Yemen Service Finder

Report
submitted in partial fulfillment of the
requirements for the award of the degree of

Bachelor of Science
IN
Business of Information Technology

BY
RIAD ABDULHAKIM FADEL AHMED AL-AREFI

UNDER THE SUPERVISION OF

D R . HAMZAH JAMEL

Faculty of Computer Science and Information Technology

International University of Technology Twintech
Sana’a - Yemen
2024
 ii

Certificate

We,the undersigned, solemnly affirm that the report entitled “Yemen Service
Finder” presented as a culmination of our project work is a product of our original
research, with due acknowledgment to referenced sources. Throughout the course
of this project.
The results obtained in this report have not been submitted to any other
University or Institute for the award of any other Degree or Diploma.

Assistant Professor
Faculty of of Computer Science and Information Technology
International University of Technology Twintech
Sana’a, Yemen
iii
 Declaration

We, the undersigned, solemnly affirm that the report entitled "Yemen Service
Finder" presented as a culmination of our project work is a product of our original
research, with due acknowledgment to referenced sources. Throughout the course
of this project.
We hereby declare the following:

• The content contained within this report is a manifestation of our individual

effort, characterized by independent research and analysis, unless expressly
acknowledged through proper referencing.

• All external sources, references, and materials utilized in this report have
been duly attributed and acknowledged according to recognized academic
conventions.

• This report has not been submitted for the fulfillment of any other academic
qualification, nor is it concurrently being presented for consideration in any
other academic pursuit.

Signature ...........................

Name: E E E
Date: ay,
 Dedicated to
To our beloved parents, doctors, and teachers
 Acknowledgments
“In the name of Allah, the Most Gracious, the Most Merciful.
First and foremost, we would like to express our deepest gratitude to Allah
for His blessings, guidance, and inspiration throughout the journey of the Yemen
Service Finder project. His unwavering support has been the foundation upon
which we have built this endeavor.
We would like to extend our heartfelt appreciation to our families for their
unconditional love, understanding, and encouragement. Their continuous support
and belief in our abilities have been a constant source of motivation.
We would like to express our sincere gratitude to our supervisor, Dr. Hamzah
Jamal for their invaluable guidance, expertise, and mentorship. Their unwavering
commitment to excellence and their insightful suggestions have significantly
contributed to the success of this project.
Furthermore, we extend our gratitude to the faculty members and staff of [IUTT]
for their support, resources, and academic environment, which have provided a
conducive atmosphere for our learning and growth
Finally, we would like to express our appreciation to all the individuals who
have directly or indirectly contributed to the completion of this project. Their
assistance, cooperation, and feedback have been instrumental in shaping the Yemen
Service Finder project into its final form.
May Allah reward all those who have played a role in our journey and bless
them with success and prosperity.
 Abstract
The Yemen Service Finder project recognizes the importance of technology in
driving economic growth and creating employment opportunities. By providing a
centralized online marketplace, the platform enables individuals and businesses
to easily connect with a wide range of service providers, including programmers,
designers, and other professionals. This not only facilitates the hiring process but
also promotes entrepreneurship and job creation in Yemen.
To ensure the platform’s effectiveness, it incorporates advanced features such as
user reviews and ratings. These features allow clients to make informed decisions
by considering the experiences and feedback of previous users.
Real-time communication channels are also integrated into the platform,
enabling seamless collaboration between service providers and clients. This feature
fosters clear and direct communication, ensuring that both parties can effectively
convey their requirements, expectations, and concerns.
The user-friendly interface of the Yemen Service Finder platform accommodates
individuals with varying levels of digital literacy. The intuitive design and accessible
features make it easy for users to create profiles, search for specific services, and
connect with suitable service providers. This inclusivity ensures that the platform
is accessible to a wide range of users, thereby maximizing its reach and impact.
Throughout the development process, the Yemen Service Finder project has
prioritized rigorous testing and continuous feedback from users and stakeholders.
This iterative approach has been crucial in refining the platform’s functionality and
user experience.
Overall, the "Yemen Service Finder" project represents a significant advancement
in bridging the gap between service providers and clients in Yemen. By harnessing
the power of technology and innovation, the platform aims to revolutionize the
way people find and hire workers, ultimately driving economic growth, creating
employment opportunities, and fostering a more connected and prosperous Yemen.
List of Figures

