PROPOSAL FOR INTEGRATED MANAGEMENT SYSTEM CONSULTATION

SERVICE

Introduction
It’s become an increasing challenge for many organizations to develop and maintain
management systems. The pressures of daily workload and responsibilities
combined with the lack of adequate resources and specific expertise in these
standards are key factors
that prevent organizations from implementing effective systems in a timely and cos
t-effective manner. Organizations must develop clear communication channels,
involve employees in the process, provide training and support, prioritize quality
management efforts, establish clear quality objectives, and regularly review and
adjust their quality management systems to overcome these challenges.

There is a growing trend of organizations that seek consultants in management

systems to help them in developing and implementing a management system as
well as providing guidance to certification. The obvious benefits are speed
of certification, effectiveness of results and efficient use of internal and external
resources. When a good selection has been made, consultants can help fast-track
implementation, provide innovative ideas, offer independent opinion and enable an
organization to further understand the requirements of the international standards
whilst improving performance.

One way that many companies are overhauling and restructuring their
organizations is by introducing management operating systems based on the ISO
9000 Standards for Quality Systems. Not only does this provide the opportunity to
undertake a complete overhaul of their operating systems, but it also enables the
company to obtain an external, third-party certification of the effectiveness of that
revised system through a registration audit

Why Choose Us?

Let ASSEP help you with your system development or maintenance needs. Our
consulting services cover the ISO 9001; ISO 14001 and ISO 45001 management
system standards. Asex 3rd -party auditors, we have helped dozens of organizations
get certified to these standards and maintain effective management systems. Our
unique approach to system development focuses on applying risk management
and productivity improvement techniques, that result in improved operational contr
ols, performance and profitability. We help you get your management system up
and running as quickly as possible so you can begin to realize the benefits of an
improved system. We can customize our services to suit your specific situation,
budget and time frame. Review the consulting services listed below to determine
your particular needs. We are committed to providing you with effective solutions at
cost-effective rates.

ISO 9001 / 45001 / 14001 Consulting Services – Overview:

 Gap Assessment
 Process Identification and Documentation
 Organization and IMS Process Risk Assessment and Controls
 System Development and Implementation
 Management System Documentation
 Documentation Review
 Pre-assessment
 Support during the Certification Audit Process
 Continual Improvement Process
 Training

Description of ISO 9001/45001/14001 Consulting Services

Gap Assessment
We will conduct a review of your current management system practices,
controls and documentation, to determine the extent to which you conform to those
required by the specific ISO or other standard. An audit report will be presented
with our findings and recommendations.
Project Planning and Organization
We work with senior management or the implementation team to:
 Review the findings and recommendations of the Consultant’s Gap
Assessment
  Identify, plan and schedule system development and implementation
activities.
 Identify and plan resource requirements for the project
 Approve the proposed implementation plan and schedule
 Agree on the scope of consulting to be provided.
 Process Identification and Documentation

We help you identify and effectively document all organizational processes relevant
to your integrated management system. These include customer
oriented, management, product realization, resource planning,
measurement, support and outsourced processes. We use unique process
documentation techniques designed to add value and be easily understood and
used by all employees.

System Development and Implementation

We work with your implementation team and process personnel to:
 Develop and implement adequate controls and documentation for effective
planning, operation and control of all management system processes.
 Create management system awareness at all levels within your organization.
 Ensure methods for interaction and communication between processes are
defined, understood and effective.
 Establish and track appropriate performance objectives for key processes. We
provide guidance on achieving these objectives.
 Ensure appropriate records are maintained for all processes.
 We use proven tools and techniques to help you develop a management
system that can be certified in the shortest possible time as well as
contribute to your bottom line in improved operational performance.

Management System Documentation

We help you develop and in many instances provide hands-on assistance in
preparing
your quality manual, procedures, work instructions, forms, checklists and other oper
ationaldocuments. We will work closely with your personnel in this activity as it is
important that they understand, use and take ownership for these documents and
implementation

Documentation Review
If you have completed your documentation and need an expert review before you
submit it to your Certification Body (CB), we will provide this service as well. We
make sure that all your documents conform to requirements

Pre-Assessment
Once the management system has been fully implemented and sufficient records
exist to demonstrate effective performance, we will conduct a pre-assessment audit
to determine whether your management system is ready for a formal audit by an
accredited Certification Body. We will present an Audit Report and work with your
staff to determine appropriate corrective action for any non-conformances found. At
this time we will also make your employees familiar with the certification audit
process and provide guidance on handling external audit interviews.

