A Mini Project Phase-II Report on

PHARMACY MANAGEMENT SYSTEM

Submitted in partial fulfilment for the degree of Bachelor of Technology in
Data Science

Submitted by

Piyu Gade
Disha Rathod
Ritika Surywanshi
Under the guidance of
Prof. Prachi Natu

Usha Mittal Institute of Technology S.N.D.T.

Women’s University
Juhu Tara Road, Santacruz (West), Mumbai-40004
2024-2025

1
 CERTIFICATE

This is to certify that Piyu Gade, Disha Rathod, Ritika Surwanshi have
completed the Mini Project Phase-II(Mid-Term) on the topic “Pharmacy
management system” satisfactorily in partial fulfilment for the Bachelor of
Technology in Data Science, under the guidance of Prof. Prachi Natu during
the year 2024-25 as prescribed by S.N.D.T. Women’s University, Mumbai.

Guide Examiner 1 Examiner 2

Prof. Poonam Natu

2
 ABSTRACT

A Pharmacy Management System (PMS) is a software application designed to manage

and streamline various operations within a pharmacy. The primary goal of system is to
enhance efficiency, ensure accurate inventory management, and provide better customer
service. The Pharmacy Management System (PMS) is designed to automate and simplify
the daily operations of a pharmacy, including inventory tracking, sales transactions,
prescription management, and supplier coordination. The system reduces human errors,
ensures timely reordering of medicines, and provides real-time access to stock
information. It also helps in generating reports on sales, expired medications, and
customer purchase history. The PMS enhances workflow by allowing pharmacists to
focus more on patient care rather than administrative tasks. By integrating various
modules such as billing, prescription processing, and supplier management, the system
ensures the seamless functioning of a pharmacy, improves customer service, and ensures
compliance with pharmaceutical regulations.

A Pharmacy Management System (PMS) is like the backbone of a modern pharmacy,

designed to make day-to-day tasks easier and more efficient. It helps pharmacists keep
track of everything from medication stock levels to patient prescriptions, ensuring that
medicines are always available when people need them. By automating tasks like
managing sales and orders from suppliers, it reduces the chances of mistakes and takes
the burden of routine work off the shoulders of the pharmacy staff. With PMS,
pharmacists can focus more on what really matters caring for their patients rather than
getting bogged down with paperwork or inventory issues. The system also generates
important reports, such as which medicines are about to expire or which items are selling
quickly, so the pharmacy can stay on top of things and keep operations running smoothly.
Ultimately, this tool brings more accuracy, better service, and a sense of security to both
the pharmacy team and the customers they serve. Ultimately, this system helps improve
efficiency, reduce operational costs, and ensure the availability of medicines, leading to
better customer satisfaction.

3
 Contents
1. Introduction
1.1 Problem Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. . .6
2. Basic Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ….. ……8
2.1 Use case Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . ……… . .9
2.2 Flow chart Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....10
2.3 DFD (Data flow Diagram) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..11
3. Literature Survey … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 12
4.Methodology) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……………14
5.Project RoadMap) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………..16
6.Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……………………19
7.Expexted Outcomes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
8.Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……...28

4
List of Tables

6.1. Project Roadmap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

List of Figures

i. 2.1 Block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. …8

ii. 2.2 . use caes diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
iii. 2.3 Flowchart. . . . . . . . . . . . . . . . . . . . . . ………………..10
iv. 2.4 DFD (Data flow diagram) . . . . . . . . . . . . . . . . . . . . . . .11

Expected Outcome:

1.Register page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. .19

2.Login Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. …20
3.Dashbord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. …..20
4.About Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. …21
5. Service Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. .21
6.Medicine Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. .22
7.Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. ……….23
8.Order page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. ……..23
9.Recipt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. ………….24
10.Appoiment Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………………. .25

5
 Chapter 1
Introduction

1.1 Basic Introduction:

In today’s fast-paced world, pharmacies play a crucial role in ensuring people have quick
access to the medicines they need. However, managing a pharmacy involves more than
just selling medicines – it includes keeping track of stock, managing prescriptions,
handling customer records, monitoring suppliers, and ensuring compliance with
healthcare regulations. For many pharmacies, doing all of this manually can become
overwhelming, leading to delays, errors, and inefficiencies. From tracking inventory in
real-time to generating accurate bills and securely managing customer prescriptions, this
system ensures smooth, error-free functioning. It allows pharmacists to focus more on
serving customers and less on paperwork, ultimately enhancing customer satisfaction and
patient care.
This project was inspired by the growing need for automation in healthcare, especially in
pharmacies, where even small mistakes can have significant consequences. For example,
mismanaging stock can result in life-saving medicines running out, or billing errors can
impact both the business and the customer experience. With this system, pharmacists can
receive low-stock alerts, generate sales reports, and keep supplier information organized,
all in one place. Our Pharmacy Management System aims to make pharmacy
operations more efficient, reliable, and secure. The system not only saves time but also
helps reduce the risk of human errors, ensuring better service for customers. Whether it’s
a large pharmacy chain or a small neighbourhood drugstore, this solution can adapt to
meet the needs of any pharmacy, paving the way for smoother operations and improved
healthcare services. In a world where technology is transforming every industry, this
project serves as a step toward building smarter, more efficient pharmacies. By leveraging
automation, the system allows pharmacists to focus on what truly matters – providing the
best possible care to their customers.