3.1 Agile Development Life Cycle. . . . . . . . . . . . . . . . . . . . . . . 15

5.1 Admin Dashboard Use Case Diagram . . . . . . . . . . . . . . . . . . 31

5.2 Service Provider Dashboard Use Case Diagram . . . . . . . . . . . . . 33
5.3 Users Dashboard Use Case Diagram . . . . . . . . . . . . . . . . . . . 35
5.4 Data Flow Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.5 Activity Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.6 Activity Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.7 Sequence Diagram for Provider . . . . . . . . . . . . . . . . . . . . . . 41
5.8 Sequence Diagram for Users . . . . . . . . . . . . . . . . . . . . . . . . 42
5.9 Class Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.10 Entity Relationship Diagram . . . . . . . . . . . . . . . . . . . . . . . . 44
5.11 Website Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.12 Categories Section – Home Page . . . . . . . . . . . . . . . . . . . . . . 45
5.13 Popular Services Section – Home Page . . . . . . . . . . . . . . . . . . 46
5.14 Newest Service Section – Home Page . . . . . . . . . . . . . . . . . . . 46
5.15 Advertisement Section – Home Page . . . . . . . . . . . . . . . . . . . 47
5.16 Services details page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.17 Services details page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.18 Login Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.19 Sign-Up Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.20 OTP Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.21 Services Provider Dashboard – Home page . . . . . . . . . . . . . . . 50

iv
5.22 Service provider’s Dashboard - add and update service Page . . . . . 50
5.23 Service provider’s Dashboard - Booking List page . . . . . . . . . . . 51
5.24 Service provider’s Dashboard - Profile Page . . . . . . . . . . . . . . . 51
5.25 Service provider’s Dashboard - add a new service Page . . . . . . . . 52
5.26 Service provider’s Dashboard - chat Page . . . . . . . . . . . . . . . . 52
5.27 User’s Dashboard - Home Page . . . . . . . . . . . . . . . . . . . . . . 53
5.28 User’s Dashboard - Booking List Page . . . . . . . . . . . . . . . . . . 53
5.29 User’s Dashboard - Book a new service Page . . . . . . . . . . . . . . 54
5.30 User’s Dashboard - Submit a review Page . . . . . . . . . . . . . . . . 54
5.31 Admin’s Dashboard – Login Page . . . . . . . . . . . . . . . . . . . . . 55
5.32 Admin’s Dashboard – Home Page . . . . . . . . . . . . . . . . . . . . 56
5.33 Admin’s Dashboard – Service Page . . . . . . . . . . . . . . . . . . . . 56
5.34 Admin’s Dashboard – Category Page . . . . . . . . . . . . . . . . . . . 57
5.35 Admin’s Dashboard – Add new category Page . . . . . . . . . . . . . 57
5.36 Admin’s Dashboard – Manage users Page . . . . . . . . . . . . . . . . 58
5.37 Admin’s Dashboard – chat Page . . . . . . . . . . . . . . . . . . . . . . 58
5.38 Admin’s Dashboard – Languages Page . . . . . . . . . . . . . . . . . . 59
5.39 Admin’s Dashboard – Rating Type Page . . . . . . . . . . . . . . . . . 59
5.40 The Mobile Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5.41 The Application – Home Page . . . . . . . . . . . . . . . . . . . . . . . 60
5.42 The Application – Service detail Page . . . . . . . . . . . . . . . . . . . 61
5.43 The Application – Service detail Page . . . . . . . . . . . . . . . . . . . 61
5.44 The Application – Booking list Page . . . . . . . . . . . . . . . . . . . 62
5.45 The Application – Setting Page . . . . . . . . . . . . . . . . . . . . . . 62
5.46 The Application – Profile Page . . . . . . . . . . . . . . . . . . . . . . . 63
5.47 The Application – Chat Page . . . . . . . . . . . . . . . . . . . . . . . . 63
5.48 The Application – Login and Register Page . . . . . . . . . . . . . . . 64
5.49 Service provider’s Dashboard – Home Page . . . . . . . . . . . . . . . 64
5.50 Service provider’s Dashboard – Add new service Page . . . . . . . . 65
5.51 Service provider’s Dashboard – Get Provider Location Page . . . . . 65
5.52 The Application – Booking List Page . . . . . . . . . . . . . . . . . . . 66
5.53 The Application – Booking List Page . . . . . . . . . . . . . . . . . . . 66
5.54 The Application – Booking List Page . . . . . . . . . . . . . . . . . . . 67
List of Tables

