READING SECTION

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Taking a Booking
A receptionist at a hotel or a travel agent's office is often responsible for taking bookings. This is a crucial task
as it helps ensure that rooms, tours, or transportation services are reserved for customers. Taking a booking
involves several steps, including confirming the customer’s details, checking availability, and making a record
of the reservation.
When taking a booking, it is essential to ask for the following information:
1. Customer’s name: To ensure the booking is made for the right person.
2. Date and time: To make sure that there is availability on the requested date.
3. Number of people: To confirm whether the requested room or service can accommodate the group.
4. Special requests: Some customers may have particular requirements, such as dietary restrictions or
preferences for non-smoking rooms.
Once this information is collected, the receptionist will check the system to see if the request can be fulfilled. If
everything is available, the booking is confirmed, and a reference number is given to the customer. In some
cases, a deposit or credit card details are needed to secure the booking.

1. The main responsibility of a receptionist in this passage is _____________

A. Cleaning rooms B. Taking bookings C. Cooking meals D. Managing finances
2. Why is it important to ask for the customer’s name when taking a booking?
A. To offer them a discount B. To make sure the booking is for the right person
C. To check their credit card balance D. To send promotional emails
3. Which of the following is NOT mentioned as information required when taking a booking?
A. Customer’s name B. Date and time C. Number of people D. Customer’s address
4. What should the receptionist do after gathering the booking information?
A. Cancel the request B. Check the availability of the requested service
C. Send an invoice D. Provide a free upgrade
5. In some cases, what might be required to secure a booking?
A. A full payment in cash B. A reference letter
C. A deposit or credit card details D. A signature from a manager
6. What should a receptionist do if the requested service is unavailable?
A. Offer an apology and provide alternative options. B. Cancel the customer’s request immediately.
C. Ask the customer to call back later. D. Ignore the request and move on.
7. Why might a customer provide special requests when making a booking?
A. To request a preferred booking system.
B. To verify the availability of parking facilities.
C. To receive a loyalty discount.
D. To ensure their specific needs, such as dietary restrictions, are met.
8. The purpose of giving the customer a reference number is ________________
A. To confirm the payment has been processed.
B. To help the customer track or modify their booking.
C. To offer them additional services later.
D. To allow them to transfer the booking to someone else.
9. How does checking the number of people help during the booking process?
A. It helps verify if the group can be accommodated. B. It ensures the system can process the request.
C. It confirms the cost of the booking. D. It guarantees priority over other customers.
10. A key step before confirming the booking with the customer is _______________
A. Giving them a detailed itinerary. B. Checking the availability of the requested date and service.
C. Asking for their email address to send updates. D. Requesting feedback on the booking process.

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 Taking Messages in the Tourism Industry
In the tourism industry, professionals often need to take messages for colleagues or clients. Efficient message
taking is crucial for providing excellent customer service, especially in busy environments such as hotels, travel
agencies, or tour companies.
When taking a message, it is essential to note the caller’s name, the time of the call, the message content, and
any necessary actions or follow-ups. The person receiving the message must ensure the information is clear and
accurate. Inaccuracies can lead to miscommunication, which could affect customer satisfaction and company
reputation.
Additionally, it’s important to confirm whether the message is urgent or if it can be addressed later. This helps
prioritize tasks and ensures timely responses to the most pressing issues. In many cases, professionals also need
to relay messages across different time zones, especially when dealing with international clients. Understanding
time zone differences and considering the preferred method of communication, whether it be email, phone call,
or messaging apps, is essential for smooth communication.
Clear, concise communication is the key to maintaining professionalism and ensuring all parties receive the
information they need in a timely manner.

1. Why is efficient message taking important in the tourism industry?

A. It helps improve travel planning.
B. It ensures accurate communication with international clients.
C. It is crucial for providing excellent customer service.
D. It allows employees to work faster.
2. One of the most important details to note when taking a message is ____________
A. The caller’s preferred travel destination. B. The time the call was made.
C. The caller’s email address. D. The company’s address.
3. What could happen if there is an inaccuracy in the message taken?
A. The message might not reach the right department.
B. The company could lose track of bookings.
C. It could lead to miscommunication, affecting customer satisfaction.
D. The message might be delayed due to time zone differences.
4. Why is understanding time zone differences important when taking messages?
A. To avoid overbooking tours. B. To ensure messages are relayed at appropriate times.
C. To send promotional materials on time. D. To confirm payment methods.
5. One recommended step to take when the message is urgent is _____________
A. Send it via email immediately. B. Confirm that the message is urgent and prioritize it.
C. Wait until the recipient is available. D. Leave the message with a manager.
6. Which of the following helps prioritize tasks when taking messages?
A. Knowing the client's travel itinerary. B. Confirming whether the message is urgent.
C. Writing down the caller's name in capital letters. D. Ensuring the message is delivered the next day.
7. A potential consequence of not relaying a message in a timely manner is _____________
A. The recipient may miss an important meeting or appointment.
B. The caller may forget the purpose of their call.
C. The message may become irrelevant due to time zone differences.
D. The company might have to reschedule an entire tour.
8. One example of a preferred method of communication mentioned in the text is ____________
A. Postal mail. B. In-person meetings. C. Messaging apps. D. Conference calls.
9. Why is concise communication emphasized in the text?
A. It helps make messages easier to read and understand. B. It allows for shorter conversations with clients.
C. It is required for reporting to management. D. It prevents the need for follow-up calls.
10. What should a professional do after taking a message?
A. Immediately call the recipient to summarize the message.
B. Confirm the information is clear and accurate.
C. Translate the message for international clients.
D. Store the message in the company's archive system.

