Proficiency Level Description

Skills & Abilities: Can convey simple messages clearly. Needs close supervision
to communicate effectively. Rarely adapts style to audience.
Entry Knowledge: Basic understanding of communication principles. Knowledge of
simple message structures, common vocabulary, and the importance of clarity in
communication. Limited knowledge of audience needs.
Skills & Abilities: Consistently delivers clear messages on familiar topics with
minimal supervision. Occasionally adjusts communication style for different
audiences. Practices active listening but needs guidance on handling complex
Developing discussions.
Knowledge: Familiarity with different communication methods (verbal, written,
non-verbal). Knowledge of the importance of tailoring messages based on
context and audience. Understanding basic feedback techniques.

Skills & Abilities: Independently communicates complex information clearly and

effectively. Regularly adjusts style to fit different audiences. Demonstrates
strong listening skills and provides useful feedback to others. Confidently handles
most communication situations without supervision.
Proficient
Knowledge: In-depth knowledge of communication strategies, including
audience analysis, message tailoring, and persuasive techniques. Knowledge of
advanced listening and feedback models. Knowledge of conflict resolution
communication.

Skills & Abilities: Communicates with clarity and influence, even in sensitive or
high-stakes situations. Tailors messages seamlessly to any audience. Provides
mentorship to others on improving communication skills. Regularly contributes
to improving communication processes within the organization.
Advanced
Knowledge: Expert knowledge of organizational communication frameworks
and best practices for high-stakes communication. Deep understanding of
coaching and mentoring techniques in communication. Familiarity with
influencing and negotiation tactics.

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 Skills & Abilities: Consistently sets a high standard for communication across the
organization. Leads communication initiatives, even in challenging
environments. Drives organizational improvements by creating and
implementing communication strategies. Recognized for exceptional ability to
Expert guide others in mastering complex communication tasks.
Knowledge: Mastery in communication theory and strategy. Deep
understanding of communication psychology, cross-cultural communication,
and organizational change communication. Knowledge of designing and
implementing communication strategies at the organizational level.

5.2 Teamwork
Teamwork is the ability to collaborate with others to achieve common goals. It involves working
effectively in a group by contributing to collective efforts, sharing responsibilities, and supporting
colleagues. A good team player communicates openly, respects others’ ideas, and is willing to
compromise for the sake of group success. Teamwork requires mutual trust and understanding, as well
as the ability to manage conflicts constructively.
Proficiency Level Description

Skills & Abilities: Participates in team activities when instructed. Requires

guidance to collaborate effectively. Focuses mainly on individual tasks.
Knowledge: Basic knowledge of what teamwork involves, including the
Entry
importance of cooperation. Understanding of individual responsibilities within a
team. Familiarity with basic team roles and how to follow team leaders or
instructions.

Skills & Abilities: Works cooperatively with others on routine tasks. Occasionally
seeks input from teammates and provides assistance when needed. Beginning to
understand the value of team dynamics but still relies on support to handle
conflicts or team challenges.
Developing
Knowledge: Knowledge of different roles in a team and how to collaborate on
shared tasks. Awareness of how to communicate effectively within the team and
provide/receive basic support. Familiarity with conflict resolution processes but
needs guidance in applying them.

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 Skills & Abilities: Actively contributes to team efforts, takes initiative in
supporting team goals, and collaborates independently. Easily shares tasks and
responsibilities. Helps resolve minor conflicts and fosters a collaborative
environment. Provides constructive feedback and seeks input from team
Proficient members.
Knowledge: Understanding of team dynamics, collaboration techniques, and
task-sharing practices. Knowledge of conflict resolution methods and how to
mediate minor disagreements. Familiar with providing and receiving constructive
feedback within the team.
Skills & Abilities: Leads by example in fostering collaboration and teamwork.
Encourages team members to share ideas and responsibilities. Resolves conflicts
constructively and promotes a positive team environment. Influences the team’s
approach to work and ensures the team remains focused on collective goals.
Advanced
Knowledge: Advanced knowledge of leadership in teamwork settings, including
how to manage team dynamics, resolve conflicts constructively, and motivate
members toward shared goals. Expertise in facilitating collaborative decision-
making and promoting team inclusiveness.
Skills & Abilities: Recognized for creating and sustaining highly effective teams.
Inspires collaboration across different teams and departments. Actively mentors
others on building and maintaining high-performing teams. Champions teamwork
initiatives and drives cultural change in promoting organizational-wide
Expert collaboration.
Knowledge: Mastery of creating high-performing, cross-functional teams. In-
depth knowledge of organizational collaboration strategies, team-building
practices, and mentoring methods. Expertise in driving large-scale teamwork
initiatives and fostering a culture of collaboration across the organization.