6.1 Login to the platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.2 Add service unit test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.3 Update service unit test. . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.4 Show / hide service unit test . . . . . . . . . . . . . . . . . . . . . . . . 74
6.5 Booking Service Test Results . . . . . . . . . . . . . . . . . . . . . . . . 74
6.6 View Bookings Test Results . . . . . . . . . . . . . . . . . . . . . . . . 75
6.7 Confirm / reject order unit test. . . . . . . . . . . . . . . . . . . . . . . 75
6.8 Chat Functionality Test Results . . . . . . . . . . . . . . . . . . . . . . 75
6.9 User Review Submission Test Results . . . . . . . . . . . . . . . . . . . 76
6.10 User Report Generation Test Results . . . . . . . . . . . . . . . . . . . 76
6.11 Add New Categories Test Results . . . . . . . . . . . . . . . . . . . . . 76
6.12 Update User Status Test Results . . . . . . . . . . . . . . . . . . . . . . 77
6.13 Update Service Status Test Results . . . . . . . . . . . . . . . . . . . . 77
6.14 Post Creation Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

vii
Contents

Copyright i

Declaration i

Abstract iii

1 Introduction 1
1.1 Study Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Problem Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1 Fragmented Service Market: . . . . . . . . . . . . . . . . . . . . 2
1.2.2 Inefficient Search Process: . . . . . . . . . . . . . . . . . . . . . 2
1.2.3 Limited Access to Skilled Workers: . . . . . . . . . . . . . . . . 3
1.2.4 Lack of Trust and Verification: . . . . . . . . . . . . . . . . . . . 3
1.2.5 Resistance to Technological Adoption: . . . . . . . . . . . . . . 3
1.3 Aims and Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3.1 Platform Development and Design . . . . . . . . . . . . . . . . 4
1.3.2 Connecting Service Providers with Clients . . . . . . . . . . . 4
1.3.3 Verification and Trust Mechanisms . . . . . . . . . . . . . . . . 5
1.3.4 Expansion and Scalability . . . . . . . . . . . . . . . . . . . . . 5
1.4 Scope of Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.5 Hardware & Software Requirements . . . . . . . . . . . . . . . . . . . 6
1.5.1 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . 6
1.5.2 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . 6
1.6 Significance of Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

