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HAYDON OPPONG
ADAMSON
om
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Experienced educational professional with excellent organisational and customer service skills. Proven track record of
managing registration activities for students. Seasoned with experience in managing day-to-day office operations. Skilled in
developing and implementing policies and procedures for student compliance. . Self-motivated to consistently provide first-
class results in line with stringent targets and deadlines. Energetic self-starter and team builder. Navigates high-stress
situations and achieves goals on time and under budget. Productive employee with proven track record of successful project
management and producing quality outcomes through leadership and team motivation. Works with clients to determine
requirements and provide excellent service.
EXPERIENCE
11/2022 - Current Volunter Birth Registration Officer, Birth and Death Registry Obuasi, Obuasi, Ghana
Responsible for leading outreach program for the outreach of infant birth
certificate.
Administered daily operations including paperwork to ensure applicants accurate
personal details are recorded in the register.
Dealing with enquiries, complaints and responding to clients.
Assisting clients with acquiring burial permits for the burial
Providing information on the acquisition of death certificate
Maintaining accurate applicants information on relevant approved databases.
Scheduling meetings and distributing minutes and action plans as appropriate .
Managed accounts, processed payments, and maintaining accurate records to
support smooth operations.
Handled sensitive and confidential information with discretion to reduce fraud risk
and protect data.
Issued burial and cremation documents and collected payments for services.
Kept up-to-date with changes in legislation, policies and procedures.
Safeguarded integrity of registration through awareness of fraudulent activity and
forged documents.
Assisted management in identifying and delivering training and development
needs to new and existing staff.
08/2020 - 12/2020 Hotel Receptionist, Vicmanuel Guest House, Berekum, Ghana
G
Minimised customer wait times during check-in and check-out by collaborating
with colleagues.
Communicated with cleaning staff to make sure hotel rooms were ready for
customer arrivals.
Promoted additional hotel facilities and services to enhance customer experiences.
Maintained neat, presentable reception area through frequent cleaning and tidying.
Greeted hotel guests with warmth and professionalism, providing excellent first
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impressions.
Managed and dealt with customer complaints by promptly resolving issues and
offering helpful solutions.
Performed close-of-day functions following hotel procedures and guaranteeing
coverage continuity.
Offered guests local knowledge and information on dining, entertainment and
sightseeing experiences.
Promoted hotel amenities during check-in to boost sales and enhance stay.
06/2019 - 09/2019 Housekeeping Cleaner, Royal Unity Lodge, Berekum, Ghana
Washed and polished glass windows and doors to keep entryways clear and
professional.
Proactively replenished guest supplies and amenities.
Removed rubbish and dirty linens from room attendant trolleys.
Emptied and cleaned waste receptacles in rooms, hallways and outside areas.
Kept utility sink rooms in clean, neat and orderly condition.
Maintained upkeep of residential and common areas through routine dusting, spot
cleaning, vacuuming, mopping and waste removal.
Strictly adhered to company health and safety policies.
Stocked toilet tissue, paper towels and other bathroom supplies.
Reported maintenance issues to housekeeping status board.
01/2016 - 11/2018 Birth Registration Officer, Birth and Death Registry Ejura, Ejura, Ghana
Collaborated with officials to evaluate service needs and prioritise registration
tasks.
Liaised verbally and in writing with customers to arrange key life events and
access to registration services.
Led and executed admissions services with attention to customer needs.
Accounted for all fee income and assist in preparing monthly and annual reports.
Oversaw registration processes and managed paperwork to facilitate timely
services.
Gathered and reported on key metrics surrounding registration and recruitment
performance.
Carried out established processes regarding re-registrations, inquest cases and
general non-routine enquiries.
SKILLS
Examination Assessments Data Confidentiality General Administration
Data Audits Active Listening Client Confidentiality
Student Report Generating Data Entry Data Protection
Public Speaking Data Categorising
EDUCATION
2022 Bachelor of Science, Hospitality and Tourism Management
Kwame Nkrumah University of Science and Technology, Kumasi
ACCOMPLISHMENTS
Improved reviews by successfully handling Coordinated special public and private events.
customer complaints and implementing monthly Streamlined workflow by consolidating lengthy
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staff training. processes and redundant documentation that
Streamlined workflow by consolidating lengthy resulted in more effective and timely completion
processes and redundant documentation which of the job.
resulted in more effective and timely completion
of the work.
REFERENCE
Birth and Death Registry, Obuasi
George Amankwaa Principal Registration Officer
[email protected] 0243465215
Victoria Osei
Owner and Manager
Vicmanuel Guest House
0249364689
