S.
SENTHIL KUMAR
No: 13/1-142-1, First Floor, Pudhusampalli,
Nanjappa Rice Mill Road, Mettur Dam,
Salem – 636 403. Email: [email protected]
Contact Number: +91 9940294305
CAREER OBJECTIVE
Seeking a challenging career in an organization that offers ample opportunities and to attain
a position in an organization where my contribution and experience would be vital.
WORK EXPERIENCE
1. Dec 2020 to Till Date
* Working as Team Lead at CSS CORP Private Limited.,(Working for
Google Client)
Responsibilities:
❖ Handling a team of 150+ employees of CSS corp, working for Google projects in
different support fields (various process) across the globe.
❖ Supporting the Team Management by generating various reports for WBR & QBR
Meetings.
❖ SLA Management depending on the priority and severity for all platforms
(Tickets/ Calls/ Chats).
❖ Working closely with the Quality Team to improve the team performance and
understand their knowledge level.
❖ DSAT Analysis & feedback shared with the team members and guide them to
improve their productivity.
❖ Escalations from the users / clients will be taken care of with utmost priority
and also handling the Outages or KI (Known Issues).
❖ Having daily huddles with the team members to understand their concern and
also to update the trending or process updates.
❖ Availavility & Adherence of the team members in terms of Tickets / Calls /
Chats.
❖ Capacity Planning & Analysis are done as per the Clients or Users workflow and
as well Tech availability.
❖ Cloudtop & Various OS issues are taken care of by the team members and I will
work on the Escalations & Reporting structure.
❖ Providing L1 Technical Support to the Gooble Employees & Vendors across the
globe.
2. April 2019 to Dec 2020
* Worked as Relationship Officer at HDFC Bank Private Limited., Salem.
Responsibilities:
❖ Interaction with Clients in and around Tamil Nadu.
❖ Processing Consumer Durable Loans.
❖ Providing entire support related to the Bank related process.
3. January 2017 to March 2019
* Worked as Client Services Manager at RPK Image Solutions., Salem.
Responsibilities:
❖ Interaction with Clients across the globe.
❖ Troubleshooting Desktop & Hardware related issues.
❖ Providing entire support related to Process and Technical Assistance to the
team.
❖ Manage the volume and maintain Service Level Agreement parameters.
4. April 2010 to October 2016
* Worked as Escalation Lead at CSS Corp Pvt. Ltd., Chennai.
Responsibilities:
❖ Provide first and second level support for Virgin America Airlines.
❖ Troubleshooting Desktop issue, all types of printers, Kiosks.
❖ Able to work with all Flight applications.
❖ Providing entire support related to Process and Technical Assistance to the
team. Generate MIS reports
❖ Troubleshoot Network connectivity and security software related issues.
❖ Manage the volume and maintain Service Level Agreement parameters.
5. April 2009 to March 2010
* Worked as System Administrator at Trutek Products (P) Ltd.,
Chennai. Responsibilities:
❖ Responsible for both Software and Hardware related services.
❖ Database backup and restore. Maintaining Database servers.
❖ Troubleshoot Network and Internet related issues throughout the company.
❖ Generate MIS reports for Corporate and Head Office.
❖ Configuring Exchange Server, Unified Messaging System and Active
Directory Services.
Additional Responsibilities:
❖ Purchasing Materials from suppliers.
❖ Stock Verification, Inventory Maintenance, Warehousing.
End user SAP R/3 VERSION
❖ Handling Purchase Requisition, Purchase Order
❖ Dealing Vendor Registration & Negotiation
❖ Implementing STPI Procedures and Data maintenance
❖ Stationery Maintenance, Day to Day Facility management
❖ Asset Records Management, Event management
❖ Assisting Logistics Arrangement, Monitoring Safety / Security Measures
❖ Housekeeping Maintenance, Regularizing Canteen Activities
❖ SAP B1 VERSION WORKS AS FOLLOW.
❖ Purchase order created, GRPO Posted, A/P Invoice raising
❖ Sale quotation Created, Sale order created, A/R Invoice prepared
❖ MRP Running, Inventory Level Maintenance, Stock Report Maintenance
❖ Showroom Coordination
6. August 2008 to March 2009
* Worked as IT – Executive at Singer India Ltd., Chennai.
Responsibilities:
❖ Responsible for both Software and Hardware related services.
❖ Troubleshoot Network and Internet related issues throughout the company.
❖ Generate MIS reports for Corporate and Head Office.
❖ Maintaining Shoper Software throughout the Showrooms and Head Office.
❖ Configuring Exchange Server, Unified Messaging System and Active
Directory Services.
7. January 2006 to August 2008
* Worked as Network / Application Support Engineer at Slash Support India Pvt.
Ltd., Chennai.