viii
 1.7 Constraint & Critical Assumption . . . . . . . . . . . . . . . . . . . . . 7
1.7.1 Constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.7.2 Critical Assumptions . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Literature Review 9
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Review of Literature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.1 The Impact of Online Service Platforms: Convenience and
Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.2 The benefits of online services platforms on developing
economies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2.3 The driving path of customer sustainable consumption
behaviors in the context of the sharing economy—based on
the interaction effect of customer signal, service provider . . . 10
2.2.4 The Role of Strategic Agility in Digital platform Translation . 11
2.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Research Methodology 13
3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2.1 Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2.2 Data Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.3 Software Development Model . . . . . . . . . . . . . . . . . . . 15
3.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4 System Analysis 17
4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.2 Feasibility Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.3 Technical Feasibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.3.1 Operational Feasibility . . . . . . . . . . . . . . . . . . . . . . . 19
4.3.2 Economical Feasibility . . . . . . . . . . . . . . . . . . . . . . . 19
 4.4 User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.4.1 Administrator Requirements . . . . . . . . . . . . . . . . . . . 20
4.4.2 Services Providers Requirements . . . . . . . . . . . . . . . . . 21
4.4.3 End User/Customer Requirements . . . . . . . . . . . . . . . . 22
4.5 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.5.1 Functional Requirements . . . . . . . . . . . . . . . . . . . . . . 23
4.5.2 Administrator Requirements . . . . . . . . . . . . . . . . . . . 23
4.5.3 Professional Requirements . . . . . . . . . . . . . . . . . . . . . 24
4.5.4 End User/Customer Requirements . . . . . . . . . . . . . . . . 25
4.5.5 Nonfunctional Requirements . . . . . . . . . . . . . . . . . . . 26
4.6 Evaluation of tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.7 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5 System Design 30
5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.2 System Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.2.1 Use Case Diagram . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.2.2 Data Flow Diagram . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.2.3 Activity Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.2.4 Sequence Diagram . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.2.5 Class Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.3 Database Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.4 Interface Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.4.1 Home Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.4.2 Registration and Login Pages . . . . . . . . . . . . . . . . . . . 48
5.4.3 Services Provider Dashboard . . . . . . . . . . . . . . . . . . . 50
5.4.4 User’s Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . 53
5.4.5 Admin Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.4.6 Yemen Services Finder Application . . . . . . . . . . . . . . . 60
5.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6 Implementation and Testing 69
6.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6.2 Mobile Application Implementation . . . . . . . . . . . . . . . . . . . 69
6.2.1 User Interface Design . . . . . . . . . . . . . . . . . . . . . . . . 70
6.2.2 Activity and Fragment Development . . . . . . . . . . . . . . . 70
6.2.3 Backend Integration . . . . . . . . . . . . . . . . . . . . . . . . 70
6.2.4 Implementation of Functionality . . . . . . . . . . . . . . . . . 70
6.2.5 Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6.3 Web Application Implementation . . . . . . . . . . . . . . . . . . . . . 71
6.3.1 User Interface Design . . . . . . . . . . . . . . . . . . . . . . . . 71
6.3.2 Backend Development . . . . . . . . . . . . . . . . . . . . . . . 71
6.3.3 Database Integration . . . . . . . . . . . . . . . . . . . . . . . . 71
6.3.4 Implementation of Functionality . . . . . . . . . . . . . . . . . 72
6.4 Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.4.1 Unit Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.4.2 Integration Testing . . . . . . . . . . . . . . . . . . . . . . . . . 77
6.4.3 System Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
6.4.4 User Acceptance Testing . . . . . . . . . . . . . . . . . . . . . . 78
6.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7 Assessment and Future Outlook 80

7.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.2 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.2.1 Achievements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.2.2 Difficulties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
7.2.3 Future Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
7.3 Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

References 85
 1

CHAPTER
Introduction

1.1 Study Background

The opening section of this chapter provides an in-depth background to the Yemen
Service Finder project, presenting a comprehensive understanding of the current
state of the service industry in Yemen and the challenges faced by service providers
and clients in accessing and connecting with each other.
In Yemen, like in many other countries, the service industry plays a vital role in
driving economic growth and creating employment opportunities. However, the
traditional methods of finding and hiring service providers are often inefficient and
time-consuming. Clients struggle to locate skilled professionals for their specific
needs, while service providers face difficulties in reaching their target audience.
The lack of a centralized platform for service providers and clients to connect
exacerbates these challenges. This fragmentation and lack of accessibility hinder
economic development and job creation in Yemen. Therefore, the development of
an efficient service finder platform, such as the Yemen Service Finder project, is
crucial in addressing these issues and bridging the gap between service providers
and clients.
Additionally, the increasing demand for skilled workers in Yemen further
emphasizes the importance of an effective service finder platform. Factors such