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Welcome to Our Restaurant
Welcome to our restaurant! We are delighted to have you here. Whether you are visiting for a casual meal or
celebrating a special occasion, we aim to provide you with a memorable dining experience.
Our restaurant offers a diverse menu featuring both local and international cuisines. We use only the freshest
ingredients, ensuring that every dish is of the highest quality. Our chef has carefully crafted each meal to satisfy
even the most discerning palates.
For those with specific dietary requirements, please do not hesitate to inform our staff. We are more than happy
to accommodate requests for vegetarian, vegan, gluten-free, or any other special diet.
Our wine list has been expertly curated to complement our menu. If you need assistance in selecting the perfect
wine for your meal, feel free to ask our knowledgeable sommelier.
We hope you enjoy your time with us and look forward to serving you again in the future!

1. What is the main purpose of this text?

A. To explain how to make a reservation B. To describe the restaurant’s menu and services
C. To inform guests about local attractions D. To give cooking instructions
2. What type of cuisine does the restaurant offer?
A. Only local cuisine B. Only international cuisine
C. Both local and international cuisines D. Fast food
3. What should guests do if they have dietary restrictions?
A. Cook their own food B. Inform the chef directly
C. Ask for a different menu D. Inform the staff about their dietary needs
4. Who can help guests choose a wine?
A. The chef B. The sommelier C. The waiter D. The manager
5. What does the text suggest about the ingredients used in the restaurant?
A. They are imported from abroad B. They are always fresh
C. They are frozen D. They are canned
6. What does the restaurant aim to provide?
A. Fast food service B. A memorable dining experience
C. Cooking lessons D. Discounted meals
7. How does the chef ensure the quality of the meals?
A. By using frozen ingredients B. By preparing meals quickly
C. By carefully crafting each dish D. By offering only international dishes
8. What should guests do if they need help selecting a wine?
A. Ask the waiter for a suggestion B. Ask the sommelier for assistance
C. Choose a wine from the list themselves D. Avoid wine with their meal
9. Which of the following is NOT mentioned as part of the restaurant’s service?
A. Providing gluten-free options B. Offering vegetarian dishes
C. Teaching cooking techniques D. Accommodating special dietary needs
10. What kind of ingredients does the restaurant use?
A. Local and seasonal ingredients B. Frozen and packaged ingredients
C. Only imported ingredients D. Processed ingredients
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Hotel Service Guide

Welcome to Grandview Hotel! We are delighted to make your stay comfortable and enjoyable. Here’s an
overview of the services we offer:
Room Service
Our room service is available 24 hours a day. Guests can choose from a selection of dishes, snacks, and
beverages on the in-room menu provided in each room. To place an order, simply dial extension 2 from your
room phone. There is an additional 10% service charge on all room service orders, which will be added to your
final bill.
Food and Beverage Services
For dining options, our main restaurant, *Vista*, serves a variety of cuisines, including continental, Asian, and
Mediterranean dishes. Breakfast is served from 6:30 AM to 10:30 AM, lunch from 12:00 PM to 3:00 PM, and
dinner from 6:00 PM to 10:00 PM. We also have a café on the lobby level, which offers light snacks, coffee,
and pastries from 7:00 AM to 9:00 PM.
Wellness and Fitness Facilities
Our fitness center, located on the third floor, is equipped with modern exercise equipment and open from 6:00
AM to 10:00 PM. For relaxation, we offer spa services including massages, facials, and other treatments. The
spa is open from 9:00 AM to 8:00 PM, and we recommend making an appointment at the front desk.
Transportation and Other Services
We provide a complimentary airport shuttle service that operates every hour between 6:00 AM and 11:00 PM.
Guests are advised to book their shuttle at least one hour in advance. For sightseeing, our concierge is available
to help book tours, arrange transportation, or provide maps and recommendations for popular attractions.
Additionally, we offer laundry and dry-cleaning services. Items submitted by 9:00 AM will be returned by 6:00
PM the same day.

