Supporting your

learning and
development
strategy
Pioneers in skills development since 1878 3

Our heritage Credibility and agility

We’ve evolved and grown over the years Today, the Group employees c1200
to meet the changing demands of the people all working to one shared vision:
global skills market, adding new areas for a world in which everyone has the skills
of expertise and specialist skills. and opportunities to succeed.

For over 140 years The City and Guilds

we’ve helped people of London Institute:
1 Is a Royal Chartered Institute
and businesses to advance and registered charity.
through skills development.
2 Has retained its Royal patronage since
1881. Today, our President is Her Royal
The City and Guilds of Highness, The Princess Royal.
London Institute was founded 3 Is the awarding body for City & Guilds
in 1878, by the Corporation and ILM qualifications.

of the City of London

and 16 livery companies
(the Guilds), to protect and
promote the standard of
technical education.

Our purpose is the

same today as it has
always been:
To help people,
organisations and
economies develop
their skills for growth.
Helping people, organisations and economies grow 5

Leading the global

skills standard
The world of work may The ability to compete depends on
building a skilled, competent and
be changing but our confident workforce.
commitment to skills
Two-thirds of the world’s population is
education never will. falling behind in critical skills, including
We are dedicated to most developing economies, according
fostering worldwide talent to the Coursera Global Skills Index
2019. It’s time to take control. Raising
development and to set educational standards is crucial Africa
the global standard for to bridging skills gaps and creating The Americas
sustainable success. Asia Pacific
skills and learning.
Europe
We help organisations like yours to Middle East
anticipate and fill skills gaps, so you
can adapt to changing technical, social
and economic trends. The outcome is
more confident, mobile and work-ready
candidates, more capable and inspiring Numbers that speak volumes Offices in;
leaders, more productive workforces and Supporting more than 3 million Bangalore, Buenos Aires, Cape Town,
successful global economies. learners worldwide each year Colombo, Chicago, Dubai,
Johannesburg, Kingston, Kuala Lumpur,
Successfully awarding 1 million
Lahore, London, Melbourne, Versailles,
qualifications every year
Wellington and more
Operating in over 80 locations
10,000 training partners worldwide
Your trusted skills partner 7

Our unique approach Our services at a glance

We know that every Globally recognised Innovative learning

business is different and qualifications support resources
Our market-leading qualifications are We provide bespoke support solutions
at varying stages of their designed by industry and subject- for both educators and learners. Our
staff development and matter experts to provide the essential resources follow the latest educational
skills strategies. skills needed by staff in your sector. pedagogy and are designed to be fun and
Recognised all over the world, they ensure engaging to improve outcomes.
you’re at the forefront of the skills agenda.
Using our knowledge of the labour
market and our extensive expertise in
skills development, training, delivery and
capacity building, we will work with you
and your teams to review your people
plan and talent pipeline to ensure you In-house staff training events Reward and recognition
attract and retain top employees. We can work with you to provide online through digital credentialing
or face-to-face training events to your Digital credentials give you the power to
employees. Whether focusing on tangibly recognise and reward hard work
coaching, customer service or leadership and technical skill. They are a great way to
and management, we have access demonstrate to customers and partners
to world class programmes and staff the competency of your employees.
trainers. We can also recognise this > Go to page 10 for more
learning through digital credentialing.

Discover Define Develop Optimise

We listen to We work with you We develop a We support you to Accreditation of your training Leadership and management
understand your to find solutions bespoke plan embedded these City & Guilds | ILM Assured is an programmes
unique challenges to your skill and solutions that solutions into your accreditation service to recognise We set the highest benchmark
and needs development work with your business for long excellence in your in-house training for leadership and management
requirements organisational term success programmes. It is a valuable business performance, enabling your organisation’s
context improvement tool, that provides top talent to shine and inspire others.
confidence and reassurance that your > Go to page 8 for more
training meets best practice standards.
Harness the power of leadership 9

Spotlight on: Leadership and

management qualifications
Empower inspirational leaders Develop the specialist skills
Our leadership and management demanded in your sector
qualifications aim to develop well- We appreciate that many industries
rounded leaders with the right behaviours require a very specific blend of
and attitudes to drive your business technical and transferable skills from their
forward. Alongside knowledge and leaders. Our extensive range of specialist
theory, we focus on practical assignments qualifications have been co-developed
to be applied in the workplace. So with industry bodies and employers
whether we’re empowering a first-time to meet different sectors’ training
team leader or a senior executive, they’ll and development requirements.
be ready for whatever comes next.