1
C HAPTER 1: I NTRODUCTION 2

as economic growth, technological advancements, and evolving consumer needs

contribute to this growing demand. As industries expand and new sectors emerge,
there is a pressing need to connect clients with the right professionals who possess
the necessary skills and expertise.
By providing a centralized platform that streamlines the process of finding and
hiring service providers, the Yemen Service Finder project aims to meet this demand
effectively. It enables clients to access a wide range of skilled workers from various
industries, including IT, design, marketing, and more. This not only helps clients
fulfill their specific requirements but also creates employment opportunities for
service providers, contributing to economic development and job creation in Yemen.

1.2 Problem Statement

The service industry in Yemen faces significant challenges in terms of connecting
service providers with clients efficiently and effectively. The absence of a centralized
platform for finding and hiring service providers hinders economic development
and job creation in the country. Clients struggle to locate skilled professionals for
their specific needs, while service providers face difficulties in reaching their target
audience.

1.2.1 Fragmented Service Market:

The service market in Yemen is highly fragmented, making it difficult for clients
to find and connect with the right service providers. The absence of a centralized
platform leads to a lack of accessibility and visibility for service providers, hindering
their ability to reach potential clients and grow their business.

1.2.2 Inefficient Search Process:

The traditional methods of finding service providers in Yemen are time-consuming

and inefficient. Clients often rely on word-of-mouth referrals or informal networks,
C HAPTER 1: I NTRODUCTION 3

which limits their options and makes it challenging to find professionals with the
required skills and expertise. This inefficiency results in a mismatch between client
needs and available service providers.

1.2.3 Limited Access to Skilled Workers:

The increasing demand for skilled workers in Yemen is not adequately met due
to the lack of efficient mechanisms for connecting clients with professionals. As
industries expand and new sectors emerge, there is a pressing need to bridge the
gap between clients and skilled workers to fulfill specific requirements. The absence
of a centralized platform exacerbates this issue, leading to missed opportunities for
both clients and service providers.

1.2.4 Lack of Trust and Verification:

Trust is crucial in the service industry, but establishing trust between clients and
service providers is challenging without proper mechanisms for verification and
reviews. Clients often face uncertainty about the quality and reliability of service
providers, while service providers struggle to showcase their skills and build a
reputable portfolio. This lack of trust hampers the growth of the service industry
and inhibits economic development.

1.2.5 Resistance to Technological Adoption:

Traditional wholesalers and service providers in Yemen may resist the adoption of
new technological systems. The preference for traditional methods and resistance to
change pose a significant barrier to the successful implementation and acceptance
of a centralized service finder platform.
C HAPTER 1: I NTRODUCTION 4

1.3 Aims and Objectives

The aim is to develop and implement a centralized service finder platform in
Yemen that connects service providers with clients efficiently and effectively. This
platform should address the challenges of a fragmented service market, inefficient
search process, limited access to skilled workers, lack of trust and verification,
and resistance to technological adoption. By achieving this aim, the platform will
facilitate economic development, job creation, and enhance the overall service
industry in Yemen. They may include:

1.3.1 Platform Development and Design

1. Develop a user-friendly and intuitive platform that serves as a centralized

service finder in Yemen.

2. Design an interface that allows easy navigation and search functionality for
both service providers and clients.

3. Incorporate features that facilitate efficient communication and transactions

between service providers and clients.

1.3.2 Connecting Service Providers with Clients

• Develop a platform that allows service providers to create profiles showcasing

their skills, expertise, and availability.

• Implement a search feature that enables clients to find service providers based
on their location, expertise, and ratings.

• Provide communication tools within the platform to facilitate direct

interaction between service providers and clients.

• Enable secure and convenient payment options within the platform to

facilitate smooth transactions between service providers and clients.
C HAPTER 1: I NTRODUCTION 5

• Implement a rating and review system that allows clients to provide feedback
on service providers’ performance, helping future clients make informed
decisions.