1. The service charge for room service orders is _____________

A. 5% B. 10% C. 15% D. 20%
2. If a guest wants to use the spa, they should ______________
A. call the room service number. B. visit the main restaurant.
C. make an appointment at the front desk. D. show up anytime without booking.
3. When does the café close?
A. 6:00 PM B. 7:00 PM C. 8:00 PM D. 9:00 PM
4. Which of the following services is complimentary?
A. Room service B. Laundry service C. Airport shuttle D. Spa treatments
5. What time should a guest submit laundry to receive it back the same day?
A. By 6:00 PM B. Before 9:00 AM C. After 10:00 PM D. By 3:00 PM
6. If a guest wants to get a snack at 8:00 PM, which location would be open?
A. The spa B. The main restaurant C. The café D. The fitness center
7. What is the best way to arrange transportation for sightseeing?
A. Call the restaurant directly B. Book a tour with the concierge
C. Visit the café D. Take the fitness center’s shuttle
8. How far in advance should a guest book the airport shuttle?
A. 15 minutes B. At least 30 minutes
C. At least one hour D. The day before
9. Which of the following times is a guest unable to use the fitness center?
A. 8:00 AM B. 11:00 PM C. 9:00 PM D. 6:30 AM
10. What type of cuisine is NOT mentioned as being served at the Vista restaurant?
A. Mediterranean B. Asian C. Italian D. Continental

Part B: True or False

Determine whether each statement is true or false based on the passage.
1. The fitness center is open 24 hours a day.
2. Dinner is served in the main restaurant until 10:00 PM.
3. Guests can arrange for laundry to be completed by the evening if they submit items by 9:00 AM.
4. The concierge can assist guests with booking sightseeing tours.
5. The airport shuttle service requires advance booking.
6. The spa services are only available to guests staying for more than one day.
7. Guests can receive in-room beverages through room service.
Part C: Vocabulary in Context
Choose the best meaning of each word as used in the passage.

1. Concierge
A. A room in the hotel C. A type of transportation
B. A staff member who assists guests with D. A restaurant menu
services
2. Complimentary
A. Free of charge B. High quality C. Optional D. Personalized
3. Extension
A. Additional time C. A phone line number
B. An extra service D. A fitness routine
4. Which word best describes the purpose of "complimentary" services at a hotel?
A. Reserved B. Free C. Limited D. Expensive
5. In the context of hotel services, what does "selection" most likely mean?
A. Choosing between two items C. A single item on a menu
B. A range of options available D. A decision made by the staff

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Checking In at a Hotel

Mr. and Mrs. Brown arrived at the Grand Ocean Hotel at 3 p.m. After a long flight, they were tired and eager to
get to their room. Mr. Brown walked up to the reception desk where a friendly receptionist greeted him with a
smile.
“Good afternoon, sir. Welcome to the Grand Ocean Hotel. Do you have a reservation?” she asked.
“Yes, we have a reservation under the name Brown,” he replied.
The receptionist quickly looked up the information on her computer. “Ah, yes. I see your reservation here.
You’ve booked a double room for three nights. Is that correct?”
“That’s right,” Mr. Brown confirmed.
“Perfect. I’ll just need your passports, please, for identification,” the receptionist said. Mr. Brown handed her
their passports, and she typed in their details.
“Thank you, Mr. Brown. Your room number is 305, on the third floor. Here are your room keys,” she said,
handing him two key cards. “Breakfast is served from 7 a.m. to 10 a.m. in the main dining area, and the pool is
open from 8 a.m. to 8 p.m. If you need anything, please feel free to dial ‘0’ on the room phone to reach the front
desk.”
“Thank you very much,” Mr. Brown replied, relieved to finally have his room. He and Mrs. Brown took the
elevator to the third floor, found their room, and settled in, happy to start their vacation.

1. What time did Mr. and Mrs. Brown arrive at the Grand Ocean Hotel?
A. 8 a.m. B. 10 a.m. C. 3 p.m. D. 5 p.m.
2. Who did Mr. Brown speak to at the reception desk?
A. Another guest B. A security guard C. A receptionist D. The hotel manager
3. What type of room did Mr. and Mrs. Brown book?
A. A single room B. A double room C. A suite D. A family room
4. How many nights were Mr. and Mrs. Brown planning to stay at the hotel?
A. One night B. Two nights C. Three nights D. Four nights
5. What item did the receptionist ask for to confirm their identity?
A. Their boarding passes B. Their passports
C. Their driver’s licenses D. Their credit cards
6. What is the room number assigned to Mr. and Mrs. Brown?
A. 105 B. 205 C. 305 D. 405
7. At what time does breakfast begin at the Grand Ocean Hotel?
A. 6 a.m. B. 7 a.m. C. 8 a.m. D. 9 a.m.
8. If Mr. Brown needs assistance, what number should he dial on the room phone?
A. 1 B. 0 C. 9 D. 3

9. How did the receptionist greet Mr. Brown?

A. With a handshake B. By asking for his reservation
C. With a smile and a warm welcome D. By offering him a room upgrade
10. What facility is available from 8 a.m. to 8 p.m. at the Grand Ocean Hotel?
A. The gym B. The pool C. The spa D. The business center