Support during the Certification Audit Process

We have significant experience with the external certification process. Early in the
implementation schedule we will help you select an appropriate Certification Body.
During the certification audit, we can arrange to be on site to provide guidance in
addressing
anyissues or corrective action required by the external auditor. We guarantee custo
mer satisfaction and we will work with you until your organization is successfully
certified.

Continual Improvement Process

Your management system must be a dynamic process to continually improve the
effectiveness and efficiency of your organization. We can train your employees in
problem-solving skills and techniques to keep this process robust and focused to
ensure value-added measurable results and continuity of certification. We also have
access to six sigma and lean
resources that can help you gain further operational efficiency and increased busine
ss profitability.The list below shows all the documents / records / documented
information that should be created / maintained by companies in order to
demonstrate their ISO IMS compliance. All the documents, records, SOPs,
procedures, policies and other mandatory & optional / suggested requirements to
implement an ISO IMS successfully are given below:
 Is IMS considered as a strategic tool and aligned with business objective?
Demonstrate IMS is not considered just as a one-off implementation and
certification project but as a part of core organizational strategy and
company culture.
 Identification of internal issues, external issues and needs – expectations of
interested parties. Identification of risks for each of the three if not properly
addressed
 Scope finalization and identification of requirements which cannot be applied.
 Identification of risks and opportunities from context, processes, services /
products / projects and changes.
 Actions to address identified risks and opportunities with regular monitoring.
 Top management involvement and active participation in the IMS
implementation process.
 Identification of ISO representative(s) / ISO in charge and core team
and issuance of appointment letter with responsibilities.
 Quality, Environmental & OHS policy prepared, displayed and known to
everybody. If required, translated in local language.
 Quality & OHS objectives (measurable and time bound) established with
achievement plan prepared and last 2/3 months performance tracking done.
Ensure you haveidentified quality objectives about product / service conformi
ty and customer satisfaction along with other critical business objectives.
 Identification of processes in the organization. Development of process
interaction document.
 Process effectiveness parameters / KPIs for various critical processes in the
company with process input, output and procedure / process description.
 Availability and compliance to all the functional SOPs / flow charts – at least
for the critical and important processes / departments)
 Organization chart updated and available.
 Roles, responsibility & authority defined and communicated to all the
employees.
 Competence evaluation carried out with identification of ideal competence an
dmapping with existing competence of all the employees.
 Training calendar prepared and 2 / 3 training completed with training records
available.
 Effectiveness of the training carried out available with training attendance
records
 Purchase orders available for all the purchases made
 Supplier registration carried covering all the suppliers whose product / service
affect quality.
 List of approved suppliers available.
 Supplier evaluation carried out for all the suppliers and analysis is done
 Third party inspection certificate for first purchase from a supplier/ supplier
test report for the products to be obtained from all the suppliers where
incoming inspection is not possible.
 QMS, EMS & OHS plan / macro level plan for product/service/project/operation
realization.
 Availability of operational work instructions / SOP/SWP guidelines for operatio
n/service execution / projects execution.
 Daily / weekly / monthly production / work / project execution plan and report
 All the enquiries received in last 2 / 3 months documented in enquiry log
 Review of organization’s capability to meet customer’s requirements beforec
ommitment to supply product / service.
 Identification of legal / statutory / regulatory requirements if applicable
during pre-sales process.
 Documentation of client complaints with correction, root cause and corrective
actions along with its analysis
 Customer feedback / perception collection and it’s analysis
 List of applicable legal, statutory & regulatory requirements applicable to the
organization for the scope.
 List of items requiring calibration and calibration records with availability of c
alibration certificate.
 Calibration tag on the instruments / equipment.
 Preventive and breakdown maintenance records if applicable.
 Incoming inspection quality plan and records
 In process & final inspection quality plan and records.
 List of outsourced processes and identification of control parameters for
outsourced processes.
 Records to prove that outsourced partner’s work is as per
our requirement andmeeting product / service conformity requirements.
 List of processes that needs to be validation and validation records.
 List of customer property / supplier property if damaged / compromised with
while being in possession of the organization.
 Master list of documents and records covering all the documents with
information likedocument name, number, revision no, effective date, issued
to, location, retention period, disposal mechanism, disposal authority etc.
 List of documents of external origin
 Document change request for any documents changed.
 Document issuances records
 Internal audit yearly schedule.
 Internal audit plan
 internal audit summary report
 internal audit nonconformity report
 Management Review agenda
 Management Review minutes
 Management Review action plan
 Documentation of any process nonconformity with correction, root cause
analysis and corrective action.
 Quality / OHS Manual if required by the organization with scope of IMS, any
exclusions with justification, SOPs or reference to them and process
interaction.
 Procedures on documented information, internal audit, non-conformity
management, corrective actions, management reviews if required by the
organization
 Identification of what knowledge is required for which process / stage in theor
ganization and making sure right kind of knowledge is made available to
employees.
 Change management and ensuring change is a controlled change with risks
identification if any.
 Has the organization ensured that people doing work under their control are
at least aware of the quality policy, relevant quality objectives, their
contribution to these and the implications of not conforming to the IMS?
 Has the organization determined internal and external communications
relevant to the IMS?
 Is Identification and traceability maintained for output generated?
 If there is a requirement for post-delivery activities associated with the
products and services such as warranty, maintenance services, recycling or
final disposal, are these defined and managed?
 Statistical analysis of process performance / objectives / KPIs / supplier
performance /customer perception / complaints / nonconformities etc.
 Identification of improvements / continual improvements projects in the
organization.