1.2 Problem Statement:

Managing a pharmacy involves a complex set of operations, from maintaining an up-to-
date inventory of medicines to handling customer prescriptions, processing sales, and
generating reports. Many pharmacies still rely on manual processes, which often result in
several challenges that affect both business operations and customer satisfaction.Some of
the key problems faced by pharmacies include:

6
 1. Inventory Management Issues: It is difficult to track stock levels manually,
leading to frequent stockouts or overstocking, which results in either
unavailability of critical medicines or wastage due to expired drugs.

2. Human Errors: Manual billing, data entry, and prescription handling can lead to
inaccuracies in sales records, incorrect dispensation of medicines, or pricing
errors, which could negatively impact the business and patient health.

3. Customer Management Challenges: Without a system to store customer and

prescription history, pharmacists spend more time retrieving past records,
affecting service speed and efficiency.

4. Lack of Automation: Generating sales reports, monitoring low-stock alerts, and

managing supplier orders becomes time-consuming and inefficient when done
manually.

5. Compliance and Security Risks: Pharmacies must comply with healthcare

regulations for data storage and prescriptions. Handling sensitive data without a
secure system puts both the pharmacy and customer at risk.

These challenges highlight the need for a digital solution that can streamline and automate
essential tasks to reduce human errors, improve efficiency, and ensure customer
satisfaction. A well-designed Pharmacy Management System addresses these problems
by offering features like real-time inventory tracking, automated billing, secure data
management, and easy access to sales and customer records.

This system is essential for pharmacies aiming to improve their operations while
delivering better care to their customers. The solution not only minimizes operational
bottlenecks but also helps pharmacists meet the growing demands of the healthcare
industry efficiently.

7
 Chapter 2
Basic Block Diagram

2.1 Block Diagram:

2.1 Block Diagram

This diagram provides a high-level overview of how a Pharmacy Management System

is structured. You can create a visual block diagram using shapes and arrows to represent
these components and their interactions. Users interact with User Interfaces. Core
Modules interact with the Database to store and retrieve information. Reports are
generated in the Reporting and Analytics module.

8
2.2 Use Case Diagram:

2.2 Use Case Diagram

Creating a use case diagram for a Pharmacy Management System involves identifying
the key actors and use cases that interact with the system. This structure provides a clear
overview of how different users interact with the Pharmacy Management System

9
2.3 Flow Chart:

2.3Flow chart

Creating a flowchart for a Pharmacy Management System helps visualize the processes
involved. Here’s a step-by-step guide on how to structure it:

10
2.4 Data Flow Diagram (DFD):

2.4 Data Flow Diagram (DFD):

This DFD provides a clear view of how data flows within the pharmacy management
system, illustrating interactions between users, processes, and data stores. If you need a
visual representation or further details,

11
 Chapter 3
Literature Survey
The development of Pharmacy Management Systems (PMS) has evolved with advancements
in technology, aiming to streamline inventory management, prescription handling, and
customer engagement. This section reviews research studies and industry practices to
highlight the state of the art in pharmacy management.

1. Development using MERN Stack for Online Pharmacy Systems

Ashraf et al. (2020) developed an online pharmacy system using the MERN stack
(MongoDB, Express.js, React.js, Node.js). The system efficiently handles user
authentication, prescription uploads, and real-time inventory management. This study
demonstrates the suitability of MERN for creating scalable, interactive pharmacy
applications compared to other tech stacks

2. Performance Comparison of Technology Stacks

Yang et al. (2020) compared the performance of the MERN stack with MEAN
(Angular-based) and LAMP (PHP-based) stacks for pharmacy systems. The MERN-
based solution provided higher scalability and performance, making it ideal for
handling a large user base and high transaction volumes. This comparative analysis
underscores the importance of choosing the right technology stack for online
pharmacies