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Checking In at a Luxury Hotel

Emma and her friend Lucas arrived at the prestigious Silver Sea Resort after a 12-hour journey. Tired but
excited, they made their way to the reception area, which was decorated with elegant chandeliers and luxurious
furnishings. At the reception desk, a professionally dressed receptionist welcomed them with a warm smile.
“Good evening, and welcome to Silver Sea Resort. May I have the name on the reservation?” she inquired.
“Emma White,” Emma replied, feeling relieved to finally arrive.
The receptionist checked the computer and nodded. “Yes, Ms. White, I see that you’ve booked an ocean-view
suite for two nights. May I see your identification, please?”
Emma handed over her passport while Lucas gave his ID card. The receptionist then asked, “Would you prefer
to link a credit card to your room account for any extra services, or would you like to settle those charges upon
checkout?”
Emma opted to link her credit card, making the process smoother. “Thank you, Ms. White. Your suite is on the
top floor, room 1205. Breakfast is served in the Sea Breeze Restaurant from 6:30 a.m. to 10 a.m. There’s also a
complimentary welcome drink waiting for you at the bar until 8 p.m. tonight. If you need assistance with your
luggage, feel free to ask one of our bellhops.”
After confirming the arrangements, Emma and Lucas took the elevator to their suite, pleased with the efficiency
and welcoming atmosphere of the resort.

1. What type of suite did Emma book, and for how many nights?
A. Ocean-view suite for two nights B. Garden-view suite for two nights
C. Ocean-view suite for three nights D. Pool-view suite for two nights
2. Why might Emma have chosen to link her credit card to the room account?
A. To pay immediately for all services B. To receive a discount on room service
C. To avoid settling charges upon checkout D. To avoid showing her passport
3. Where and when can Emma and Lucas get a welcome drink?
A. At the poolside bar until 8 p.m. B. At the bar until 8 p.m.
C. At the Sea Breeze Restaurant at 6:30 p.m. D. In their room after 8 p.m.
4. Which of the following best describes the atmosphere of the Silver Sea Resort lobby?
A. Minimalist and simple B. Casual and relaxed
C. Small and crowded D. Elegant and luxurious
5. Based on the passage, what can we infer about the Silver Sea Resort?
A. It is a budget-friendly hotel. B. It is a high-end luxury resort.
C. It is located in a city center. D. It offers only basic amenities.
6. What assistance does the hotel offer Emma and Lucas regarding their luggage?
A. The receptionist helps them carry their luggage. B. They must carry their own luggage.
C. Bellhops can assist with their luggage. D. They can store their luggage at the reception.
7. Why might the receptionist have asked for both Emma’s passport and Lucas’s ID card?
A. To confirm their reservation cost B. To verify the identities of both guests
C. To ensure they will pay with credit cards D. To check the expiration dates of their identification
8. Which floor is their suite located on, and how does this detail contribute to the hotel's appeal?
A. Top floor, offering a better view B. Ground floor, for easy access to facilities
C. First floor, as it's quieter D. Second floor, for quick access to the restaurant
9. What time does breakfast begin at the Silver Sea Resort, and where is it served?
A. 7 a.m., at the rooftop bar B. 6 a.m., at the lobby lounge
C. 7 a.m., in the Sea Breeze Restaurant D. 6:30 a.m., in the Sea Breeze Restaurant
10. Which of the following best describes Emma’s overall reaction to the check-in experience?
A. Frustrated with the long process B. Displeased with the receptionist’s attitude
C. Disappointed in the room assignment D. Satisfied with the efficient service

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Using the Phone in Tourism

In the tourism industry, effective phone communication is essential for delivering quality service to clients.
Travelers frequently rely on phone calls to make reservations, confirm details, and ask questions about services.
A well-handled phone call can enhance customer satisfaction, while poor communication may result in
misunderstandings, cancellations, or negative reviews.
When answering the phone in a tourism setting, it is important to greet the caller warmly, identify yourself and
your organization, and speak clearly. For example, "Good morning, this is Sarah from Paradise Hotel. How can
I assist you today?" A professional and polite greeting creates a positive first impression and assures the caller
they are in good hands.
Listening carefully is also key. Clients may be unfamiliar with the local language, cultural nuances, or specific
terminology. Repeating key details, such as dates and times, helps prevent misunderstandings. For example,
after a customer states their arrival date, you might respond, "Just to confirm, you will be arriving on March
10th, correct?"
When dealing with difficult situations or complaints, remaining calm and polite is crucial. Apologize if
necessary and offer solutions. Phrases like "I understand" and "Let me see how I can help" can reassure the
caller. Effective communication, especially over the phone, can help resolve issues and enhance the travel
experience for guests.

