Client Care ................................................................................................................................................ 9
24. Complaints… ........................................................................................................................................................................................ 10
25. Referral arrangements… ................................................................................................................................................................ 10
26. Property disclaimers *(For Property matter only) ........................................................................................................................ 11
27. Terms and conditions of business… ........................................................................................................................................... 11
28. Joint and Several ........................................................................................................................................................................................... 11
1. Charges and expenses

General Fee policy

A. Non-contentious matter: Generally, an agreed fee is negotiated for most of the non-contentious matters, such as:
Conveyancing and Immigration. In these circumstances, our fixed fee policy will apply. For noncontentious work
(legal work that does not involve court proceedings, e.g., Conveyancing and probate), sections 70, 71, and 72 of
the Solicitors Act 1974 set out your rights in relation to having the bill assessed by the court.

B. Contentious matter: These are the matters that are difficult to predict as to when these may be concluded. So, it
is difficult to predict the costs accurately at this stage, given that there may be so many variable issues or factors
in progress. In those circumstances, our general hourly rate fee policy will apply.

C. Fixed Fee: For some non-contentious or other matters, we generally agree to a fixed fee for a particular agreed
work, for which we may enter into a separate fee agreement, such as, for Conveyancing an ‘Estimated Cost’ and
for immigration an ‘Agreed Fee’.

D. General fees: Unless a fee has been agreed in advance, fees are charged based on time spent on the work
together with an element of responsibility which can vary depending on several factors including the
complexity, urgency, or sums of money involved in the matter.

Fees are based on the following: -

Our fees are based mainly on the time spent by the partner(s) and other fee earners acting for our clients. This
includes time spent on interviews; drafting of documents; reading and research; preparing and working on
papers and correspondence; telephone calls; and any time spent travelling or waiting while on clients’ business.

In addition to measured periods of time for e.g., interviews, drafting, etc., we apply a minimum unit of six minutes
to each letter and telephone call. Items of a ‘routine’ nature, e.g., telephone calls solely to make appointments,
letters of acknowledgment, etc., are not normally charged for.

The time so recorded is costed according to a formula, which gives a charging rate or cost per hour for
undertaking work on clients’ behalf, according to the level or grade of the fee-earner allocated to the client’s
matter (the ‘charging rate’).

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 Time engaged in meetings, courts, or tribunals (including traveling time to and from meetings, courts, or
tribunals), in reading pertinent documents including incoming letters, in researching the law as it applies to the
issues arising in the subject matter, and in drafting letters and any outgoing documents; writing letters;
incoming and outgoing telephone calls, faxes, e-mails; and all other reasonable action which we require to take
in order to best represent your interests.

These services will be provided in units of time of 6 minutes (or part thereof), and otherwise per page or
sheet of outgoing correspondence/documents. Letters are charged per page, a page being each 125 words (or
part thereof), and each page being equivalent to 1.25 units. The drawing of formal deeds and documents
intended to have contractual effect (including missives); formal writs; figured statements and accounts; (except
Solicitors’ business accounts); memorials for opinion, court writs, motions, and associated papers (such as
precognitions and affidavits) are charged per sheet, a sheet being each 250 words (or part thereof) and each
sheet being equivalent to 5 units. Copying (by any means) is charged as 0.02 units per sheet. Notarial execution
of deeds is charged at 3 units per deed. Registration of writs is charged at 3.25 units per deed. Lending and
delivering of titles and other papers is charged at 2.25 units for each lending. We will charge fees for each unit
of time and deed/correspondence in chargeable units (U), the cash value of the unit being determined by the
status of the person carrying out the work on your behalf. Our rates are subject to annual review or if the nature
of the transaction that we are dealing with for you changes. Please see the current fee rate table below.

If any aspect of your case requires a high degree of urgency or becomes particularly complex, a higher hourly
rate or unit rate may be merited and, on such an event, we will give you advance notice. In addition, you will be
responsible for outlays that we incur on your behalf and other expenses, which may include court dues or
litigation costs. Where we act for more than one person (e.g., a married couple) each person for whom we do
work is equally responsible for the instructions given to us and for payment of our fees and outlays in connection
with that matter.

We will give you a written estimate of the probable cost of the transaction and of all disbursements which we
can reasonably foresee at the start of the transaction. We will notify you in writing if for any reason we feel it
necessary to vary that estimate and will explain to you why we need to do so.

