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Homework 1
Problem Solution
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Wojood Abedalmanem Almazroee 2010457

Shomookh ayman 2006324
Farah Abdullah 2007805
Situation 1 (2.5 marks)
You are a new salesperson at a large software company. It is three weeks from the end of the sales
quarter. You and your sales manager are sitting pretty—you have both already met your sales quota for
the quarter. In addition, you just closed another deal with a new customer for SR 300,000 of software
and customer service. This order would put you way over your sales quota for the current quarter. Your
manager suggests that you hold this new order, so it gets recorded against next quarter. She explains
that because sales during the next three months tend to slow down, salespeople frequently miss their
quotas and associated sales bonuses for that quarter. Holding this large order to next quarter would help
you get an excellent start and almost guarantee that you meet your quota. What would you do?

The issue isn’t clear and concise. Here, the registration of a

software purchase order and customer service is postponed to
Develop a problem statement: the next quarter with the aim of increasing personal profits and
achieving financial goals.

The best alternative I could think of is registering the matter in

Identify alternatives: the current quarter or postponing it to the next quarter.

based on multiple criteria such as the effectiveness of solving

the problem, its risks, and the cost and time required to
Evaluate and choose an alternative: implement it. Ethical laws and principles must also be observed.
After evaluation, the best alternative from an ethical point of
view is selected.

Situation 2 (2.5 marks)

You work part-time evenings and weekends as a real estate salesperson. You also work fulltime for an IT
consulting group. When ordering business cards for your real estate business, you decided to include
your full-time work email address. As a result, you frequently find yourself receiving and sending emails
related to your real estate work from your computer at your IT consulting job. You try to limit this activity
to your lunch break, but there are often urgent messages that require an immediate reply. Lately the
number of such emails is increasing. Sometimes you worry what would happen if your manager found
out about this activity, however, cutting off the flow of emails from your real estate clients could have a
serious impact on your ability to serve them and earn commissions. What would you do?

The problem relates to the overlap of professional activities,

Develop a problem statement: personal interests, and the use of work time to deal with non-
work-related e-mail.

Possible alternatives are to cut off contact with real estate

Identify alternatives: clients during business hours or respond to email only during
lunch hours.

based on their impact on customer service and earning

commissions as well as the risks associated with disconnecting
Evaluate and choose an alternative: customers. A decision is made that is consistent with ethical
principles and balances personal interests.
Situation 3 (2.5 marks)
Your old roommate from college was recently let go from her firm during a wave of employee
terminations to reduce costs. You two have kept in touch over the five years since college days, and she
has asked you to help her get a position in the IT organization where you work. You offered to review her
résumé, make sure that it gets to the “right person,” and even put in a good word for her. However, as
you read the résumé, it is obvious that your friend has greatly exaggerated her accomplishments at her
former place of work and even added some IT-related certifications you are sure she never earned. What
would you do?

exaggerated her achievements and added certifications she

likely did not earn. This could potentially lead to a bad hire and
Develop a problem statement:
harm the IT organization's reputation, affecting multiple
stakeholders.
aiding and providing him with a resume review or directing him
Identify alternatives: to provide correct and accurate information in the resume are
suggested.
based on ethical principles and the organization's policies.
Transparency and integrity in the recruitment process should be
encouraged, and therefore misleading or incorrect information
Evaluate and choose an alternative:
should be avoided. A friend can be helped by guiding and
advising on how to improve their chances of getting the job
legitimately and competitively.

Situation 4 (2.5 marks)

You are in charge of awarding all computer hardware service contracts (valued at over SR 3 million per
year) for your employer. In recent emails with the company’s current service contractor, you casually
exchanged ideas about family vacations. You mentioned that your family is planning on vacationing in
the Ontario area. You are surprised when the contractor emails you an offer to use his company’s
condominium at a plush Ontario resort, complete with health club privileges. He assures you that the
condo would normally be empty that time of year and that other customers frequently use the condo.
The resort is one you are familiar with but have never used because the rental is well over SR 14,000 per
week. You would really like for your family to experience staying at a five-star resort; however, you worry
about the potential consequences of accepting the offer. If your manager saw a copy of the emails
exchanged with the contractor, could it appear that you were soliciting a bribe? Could this offer be
considered a bribe? What would you do?

Develop a problem statement: The problem is related to redesigning the website to increase
product sales and improve the user experience.
Identify alternatives: improving the site design, simplifying the user interface,
improving search functions, and improving the site content.
Evaluate and choose an alternative: based on their impact on the user experience, product sales,
and their financial and time costs. Design standards and best
practices in user experience should also be considered. The best
alternative is selected that is believed to achieve the project
objectives and enhance business success.