3. Customer adoption OF e-pharmacies

A survey by Sumit Agarwal and Garima Bhardwaj (2020) focused on consumer

behaviour towards online pharmacies in the Delhi NCR region. Their research found
that customers prefer e-pharmacies due to convenience, availability of discounts, and
easy access to medications. However, concerns about product authenticity and data
privacy were significant challenges that need to be addressed by pharmacy systems

4. Cloud and Mobile-Based Pharmacy Solutions

Murugan and Boopathi (2021) explored the development of cloud-integrated

pharmacy management systems that synchronize data across multiple locations. The
study highlighted that mobile apps with OTP-based user verification improved user
experience and security. This integration ensures smooth operation for multi-location
pharmacies while enhancing user convenience

5. AI and Automation in Pharmacy Systems

12
 Several studies focus on using artificial intelligence (AI) to enhance pharmacy
systems. AI algorithms help automate tasks such as prescription validation and fraud
detection, while chatbots provide 24/7 customer support. This approach reduces the
workload for pharmacists and improves service efficiency. These innovations reflect
how AI is becoming a valuable asset in modern pharmacy management systems

In summary, the literature reflects the growing adoption of advanced technologies in

pharmacy management. The shift towards online solutions using modern tech stacks like
MERN, integration with mobile platforms, and the use of AI tools highlight the direction
in which the industry is heading. Future research may focus on overcoming challenges
related to data privacy, system security, and regulatory compliance to further improve the
effectiveness of pharmacy management systems.

13
 Chapter 4
Methodology

4.1. Project Initiation

4.1.a Define Objectives: Clearly articulate the goals of the Pharmacy Management
System (e.g., improve inventory tracking, streamline prescription processing).

4.1.b Stakeholder Identification: Identify all stakeholders (pharmacists, customers,

admins,) and gather their requirements.

4.1.c. Outcome: A comprehensive list of user requirements and a clear understanding

of the problems to be solved.

4.2 System Design

4.2.a Architecture Design: Define the overall architecture (client-server, web-based,
etc.)..

4.2.b Database Design: Create an Entity-Relationship Diagram (ERD) to represent data

relationships

4.2.c Outcome: A detailed design document outlining the system architecture, features,
and UI/UX speciation’s.

4.3 Development Phase

4.3Agile: Iterative approach with regular feedback loops.

4.3. Approach: Using an agile development approach, breaking the project into sprints
to build the platform incrementally. Selecting appropriate technologies for frontend,
back-end, and database development based on scalability, security, and ease of use.

4.4 Implementation
4.4.a coding: Develop the application based on the design specifications.
4.4.b Integration: Ensure that different modules (inventory, medicine data ,reporting) work
seamlessly together.

14
4.5. Testing
4.5.a Unit Testing: Test individual components for functionality.
4.5.b Integration Testing: Test interactions between integrated modules.

4.5. Bug Tracking: Use tracking tools to log and resolve issues.

4.6. Deployment
4.6 a Prepare for Deployment: Set up the production environment and migrate data if
necessary.
4.6 b Go Live: Launch the system for use by the pharmacy.

15
 Chapter 5
Project Roadmap

Time Task Status

Week 1 Needs Assessment & Requirement Gathering Completed
• Stakeholder Meetings: Gather input from pharmacy staff,
management, and customers.
• Outline the features and functionalities required (e.g.,
inventory management, prescription handling, appointment
scheduling).

Week 2 Frontend Design and development phase 1 Completed

• Architectural Design: Create system architecture diagrams
and choose technology stack. Design the website pages in
stages.
• Integrate them.

Week 3 Backend Design and Development phase 1 Completed

• Begin building the backend APIs to handle application
submissions, user authentication, and data retrieval.
• Set up the database and implement basic data models (e.g.
user, application, status).
• Integrate the backend with the frontend to allow data low.

Week 4 Development phase 1 Completed

• Implement a basic notification system for status updates.
• Frontend Development: Build user interfaces for the
different modules (e.g., inventory, appointments).
• Conduct testing individually.
• Create User Personas: Identify the different types of users
(e.g., pharmacists, technicians, patients).

16
Week 5 Development Phase 2 completed
Finalize Frontend Components
• API Design: Specify any APIs needed for integration with
other systems (e.g., insurance, payment gateways)..
• Enhance the user interface with responsive design and
accessibility features.
Backend Enhancements
• Backend Development: Implement server-side logic, database
interactions, and API endpoints..
• Integration: Connect to external services (e.g., payment
processing, email notifications)
• Unit Testing: Perform testing on individual components to
ensure functionality.

