Yealink CP960 Deployment Guide

for Zoom Rooms

Version30.30
 Overview

Yealink provides a video device solution consisting of HD IP Conference Phone CP960, UVC
series camera and mini-PC, which is deeply integrated with Zoom and is optimized to improve
your conference experience.
Meanwhile, the Yealink solution for Zoom Rooms are able to work with other computers, this
guide is designed for customers who didn’t purchase the complete Yealink Zoom Rooms Kit.

Deployment of Yealink Solution for Zoom Rooms

Yealink Solution for Zoom Rooms consists of CP960, UVC80/UVC50 camera and mini-PC.
For Yealink CP960:
The CP960 with Zoom Rooms version can communicate with the mini-PC
connected to the same LAN and can be used as Zoom Rooms controller, speaker and
microphone.
For Mini-PC:
Yealink Plugin for Zoom Rooms, Yealink Roomconnect plug-in and Zoom Rooms app
should be installed on the mini-PC.
For UVC80/UVC50 Camera: Plug-and-play.
The following shows the connection for Yealink Solution for Zoom Rooms:
(The camera takes UVC80 as an example)

Yealink UVC80
(UVC80 can be replaced by UVC50)
PoE
Yealink CP960

USB2.0 USB to HDMI Adapter

HDMI ZOOM
ZOOM
HDMI

Display1 Display2
...
USB Type-C
HDMI
Local Area Network
Mini-PC

Note: The IP phone should be powered by PoE adapter (54V/0.56A) or PoE switch. All devices are powered separately.
The cable should be replaced at once if its skin is broken.

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 Configuration for Mini-PC
System Recommendations
INTEL® NUC 8 MINI PC - NUC8I5BEK
• Processor: Intel ® Core™ i5-8259U
• Memory: 8GB (2x4GB)
• Operating System: Windows 10 Enterprise

For the details about the operating system recommendation, please visit Zoom website:
https://support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms.

Mini-PC Port Connection

Mouse Keyboard
(Optional) (Optional)
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Note: We recommend that you use the Mini-PC with Yealink Mini-PC box. For more information on how to
assemble and install the Mini-PC, refer to Yealink Mini-PC Box Quick Start Guide.

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Assembling the CP960

1. Connect the power and wired network.

7.5m
2m

2(Optional).Connect wireless microphone.

1
0.3m
2
Micro USB Cable

Converting Your Mini-PC to Be Zoom Rooms Enabled

If you have not purchased a standard Yealink product package and want to convert your
mini-PC to be Zoom Rooms enabled, after install and activate the operating system for
mini-PC, please follow the steps below:
Step1: Download and install Yealink Plugin for Zoom Rooms and Yealink RoomConnect.
Step2: Configure the Settings for the Yealink Plugin for Zoom Rooms.
Step3: Enable automatically windows update.
Step4: Download and install the Zoom Rooms app.

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Step1: Download and install the Yealink Plugin for Zoom Rooms and Yealink
Yealink RoomConnect
Yealink Plugin for Zoom Rooms enables CP960 to establish the communication of audio data
and control data with the Zoom Rooms app.
Yealink RoomConnect allows you to manage and upgradethe CP960 and UVC camera, and provides
camera-related parameter configuration.
You need to download the plug-ins from theYealink Website(http://support.yealink.com) and
install the plug-ins on your mini-PC.
Make sure the 10026~10028 ports are allowed by the computer firewall.
The Yealink Plugin for Zoom Rooms plug-in is basically the same as the Yealink RoomC onnect
plug-in. The following is an example of installing the Yealink Plugin for Zoom Rooms plugin:
Procedure
1. Double click the installation application Yealink Plugin for Zoom Rooms.
2. Click Next to continue.
3. Mark the radio box of the I accept the terms in the License Agreement field, and
then click Next to continue.
4. Select a desired folder where the Yealink Plugin for Zoom Rooms application will be installed.
5. Click Next to continue.
6. Click Install.
7. After the application is installed, click Finish.

Step2: Configure the settings for the Yealink Plugin for Zoom Rooms:
You can set the language, configure the signal port and media port for the plug-in.
You can also view the version information of the plug-in.
Procedure
1. Open the Yealink Plugin for Zoom Rooms application.
2. Click to enter the Setting screen.
3. Do the following:
-Set the language.
-Enable the Start on boot.
-Configure the signal port and media port.
-View the current version information.

Step3: Enable automatically windows update

1. Click the Start button, and then go to Settings->Update & Security->Windows Update, and
select Advanced options.
2. Enable Automatically download updates, even over metered data connections(charge
may apply).