Solicitors’ hourly rates and charges:

Charges rate per hour U – Unit Solicitor (Grade) Inner London Non-solicitor
A B C D
Per hour 10 U £350.00 £240.0 £196.0 £175.00-
0 0 £200.00
Per 30 Minutes 5U £175.00 £120.0 £98.00 £87.50-
0 £100.00
Per 6 Minutes 1U £35.00 £24.00 £19.60 £17.50-£20.00
Letters: each page of 125 words or part 1.25 U £43.75 £30.00 £24.50 £21.87-£25.00
thereof

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Formal letters (acknowledgements and 0.5 U £17.50 £12.00 £9.80 £8.75-£10.00
the like)
Email per page 1.25 U
Telephone calls – Under 3 Minutes 0.5 U 1
Over 3 Minutes – 1 Unit per 6 minutes U
Formal deeds-each sheet of 250 5U
Words or part thereof

Posts, Stationery, Photocopying, 5% of total fee (excluding commissions)

Faxing and incidents
**VAT will be charged on total fees and posts etc., at the current rate

E. VAT
We will add VAT to bills at the rate that applies when the work is done. At present, VAT is 20 per cent. VAT is
payable on certain disbursements. Our firm’s registered VAT number is 224808021.

F. Disbursement:
To progress this matter, we will need to incur some other costs directly on your behalf. We have no obligation
to pay disbursements unless the client has provided us with the funds for that purpose. We shall require such a
payment in advance of search fees and other costs.

G. Abortive fees:
Where, for any reason, a matter does not proceed to completion, we will be entitled to charge you for work done
on a time-spent basis and for expenses incurred. Property sales and purchases that fail to be completed often
involve as much work as those that reach completion. Any charge made will not exceed the amount of our
estimate even if the time spent would justify a higher fee.

2. Invoice

Invoices are payable immediately following the issue of the invoice. In the event that any invoice or request for
reimbursement of outlays is paid later than 28 days following the issue or request being made then we reserve the
right to charge interest on such late payment at 4% above the Base Lending Rate of The Bank of Scotland/HBOS plc
from time to time from the date of the invoice or request. If our legal fees are not paid, we reserve the right to retain
any documents held on your behalf. They will not be released until our account has been settled in full.

We always reserve the right to suspend action on the client’s matter if these arrangements have not been made.

3. Payment

We accept payment by cash, cheque, BACS, CHAPS, and Telegraphic transfer.

• Cash payment: we can only accept a maximum of £500.00 on any one transaction unless a reasonable exceptional
circumstance applies.
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 • Cheque payment: Cheques are generally cleared after five working days after banking. If you want us to pay out
against a cheque, you should ensure that payment is received in good time. If a cheque is not met upon first
presentation, we will charge you £50.00 + VAT to include the charge levied by our bank and our costs for
communicating this to you.
• BACS/CHAPS/BANK TRANSFER: To our bank account. We will provide you with a unique file reference number that
you are required to use as a reference with your payment.

4. Payment arrangements *(For Conveyancing only)

We will deliver a bill following the exchange of contracts and payment is required:
• On a purchase: prior to completion.
• On a sale: on completion. If sufficient funds are available on completion, and we have sent you with a bill,
we will deduct our charges and expenses from the funds.

5. Interest Payment Policy

We may charge interest on unpaid bills from one month after delivery of the bill daily at the rate specified in the Late
Payment of Commercial Debts (Rate of Interest) (No.3) Order 2002 currently 8 per cent over Lloyds TSB Bank Plc’s
base rate. If the whole of the bill has not been paid, we are entitled to charge interest on the outstanding amount of
the bill in accordance with Article 5 of the Solicitors’ (Non-Contentious Business) Remuneration Order 2009.

Any money received on behalf of clients will be held in our client account. We maintain an instant access account to
facilitate a transaction but in consequence, the amount of interest earned will usually be less than would be earned
if the money were held in a deposit account. Interest will be calculated and paid to the client at the rate from time to
time payable on HSBC Bank Plc’s instant access accounts. The period for which interest will be paid will normally
run from the date(s) on which funds are received by us until the date(s) of issue of any cheque(s) from our client
account. We may retain the first £20 of each amount of interest as and when calculated to help us cover the
administrative expenses of arranging these calculations and payments. By signing these terms and conditions you
agree to this.

When the client obtains borrowing from a lender in a property transaction, we will ask the lender to arrange that the
loan cheque is received by us a minimum of four working days prior to the completion date. If the money can be sent
by CHAPS, we will request that we receive it the day before completion. This will enable us to ensure that the
necessary funds are available in time for completion. Such clients need to be aware that the lender may charge
interest from the date of issue of their loan cheque or the transfer of the payment.

