Script for Interview in Purposive Communication

1st Video:

Interviewer: Genelyn Rose D. Cas & Ryzza Jenelle Javier

Applicant: Princess Daphne Arrazola & Rizza Mae Pablico

Intro: Job interview is a conversation which occurs between potential employer and job
applicant. Job interviews are a crucial part hiring process, serving as gateways for candidates to
showcase their skills, qualification, and personality to potential employee. In this video we will
be showing an example of a job interviews and a glimpse of tips.

Scene 1:

Applicant 1: Rizza Mae Pablico

Applicant 2: Princess Daphne Arrazola

Interviewer(Gen): Hello good afternoon, I just want to clarify if this is Princess Daphne
Arrazola and Rizza Mae Pablico?

Applicant: Yes, I am.

Interviewer(Ry): So let’s start the interview okay, no pressure.

Applicant: Sure ma’am.

Interview(Gen) Can you guys start by telling us a bit of yourself and your background?

Applicant 1: Of course! I am Rizza Mae Pablico, and I am just a fresh graduate for Bachelor of
Science in radiology technology. During my previous studies, I gained practical experience in
operating a machine that connected to my profession like X-ray, MIR and other radiologic
equipment, as well as patient care skills. I also complete clinical rotations in my on the job
training (OJT).

Applicant 2: I am Princess Daphne DL. Arrazola. I recently became a registered Radiologic

Technologist after passing the board exams. My journey began with a Bachelor’s Degree in
Radiologic Technology, where I gained a strong foundation in radiographic procedures, patient
care, and radiation safety.

Interviewer(Ry): You’ll be working with advance imaging equipment. How comfortable are
you with operating and maintaining this equipment?
Applicant(Rizza): I am a graduate of Radiologic Technology, where we studied the use and
operation of such machines. I am comfortable and confident in handling these advanced
equipments as I already experienced them during my internship.

Applican(Daph): I'm very comfortable operating and maintaining imaging equipment. Over the
past few years, I have gained substantial hands-on experience with a variety of imaging systems.
I'm proficient in doing radiographic procedures, patient care, and radiation safety, which has
allowed me to effectively use and troubleshoot imaging equipment. I'm also proactive about
keeping up with the latest advancements and best practices in this field to ensure optimal
equipment performance and patient safety.

Interviewer(Gen): That’s essential. Radiologic Technologist plays a key role in patient care.
How do you ensure patient safety and maintain a high level of quality in your work?

Applicant(RIZZA): As a registered Radiologic Technologist, I can ensure the safety of the

patients by following imaging room protocols, as well as providing the right service and
information regarding their situation

Applicant(Daph): To ensure patient safety and maintain a high level of quality

in my work, I want to start it to “Adherence to Protocols”. I strictly adhere to
established protocols and best practices when operating imaging equipment.
This includes verifying patient information, double-checking positioning, and
ensuring the equipment is calibrated correctly for each procedure.

Interviewer(Ry): Great approach. Finally, where do you see your career as Radiologic
Technologist heading, and how do you plan to contribute to our organization’s success?

Applicant(Daph): As a Radiologic Technologist, I see my career heading towards continuous

growth and development in the field of medical imaging. I plan to contribute to our
organization's success by staying updated with the latest advancements in radiology, ensuring
accurate and safe patient care, and actively participating in quality improvement initiatives to
enhance patient outcomes. I'm committed to maintaining a high level of professionalism and
providing compassionate patient care, which I believe will be instrumental in our organization's
continued success.

Applicant (RIZZ): I look forward to excel in my career and develop more skills that can make
my profession more efficient. As for the success of their organization, I believe I have the traits
of being patient and time-efficient when it comes to work and ensures that I give my best as
Radiologic Technologist

2nd Scene:

Applicant 1: Ryzza Jenelle Javier

Applicant 2: Genelyn Rose D. Cas

Interviewer(Daph): Tell us something about yourself and why you're interested in a call center
role?