Week 6 Integrations and Testing completed

• Integrate third-party services (e.g., authentication, noti
ication).
• Conduct API testing to ensure that all endpoints function as
expected.
• Perform integration testing to ensure smooth interaction
between frontend and backend.
User Testing
• Conduct user testing with the selected group.
• Collect feedback on the user interface, functionality, and
overall experience.
• Identify and fix any issues or bugs reported during testing.

17
 Deployment and Launch complete

Week 7 • Deploy the platform on the selected server or cloud

environment.
• Perform a final round of testing in the production
environment.
• Deploy System: Launch the Pharmacy Management System
for live use.

Table 6.1. Project Roadmap

18
 Chapter 6: Implementation
6.1 Home page

6.1 Home page

This Home Page in Pharmacy management System. In this welcome to patients,

doctors, and new admonitors. This user-friendly interface.

6.2 Register page

6.2 Register page

19
This form has the following fields username, Email, Password, Confirm Password.
Email ID, contact no. This interface design looks simple and user-friendly, with visual
elements to help guide the user-during the registration process.

6.3 Login as Doctor Page

6.3 Login as Doctor Page

This image is Login as doctor interface. part of web application, log in clearly indicating
this where existing users can input their credentials to access the system.

6.4 Login as Admin Page

6.4 Login as Admin Page

20
This image is Login as doctor interface. part of web application, log in clearly indicating
this where existing users can input their credentials to access the system.

6.5 Dashboard

6.5 Dashboard

The interface design aims to communicate that this is an Online pharmacy offering easy
access to medicine and healthcare services and doctor’s appointment also Perception later
through a web form.

6.6 View Doctor Page

6.6 View Doctor Page

21
Here in this page you can view doctors list and search doctors Email Id. And all continiues
yours activities like view patients,Appointment Deteails,precription list and many more.

6.7 Appointment Details Page

6.7 Appointment Details Page

In this Appointment Details Page include Patients full name, Gender, Email, Contact,
doctors name, patient fee, Date-Time, and status also seeing a Patient, admin and Doctor.
This page is very helpful to people using pharmacy management.

6.8 Prescription List Page

22
 6.8 Prescription List Page
In this Prescription List page include all details in patients like a allergy, diesease,time
etc.

6.9 Add Doctor Page

6.9 Add Doctor Page

In this page a Add Doctor page to add doctor in hospital. And all information in doctor
specification, name, Email ID and password.

6.10 Delete Doctor Page

6.9 Delete Doctor Page

23
This page includes delete doctor in Email Id Through. Delete a doctor in pharmacy
management system.

6.10 Book Appointment Page

6.10 Book Appointment Page

In this page is Book Appointment page in include specification, Doctors, consultancy

fee, appointment date-time etc. and user friendly interface.

6.10 Dashboard Page

6.10 Dashboard Page

24
6.11 Appointment Page

6.11 Appointment Page

This page Appointment page is give appointment in patients that’s include on date-time,
contact, email, status and also actions. This page will allow users to book, view, and
manage appointments with healthcare professionals. Clear layout enhances usability and
reduces booking time. the Appointment Page ensures a comprehensive and user-friendly
approach to managing doctor appointments within a pharmacy management system

6.11 queries Page

6.11 queries Page

25
In this page is queries page in that include queries of patients, doctors. This is very help
to communicate admonitors or doctors to each other. Also include message , email in
page

26
 Chapter 7
Expected Outcome

The Pharmacy Management System is designed to bring several tangible and measurable
benefits to both the operational side of pharmacies and the customer experience. The
expected outcomes of this project include:

1. Enhanced Inventory Management

The system will minimize drug wastage and stock-outs by providing real-time
updates on stock levels, expiration alerts, and automatic reorder triggers. This
will help ensure that essential medications are always available without
overstocking.

2. Improved Accuracy in Prescription Handling

By automating prescription management, the chances of human error—such as
incorrect dosage or medication dispensing—will be significantly reduced. This
ensures patient safety and improves compliance with healthcare regulations.

3. Increased Operational Efficiency

Automating billing, stock management, and reporting will reduce manual
workload, allowing pharmacists to focus more on patient care. This improved
efficiency will also result in faster transactions and shorter wait times for
customers.

4. Better Customer Satisfaction

Customers will experience seamless service with faster order processing and
personalized services like refill reminders or promotions. Additionally, having a
detailed medication history will enhance trust between pharmacists and patients.

5. Data-Driven Decision Making

The system will generate comprehensive reports, including sales trends, high-
demand products, and profit margins, empowering pharmacies to make strategic
decisions and plan efficiently.

6. Compliance with Regulatory Standards

The Pharmacy Management System will help in maintaining proper records of
transactions, prescriptions, and inventory, ensuring compliance with legal and
healthcare regulations.