We are passionate about Our experts work with you to identify, map Nurture a culture of wellbeing Custom-built solutions, delivered
or build qualifications and development through mentoring and coaching and supported by experts
harnessing the power of programmes, with the option to blend
Our coaching qualifications give your Access hands-on advice and assistance
leadership to transform on-the-job learning with personal or
leaders the specialist skills needed to at every stage of the process from our
classroom study. We can also provide
people and businesses. a diverse range of qualifications across
mentor, guide and emotionally support dedicated business, quality and customer
We do this by helping five levels, to support the development
others in the workplace. They can be service teams. Our business managers
taken by aspiring leaders and members have in-depth experience in the training
organisations to develop, of both aspiring and established leaders,
of senior management and demonstrate industry so they’re ideally placed to
including senior management and
assess and certify leaders with C-suite professionals.
your commitment to staff wellbeing. help you.
the right blend of technical
Our credibility, flexibility and success
and human skills. means more employers choose
our programmes than any other
awarding organisation.
Reward and recognition 11

Digital credentials
Spotlight on: allow your staff
and your business to
digital credentialing compete on the global
stage. That’s why leading
brands are investing
Recognise the talents of your How it works
in credentialing.
staff and motivate deeper Credentialing provides a unique way to
recognise and track the application of learning
learning through digital and development into workplace productivity
credentialing.
1 2 3 4
People and organisations can grow
more effectively when all skills are visible.
Thousands of organisations are using
digital credentials to revolutionise how
they see skills because it allows them to An employee Your organisation The individual Your validation
recognise and communicate all skills in a demonstrates issues the individual shares their of employees’
consistent way that is portable, verifiable Easily identify skills needed they’ve met the a digital badge badge; usually competencies
and secure. for promotion requirement to earn in recognition of adding to their CV are now visible to
Validate the technical ability of staff a digital badge for a their skill and sharing via clients, customers
Our digital credentialing service allows to clients, customers and partners specific skill social media and their colleagues
you to take control of framing, capturing Motivate your employees to achieve
and communicating the skills of your their full potential
current employees and new recruits by Improve your reputation through
Case-study: IBM
providing CV-worthy digital badges. increased visibility on social channels
Since their 2015 launch – over ‘One of the first things employees
1 million badges have been do with their badges is share
issued to 350,000 individuals. them on social media. Then, IBM
takes it to the next level and
Great brands using digital badges of IBM badge holders those badges inform our talent
87% feel more engaged and management systems. Badges show
are motivated to learn more.​​ what skills you have and what you
of badge holders say should be going for next.’​
92% the badge accurately David Leaser, Senior Program
verifies job skills.​ Executive, Innovation and Growth
Initiatives at IBM​
​​
Your trusted skills partner 13

Who we work with

We are a trusted skills advisor for many

global organisations across both the public
and private sectors. We have long standing
relationships spanning SME and large Some of the leading brands
enterprise markets and operate across we’ve supported over the years:
all key industries including;
BAE systems | Barclays | Dialog Axiata PLC |
Finance and banking Dubai Police | Fred Olsen | Greene King |
Retail Hilton | Laing O’Rourke | Larsen & Toubro |
Manufacturing Mcfarlene Telfar | Sainsburys | Santander |
Hospitality, Travel and Tourism Shopper Stop | Specsavers | TNB Malaysia
Construction
Engineering
Science and Research
Your trusted skills partner 15