1. One benefit of effective phone communication in tourism is ______________

A. It reduces the need for customer service. B. It enhances customer satisfaction.
C. It increases phone call volume. D. It avoids the need for greetings.
2. Why is it important to repeat key details like dates and times?
A. To sound more professional. B. To make the call longer.
C. To help prevent misunderstandings. D. To make customers feel uncomfortable.
3. The recommended way to answer the phone in a tourism setting is ____________
A. Say “Hello” and wait for the caller to speak. B. Greet the caller, identify yourself, and offer help.
C. Just state your name and organization. D. Wait for the caller to explain their issue first.
4. What should you do if a customer seems confused or doesn’t understand your response?
A. Speak more slowly and clearly. B. Repeat the same information in the same way.
C. End the call quickly. D. Ask them to call back later.
5. A possible consequence of poor communication over the phone in tourism is _________
A. Fewer calls to the organization. B. Increased customer satisfaction.
C. Misunderstandings or negative reviews. D. Fewer customer complaints.
6. Which of the following is NOT recommended when handling a difficult situation over the phone?
A. Remaining calm and polite. B. Apologizing if necessary.
C. Blaming the customer for the issue. D. Offering a solution to the problem.
7. Why is it important to greet the caller warmly when answering the phone in a tourism setting?
A. To focus only on the issue at hand. B. To immediately gather their personal details.
C. To shorten the call. D. To create a positive first impression.
8. What should you do if a client has a complaint during a phone call?
A. Remain calm, listen, and reassure them with phrases like “I understand.”
B. Interrupt them to offer a solution quickly.
C. Refer them to another department without listening.
D. End the call if they sound upset.
9. What can effective communication over the phone achieve for clients in the tourism industry?
A. Eliminate the need for emails or messages.
B. Enhance their travel experience.
C. Replace in-person interactions entirely.
D. Allow companies to avoid complaints altogether.
10. When confirming details during a phone call, what phrase is an example of good communication?
A. “I already told you the date, didn’t I?”
B. “It doesn’t matter; we’ll sort it out when you arrive.”
C. “You must have meant March 9th instead of the 10th.”
D. “Let me double-check. Did you say March 10th as your arrival date?”

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Being Friendly and Helpful in Tourism

In the tourism industry, being friendly and helpful is essential for creating positive experiences. Tourists often
find themselves in unfamiliar places, needing guidance, and welcoming behavior can make a significant
difference. A warm smile, polite communication, and a willingness to assist can leave lasting impressions on
visitors.
For locals, being approachable and offering help, such as giving directions or recommending attractions, can
enhance a tourist’s visit. Additionally, businesses in the hospitality sector, such as hotels and restaurants, benefit
from training their staff to be courteous and attentive to customer needs. For example, a waiter suggesting
popular dishes or a receptionist providing maps of the area can improve satisfaction.
Tourists themselves can also contribute to friendly interactions by respecting local customs and cultures. Mutual
kindness ensures a more enjoyable experience for everyone involved.
1. Why is being friendly important in the tourism industry?
A. To sell more products to tourists B. To create positive experiences for visitors
C. To reduce travel expenses for tourists D. To promote local businesses directly
2. How can locals contribute to a tourist’s positive experience?
A. By learning the tourist’s language B. By offering free transportation
C. By providing directions and recommendations D. By avoiding interactions with tourists
3. An example of helpful behavior by a hotel receptionist is ______________
A. Offering maps of the local area B. Encouraging guests to stay longer
C. Charging extra fees for guidance D. Avoiding direct communication
4. What can tourists do to ensure mutual kindness?
A. Ignore local customs and traditions B. Learn about and respect local cultures
C. Demand special treatment from locals D. Avoid communicating with locals
5. A key benefit for businesses when staff are trained to be friendly is ________
A. It reduces the need for advertising B. It improves customer satisfaction
C. It increases the number of tourists in the area D. It allows businesses to charge higher prices
6. An example of polite communication in the tourism industry is _________
A. Ignoring a visitor's questions B. Offering assistance with a smile
C. Rushing through explanations D. Complaining about tourists
7. How can a waiter enhance a tourist’s dining experience?
A. By recommending popular dishes B. By avoiding conversation
C. By asking the tourist to order quickly D. By only offering expensive options
8. One result of mutual kindness in tourism is ____________
A. Tourists will spend less money B. Everyone involved has a more enjoyable experience
C. Locals will avoid interacting with tourists D. Businesses can reduce their training programs
9. Why might tourists need help from locals?
A. They often travel without any plans B. They may not understand the local language or area
C. They prefer to interact only with locals D. They want to avoid using technology
10. What impression can a warm smile leave on a tourist?
A. That locals are uninterested B. That they are welcomed and valued
C. That they should leave the area quickly D. That the service is expensive