6. Communication between you and us

We will aim to communicate with clients by such methods as they may request. We do not accept the service of
documents by e-mail. We may need to virus check discs or e-mail. Unless instructed otherwise, we will communicate
with others when appropriate by e-mail or fax, but we cannot be responsible for the security of correspondence and
documents sent by such media.

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The Data Protection Act 1998 requires us to advise clients that their particulars are held on our database. We may,
from time to time, use these details to send information that we think might be of interest to our clients. We do not
make such information available to any other provider of products or services.

7. Speaking to your lender* (For Conveyancing only)

We are also acting for your proposed lender in this transaction. This means we have a duty to make full disclosure to
the mortgagee of all relevant facts relating to you, your purchase, and your mortgage. That will include disclosure of
any discrepancies between the mortgage application and information provided to us during the transaction and any
cashback payments or discount schemes that a seller is providing you. If a conflict of interest arises, we must cease
to act for you in this matter.

8. Personal inspection & survey* (For Conveyancing only)

If you are a purchaser, the doctrine of ‘Caveat emptor’ applies to you, meaning that let the buyer beware. Therefore,
we strictly advise you to inspect the property personally and draw our attention in writing if anything unusual or
any of your concerns, or any other specific instructions. We further recommend you organise a structural survey by
a chartered surveyor in order to assess any structural defects e.g. foundation, bricks, mortar, roof, heating, electricity,
gas appliances. Important to note that we cannot advise or give any opinion on the survey report as this is outside of
our professional expertise.

9. Green Deal Scheme* (For Property matters only)

The Green Deal is the new government initiative that is designed to help businesses and homeowners employ more
green technologies in their properties. The idea is simple; install new green technology into your property with no
upfront costs. You will pay back the costs through your energy bill over a period. This is unlike a conventional loan
because if you move out of the property the bill stays with the property where the savings are occurring and not with
the billpayer.

10. Financial services and insurance contracts

We are not authorised by the Financial Conduct Authority. We are, however, included on the register maintained by
the Financial Conduct Authority so that we may carry on insurance mediation activity, which is broadly the advising
on and selling and administration of insurance contracts. This part of our business, including arrangements for
complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can
be accessed via the Financial Conduct Authority website at www.fca.gov.uk

The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000,
but responsibility for regulation and complaints handling has been separated from the Law Society’s representative
functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society.

11. Storage of papers and documents

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After completing the work, we will be entitled to keep all your papers and documents while there is still money owed
to us for fees and expenses. We will keep your file of your papers for up to 6 years, except those papers that you ask
to be returned to you. We keep files on the understanding that we can destroy them 6 years after the date of the final
bill.

We will not destroy any documents such as wills, deeds, and other securities, which we have been asked to hold in
safe custody. A one of charge of £25.00 (plus VAT) is charged for the storage of your file. Should you require to
retrieve for file from the achieves you will need to provide a written request detailing the file reference number, the
nature of the matter or property address, the person who dealt with the matter, the date the matter was completed,
and what the matter was in connection with i.e. whether it was a sale or purchase or commercial matter. A charge of
£100.00 exclusive of VAT will be applied to retrieve files and upon payment of the charge and receipt of the written
request we aim to recover files within 14 working days provided the correct details have been given. If any
documents are required to be copied upon retrieval of the file there is a standard cost of 5 pence per page copied.

We do not normally make a charge for retrieving stored papers or deeds in response to continuing or new
instructions to act for you. However, we reserve the right to charge you as follows:

Reading papers £20.00 per hour

Writing letters £30.00 per letter
Photocopying £ 0.05 per page

12. Identity, disclosure, and confidentiality of business

All advice given to clients is entirely confidential, but:

* Money laundering regulations may require disclosure of confidential information by law. Please note that we
accept no responsibility for any loss arising from compliance with the money laundering provisions of the
Proceeds of Crime Act 2002 and any amending legislation howsoever caused.
* The Solicitors Regulation Authority and other supervisory bodies may call for a file which is the subject of a
complaint.
* A court order can compel disclosure of confidential material in certain circumstances.

As part of our continuing commitment to providing a high-quality service to all our clients, Hubers Law Partners
maintains a similar standard as required to the accreditation with the Law Society’s Conveyancing Quality Scheme.
The audit procedure laid down by this scheme may require the examination of clients’ confidential files from time to
time under strictly controlled circumstances and only to duly appointed and qualified individuals. Acceptance of
these terms and conditions by any client is deemed to include consent to such disclosure, which may be withdrawn
by you in writing at any time.