Timeline
Timelines for ISO implementation and certification depends on various factors
like size of the organization, complexity of processes, number of locations,
number of employees etc. Typical time for ISO certification varies from 1 month
to 6 months however we can complete the process in 3-months’ time if
implementation is executed at a normal pace of speed.

Fees and Charges

Cost of ISO certification depends on various factors such as number of employee
s, products/services and number of locations to be covered under the scope of
certification. Cost of ISO IMS certification includes various cost components like
consulting charges, training charges and onsite certification body assessment
charges. Our charges for ISO consulting
starts from 60,000 pesos per standard onwards and for the most small to midsiz
e
organizations, total cost of ISO consulting will be around 225,000 pesos per stan
dard including all the possible cost components for three standards QMS, EMS &
 OHSMS but excluding the surveillance audits & participation on
Management review meetings which is charge based on man-day fee of 8,000
pesos

Proposed by:

WHEN companies do not have a Quality Management System (QMS) in place, they
often rely on ad-hoc quality practices, informal procedures, or basic quality control
measures. However, these approaches may lead to inconsistencies, increased risks,
and inefficiencies in their operations.

Without a management system, businesses often lack standardized processes and

procedures, leading to inconsistencies in operations and outcomes. This can result
in inefficiencies, errors, and difficulties in coordinating activities across different
departments or teams.

To address these shortcomings, implementing their own QMS brings several

benefits:
1. Standardised Processes: Developing a QMS allows companies to establish
standardised processes and procedures across the organisation. This
consistency ensures that tasks are performed uniformly, reducing errors and
variations in quality. Standardised processes also facilitate training and
onboarding of new employees, making it easier to maintain quality standards.

2. Enhanced Product Quality and Safety: A company-specific QMS enables

systematic quality control measures, risk management, and traceability
throughout the product lifecycle. It ensures that products consistently meet
quality specifications, reducing the risk of defects, deviations, and adverse
events. By prioritising product quality and safety, companies can protect their
reputation and gain customer trust.
3. Regulatory Compliance: Implementing a QMS helps companies meet
regulatory requirements and adhere to industry standards. It provides the
necessary framework for companies to comply with Good Manufacturing
Practices (GMP), Good Clinical Practices (GCP), and other applicable
regulations. Having a QMS in place demonstrates a commitment to quality
and regulatory compliance during audits or inspections.

4. Continuous Improvement: A company-specific QMS fosters a culture of

continuous improvement. By implementing mechanisms for monitoring and
analysing performance metrics, companies can identify areas for
enhancement and take corrective actions. This iterative approach to quality
management leads to process optimization, increased efficiency, and
improved product quality over time.

5. Risk Management: A QMS facilitates systematic risk management by

identifying, assessing, and mitigating risks associated with operations,
products, and processes. By proactively addressing potential risks,
companies can minimize the likelihood of safety incidents, recalls, or financial
losses. A well-implemented QMS ensures that risk management practices are
integrated into daily operations.

6. Improved Efficiency and Productivity: A QMS streamlines operations by

establishing clear guidelines, roles, and responsibilities. It eliminates
inefficiencies, reduces waste, and optimises resource allocation. Standardised
processes and procedures enhance productivity, allowing companies to utilise
their resources effectively and deliver products in a timely manner.