1.3.3 Verification and Trust Mechanisms

1. Implement a robust verification process to ensure the authenticity and

credibility of service providers.

2. Allow clients to provide reviews and ratings for service providers to build
trust within the platform.

1.3.4 Expansion and Scalability

1. Continuously evaluate the platform’s performance and scalability to

accommodate the growing number of service providers and clients.

2. Explore opportunities to expand the platform’s reach to other regions in

Yemen and potentially neighboring countries.

1.4 Scope of Study

The scope of the Yemen Service Finder project includes the development and
implementation of an online platform that connects service providers and clients in
Yemen. The platform will cater to various service sectors, including programming,
design, consulting, and more. It will operate nationwide, providing access to service
providers and clients across different regions in Yemen.
However, it is important to note that the platform’s initial launch may focus
on specific regions or service sectors based on feasibility and market demand.
The scope of the project may also be influenced by technological, resource, and
regulatory considerations.
 C HAPTER 1: I NTRODUCTION 6

1.5 Hardware & Software Requirements

To develop and operate the Yemen Service Finder platform effectively, certain
hardware and software requirements need to be met. These requirements ensure
that the platform runs smoothly, provides a seamless user experience, and maintains
data security. The following are the key hardware and software requirements for
the Yemen Service Finder project:

1.5.1 Hardware Requirements

• Ethernet connection (LAN) OR a wireless adapter (Wi-Fi).

• Processor: Minimum 1 GHz; Recommended 2GHz or more.

• Memory (RAM): Minimum 2GB or above.

• Display: Full HD display with a resolution of 1920 x 1080..

1.5.2 Software Requirements

• Operating system: Windows or macOS.

• Supported Browsers: it is recommended to use Google Chrome, Mozilla

Firefox, or Safari.

1.6 Significance of Project

The Yemen Service Finder project holds significant importance for various
stakeholders involved in the service industry. It has the potential to:

• Enhance the accessibility and visibility of service providers in Yemen.

• Improve the efficiency and effectiveness of the service industry by facilitating

connections between service providers and clients.
C HAPTER 1: I NTRODUCTION 7

• Create opportunities for job creation and economic growth by connecting

skilled workers with clients in need of their services.

• Foster innovation and entrepreneurship in the service sector by providing a

platform for service providers to showcase their expertise and attract clients.

1.7 Constraint & Critical Assumption

Constraints and critical assumptions are important factors to consider when

planning and executing a project. They help identify limitations and risks that
could impact the project’s success. Here are some examples of constraints and
critical assumptions:

1.7.1 Constraints

– Time Constraint: The project must be completed within a specific

timeframe, such as a fixed deadline or a predetermined schedule.

– Budget Constraint: The project must be completed within a specified

budget or financial limitation.

– Resource Constraint: The availability of resources, including personnel,

equipment, and materials, may be limited and should be taken into
account.

– Technical Constraint: The project must adhere to certain technical

specifications or requirements, such as compatibility with existing
systems or compliance with industry standards.

– Regulatory Constraint: The project must comply with relevant laws,

regulations, and industry standards.
C HAPTER 1: I NTRODUCTION 8

1.7.2 Critical Assumptions

– Stakeholder Support: It is assumed that key stakeholders, including

project sponsors and decision-makers, will provide necessary support
and resources throughout the project.

– Availability of Skilled Personnel: It is assumed that there will be a

sufficient number of skilled individuals available to work on the project
and fulfill the required roles and responsibilities.

– Stable Technology: It is assumed that the chosen technologies and

platforms will remain stable and accessible throughout the project’s
duration, without significant changes or disruptions.

– Effective Communication: It is assumed that communication channels

and processes between team members, stakeholders, and external
parties will be effective and efficient, enabling smooth coordination and
collaboration.