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Different Cultures
Traveling allows people to experience the traditions, food, and lifestyles of different cultures around the world.
Each country has unique customs that reflect its history and values. For instance, in Japan, bowing is a common
way to greet someone, while in some European countries, people greet each other with a kiss on the cheek.
Food is also an essential part of culture. In Italy, meals are seen as an opportunity to gather with family and
friends, while in India, spices play a central role in cooking. Understanding cultural differences is important for
tourists as it shows respect for local traditions and avoids misunderstandings. For example, removing shoes
before entering a home is a common practice in many Asian countries, whereas it might not be expected in
Western countries. By learning about other cultures, travelers can have more meaningful and respectful
interactions during their trips.
1. One way people greet each other in Japan is ________
A. Shaking hands B. Kissing on the cheek
C. Bowing D. Waving
2. What do meals in Italy represent?
A. A chance to try new recipes B. A quick break during the day
C. A formal dining experience D. An opportunity for family and social gatherings
3. What plays a central role in Indian cooking?
A. Herbs B. Dairy products C. Spices D. Seafood
4. Why is it important for tourists to understand cultural differences?
A. To save money on travel expenses B. To avoid disrespecting local traditions
C. To learn new languages D. To follow fashion trends
5. What is a common practice in many Asian countries before entering a home?
A. Bringing a gift B. Removing shoes
C. Bowing to the host D. Washing hands
6. Which of the following is NOT mentioned as part of cultural differences?
A. Traditional clothing B. Greeting customs
C. Food practices D. Respecting local traditions
7. In which region is greeting with a kiss on the cheek common?
A. Europe B. Asia C. North America D. South America
8. How can learning about other cultures benefit travelers?
A. It helps them save time while traveling. B. It makes them fluent in other languages.
C. It helps them adapt to new climates. D. It allows them to have respectful and meaningful interactions.
9. Which statement best summarizes the main idea of the passage?
A. Traveling is expensive but enjoyable.
B. Understanding cultural differences enhances travel experiences.
C. Asian and European traditions are very similar.
D. Food is the most important part of any culture.
10. What does the passage suggest about cultural awareness?
A. It helps avoid misunderstandings. B. It is optional for tourists.
C. It is only important in Asian countries. D. It is difficult to achieve.
Read the following text carefully and choose the correct option
Different Modes of Travelling
Traveling is one of the most popular activities around the world. People choose different modes of
transportation depending on their preferences, destination, budget, and purpose of travel. Air travel is ideal for
long distances and international journeys. It is fast, but often expensive. Trains, on the other hand, offer scenic
routes and are a more economical option for domestic travel. Buses are even more budget-friendly and are
widely used for intercity trips. For local travel, taxis, ride-sharing apps, or private cars provide convenience and
flexibility. Additionally, bicycles and walking tours are popular among those seeking eco-friendly and healthy
alternatives. Each mode of travel offers unique benefits, making the choice highly personal and situational.
1. Which mode of travel is most suitable for long distances and international journeys?
A. Air travel B. Buses C. Trains D. Bicycles
2. One of the main drawbacks of air travel is ___________
A. It is too slow B. It is often expensive
C. It is not eco-friendly D. It is only for short distances
3. Why might someone choose to travel by train?
A. To enjoy scenic routes B. To save time
C. To travel internationally D. To avoid local traffic
4. Which option is most commonly used for intercity trips?
A. Taxis B. Private cars C. Buses D. Walking tours
5. A benefit of ride-sharing apps is ____________
A. They are the fastest option for long distances B. They offer convenience and flexibility
C. They provide scenic routes D. They are completely eco-friendly
6. Which mode of travel is popular for being eco-friendly and healthy?
A. Buses B. Air travel C. Trains D. Walking tours and bicycles
7. What makes buses a popular choice for budget travelers?
A. They are the fastest option B. They are more scenic than trains
C. They are economical for intercity trips D. They allow international travel
8. What influences the choice of travel mode the most?
A. Destination and personal preference B. The color of the vehicle
C. The weather conditions D. The number of passengers
9. Which travel mode combines convenience with local flexibility?
A. Air travel B. Taxis or private cars C. Trains D. Buses
10. The key idea of the passage is _______________
A. Traveling is always expensive B. There is no perfect mode of travel
C. Each mode of travel has unique advantages D. Walking is the best way to travel

Read the following text carefully and choose the correct option
Methods of payment
When traveling, understanding payment options is essential. Tourists often encounter various methods such as
cash, credit cards, debit cards, and digital wallets. Cash is widely accepted but may not always be convenient,
especially for large payments. Credit cards are popular because they are secure and often provide perks like
travel rewards. Debit cards are linked directly to a bank account, which can help travelers manage their
spending but may have foreign transaction fees. Digital wallets, like Apple Pay or Google Pay, are increasingly
popular for their convenience and security, though they require compatible devices and internet access.
In some countries, contactless payments have become the norm, while others still prefer cash for small
transactions. Always check if there are additional fees for using a certain payment method abroad and notify
your bank of your travel plans to avoid blocked transactions.