7. Customer Satisfaction and Trust: Implementing a QMS demonstrates a

commitment to meeting customer expectations and requirements. By
consistently delivering high-quality products and services, companies can
enhance customer satisfaction and build long-term relationships. A QMS
enables companies to address customer feedback, handle complaints
efficiently, and make improvements based on customer needs.
 8. Organisational Alignment and Communication: Developing a QMS fosters
clear communication channels and promotes organisational alignment. It
ensures that all employees understand their roles and responsibilities related
to quality management. Effective communication regarding quality
objectives, procedures, and updates creates a shared commitment to quality
throughout the organisation.

Business Benefits of Having an ISO Consultant for the ISO 9001

Certification
There are numerous benefits of having an ISO Consultant to help with the
implementation of ISO Certification. Certification. They can ensure that company's
operations meet the requirements for quality and compliance.

ISO Consultants will be able to have an advantage on general operational

procedures than employees in-house who are specialists in a particular area. This is
primarily due to the variety of projects that are handled by ISO Consultants. ISO
Consultant across various industries.
Furthermore, the total expense incurred by the business to obtain an ISO
Certification by utilizing the services of an ISO Consultant will be less than self-
training employees and implementing An ISO Certification internally.

Employees will need additional training sessions in order to understand the full
organizational processes. Additionally, there will be number of cross-functional
meetings, issues with scheduling, the inability of employees and so on. which will
cause that the ISO Certification Process lag

How Consultants Can Support With A QMS Implementation

A business needs to be hands-on with its Quality Management System (QMS). This
may seem like an easy task to implement within your business, but it requires some
knowledge and experience to get an efficient system in the end. Many companies
hire ISO 9001 Consultants to support with the development and implementation of
their QMS and benefit from the knowledge and expertise as a result
What does an ISO Management System Consultant do?
ISO Management System Consultants are professionals who assist businesses
develop, implement, and maintain a Management System that meets the
requirements of one or more ISO Standards. Consultants will assess the
organisation’s current state and provide advice on the best way forward

Helps You Understand Everything Related to the QMS Implementation

A QMS is to some extend a complex system, that requires a lot of attention and
understanding before you start implementing it. With the support of a consultant,
you will not only learn about the basics of a QMS, often they also provide valuable
information on how things can be done more efficiently.

Consultants will lay down the framework in front of you, letting you absorb as much
information as you can and assist you in understanding the problematic bits. It is
essential to understand the standard before diving into the QMS implementation
process. Without the proper knowledge, the implementation process will be
complex and all over the place.

Can Properly Train Your Staff

ISO standards require the company staff and teams to be appropriately trained, so
that they can perform their tasks responsibly and without any inconsistencies. To
prepare your staff and always be compliant with the training requirements of the
QMS, you can benefit from having a consultant on board to support you.

Depending on the requirement of the company, QMS consultants may give

personalised or team training. This might involve ISO awareness, internal auditing
skills, data collection and analysis, or other essential competencies. A QMS
Consultant employed to teach members of staff, must ensure that the business has
compliance mechanisms for monitoring training programs and offer tailored hands-
on educational opportunities to employees.

Assist You in Maintaining Compliance

QMS consultants can provide knowledge in obtaining regulatory compliance. They
may give complete help to businesses, ranging from attaining early adherence for
start-up business, to resolving non-compliance concerns at a more established
company. QMS consultants may also help with the implementation of quality
standards and guidelines to ensure ongoing compliance.

QMS consultants will offer knowledgeable advice to the management of the

company. They will help establish internal compliance duties to assigned personnel.
They will also equip you and your staff with tools to handle any compliance issues
that they might come across.

Successfully Help with QMS Implementation

A QMS consultant will assist a start-up or medium-sized company in the early stages
with development of a QMS, or big organisations to move from one QMS to
an Integrated Management System containing several standards. These expert
consultants might also give advice and audit assistance, enhancing its quality
processes to gain product clearance, decrease waste, or strengthen culture within
the company.