Applicant 1: My name is Ryzza Javier, and I'm currently a student at Manila Adventist College
pursuing a Bachelor of Science in Radiologic Technology. I have a solid background in customer
service, where I've honed my communication skills and a strong passion for helping people. I
believe that a call center role is the ideal opportunity for me to leverage my communication skills
and effectively assist customers.

Applicant 2: Hi, I'm Genelyn Rose D. Cas, and I'm currently a student at Manila Adventist
College. I'm pursuing a Bachelor of Science in Radiologic Technology degree and have a strong
interest in customer service and communication. In addition, I apply for being a call center agent
to support my needs and financials for my college.

Interviewer(Rizz): Why did you choose this/our company?

Applicant 2:I chose this company because of its outstanding reputation in the industry. I've done
extensive research and found that your company is known for its commitment to customer
service excellence and its innovative approach to addressing customer needs. I'm excited about
the opportunity to be part of a team that values these principles and is dedicated to providing top-
notch service.

Applicant 1:I chose your company because of its reputation for excellent customer service and
commitment to innovation in the industry.

Interviewer(Daph): Why should we hire you? And what are your strengths and weaknesses?

Applicant 1:You should hire me because I'm dedicated, a quick learner, and have a proven track
record in handling customer inquiries. My strengths include excellent communication and
problem-solving skills, while my weakness is that I can be overly critical of my own work.

Applicant 2: You should consider hiring me because I bring a unique combination of skills and
qualities to the team. As a student, I'm enthusiastic about learning and improving, and I'm
committed to balancing my studies with the demands of this job. My strong communication
skills, empathy, and adaptability make me well-suited for handling customer interactions
effectively. I'm also tech-savvy and a quick learner, which is crucial in a dynamic call center
environment.

Interviewer(Rizz): Can you share an example of a situation where you had to deal with a
particularly challenging customer, and how you handled it?

Applicant 2: Certainly. In my previous role at a call center, I encountered a challenging situation

with a customer who was extremely frustrated because of a product issue. The customer had
already spoken to multiple representatives and was dissatisfied with the solutions provided.

I remained calm and empathetic while listening to the customer's concerns. I assured them that I
understood their frustration and was committed to finding a resolution. After carefully reviewing
the customer's history and the product issue, I noticed that there was a pattern of recurring
problems. I decided to take a proactive approach.

Applicant 1:In a challenging customer situation, I remained calm, listened actively to their
concerns, empathized, and found a solution that satisfied them while adhering to company
policies.

Interviewer(Daph): Communication is vital in a call center. How do you ensure that your
communication with customers is clear and effective?

Applicant 1: I ensure clear and effective communication by actively listening, using clear
language, and confirming customer understanding before ending the call.

Applicant 2: Clear and effective communication is indeed crucial in a call center. To ensure this,
I follow a structured approach: Active Listening: I begin by actively listening to the customer's
concerns, letting them express their thoughts fully without interruptions. Empathy: I
acknowledge the customer's feelings and concerns, demonstrating empathy and understanding.
Lastly, Professionalism: Throughout the conversation, I maintain a professional and respectful
tone, focusing on finding a resolution.

Interviewer(Daph) In a call center, you'll often need to handle a high volume of calls and
potentially repetitive tasks. How do you stay motivated and maintain a high level of service
quality?

Applicant 2: Staying motivated and maintaining a high level of service quality in a call center,
even with repetitive tasks and a high call volume, is essential like having a positive mindset,
setting a goals, continuous learning from the feedback of others and lastly is having a balance
relationship with the teams.

Applicant 1:To stay motivated in a high call volume environment, I set personal goals, take
short breaks, and focus on providing excellent service to each caller.
Interviewer(Rizz): Lastly, where do you see yourself in your call center career in the next
couple of years, and how do you plan to contribute to our team's success?

Applicant 1: In the next couple of years, I see myself in a leadership role, helping train new
team members and contributing to process improvements to enhance our team's success.

Applicant 2: In the next couple of years, I envision myself growing within the call center, taking
on more responsibilities, and potentially moving into a leadership or specialized role. I'm
committed to enhancing my skills and knowledge continuously.

OUTRO:

That's all the preparations that we did, we hope that you guys learned in our video. Thank you.