7. Adaptability for E-Pharmacy Integration

The system will support future expansion, allowing pharmacies to shift towards

27
 e-commerce by integrating online ordering and delivery services, ensuring they
stay competitive in the changing market.

8. Improved Communication Across Stakeholders

With seamless data sharing between doctors, patients, suppliers, and
pharmacists, the system will enhance coordination, resulting in better healthcare
outcomes.

9. Scalability and Future Growth

As the system is built with modern technologies, it will support scalability,
enabling pharmacies to expand their operations with minimal friction, whether
opening new branches or integrating additional services.

By implementing this Pharmacy Management System, the project aims to bridge

operational gaps in traditional pharmacy workflows, leading to a more efficient,
customer-centric, and sustainable pharmacy ecosystem.

28
 Chapter 8
Conclusion

The Pharmacy Management System plays a vital role in ensuring the smooth operation
of pharmacies by addressing common challenges such as medication tracking, stock
management, prescription handling, and customer interaction. This project aims to
automate these processes, reducing human error, increasing operational efficiency, and
providing better service to customers. Through proper management of inventory and
automated billing, pharmacists can focus more on customer care, enhancing the overall
healthcare experience. Additionally, the system simplifies repetitive tasks, improves
patient safety by accurately dispensing medicines, and supports compliance with medical
regulations.

Implementing a Pharmacy Management System not only benefits pharmacy staff but also
ensures customer satisfaction by minimizing wait times and facilitating easy access to
medicines. With the growing trend towards digital solutions, the project demonstrates the
importance of technology in improving healthcare delivery. However, to be truly
effective, the system must be user-friendly and secure, addressing concerns related to data
privacy and regulatory compliance. Future iterations of this system can focus on
integrating advanced features such as AI-powered tools for drug interaction alerts,
personalized health recommendations, and multi-location management. In conclusion,
the Pharmacy Management System is a valuable step toward building a more reliable and
efficient healthcare infrastructure.

29
 References
1. Ren X, Wang Y, Ma R. “A Novel Clinical Pharmacy Management System in
Improving the Rational Drug Use.” Clinical Medicine Research, 2016; 4(6): 229.

2. Nasution MK, Noah SA, Harahap U. “Overview of the Pharmacy Management

System in a Hospital.” Systematic Reviews in Pharmacy, 2020; 11(11): 650-5.

3. Goundrey-Smith S. Pharmacy Management Systems. In: Information Technology in

Pharmacy, Springer, 2013.

4. Abdelhak M, Grostick S, Hanken MA. Health Information: Management of a

Strategic Resource. Elsevier, 2014.

5. Pulk RA et al. “Dynamic Pharmacy Leadership during the COVID-19 Crisis:

Optimizing Patient Care through Formulary and Drug Shortage Management.”
American Journal of Health-System Pharmacy, 2020; 77(22): 1874-84.

6. Nabelsi V, Gagnon S. “Information Technology Strategy for Lean Integration of

Hospital Pharmacy Supply Chains.” International Journal of Production Research,
2017; 55(14): 3929-45.

7. Rasheed H et al. “Service-Driven Software for Emergency Drug Supply

Management.” Frontiers in Pharmacology, 2019; 10: 473.

8. Zadeh PE, Tremblay MC. “E-Prescribing: Functions, Benefits, and Challenges.”

Research in Social and Administrative Pharmacy, 2016; 12(1): 1-9.

9. Serrano A et al. “Barriers to Health Information System Deployment: A Stakeholder

Perspective.” Information Systems Frontiers, 2020; 22(2): 455-74.

10. Moons K, Waeyenbergh G, Pintelon L. “Logistics Performance in Hospital Supply

Chains.” Omega, 2019; 82: 205-17.

11. Bucşa C et al. “Drug-Drug Interactions and Adverse Reactions in Hospitals.”

European Journal of Internal Medicine, 2013; 24(1): 27-33.

30
12. Garfield S, Hibberd R, Barber N. “Using Electronic Prescription Transmission in
Community Pharmacies.” BMC Health Services Research, 2013; 13(1): 1-4.

13. Aslan I, Özen U. “Measuring Resistance against E-Prescription in Turkey.” Procedia-

Social and Behavioral Sciences, 2014; 150: 465-74.

14. Karimi F, Poo DC, Tan YM. “Clinical Information Systems: End-User Satisfaction.”
Journal of Biomedical Informatics, 2015; 53: 342-54.

15. Chabra S et al. “Fraud Detection in Social Health Insurance Programs.” World Bank
Report on Health Insurance Programs.

31