– Risk Management: It is assumed that a robust risk management plan

will be in place to identify, assess, and mitigate potential risks that could
impact the project’s objectives.
 2
CHAPTER
Literature Review

2.1 Introduction

This chapter delves into an in-depth exploration of existing research and

literature pertaining to the development of the Yemen Service Finder platform.
The review focuses on four paramount areas: the impact of online service
platforms, the prevalence of online service platforms,the benefit of online
platform in developing economies,The driving path of customer sustainable
consumption behaviors in the context of the sharing economy—based on the
interaction effect of customer signal, service provider,The Role of Strategic
Agility in Digital platform Translation.

2.2 Review of Literature

2.2.1 The Impact of Online Service Platforms: Convenience

and Quality

Research from McKinsey Global Institute - United State, the research

highlighted the key factors driving this trend, including increased

9
C HAPTER 2: L ITERATURE R EVIEW 10

convenience, access to a wider talent pool, and enhanced transparency

through user reviews and ratings.The rise of online service platforms
has been a defining characteristic of the digital age, as evidenced by the
surge in platforms connecting service providers and clients across various
industries.These platforms empower clients by facilitating the efficient
discovery of skilled professionals while concurrently endowing service
providers with an expanded market reach[1].

2.2.2 The benefits of online services platforms on developing

economies

Research from Domuni research Institute – Bangladesh, This systematic

literature review explores the significant role of online service platforms in
fostering economic development in developing economies. Findings highlight
their ability to create jobs, stimulate growth, and improve access to goods and
services. However, addressing challenges such as infrastructure limitations
and regulatory barriers is crucial for maximizing their potential benefits[2].

2.2.3 The driving path of customer sustainable consumption

behaviors in the context of the sharing economy—based on the
interaction effect of customer signal, service provider

A systematic literature review Research from National Center for Scientific

Research, – France, this study investigates the factors that drive sustainable
consumption behaviors in the sharing economy. It focuses on the interaction
between customer signals (e.g., reviews, ratings) and service provider
characteristics (e.g., sustainability practices). The study aims to understand
how these factors influence consumers’ decisions to engage in sustainable
consumption behaviors. By analyzing data from sharing economy platforms
C HAPTER 2: L ITERATURE R EVIEW 11

and conducting case studies, the research seeks to identify strategies that can
promote sustainable consumption within this sector[3].

2.2.4 The Role of Strategic Agility in Digital platform

Translation

Research from Karlsruher Institute for Technologies (KIT) – Germany, this

research examines the factors that enabled an industrial corporation to
successfully transform into a digital platform provider. It analyzes the key
drivers, challenges, and strategies employed by the corporation during the
transition. The study provides insights into the importance of leadership,
organizational culture, talent, technology, partnerships, and regulatory
environment in facilitating such transformations. By understanding these
enablers, other industrial corporations can learn valuable lessons and make
informed decisions about their own digital journeys[4].
C HAPTER 2: L ITERATURE R EVIEW 12

2.3 Summary

Online service platforms have revolutionized industries, offering increased

convenience, accessibility, and transparency. In the sharing economy, these
platforms leverage customer signals and service provider characteristics to
foster sustainable consumption behaviors. By connecting individuals and
businesses, they create new opportunities for economic development in
developing economies, stimulating job creation, growth, and access to goods
and services.

For industrial corporations, successful digital transformation requires a

comprehensive approach. Leadership plays a crucial role in setting the vision
and driving change. A culture of innovation and experimentation is essential
for embracing new technologies and adapting to evolving market dynamics.
Attracting and retaining top talent with digital skills is vital for executing
the transformation effectively. Investing in cutting-edge technologies, such
as artificial intelligence and cloud computing, is necessary to modernize
operations and improve efficiency. Collaborating with external partners can
provide valuable expertise and resources. Finally, a favorable regulatory
environment that supports digital innovation is essential for fostering growth
and competitiveness.
 3
CHAPTER
Research Methodology

3.1 Introduction

In this chapter, we will discuss the research methodology employed to develop

and refine the Yemen Service Finder platform. The primary objective was to
ensure that the platform met the needs of both service providers and clients.
A comprehensive research process was undertaken to gather relevant data
and insights, which guided the design and development of the platform.