Successful quality management systems may increase income by providing a

variety of advantages such as consistent customer satisfaction, quality of product or
service, less waste, greater cooperation and a better environment

ISO 9001:2015 Quality Management System Consultation

Our consultants are ready to provide our expertise, which extends for more than 15
years in assisting all types of industrial, commercial and service companies in all
Arab countries to apply the standards of quality management system ISO
9001:2015 and obtain the ISO certification, Through our work we will be with you
step by step to build an effective quality management system that meets
international standards and helps you monitor the planning, delivery and
implementation of services and products and identify performance indicators and
quality standards to be monitored.
Obtaining the ISO 9001:2015 certification has become a goal and a requirement for
many bodies and entities worldwide to seek international recognition for the
effectiveness of the quality management system applied to them.
Definition of quality management system
QMS is defined in accordance with ISO 9001:2015 as a set of policies, processes and
procedures for planning, implementing and delivering (products / services) in order
to ensure that the organization is able to meet customer requirements, The quality
management system reinforces the principle of continuous improvement of the
services and products provided, The Quality Management System according to ISO
9001 can be applied to any government or private enterprise regardless of its
activity, size or geographical location.

Benefits of ISO 9001:2015 and ISO Certification

1. A documented system (system-based methodology, not individuals), So no
matter how much people change, the system will continue to operate.
2. Helping the organization to achieve an effective management system for all
of its operations and activities
3. Increase the organization’s ability to identify the risks surrounding it,
understand the context of the organization, identify interested parties and
identify their requirements
4. ISO 9001:2015 applies to improve operations and activities and increase the
ability of the enterprise to adjust quality standards throughout the delivery
period of the product or service from the purchase of equipment and supplies
to delivery and after-sales services
5. Improving the value and output of each operation thereby reducing all
unnecessary activities that cause waste of time, money and effort
6. Improving the image of the orgnaization in front of customers and increasing
their confidence in its products and services
7. Increase the competitiveness of the organization in front of competitors
8. Low rate of waste, losses, defective products and services
9. Detecting errors and defects early, And increase the ability of the
organization to take the necessary corrective measures at the convenient
time
10.Employees are proud of their work and improve internal and external
communication processes.
 11.Increase the market share of the organization and increase sales, revenues
and profits
12.Increasing the capacity of the enterprise to export abroad and meet the
requirements of the legislatures in the exporting countries, for
example Sabre Platform

How We Can Assist

We offer an extensive range of ISO certification and preparation services and
products which include:
 ISO templates and videos for implementation.
 ISO 9001 quality management system training.
 Gap analyses and internal and supplier audits.
 Independent, third-party audits.
 Consultancy services.
 QMS maintenance assistance.
 Development and implementation of an ISO 9001-compliant quality
management system.
 Transition assistance from the 2008 to 2015 version of ISO 9001.
 Certification preparation.
 Integration of the ISO 9001 QMS with existing and ISO-compliant
management systems.
View our range of services to help you develop, implement, integrate, and maintain
an ISO 9001 QMS and benefit from consistency in quality, ongoing improvements,
proof of your company’s compliance, and development of credibility with
international trading partners.

PROPOSAL
ON PROVISION OF QUALITY MANAGEMENT SYSTEM (ISO 9001:2015)
CONSULTANCY SERVICES
Project Reasoning
Primary reasons for ISO implementation and Integration include:
• Improve image and credibility by attaining certification
• Improve customers and relevant interested parties’ satisfaction
• Improve compliance to applicable requirements
• Better management of processes, activities, and functions
• Improve decision making process through performance evaluation
Secondary reasons to implement and integrate include:
• Create structure and culture of continual improvement of the processes
• Improve employee engagement toward process improvement
• Increase competitiveness
• Reduce costs through continual improvements
Scope of Work
The services shall cover 3 phases as follow.
1st Phase:
Capacity Building (Trainings) & Gap Assessment
✓Provision of awareness training sections on ISO 9001:2015 for all the staffs of the
Organization.
✓Provision of 3-days internal auditors’ training for selected personnel

2nd Phase:
Documentation & Implementation
✓Full Preparation and Documentation of QMS Management System(Policies, Level 1
& 2 documents, SOPs/SMPs, Forms & Checklists)
✓ Support for Implementation of QMS requirements to generate records as
evidence of compliance to the ISO Standard requirements prior to certification
3rd Phase:
Assessment & Support for Certification Process
✓Conduct internal audit of the system by the Consultant
✓Close out process for all identified gaps from audit
✓ Conduct second internal audit process by the trained auditors, under the
supervision of Consultant
✓Review and validation of close out actions for the final process of certification.
✓Implementation of management reviews by management team under the
supervision of Consultant
✓ Application for Certification process
✓Supervision of the external audit by the certification body
✓ Final close out of all possible gaps from certification audit.

