MAYANSHA DIXIT
STUDENT OPERATIONS COUNSELLOR
Goal-oriented professional targeting assignments in HR Generalist Operations with an
organization of high repute in preferably in Bangalore.
Profile Summary
A focused MBA (Marketing & Operations) professional offering over 4 years of total experience, with a zeal to make a winning
career in Human Resource Operations
An effective planner with a flair for working hard and contributing towards achievement of organizational goals
Familiar with Human Resource Management, Operations Management, and Business & Management Enhancement Skills
(Personal Development, Research Skills); Capabilities in maintaining effective employee relations across all levels on day-to-day
matters
Good knowledge of Project Management, Operation Management, Project Scheduling & Reporting with understanding of
delivering project as per scheduled deadlines
Skilled in utilizing modern principles, methods, & techniques in the domain of Human Resource Management
Basic understanding of HR concepts like Payroll, MIS, Training & Development, and Employee Life Cycle
Capability to motivate personnel towards achieving organizational objectives & adhering to industry best practices
Knowledge of recruitment along with other corporate HR related functions like interviews, on-boarding, induction, onsite /
inclusivity, advancement planning, communication calendars, exit interviews, and so on
Proficiency in managing the project lifecycle while managing priorities (time, budget/cost and resources) to attain delivery
excellence, decrease TAT and optimize cost
Skilled to analyze and interpret unique problems, with a combination of training experience and logical thinking to find the right
solutions
Core Competencies
Operations Management Conflict Management MIS Reporting
Employee Relations Administration Management Team Management
Customer Support Operations Dashboard Management Project Management
Soft Skill Education
Collaborator
Communicator 2021 MBA/PGDM (Marketing and Operations)
from IBS Mumbai
Planner
Innovater
Intuitive B.Tech. / B.E. (Electronics/Telecommunication)
2015
from Pranveer Singh Institute of Technology,
Kanpur
Work Experience
Great learning
April’23 – Present
Program Manager
Key Result Areas:
Own end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning
experience with high satisfaction levels
Be the first point of contact for participants, troubleshoot queries and manage discussions
Drive all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions,
webinars, evaluations, grading, presentations etc. This will require engagement with a variety of stakeholders like senior
managers, academicians, industry professionals and many other internal and external stakeholders
Monitor and manage participants’ performance and engagement using various program trackers to ensure each participant gets
personalized experience in terms of support and learning experience.
Provide all the support to learners as needed within the scope of the program offerings and forge meaningful relationships with
them along the way
Ensure operational excellence through delivery of all responsibilities and processes
Contribute to organization building by identification and implementation of processes for
smoother program management to ensure a consistent and trouble-free learning experience
Scaler Academy
Feb’21 – Feb’23
Student Operations Counsellor
Key Result Areas:
Collating & consolidate raw data from training calendars and transform that raw data related to training workshops using
Microsoft Excel
Working in coordination with the cross-functional teams to successfuly conduct training workshops across PAN India
Managing training MIS to increase operational effectiveness and also managing the LMS system
Collaborating with the content team to create content for the course and then uploading it on the course
Ensuring that the learners receive all auto-communication & manual notifications from the system
Checking-in with the mentors and ensuring that the students are being provided with the mentorship in every 20 to 25 days
Infosys
Nov’15 – Mar’17
Software Engineer
Key Result Areas:
Managed complete backend operations of a resource's lifecycle from allocation to relocation/rolloff of the resources from Infosys
to Dell Technologies
Reconciling Timesheets of the resources and performing financial reconciliation and billing of the resources
