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Customer Interaction Channels

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ahmedhassaan24680
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20 views1 page

Customer Interaction Channels

Uploaded by

ahmedhassaan24680
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Phone Call

Answer Call, Record


Interaction in CRM and
Provide Solution

Email

Assign to Appropriate
Department and resolve via
Email Chain NO
Trigger Point Determine Channel
Issue Proceed to Issue
Customer Inquiry Phone, Email, Chat, Resolved? Resolution
Received Social Media
Chat
YES
Auto-Response, respond to
query in chat and record
interaction

Close Inquiry

Social Media

Respond to public/private
query, Internal or public
response and record the
interaction

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