A PROFILE

MMMeeennneeettt CCCooonnnsssuuullltttiiinnnggg

Menet Consulting was started by Mr. Navneet Sinha as a Management

Consultancy House in Mumbai, India in 2000 with a prime objective of
Enriching Values to all our Customers.

Mr. Sinha is B.E. (Mechanical), Bangalore University, MBA (Marketing), Jamnalal

Bajaj institute of Management Studies, Mumbai and Post Graduate Diploma in
Business Transformation Management specializing in Quality Management, TQM
from Aptech School of Management, Mumbai. He has vast industry experience of
more than eighteen years in the field of quality and ISO related standards. He has
been instrumental in implementing successfully ISO 9001, ISO 14001, OHSAS
18001. ISO 17025 in more than 800organizations of various industries. He is also
STQC-CISP
(STQC, A Govt. of India Organization & CISP – Certified Information Security
Professional) for BS 7799 Information Security Management Systems

OUR AREAS OF EXPERTISE

 ISO 9001:2008 Quality Management System
 ISO 14001 Environment Management Systems
 OHSAS 18001 (Occupational Health and Safety Management Systems)

Project Objective
 1. Evaluation of your organization's current process methods.
2. Develop the quality systems of your organization taking customers
requirement into consideration & through development planning, quality
planning and validation.3.
3. Custom built documentation, which is easy to understand and simple to
practice.4.
4. Train people of your organization in adapting and practicing of the system.5.
5. Verify & validate the system designed through audits.6.
6. Assist, if required in certification through an accreditation agency of your
choice.

ISO 9001:2008 IMPLEMENTATION APPROACH

PHASE I ASSESSMENT STUDY & GAP ANALYSIS PHASE
This phase would include the following activities:
 Overall organizational assessment as per ISO 9001:2008
 Identification of functional responsibilities and authorities
 Initial identification of existing procedures and records
Project Day : 1 Project Day
PHASE II DOCUMENTATION PHASE
This phase emphasizes on creating the documentation structure, which includes the
procedure manuals and quality records. This shall be a joint responsibility of MENET
CONSULTING and EACH ONE TEACH ONECHARITABLE FOUNDATION.
Role from MENET CONSULTING & EACH ONE TEACH ONE CHARITABLE
FOUNDATION:
i) Draft copies of quality procedures, quality manual and templates to
be prepared by us in consultation with your process owners,
ii) Review of these draft procedures, manual and format by your process
owners,
iii) Joint review of these procedures, manual and format to make further
changes and finalization & freezing of these documents.

Along with the documentation being completed training sessions will be conducted
tofacilitate proper implementation of the ISO 9001:2008 quality management
systems.
Documents Deliverables:
 Quality System Procedures,
 Quality Manual,
 Templates/Formats
 Helping in framing out Quality Policy, Quality Objectives and Process
Objectives for your organization
Project Days : 30 Days
Contents of Documentation :
A) Quality Policy & Objectives
 Facilitating in formulating Quality Policy and Quality Objectives
 Facilitating in formulating Process Objectives at functional levels
B) Quality System Procedures (Function Wise):
1. Purpose of quality system procedure
2. Scope of quality system procedure
3. ISO 9001:2008 Reference procedure wise
4. Definition/Acronym procedure wise
5. Process/Functional Objectives
6. Functional Chart
7. Job Responsibility of people belong to respective function
8. Process Flow of each function
9. Quality Records of each function
Functions :
All key functions & programs of EOTO, Infrastructure & maintenance, Purchase,
General administration, Monitoring of processes, Human Resources, Training,
Internal Quality Audit, Management Review, Control of Documents and Records,
Corrective and Preventive Action.
C) Quality Manual :
1. Scope of ISO 9001:2008
2. Quality Policy
3. Quality Objectives
4. Organization Profile
5. Quality Plan
6. Job responsibility of all employees
7. Inter relations with all processes of the organization
 8. Responsibility Matrix
9. Inter relations with ISO 9001:2008 vs processes and processes vs ISO
9001:2008
10.Process Objectives functional wise.

