Module V
1Introduction to MIS packages and tools
Web interface and techniques
Introduction to ERP & CRM solutions
ERP (Enterprise Resource Planning): ERP is a comprehensive software
system that integrates various business processes and functions across an
organization into a unified platform.
• It serves as the business backbone by providing a centralized database
and real-time visibility into critical data, streamlining operations, and
improving decision-making in terms of resources i.e., money, people &
time.
• It enables businesses to streamline their operations, improve efficiency,
and make better-informed decisions. With all data in one place, it is
easier to identify trends and patterns, allowing companies to identify
areas for improvement and make data-driven decisions.
• Having a strong ERP system is crucial for businesses as it serves as the
backbone of the organization. It provides a centralized database that can
be accessed by different departments, allowing for seamless
communication and collaboration across the company.
Benefits of ERP:
Process Efficiency: Data Integration: It Real-time Improved Collaboration: ERP
ERP automates and enables data Information: ERP fosters better collaboration
optimizes business integration across provides real-time among departments, leading to
processes, reducing departments, reducing access to critical data, smoother communication and
manual work and data duplication and facilitating better teamwork.
improving efficiency. inconsistency. decision-making.
Cost Savings: Deeper insights: Eliminate Accelerated Lower risk: Maximize
Streamlined processes, information silos, gain a single reporting: Fast-track business visibility and
reduced inventory source of truth, and get fast business and financial control, ensure compliance
levels, and improved answers to mission-critical reporting.. Act on with regulatory
resource allocation can business questions. insights and improve requirements, and predict
lead to cost savings. performance in real and prevent risk.
time.
Failures of ERP:
Lack of Proper Planning: Inadequate planning and preparation can
lead to ERP implementation failure.
Poor Change Management: Resistance to change and lack of user
training can hinder successful adoption.
Complexity and Customization: Overly complex ERP systems or
excessive customization can cause implementation challenges.
Data Migration Issues: Data migration from legacy systems to ERP
can lead to data integrity problems.
Vendor Selection: Choosing the wrong ERP vendor can result in
poor support and system compatibility issues.
E-CRM (Electronic Customer Relationship Management): involves using
technology to manage and improve customer relationships. It includes various
online tools and strategies to analyse customer data, enhance customer service, and
strengthen customer loyalty.
• E-CRM) is a modern approach to managing customer relationships using digital
technologies. By integrating e-CRM with ERP, businesses can gain a
comprehensive view of their customers and improve customer experience.
• It allows businesses to collect and analyse customer data from various sources
such as social media, emails, and online transactions. This data can be used to
personalize marketing campaigns, provide better customer support, and identify
opportunities for cross-selling and upselling.
ERP system is engineered to handle business’s back-end
processes including stores, customer purchasing history,
financial data, shipping and billing information, company
accounting information, inventory data and more.
CRM systems collects information about customers and
prospects, their contact information and interaction history with
the company. CRM is essential for sales pipeline management,
tracking, generating leads and evaluating the success of
marketing campaigns.
List of top CRM-ERP Systems
ERP Systems CRM System
Microsoft Dynamics GP/AX/NAV
Salesforce CRM
SAP ERP
SAP CRM
Netsuite ERP
Microsoft Dynamic 365
Oracle ERP Cloud
Oracle CRM
Workday ERP
Netsuite CRM
Sage ERP
Monday.com
WEB
INTERFACE
&
TECHNIQUES
What is web interface
Web interface is also known as web user
interface.
A web interface is a user interface
that is accessed through a web
browser over the internet.
It allows users to interact with
software applications or
content running on a remote server.
Web Technology
Web Technology refers to the various tools and techniques that are utilized in the process of communication
between different types of devices over the Internet. A web browser is used to access web pages. Web browsers
can be defined as programs that display text, data, pictures, animation, and video on the Internet. Hyperlinked
resources on the World Wide Web can be accessed using software interfaces provided by Web browsers.
Web Technology can be classified into the following sections:
World Wide Web (WWW): The World Wide Web is based on several different technologies: Web browsers,
Hypertext Markup Language (HTML), and Hypertext Transfer Protocol (HTTP).
Web Browser: The web browser is an application software to explore www (World Wide Web). It provides an
interface between the server and the client and requests to the server for web documents and services.
Web Server: Web server is a program which processes the network requests of the users and serves them with
files that create web pages. This exchange takes place using Hypertext Transfer Protocol (HTTP).
•Web Pages A webpage is a digital document that is linked to the World Wide Web and viewable by anyone
connected to the internet has a web browser.
•Web Development Web development refers to the building, creating, and maintaining of websites. It includes
aspects such as web design, web publishing, web programming, and database management. It is the creation of
an application that works over the internet i.e. websites.
A web interface that is designed simply and with a focus on
usability can: Increase customer satisfaction
Ensure that users are able to perform their intended task with
complete success
Create a sense of cohesiveness and make it easier for users to
navigate
Some tips for creating a visually appealing interface include:
Using consistent design elements, such as similar
typography,color schemes, and layouts
Creating a sense of
cohesiveness Making it
easier for users to
navigate
Challenges:-
Security
Performance optimization
Upkeep and maintenance
User feedback
Content management
TECHNIQUES:-
Command line interface
Navigation
Personalization
Usability
App design
Collect feedback
Make the UI accessible
CSS
Design responsively
Best practices for designing a web
interface:-
Keep the interface simple
Create consistency and use common UI elements
Be purposeful in pagelayout
Strategically use color andtexture
Use typography to create hierarchy and clarity
THANK YOU!