The law now requires solicitors as well as banks, building societies, and others to obtain satisfactory evidence of the
identity of their client. This is because solicitors who deal with money and property on behalf of their clients can be
used by criminals wishing to launder money. To comply with the law on money laundering we will need to obtain
evidence of your identity as soon as practicable.

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Solicitors are under a professional and legal obligation to keep the affairs of the client confidential. This obligation,
however, is subject to a statutory exception: recent legislation on money laundering and terrorist financing has
placed solicitors under a legal duty in certain circumstances to disclose information to the National Crime Agency.
Where a solicitor knows or suspects that a transaction on behalf of a client involves money laundering, the solicitor
may be required to make a money laundering disclosure. If, while we are acting for you, it becomes necessary to
make a money laundering disclosure, we may not be able to inform you that a disclosure has been made or of the
reasons for it.

Hubers Law Partners’ policy is only to accept cash up to £500.00 per transaction. If clients circumvent this policy by
depositing cash directly with our bank, we reserve the right to charge for any additional checks we deem necessary
regarding the source of the funds.

13. Your responsibility:

We expect you to always let us know (preferably in writing) promptly of any change of circumstances including a
change in your contact address and contact number with evidence. We also expect that you will settle our invoice on
time unless you explain any change or special circumstances that may affect your financial situation.
14. Your Duties on completion or exchange* (For Conveyancing only)

• Carefully check the inventory or fixture & fittings list* (commercial)

• Carefully check the plan
• Before exchanging you must draw our attention to if there is any change or unusual circumstances arise or
any additional queries you might require; these must be done in writing.
• It is your duty to make yourself available on the day of completion to collect keys on time and inspect the
property before completion.

15. Termination

Instructions may be terminated at any time. Termination of instructions must be in writing, to be effective. We will
be entitled to keep all papers and documents while there is money owing to us for our charges and expenses.

Under the Consumer Protection (Distance Selling) Regulations 2000, for some non-business instructions, the client
may have the right to withdraw, without charge, within seven working days of the date on which we were asked to
act. However, if we start work with the consent of the client within that period, the client loses that right to withdraw.
Acceptance of these terms and conditions of business will amount to such consent. If it is sought to withdraw
instructions, notice should be given by telephone, e-mail, or letter to the person named in your client care letter as
being responsible for your work. The regulations require us to inform clients if the work involved is likely to take
more than 30 days.

Moreover, if we make a contract at your home or place of work the Cancellation of Contracts Regulation 2008 may
apply. Where the Regulations apply then you have a right to cancel the contract within the 7-day period. To exercise
your right to cancel the contract, you need to deliver or send a cancellation notice. We confirm notice should be given
by telephone, e-mail, or letter to the person named in your client care letter as being responsible for your work.
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Under the Regulations, a cancellation notice is served upon us as soon as it is sent or posted to us. A cancellation
notice sent by electronic communication is treated as being served from the day when it is sent to us. If you agree in
writing that the performance of this contract should begin before the end of the cancellation period, then even if you
cancel the contract, you may still be required to pay for goods or services supplied or undertaken before the
cancellation.

After completing any work, we are entitled to keep all papers and documents while there is money owing to us for
our charges and expenses.

16. Disclosure

Solicitors are not allowed to disclose information about a client’s affairs without the client’s authority. By signing this
document, we will be able to disclose to the other parties in the transaction and, if applicable, to all other parties in
the chain of transactions and their agents and advisers, all information that we have in relation to your involvement
in the transaction including any related sale or mortgage, and other financial arrangements and wishes as to dates
for exchange and completion. You may withdraw this authority at any time, but if you do so you should appreciate
that we will have to inform the other party or parties and their advisers, etc. upon their contacting us that this
authority has been withdrawn.
Also, the Firm is working towards membership in various quality schemes, and because of this, we may become
subject to periodic checks by outside assessors. This could mean that your file is selected for checking/assessment,
in which case we would need your consent for inspection to occur. All inspections are, of course, conducted in
confidence. If you prefer to withhold consent, work on your file will not be affected in any way. Since very few of our
client’s object to this, we will assume that we do have your consent unless you notify us to the contrary. We will also
assume, unless you indicate otherwise, that consent on this occasion will extend to all future matters that we conduct
on your behalf.