D) Templates:
Relevant Templates pertaining to above functions including Corrective and
Preventive Action, Customer Satisfaction, Handling of Customer Complaints
PHASE III TRAINING & IMPLEMENTATION PHASE
 ISO 9001:2008 awareness Training for management and staff
DURATION: 1 PROJECT DAY
PHASE IV IMPLEMENTATION PHASE
Total Implementation Support for:
 Quality System Procedures
 Quality Manual
 Records
 Statistical Techniques Tools and Methodologies
 Corrective and Preventive Action
PHASE DURATION: Minimum 60 Project Days (From the date of
Implementation)
PHASE V INTERNAL QUALITY AUDIT (IQA) AND CORRECTIVE ACTION
a) INTERNAL QUALITY AUDIT
 Exhaustive One Audit by us
DURATION:
One internal audit after two months during the Implementation Phase
2. CORRECTIVE ACTION
Guidance to corrective action of
 Non conformance raised in the internal audits
 Amendments in the manuals and systems
 Compliance with ISO 9001:2008 Documented Quality Systems requirements.
PHASE V CERTIFICATION PHASE
a) Adequacy Audit
Will be done on the Quality Manual by the certifying body
b) Certification Audit Menet Consulting’s
Scope
Assist in taking Corrective actions of the non-Conformances raised during
theCertification audit
PHASE DURATION: 2 PROJECT DAYS (APPROX.)TOTAL DURATION OF THE
PROJECT: TWO AND HALF MONTHS (APPROX.)

WHAT IS A QUALITY MANAGEMENT SYSTEM (QMS)?

A quality management system (QMS) is defined as a formalized system that
documents processes, procedures, and responsibilities for achieving quality policies
and objectives. A QMS helps coordinate and direct an organization’s activities to
meet customer and regulatory requirements and improve its effectiveness and
efficiency on a continuous basis.
ISO 9001:2015, the international standard specifying requirements for quality
management systems, is the most prominent approach to quality management
systems. While some use the term "QMS" to describe the ISO 9001 standard or the
group of documents detailing the QMS, it actually refers to the entirety of the
system. The documents only serve to describe the system.
 Benefits of QMS
 ISO 9001:2015 and other QMS standards
 Elements and requirements of a QMS
 Establishing and implementing a QMS
 Industrial influence on quality and standardization
 QMS resources
BENEFITS OF QUALITY MANAGEMENT SYSTEMS
Implementing a quality management system affects every aspect of an
organization's performance. Benefits of a documented quality management system
include:
 Meeting the customer’s requirements, which helps to instill confidence in the
organization, in turn leading to more customers, more sales, and more repeat
business
  Meeting the organization's requirements, which ensures compliance with
regulations and provision of products and services in the most cost- and
resource-efficient manner, creating room for expansion, growth, and profit
These benefits offer additional advantages, including:
 Defining, improving, and controlling processes
 Reducing waste
 Preventing mistakes
 Lowering costs
 Facilitating and identifying training opportunities
 Engaging staff
 Setting organization-wide direction
 Communicating a readiness to produce consistent results

7 Benefits of Implementing a Quality Management System (QMS) in 2023

As businesses continue to adapt to the ever-changing market, implementing a
quality management system (QMS) has become increasingly crucial. A QMS is a
system that outlines the policies, processes, and procedures that an organization
follows to ensure that its products and services consistently meet or exceed
customer expectations. In this blog, we will discuss the seven benefits of
implementing a QMS in 2023 and examine why it is a necessary business
investment.
1. Improved Customer Satisfaction
One of the key benefits of a QMS is that it helps to establish a culture of quality
throughout an organization. This culture of quality permeates through all levels of
the corporation, from top-level management to front-line employees. This helps to
create a customer-centric organization that is focused on meeting the needs and
expectations of its customers, helping to build trust and loyalty, in turn leading to
increased sales and revenue.

These systems also provide a mechanism for measuring customer feedback. By

collecting customer feedback, a company can identify areas where its products and
services are falling short of customer expectations. This feedback can then be used
to make changes to processes and products, effectively helping improve customer
satisfaction. By showing customers that their feedback is valued and acted upon, a
company can build further trust and loyalty with its customer base.

2. Enhanced Efficiency
A QMS provides a framework for identifying, documenting, and implementing
processes that ensure products and services meet or exceed customer
requirements. By implementing a quality management system, a company can
identify and eliminate inefficiencies in their processes, reduce waste, and
streamline their operations. These systems also provide a structured approach to
risk management, which can help your organization identify potential operational
risks and minimize their impact on the business.

Moreover, a QMS improves communication and collaboration among employees by

providing a shared understanding of the company's processes, policies, and
procedures, ensuring that all employees are on the same page. This shared
understanding can help eliminate confusion, reduce errors, and improve the overall
quality of the company's output.