Another
What our customers say project of
interest

A 10 fold return on investment Global recognition of skill Kuala Lumpur Convention Centre
‘The flexibility of the City & Guilds | ILM ‘Having robust training programmes in KLCC partnered with City & Guilds
offer is superb. They feel like a partner place is very important to TNB. City & to launch a ‘Competent Food &
with our business and that we are on a Guilds’ recognition provides our business
journey together. The tangible impact with confidence in the quality of our Beverages Specialist In Business
of the course has been phenomenal programmes, and our students benefit Events Industry’ training initiative,
for Santander. Customers are really from global certification recognition which it is confident will not
enjoying coming back into our branches on completion of the course. We have only provide global recognition for
and getting real value. We’re a financial over 100 students participating in our its in-house training programmes
business and its had a massive impact on programme with more to come, and we
our bottom line. The return on investment are proud of the strong collaboration but also take talent development
to this business is tenfold.’ between us and City & Guilds.’ to the next level.
Paul Waters, Head of Future Forward Tenaga Nasional Berhad, Malaysia, the
Programme, Santander largest publicly-listed power company in
Southeast Asia

Boosting staff pride

through accreditation ‘A Pillar of Strength’
‘City & Guilds Accreditation has helped ‘We believe that City & Guilds will continue
us in creating a process manual, creating to be a pillar of strength and recognition,
documentation and therefore being in our efforts to train and develop the
statutory compliant towards mandates. several hundreds of staff who pass
The international accreditation has also through the doors of CSTA every year.’
raised awareness amongst trainees who Customer Service Training Academy
now feel proud to be associated with L&T.’ (CSTA), under Dialog Axiata PLC, Sri
L&T Construction, India’s largest Lanka’s premier connectivity provider
construction organisation
Benefits of working with City & Guilds 17

Ready to unlock better We believe in the

outcomes for your business? power of skills.
Organisations like yours Together we: Benefits that add competitive edge
identify skills gaps
all around the world face improve staff capability Attract and retain the best talent
the same challenges whether increase productivity
and performance Improve workforce mobility
that is job readiness for entry- improve the quality of training
level candidates, technical Develop a blend of specialist and
and development
skill shortages, staff retention nurture leaders and mentors transferable skills that can be leveraged
or career progression. With
provide reward and recognition to all across your business
your employees.
City & Guilds you can lead Empower your teams to work smarter,
We provide global recognition. We faster and more collaboratively
the charge and put your help you acquire highly sought-
organisation at the forefront after skillsets by offering accredited Increase customer experience
of the skills agenda. qualifications, learning solutions and
and satisfaction
digital credentialing. We can also accredit
Research has shown that investment
your in-house training programmes Drive your productivity and
they are recognised as meeting
in employee development provides
international standards. commercial success.
significant return on investment through
a more productive, happy and motivated
workforce. By working with
City & Guilds on your skills strategy, we
can help you to achieve growth targets
and drive business value while
recognising, rewarding and motivating
your staff.
Your regional skills partner

Our main offices

Contact our regional teams to find out
how we can support your business.

Head Office South Asia Pacific

City & Guilds Group Level 9–3, East Tower Suite 107
Giltspur House World Trade Centre Level One
5–6 Giltspur Street Colombo 01, 21 Browning Street
London EC1A 9DE Sri Lanka Napier 4110
UK T +94 11 586 4045 T +64 6280 5291
E info.srilanka E pacific
Africa @cityandguilds.com @cityandguilds.com
Spaces Waterfall Magwa
Crescent Caribbean India
Ground & First Floor 4th floor
924 7808
Waterfall City, Midrand, Sy. No 12/5
Unit #15
South Africa Kaikondarahalli
31 Upper Waterloo Rd
T +27 10 009 5421 Varthur Hobli
Kingston 10
E info.southafrica Sarjapur Main Road
Jamaica
@cityandguilds.com Bangalore - 560034
T +1 876 924 7804 / +1 876
T +91 80 7181 9100
E marva.duncanson
East Asia E info.india@
@cityandguilds.com
cityandguilds.com
(ASEAN and Greater
China) Middle East
Lot 3.03 Level 3
Dubai Knowledge Village
Bangunan TH Uptown 3
Office F5
No. 3 Jalan SS21/39
Block 12 Dubai
Damansara Utama
United Arab Emirates
47400 Petaling Jaya
T +971 4437 7580
Selangor Darul Ehsan
E [email protected]
Malaysia
T +60 376 658 305
E enquiry.malaysia
@cityandguilds.com

www.cityandguilds.com/international
Unlock the
potential of
your people.
cityandguilds.com