Please do not hesitate to contact us if you need further clarification. If you would prefer to withhold your consent,
please put a line through this and the above paragraph of the copy letter when returning the signed copy of these
Terms & Conditions to us. Please note that you can withdraw your consent at any time.

17. Financial Services Compensation Scheme (FSCS)

Due to recent economic events, any monies deposited in solicitor's accounts could be lost if the bank where the
monies are held collapses. Any client monies held by this Practice are deposited and held at Lloyds Bank Plc. Any
monies you deposit in our client account will be deposited at your own risk. Although The Financial Services
Compensation Scheme has confirmed that they will compensate each individual client £85,000.00 deposit in each
Banking Institution, if you as the individual hold other monies in the same institution as Lloyds, the limit remains
£85,000 in total. Before you send us any monies you are advised to take independent financial advice and advice
from your own Bank. Any monies we receive from you we shall assume you have taken the necessary advice, and
this Practice will not be held responsible or liable for any consequential loss. By signing this document, you consent
to disclosing details to the FSCS in the event of a bank failure.

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18. Help with Legal Costs – Public Funding (previously known as Legal Aid)

This practice does not undertake any form of publicly funded work. Depending upon your personal circumstances,
you may be entitled to assistance through public funding. If you wish to enjoy the benefit of public funding, you
should therefore consult a solicitor who holds a franchise in the relevant area of law. As you are aware, your present
financial position is such that you may not be eligible to receive public funding (formerly legal aid) for your matter.
However, even if you are eligible, we would only be able to act for you on a private basis since this firm is not
participating in the public funding scheme. Having considered the various factors outlined above, you have indicated
that you wish us to act for you on a private basis.

19. Professional Indemnity Insurance (PII)

The details of our qualifying Professional Indemnity Insurers can be found at our offices.

20. Equality & Diversity Policy

The Firm operates an Equality and Diversity policy. We do not discriminate against any person on the grounds of
sex, race, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy, maternity or
paternity, disability, age, religious or other beliefs.

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21. Limited companies

When accepting instructions to act on behalf of a limited company, we may require a director and/or controlling
shareholder to sign a form of personal guarantee in respect of the charges and expenses of this practice. If such a
request is refused, we will be entitled to stop acting and to require immediate payment of our charges on an hourly
basis and expenses as set out earlier.

22. Tax and planning advice

Any work that we do for clients may involve tax implications or necessitate the consideration of tax planning
strategies. Any responsibility to advise on the tax implications of a transaction that we are instructed to carry out,
or the likelihood of them arising, cannot be implied and must be the subject of specific and express agreement.

We will not advise you on the planning implications of your proposed transaction unless specifically requested to
do so by you in writing, otherwise than by reporting to you on any relevant information provided by the results of
the ‘local search’.

23. Service Standards and Client Care

We have procedures in place for reviewing files regularly, so please be assured that your matter will progress
efficiently. However, due to other parties’ involvement, we do not always have full control over how swiftly matters
proceed.

We are happy to receive queries by telephone, e-mail, fax, or letter. Our Partners are Mr. Ziaur Rahman and Mr.
Muhammad Al Mamun. Mr. Rahman can best be reached by telephone at 0203 488 0951 and in his absence Mr.
Muhammad Al Mamun, both are solicitors and partners to this firm. You can contact Mr. Mamun on 0203 488 0952.
If Mr. Mamun or Mr. Rahman are unavailable you can leave a message with reception and they will attempt to contact
you during the same day but if that is not possible, then within 1 working day. Written correspondence (which
includes letters, e-mails, and faxes) will generally be replied to within 3 working days unless further investigation
and/or inability to contact others prevent this. If your correspondence is noted as urgent or a specific reply date is
requested, we will of course take note of this and priorities accordingly. Unless you have indicated to the contrary,
we may contact you by letter, e-mail, or telephone. Our normal office hours are between 10.00 – 18.30 although
occasionally appointments may be made outside those hours as circumstances dictate. We regret that it is generally
not possible to see people arriving without appointments so please contact our reception should you wish to see Mr.
Rahman, Mr. Mamun, or any other fee earners in person and an appointment will be made at a date and time
convenient to you.

We will keep you informed of any change in the law that affects your matter and advice of any circumstances and/or
risks of which we become aware or consider being reasonably foreseeable that could affect the outcome of your
matter. In case of any concern about the service provided, please advise Mr. Rahman in the first instance. If you
remain dissatisfied to resolve your concerns, you can directly contact Mr. Muhammad Al Mamun who is another
partner to the firm.