5.3 Adaptability
Adaptability refers to the ability to adjust to new circumstances, challenges, or changes in the work
environment. It means staying flexible and open to new ideas, approaches, and strategies. Adaptable
individuals are quick to learn, unafraid of stepping outside their comfort zones, and can manage
uncertainty or ambiguity. They are also resilient in the face of setbacks, using them as opportunities to
improve and evolve.
Proficiency Level Description

Skills & Abilities: Requires guidance to cope with unexpected challenges.

Entry Knowledge: Basic understanding of the importance of flexibility and change in the
workplace. Familiarization with simple techniques for managing routine changes.

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 Skills & Abilities: Shows willingness to adapt to changes when prompted. Can
adjust to new processes or environments with some support. Demonstrates
occasional flexibility but may still rely on guidance during significant transitions.
Developing
Knowledge: Knowledge of the need for adaptability and how to adjust to changes
in tasks, processes, or environments. Familiar with common strategies for
handling transitions but requires support in major or unexpected situations.
Skills & Abilities: Handles changes and unexpected situations with confidence.
Actively seeks to understand new processes and quickly adjusts to new roles or
responsibilities. Demonstrates resilience in overcoming challenges and
encourages others to adapt.
Proficient
Knowledge: Strong knowledge of various adaptability techniques, including how
to quickly learn and apply new processes or approaches. Understands the impact
of change on performance and knows how to build personal resilience and help
others adjust.
Skills & Abilities: Anticipates changes and proactively prepares for them. Leads
others through transitions by providing support and guidance. Influences the
team's approach to adaptability and promotes a culture of flexibility and open-
mindedness.
Advanced
Knowledge: Advanced knowledge of change management strategies and
techniques to prepare for and manage transitions effectively. Understanding of
how to lead teams through significant changes and foster a mindset of flexibility
within the organization.

Skills & Abilities: Is a change agent who drives and champions adaptability within
the organization. Mentor others on effectively managing change and overcoming
obstacles. Innovates new approaches to enhance organizational resilience and
Expert
fosters a mindset of continuous improvement.
Knowledge: Comprehensive understanding of adaptive leadership, including
methods to manage organizational change and uncertainty.

5.4 Problem-Solving
Problem-solving is the ability to identify, analyse, and resolve issues or challenges in a methodical way.
It involves critical thinking, creativity, and the capacity to consider multiple perspectives when faced with
complex problems. Effective problem solvers break down challenges into manageable parts, explore
possible solutions, make informed decisions, and implement effective strategies to address the issue at
hand.
Proficiency Level Description

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 Skills & Abilities: Relies heavily on guidance from others to find solutions. Often
needs assistance to implement basic problem-solving techniques.
Knowledge: Basic understanding of what constitutes a problem. Familiar with
Entry
simple problem-solving frameworks such as identifying the issue and seeking
guidance. Minimal knowledge of structured techniques like brainstorming or root
cause analysis.
Skills & Abilities: Can recognize and describe problems with some support.
Applies basic problem-solving methods to simple situations. May need guidance
to evaluate options and make decisions. Demonstrates a growing ability to work
Developing through challenges independently.
Knowledge: Knowledge of basic problem-solving methods. Understands how to
gather relevant information, evaluate options, and seek advice for decision-
making. Aware of the importance of considering consequences.
Skills & Abilities: Independently identifies and analyses problems effectively.
Utilizes a range of problem-solving techniques and approaches to develop
solutions. Makes sound decisions based on evaluated options and assists others
in their problem-solving efforts.
Proficient
Knowledge: Strong knowledge of advanced problem-solving techniques.
Understands how to apply these methods to analyze situations, develop
solutions, and evaluate potential outcomes. Competent in guiding others through
problem-solving.
Skills & Abilities: Proactively identifies complex problems and initiates solutions.
Guides others in problem-solving processes and helps refine techniques.
Evaluates the impact of decisions and contributes to continuous improvement
initiatives within the organization.
Advanced
Knowledge: Deep knowledge of complex problem-solving strategies. Expertise in
analyzing multifaceted problems and implementing long-term solutions. Familiar
with methods to measure the impact of decisions and support continuous
improvement.

Skills & Abilities: Recognized as a thought leader in problem-solving. Develops

innovative solutions to complex organizational challenges. Mentors others in
advanced problem-solving techniques and leads strategic initiatives that
significantly improve operational efficiency and effectiveness.
Expert Knowledge: Mastery of advanced and innovative problem-solving frameworks.
Knowledge of strategic decision-making processes and their organizational
impact. Knowledge of new methodologies for tackling systemic challenges and
improving overall efficiency. Expertise in mentoring others and fostering a
problem-solving culture within the organization.

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