1. The primary benefit of using cash when traveling is ____________

A. It offers travel rewards B. It is widely accepted
C. It eliminates transaction fees D. It ensures secure online payments
2. Why might tourists avoid using cash for large payments?
A. It lacks rewards programs B. It requires internet access
C. It is not accepted for large purchases D. It can be inconvenient to carry
3. Which payment method is directly linked to a bank account?
A. Debit card B. Credit card C. Digital wallet D. Contactless payment
4. A common advantage of credit cards for travelers is ___________
A. They are accepted in all countries B. They help manage spending
C. They provide travel rewards D. They require no fees
5. A limitation of digital wallets is ______________
A. They are not secure
B. They require compatible devices and internet access
C. They are only usable for large transactions
D. They do not work with contactless payments
6. Which payment method is becoming the norm in some countries?
A. Cash B. Digital wallets C. Contactless payments D. Debit cards
7. What should travelers do to avoid blocked transactions abroad?
A. Only use credit cards B. Avoid using digital wallets
C. Carry large amounts of cash D. Notify their bank of travel plans
8. Why might debit cards be less popular for international travel?
A. They are not widely accepted abroad B. They often charge foreign transaction fees
C. They lack security features D. They do not work for online purchases
9. A security feature of digital wallets is ______________
A. They require cash backups B. They allow only small transactions
C. They use encrypted technology D. They depend on credit card networks
10. The main idea of the passage is _______________
A. Travelers should understand and prepare for different payment options
B. Cash is the best payment method for travelers
C. Digital wallets are replacing traditional payment methods
D. Contactless payments are universally accepted

Read the following text carefully and choose the correct option
Is There Anything I Can Do?
You are a front desk agent in a hotel. A guest approaches the desk and says, "Is there anything I can do to make
my stay more enjoyable?" You respond by providing suggestions:
"Of course! Here are some options:
1. You can book a guided city tour. It’s a great way to explore the highlights of the city.
2. How about a spa session at our wellness center? It’s perfect for relaxation.
3. If you’re interested in local cuisine, I can make a reservation at a popular restaurant nearby.
4. Lastly, you could rent a bicycle from us and explore the scenic routes around the hotel."
Afterward, you ask the guest if they have any preferences or specific requests. The guest says, "I’d like to try
the local cuisine first. Can you recommend something vegetarian-friendly?" You recommend a restaurant
known for its vegetarian dishes and offer to book a table. The guest expresses their appreciation for your help
and thanks you for the suggestions.

1. Why did the guest approach the front desk?

A. To ask for recommendations B. To complain about their room
C. To request a late check-out D. To book a taxi
2. One of the activities suggested by the staff is ___________
A. A cooking class B. A spa session
C. A wine tasting tour D. A theater performance
3. What does the guest want to do first?
A. Go on a guided city tour B. Enjoy a spa session
C. Try local cuisine D. Rent a bicycle
4. How does the staff respond to the guest’s vegetarian preference?
A. Recommends a vegetarian-friendly restaurant B. Offers a vegetarian menu in the hotel
C. Suggests trying seafood instead D. Apologizes for not having vegetarian options
5. What type of service is the staff providing?
A. Maintenance service B. Transportation service
C. Room service D. Customer service
6. What is NOT one of the options offered by the staff?
A. Renting a car B. Booking a guided city tour
C. Visiting a wellness center D. Renting a bicycle
7. How did the guest react to the recommendations?
A. They were dissatisfied B. They ignored the suggestions
C. They appreciated the help D. They asked for more details about the spa
8. Why is renting a bicycle a good option, according to the staff?
A. It is cheap and quick B. It helps guests explore scenic routes
C. It includes a guide D. It comes with a free helmet
9. What can the guest do to relax during their stay?
A. Take a guided city tour B. Visit the wellness center
C. Rent a bicycle D. Try vegetarian dishes
10. What skill does the hotel staff demonstrate in this situation?
A. Problem-solving B. Cooking C. Accounting D. Cleaning

Read the following text carefully and choose the correct option
How to be friendly
Make eye contact. This is something you should work on whether you're just saying hi to a person who is
walking by or talking to someone face-to-face. You don't have to stare into a person's eyes 100% of the time
to be friendly, but you should work on making as much eye contact as possible when you're listening to
people so that they feel like you care about them and that they're actually worth your time. When it's your
turn to talk, you can look around a bit more.
Use people's names when you talk to them. This is a simple yet effective trick to making people like you
more and to seem friendlier. If you use people's names, you show them that you care about them and that
you can really distinguish them as individuals. You don't have to overdo it to get the point across. Just
saying, "Hi, Ellen!" when you greet the person, or saying, "You're completely right about that, Ashley," in
the course of a conversation will make you seem like a friendlier person. If a person you've just met tells
you their name, using it once or twice throughout your conversation will make you remember it for the next
time.