Step4: Download and install the Zoom Rooms APP

Download the Zoom Rooms app from the Zoom Website(https://zoom.us/download#room_client)
and follow the installation steps to complete the installation on your mini-PC.
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 Converting a Standard CP960 IP Conference Phone into a
Zoom Edition
If you have purchased a standard Yealink CP960 IP conference phone and want to update
your meeting room from audio to Zoom Rooms. Please follow the steps below.
(If you already purchase a CP960 Zoom Rooms Edition, these steps can be skipped).
Step1: Download and update the CP960 firmware to Zoom edition.
Step2: Apply for and import the license to the CP960.
Step3: Pair the CP960 controller with the mini-PC.
Step4: Set your phone as an audio input and output device.
Step5: Sign in the Zoom Rooms account on the CP960.
Step1: Download and update the CP960 firmware to Zoom edition
There are two ways to update the firmware
Update the firmware manually via web user interface
Batch update a group of phones on the Yealink device management platform

Note: For more information on how to update a batch of phones on the Yealink device management platform, refer to
Yealink Device Management Cloud Service for Enterprise Administrator Guide.

Updating the Firmware via Web User Interface

Procedure
1. Download the latest version of CP960 Zoom edition from the Yealink Support Website
(support.yealink.com).
2. On the web user interface(https://IP address of the CP960), navigate to Settings->
Upgrade->Upgrade.
After the update, the CP960 will reboot automatically.

Step2: Apply and import the license for the CP960

You should apply for a CP960 Zoom edition license and then import it to use the Zoom Rooms
features on the phone.

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Procedure
1. Visit the license.yealink.com website and create a user account and then sign in to the
web portal.

2. Follow the prompts to apply for a CP960 Zoom edition license.

Do remember to input the Email address then you will receive the license by email.

3. On the web user interface(https://IP address of the CP960), navigate to Settings->License->

Import License to upload the license.

Note: After importing the license, if you upgrade the CP960 to other firmware version, you do not need to import it again
when you switch back to the Zoom edition.

Step3: Pair Yealink Plugin for Zoom Rooms with your phone
Before using CP960 as the Zoom Rooms Controller, you need to pair the Yealink Plugin
for Zoom Rooms application with your phone. The plug-in will be automatically paired
with the CP960 as long as the Zoom Rooms is successfully paired with the Zoom Rooms
Controller on the CP960.
Ensure that the plug-in is in operation.
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 Procedure
1. Power on the mini-PC, the Zoom Rooms app and plug-in will run automatically.
Starting the mini-PC for the first time may take a long time to configure the Windows system.
And then you will see the pairing code on the TV display. If the pairing code is not displayed
automatically, you need to open the Zoom Rooms app on the mini-PC.
2. Enter the paring code in the CP960, then the CP960 will be automatically connected to the Zoom
Rooms application.
The plug-in will be automatically paired with the CP960 synchronously.

Step4: Set the CP960 as an audio input and output device

1. Tap on the touch screen.
2. Disable Lock Settings.
You need to enter the room passcode to change the setting. The room passcode can be found on zoom
web portal after you sign in your Zoom account.
3. Tap the Microphone field and then select Echo Cancelling Speakerphone (Yealink
CP960) as your audio input device from the SOURCE field.
4. Tap the Speaker field and then select Echo Cancelling Speakerphone (Yealink CP960)
as your audio output device from the SOURCE field.

Step5: Sign in the Zoom Rooms account on the CP960

1. Tap Sign In on the touch screen.
2. Enter the email and password.
3. Tap Sign In.
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 Using the CP960 in Zoom Edition

Basic features on the home screen of the phone:

After you sign into an account on your phone, more features are available on the phone.

-Meet Now: Tap Meet Now to create an instant meeting.

-Join: Tap Join to join a meeting by entering the meeting ID or
personal link name.
-Phone: Tap Phone to place a call.
-Presentation: Tap Presentation to start a presentation.
- : Tap to check the status of the connected microphone,
speaker and camera, and configure basic settings.
You can also view the Controller version, Zoom Rooms version
and Controller IP at the path of ->About.

Registering the Wireless Microphone With Your Phone

Procedure
1. Put the CPW90 on the charger cradle.
2. Connect the micro USB port on the charger cradle to the USB port on the CP960 using
a 0.3m USB cable.
The CPW90 enters the registration mode automatically. And the mute LED indicator on
the CPW90 fast flashes yellow.
3. Swipe down from the top of the CP960 touch screen and then tap Settings
(default password: admin)->Wireless Microphone-> .
4. Long press the mute key on the CPW90 for 5 seconds.
The CPW90 is registered with the CP960 conference phone automatically.
Note: For more information about the instructions of Mute LED indicator and Battery LED indicator on the CPW90, refer to
Yealink CPW90 Quick Start Guide.