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24. Complaints

All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you
immediately raise with me any concerns you may have. We would be disappointed if you thought that you had reason
to be unhappy with the service that we are providing without raising the same with us. In the unlikely event that a
mistake is made by our firm, we have professional indemnity insurance for any claim limited to a certain amount.
We do require that you limit any claim you may have in respect of professional negligence against this firm to the
amount within the maximum limit of professional indemnity insurance. We are confident that we provide quality in
all respects. We value the trust of our clients. If you are not satisfied with our service, do not hesitate to contact Mr.
Rahman who is responsible for investigating any complaint. We will investigate any issues as soon as possible which
have not been resolved to your satisfaction. We have a complaint policy and procedure, a copy of which is available
on request. Your complaint will be dealt with promptly, fairly, openly, and effectively.

However, if you are dissatisfied with service and any complaint that you make to us in accordance with our
complaint procedure, you have the right to complain to the legal Ombudsmen within the period of making a
complaint with the legal Ombudsmen.

Complaints will be dealt with under the following protocol. In the event of a complaint, you should raise the concern
in the first place with the person dealing with the matter.

If this does not resolve the problem you should then contact the supervisor, whose name will have been notified at
the outset of the transaction. The complaint does not have to be put in writing, although setting out clearly the issues
and the action you wish us to take may help us resolve your concerns more quickly.

If these steps do not resolve the problem, you should contact Mr. Muhammad Al Mamun or Mr. Ziaur Rahman, who
are the Principals/Partners of this firm, by telephone or writing.

A full copy of the practice’s complaints procedure is available on request.

If the complaint is still not resolved at the end of this complaints process you have the right to refer your complaint
to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website:
www.legalombudsman.org.uk. The Legal Ombudsman is the independent complaints handling body that will
investigate any complaints made against solicitors. Normally, you will need to bring a complaint to the Legal
Ombudsman within six months of receiving a final written response from us about your complaint, and six years
from the act or omission giving rise to the complaint or three years from when you should have reasonably known
there are grounds for complaint.

25. Referral arrangements

We in some cases may pay a referral fee for work to be referred to us. In such a situation we will inform you in writing
and will tell you what fee we have paid. The advice which we give to you will be independent and we will treat you
the same as any other client. You are free to raise questions on all aspects of the transaction and any information that
you disclose to us will be treated as confidential and not disclosed to the referrer or to any other third party without

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your consent. We will not act for the referrer in connection with the same transaction in any way at all and you are
under no obligation to instruct us in connection with the transaction.

26. Property disclaimers* (For property matters only)

We will not carry out a physical inspection of the property. We will not advise on the valuation of the property,
suitability of your mortgage, or any other financial arrangements.

We will not advise on environmental liabilities where we shall assume unless you tell us in writing the contrary, that
you are making your own arrangements for any appropriate environmental survey or investigations. We may,
however, need to obtain an environmental search on behalf of your lender at your expense.

27. Terms and conditions of business

If you require clarification on any of these points, please do not hesitate to let us know. Unless otherwise agreed,
and subject to the application of the current hourly rates, these terms and conditions of business shall apply to any
future instructions given to this practice.

Although continuing instructions in this matter will amount to an acceptance of these terms and conditions of
business, it may not be possible for us to start work on your behalf until one signed copy of this Terms & Conditions
of Business has been returned to us which we will keep on our file.

28. Joint and Several

If you instructed us jointly with one or more other persons, or you represent a Firm, limited liability partnership
(LLP), or company in this matter, we shall be entitled to accept instructions from you or any of the others (unless
notified to the contrary in writing) and each of you shall be jointly and severally liable in that matter and liable for
any instructions given, for payment of the fees and charges in relation to carrying out instructions.

When accepting instructions from a company or LLP, we may seek written confirmation as to which members of the
company or LLP are authorised to give us instructions. When accepting instructions to act on behalf of a limited
company or LLP, we may require a director and/or controlling shareholder to sign a form of personal guarantee in
respect of our fees and expenses. If such a request is refused, we will be entitled to stop acting and require immediate
payment of our fees on an hourly basis and expenses as set out earlier.

I/We confirm that I/We have read and understood, and I/We accept, these terms and conditions of business.

Sign ......……………………

MD MUJIBUR RAHMAN
Full Name....................................
29/06/2024
Date .…………......................

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HLP – Business Terms & Conditions @ Hubers Law 2023