1. Why is making eye contact important in being friendly?

A. It shows you are paying attention and care about the person.
B. It allows you to avoid awkward silences.
C. It helps you remember their name.
D. It prevents others from interrupting the conversation.
2. When talking to someone, how often should you make eye contact?
A. 100% of the time to maintain focus.
B. Only when you’re speaking.
C. As much as possible, especially when listening.
D. Rarely, to avoid making them uncomfortable.
3. What does using a person's name in a conversation show?
A. That you are trying to dominate the conversation.
B. That you are attempting to show off your memory skills.
C. That you are distracted and trying to focus.
D. That you care about them and recognize their individuality.
4. How can using someone's name help you?
A. It ensures you can impress others around you.
B. It helps you remember their name for future conversations.
C. It makes the conversation seem more formal.
D. It makes people feel obligated to respond.
5. When is it most effective to use a person’s name during a conversation?
A. Once, at the very beginning. B. Throughout, whenever possible.
C. Occasionally, to strike a balance. D. Only at the end of the conversation.
6. What should you avoid doing while making eye contact?
A. Staring 100% of the time.
B. Looking away briefly when you’re listening.
C. Glancing at the surroundings when speaking.
D. Smiling occasionally to appear warm.
7. A good example of using someone’s name to seem friendly is ____________
A. "I’m busy right now, Ellen." B. "Hey, person, can you help me with this?"
C. "I forgot your name, but nice to meet you." D. "You’re so funny, Ashley!"
8. Why should you not overuse someone’s name in conversation?
A. It might make you forget the context of the conversation.
B. It takes the focus away from your own points.
C. It can seem forced or insincere.
D. It makes the other person focus too much on themselves.
9. What should you do if you forget someone’s name after meeting them?
A. Avoid using their name completely.
B. Repeat their name several times to yourself after they tell you.
C. Ask them for it again immediately.
D. Use generic phrases like “Hey you” instead.
10. How does eye contact help when you're listening to someone?
A. It lets the other person feel valued and respected.
B. It ensures you understand the conversation better.
C. It forces the other person to keep speaking.
D. It helps you focus on what to say next.

Read the following text carefully and choose the correct option
Gift Giving
In some business relationships, it’s common to give gifts. For example, when you’re visiting a customer or
supplier abroad, you might want to bring them a token from your country, or something to thank them for
hosting you.
Before you do so, it’s crucial that you read up on the local etiquette with regard to gift giving.
Certain gifts may be inappropriate in some cultures. In others, the act of giving a gift at all may be a complete
no-no. Do your research to avoid committing any social faux pas.
Gift-giving etiquette is always complicated if you are dealing with customers, suppliers, or business people all
over the Globe.
For instance, in China, you’re likely to be asked what kind of gift you’d like before receiving one. In Japan, you
can expect your gift to be reused once or twice before it’s accepted. In Saudi Arabia, expensive gifts are
common, but elsewhere, they may be viewed as a form of bribery.
Once you’ve given or received a gift, what do you do next? This is another important step to think about.
In some cultures, you’re expected to open it right away, in the presence of the person who gave it to you. In
others, it’s polite to take it home and open it in private.

1. Why is it important to read up on local etiquette before giving a gift in business relationships?
A. To avoid cultural misunderstandings B. To impress the recipient with your knowledge
C. To save money on the gift D. To ensure the gift is the most expensive
2. What is one possible consequence of giving an inappropriate gift in some cultures?
A. The recipient will immediately return the gift
B. The gift may be accepted and then discarded
C. It could result in social faux pas or offend someone
D. The recipient will feel obligated to give a gift in return
3. In China, what might be expected when giving a gift?
A. The recipient will ask you what kind of gift you'd like
B. The recipient will accept the gift without asking questions
C. You must give a very expensive gift
D. Gifts are not typically exchanged in China
4. What is unique about gift giving in Japan?
A. Gifts are immediately opened in front of the giver
B. There are no gift-giving traditions in Japan
C. Gifts must always be wrapped in red paper
D. The gift is reused once or twice before being accepted
5. How are expensive gifts viewed in Saudi Arabia?
A. They are common and acceptable B. They are considered inappropriate
C. They are seen as a form of bribery D. They must always be returned
6. In some cultures, what is expected when you receive a gift?
A. To send a thank-you card immediately
B. To open it right away in front of the giver
C. To return it if it’s not something you wanted
D. To wait until the next time you meet the person to open it
7. How should you handle a gift if the culture requires you to open it privately?
A. Open it in front of everyone and then apologize B. Open it right away to show your gratitude
C. Take it home and open it in private D. Ignore the gift and thank the giver later
8. Why is gift giving complicated when dealing with customers or suppliers around the world?
A. People around the world don't appreciate gifts
B. There are many different expectations and rules about gift giving
C. Gifts are not common in business relationships
D. Gifts are always expensive
9. What should you do if you're unsure about what type of gift to give?
A. Give a gift based on your own preferences
B. Avoid giving any gift at all
C. Do some research on local customs and etiquette
D. Ask the recipient directly what they want
10. What is a key point to remember about the timing of opening a gift in some cultures?
A. You should always open the gift before leaving
B. It is expected that you send the gift back after opening it
C. The gift should be opened immediately, regardless of the situation
D. In some cultures, it is considered rude to open the gift in front of the giver