3.2 Methodology

3.2.1 Data Collection

– Literature Review: A comprehensive research effort was undertaken to

examine existing online platforms that offer similar services, as well as
reports and studies focusing on the Yemeni service sector and the digital
landscape. Through this extensive review, valuable insights were gained
into user behavior, emerging market trends, and potential challenges that
may arise.

13
C HAPTER 3: R ESEARCH M ETHODOLOGY 14

– Surveys:An online survey was strategically distributed among a targeted

audience in Yemen. The survey aimed to gather quantitative data
regarding user pain points, preferred features for a service finder
platform, and the level of digital literacy among respondents. By
collecting this data, a more comprehensive understanding of the users’
perspectives and needs was obtained, which will inform the development
and improvement of the service finder platform.

– Interviews: Semi-structured interviews were conducted with various

stakeholders, including potential users (both individuals and businesses)
and service providers in Yemen. These interviews provided an
opportunity to delve deeper into their unique needs, expectations, and
challenges when it comes to finding and hiring skilled professionals.
By engaging in qualitative discussions, a richer understanding of their
experiences and insights was gained, enabling the identification of key
areas for improvement and customization of the platform to meet the
specific demands of the Yemeni market.

3.2.2 Data Analysis

Thematic analysis was conducted on the survey responses and interview

transcripts to identify recurring themes and user needs. This approach
involved systematically exploring the data to uncover patterns and insights. It
helped in understanding the perspectives and expectations of the stakeholders
regarding the Yemen Service Finder platform.

Based on the collected data, user personas were developed to represent

different user groups with their unique needs and expectations. These
personas were created using demographic information, motivations, goals,
and pain points identified in the research data. User personas provided a
human-centered perspective, guiding the design decisions and ensuring that
the platform catered to the specific needs of diverse user groups.
C HAPTER 3: R ESEARCH M ETHODOLOGY 15

Feature prioritization was carried out by assessing user needs and their
potential impact on platform adoption and success. The research findings
helped in identifying the most important features for users. Feasibility,
desirability, and viability were considered during the prioritization process,
ensuring that resources were allocated effectively and that the platform
addressed critical user requirements.

3.2.3 Software Development Model

The Yemen Service Finder platform implemented an Agile development

methodology. This approach enabled continuous testing and feedback loops
during the entire development process. One of the key features of Agile
methodology was the incorporation of user feedback acquired through
surveys and interviews. This feedback was integrated into the development
cycle, ensuring that the platform remained aligned with user needs as it
evolved. By actively involving users in the process, the platform could make

1-
7- Review
Requirements

6- Deploy
Agile 2- Design

4- Test 3- Develop

Figure 3.1: Agile Development Life Cycle.

C HAPTER 3: R ESEARCH M ETHODOLOGY 16

necessary adjustments and improvements in a timely manner. The Agile

approach also allowed for iterative development, dividing the process into
smaller cycles for better adaptability and flexibility. This methodology ensured
that user preferences and changing market dynamics were taken into account,
resulting in an improved platform that better served its users. as shown in
figure 3.1.

3.3 Summary

The Yemen Service Finder platform successfully implemented Agile

development methodology. This approach allowed for continuous testing
and feedback loops throughout the development process, ensuring that the
platform remained aligned with user needs as it evolved. User feedback
obtained through surveys and interviews played a vital role in shaping the
platform, and it was incorporated into the development cycle. The Agile
approach enabled iterative development by dividing the process into smaller
cycles, providing adaptability and flexibility. By actively involving users
and incorporating their feedback, the platform was able to make timely
adjustments and improvements, resulting in a better user experience. Overall,
the adoption of Agile methodology proved to be beneficial for the Yemen
Service Finder platform, facilitating its growth and responsiveness to user
needs.