Responsibilities:
❖ Provide first and second level support for WebEx related services.
❖ Troubleshoot Network connectivity and security software related issues.
❖ Manage the volume and maintain Service Level Agreement parameters.
❖ Generate MIS reports.
8. June 2003 to January 2006
* Worked as Lecturer cum System Administrator at Government Arts College,
Salem.
97. June 2002 to May 2003
* Worked as Application Developer at The Madras Aluminum Company Ltd (The
Sterlite Group), Mettur Dam.
HARDWARE QUALIFICATION
Pursing Microsoft Certified System Engineer (MCSE) course and I have completed Microsoft
Certified Professional (MCP) with a 968 score.
ACHIEVEMENTS
❖ University Second Rank for Project Work in Final Semester (M.Sc(CS & IT)
EDUCATIONAL QUALIFICATION
Degree College / University Year
M.Sc (Computer Science S.Vellaichamy Nadar College, 2000 - 2002
and Information Madurai - Madurai Kamaraj University
Technology) – 81.1%
B.Sc (Computer Science) Jamal Mohamed College, 1997 - 2000
Trichy – Bharathidasan
University
SKILL SET
Operating System Win 98/NT/2000/XP/Vista/2003 Server
Programming Languages VB, C, C++, Java
Report Writer Crystal Report Pro
Web Technologies HTML, Graphics
Database Oracle, PL/SQL, Sql Server
Hardware PC assembling, Hardware and Software
installation, Troubleshooting &
Servicing.
Network Can setup, configure and troubleshoot
errors in a LAN.
PROJECTS
1. Java Editor
Client :Assent Infosys Ltd, Trichy.
Technologies used : VB, MS-Access
Team Size : 3
Duration : 6 months
Role : Designing and Coding
Project Description
This project is mainly developed for running Java programs in this Editor in windows
based. We can search each & every java programs using this editor and make any changes
using this editor. We can run Java programs using two ways:
1. Run Option
2. Run with Compile option.
It’s a time consumer project and we can trace the results quickly. Reports are generated
using Crystal Report Pro software.
2. Human Resource Management and General Administration System Client :Oil &
Natural Gas Corporation Ltd, Karaikal. (Central Govt Project) Technologies used : VB, Oracle,
Crystal Report Pro
Team Size : 1
Duration : 6 months
Role : Designing and Coding
Project Description
Connecting GUI to Oracle database using ODBC connectivity. Generating reports using
Crystal reports. Rechecking all valid and invalid data’s.
This software provides brief information about the employee who is working under the
company. We can check whether the employee has got any loans or he has applied for that
and the same should be mentioned to the superior authority person for future usage. We can
check all the phone calls made by the particular employee, EB bills in his allotted quarters
and the same amount will be deducted from his salary.
Mainly in this concern, employers are divided into certain categories and for every
categories they are allotting certain phone calls as Free Calls. If the employee exceeds the
free phone calls then he has to pay the remaining calls amount to the company within the
allotted time.
Using this software, we can track how many Contractors are taking tenders. The tender
amount should be tally and it can be revised to higher authority for further details.
3. Weigh Scale Conversion System
Client :The Madras Aluminium Company Limited (MALCO) Technologies used
: VB, Oracle, Crystal Report Pro
Team Size : 1
Duration : 6 months
Role : Designing and Coding
Project Description
Connecting GUI to Oracle database using ODBC connectivity. Generating reports
using Crystal reports.
We can check how many materials are taking over in the concern for each & every
work. We can easily find out the list of materials and total weights in each and every cast
they are producing. We can also check the status of the materials for production in that
current date.
We can take reports in two formats:
1. Selecting From and TO date, time
2. Monthly Report
3. Weekly Report
4. Daily Report
4. AutoCAD Drawing Viewer and Machine Details
Client :The Madras Aluminum Company Limited (MALCO) Technologies used
: VB, MS-Access
Team Size : 1
Duration : 6 months
Role : Analysis, Design, Coding and Implementation Project Description
We can easily find out the Blue Print Drawings by using the drawing number or Unit
Number or Location. We can verify the Drawing Details by two different ways: 1. By using
Unit Details.
2. Using Location Details.
By using this software, we can verify the details of each & every Machine (Equipments) that
are used by the company. We can take reports on Machine Details, Drawing Details, Location
Details, etc.
PERSONAL DETAILS
Father’s Name S.P. Sathasivam
Date of Birth 25th February 1980
Permanent Address 6/1-86A, Sakthi Nagar, Raman Nager
(P.O), Mettur Dam – 636403.
Phone : 9894391389
PASSPORT DETAILS
Passport Number : L3782897
Expiry Date : 6th August 2023
Declaration
I hereby declare that all the details furnished are true to the best of my
knowledge.
Place: Salem.
(S.Senthil Kumar)