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 Windows Update
If you purchase a standard Yealink product package, ZoomRooms account is the default
account from which the Zoom Rooms app runs. Only the ZoomRoomsAdmin account has access
to return to the desktop of the mini-PC to manage the devices. After switching the user account
to ZoomRoomsAdmin, you can enable windows update service to update the devices.
If you did not purchase a standard Yealink product package, normally, the system devices
can be upgraded automatically by default. Otherwise, you enable automatically Windows update
to update the plug-ins and camera or choose to perform Windows update manually.
Switching to the ZoomRoomsAdmin Account
1. Press Ctrl+Alt+Delete and then select Sign out.
2. Click the ZoomRoomsAdmin account from the bottom-left corner and then enter the
pasword (default: zoom123) to return to the desktop of the mini-PC.
Switching to the ZoomRooms Account
1. Click the Start button, and then go to ->Sign out.
2. Click the ZoomRooms account from the bottom-left corner and then enter the
pasword (default: zoom123) to return to the desktop of the mini-PC.
Enabling Windows Update Service
1. Open a command prompt window on your mini-PC.
2. Type services.msc, and press Enter.
3. Find Windows Update service, and double-click to open Properties.
4. Enable Windows Update service from the Startup tpye field.
5. Click OK.
Update the Devices
The devices can be upgrade manually or can be automatically upgraded if you enable
automatically windows update.
Enabling Automatically Windows Update
1. Click the Start button, and then go to Settings->Upgrade & Security->Windows
Update, and select Advanced options.
2. Enable Automatically download updates, even over metered data connections
(charge may apply).
Manually Windows Update
1. Do one of the following:
Click the Start button, and then go to Settings->Update & Security->Windows
Update, and select Check for updates.
Select the plug-in or UVC camera and then complete the installation.
Press the Windows key + X or right click Start button to open the Power User Menu.
Click Device Manager.
Right click the desired device and then select Update driver.
Select a desired way to update.
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 Troubleshooting

The Possible Reasons Why the Phone Cannot Be Paired with Yealink
Plugin for Zoom Rooms
Do the following:
-Ensure that the plug-in version matches the phone firmware version.
-Ensure that the phone and mini-PC are connected to the same LAN.
-Ensure that the signal port of the Yealink Plugin for Zoom plug-in is the same as the
server port of the phone and is not occupied by any other process on the mini-PC.
-Ensure that the phone can access the external network.
-Ensure that the firewall inbound rule is not restricted for the Yealink Plugin for Zoom.
Checking Whether the Signal Port of the Yealink Plugin for Zoom
Rooms Is Occupied Or Not:
1. Open a command prompt window on your Mini-PC.
2. Type netstat -ano and then press Enter.
You can view the list of all ports and find the occupied port.
3. Type netstat -aon|findstr "x"(x stands for the occupied port ) and then press Enter.
4. Check the PID of the occupied port.
5. Type tasklist|findstr "Y"(Y stands for the PID of the occupied port ) and then press
Enter.
You can check which process or program occupies the port.
Checking Whether the Phone Can Access to the External Network
If it prompts that “Failed to pair. Make sure that this tablet is connected to the internet ”
after you enter the pairing code on the phone, you need to check whether the phone
can access to the external network.
1. On the web user interface, click Network->Diagnosis.
2. Select Ping from the drop-down menu of the Command field.
3. Enter Zoom.us in the IP address field.
4. Click Start.

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 If the phone cannot access the external network, contact your IT administrator to enable
the phone to access the external network.

Checking Whether the Firewall Inbound Rules are Restricted for the
Plug-ins
1. On the web user interface, click Network->Diagnosis.
2. Select Ping from the drop-down menu of the Command field.
3. Enter the IP address of the mini-PC in the IP address field.
4. Click Start.
It means the firewall inbound rules are restricted if you are you are unable to ping the
the IP address of the mini-PC, you need to remove the firewall inbound rules.
Removing the Firewall Inbound Rule Restricted for the Plug-ins
1. Exit the plug-ins on your mini-PC.
2. Open the Control Panel and then click System and Security->Windows Defender
Firewall.
3. Select Advanced Settings from the Windows Firewall control panel.
4. Click the Inboud Rules and select the Yealink Plugin for Zoom Rooms/Yealink Plug-in
Software(Yealink RoomConnect) from the inboud rules list.
5. Right-click to delete the rule for the plug-ins.

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 Make sure all the Yealink Plugin for Zoom Rooms options are deleted from the list.

6. Restart the Yealink Plugin for Zoom Rooms.

It will prompt you that Windows Defender Firewall has blocked features for this app.
7. Click Allow Access from the pop-up windows.
Sending Feedback to Us
If your CP960 cannot be paired with the Yealink Plugin for Zoom Rooms or the system
does not recognize audio devices, click Feedback on the plug-in and submit the issue
you're experiencing to us.
If you encounter any problems when using Zoom Rooms software, click ->About->
Send Problem Report to submit the issue you're experiencing to us.

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About Yealink
Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing
service to worldwide enterprises. Focusing on research and development, Yealink also insists on innovation and creation. With
the outstanding technical patents of cloud computing, audio, video and image processing technology, Yealink has built up a
panoramic collaboration solution of audio and video conferencing by merging its cloud services with a series of endpoints
products. As one of the best providers in more than 140 countries and regions including the US, the UK and Australia, Yealink
ranks No.1 in the global market share of SIP phones shipments.
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better
service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical
issues.

For more information

visit the Yealink website

YEALINK NETWORK TECHNOLOGY CO., LTD E-Mail: [email protected] | Website: www.yealink.com