3. Better Decision-Making
Quality management systems establish a set of processes and procedures for
ensuring quality throughout the organization, from product design to customer
service. These processes enable the company to collect and analyze data on its
operations, products, and services, and use that data to make informed decisions
that improve overall quality and customer satisfaction. By incorporating key
performance indicators (KPIs) and metrics, decision-makers can quickly identify
areas of improvement and take action to address them.

Furthermore, a QMS encourages all employees to identify opportunities for

improvement and suggest innovative solutions. These systems provide a
standardized process for reviewing and evaluating these suggestions, ensuring that
the best ideas are implemented across the organization. This approach empowers
employees at all levels to take ownership of quality and to contribute to the
company's success, resulting in more effective and timely decision-making.
Ultimately, a well-implemented QMS can help a company achieve its goals and
objectives by ensuring that every decision is based on reliable data, best practices,
and a commitment to quality.

4. Increased Employee Engagement

A well-designed QMS ensures that employees have a clear understanding of their
roles and responsibilities. When employees know what is expected of them, they
are more likely to feel a sense of ownership and accountability for their work. This
can lead to increased job satisfaction and a stronger commitment to achieving
organizational goals.

Additionally, the framework for continuous improvement that a QMS provides

encourages employees to identify areas for improvement and take ownership of the
process. When employees are involved in the improvement process, they feel
empowered and valued, which can have a positive impact on their engagement
levels.

5. Compliance with Regulations

A quality management system can help a company comply with regulations in
several ways. A QMS provides a structured framework for a company to identify and
understand the regulatory requirements that apply to its industry or product. By
documenting and regularly reviewing these requirements, a company can ensure
that it is consistently meeting the necessary standards and regulations.

Additionally, these systems can help a company establish and maintain effective
procedures for quality control and assurance. By implementing these procedures, a
company can ensure that its products or services meet the required standards and
comply with relevant regulations. This can include things like product testing,
documentation of product specifications, and adherence to manufacturing and
distribution guidelines.

Finally, a QMS can help a company respond quickly and effectively to any regulatory
changes or issues that may arise. By having a well-established system in place, a
company can easily adapt its processes and procedures to meet new regulatory
requirements, or address any concerns raised by regulatory bodies. This can help
the company maintain compliance and avoid any negative consequences that may
result from non-compliance, such as fines or legal action.

6. Improved Risk Management

A QMS provides a framework for identifying and managing risks, including those
related to product or service quality, safety, and compliance. By implementing a
quality management solution, organizations can establish processes for risk
identification, assessment, and mitigation, and ensure that these processes are
consistently followed across the organization. This can help to identify potential
risks early on and take appropriate measures to prevent them from occurring or
minimize their impact.

Furthermore, a QMS can help to improve risk communication. Effective

communication is critical in managing risks, as it ensures that everyone involved in
the process understands the risks and their responsibilities for managing them. A
proper quality management system can provide a clear and structured approach for
communicating risks, including the use of standardized procedures and
documentation, which can help to ensure that everyone is on the same page and
that risks are effectively managed. By improving the risk management process,
organizations can enhance their overall quality and reliability, and ultimately
improve their bottom line.

7. Continuous Improvement
The QMS framework provides a structured approach to continuous improvement by
defining processes, procedures, and performance metrics, enabling organizations to
track progress and identify areas for improvement. With quality tools such as root
cause analysis, statistical process control, and process mapping, organizations can
identify bottlenecks, eliminate waste, and reduce variability in their processes.
These systems also facilitate the implementation of corrective and preventive
actions, enabling organizations to respond to issues and prevent problems from
recurring. As a result, a QMS can help your organization achieve sustained success
by continually improving its performance and meeting customer expectations.

EMS
The development of business world has demanded each and every industrial
organization to conduct improvement and control of environmental effect that may
come of its activities,
allproducts and services established, to fulfill the condition of its customer, law, and
other regulation which has been the guidance for the company.

The implementation of ISO 14001 is a solution to improve performance of the

company, to establish the quality of its product which exceeds the expectation of its
customer, to control the effect to the environment that may arise from its
activities. The effective system of ISO 14001has been proved fruitful for the
companies that have implemented the system.

The ISO 14001 consultancy program is developed companies towards an

established ISO14001 system, and subsequently to attain ISO 14001 certification.
The program is structured to include the review of compliance towards the ISO
14001 requirements, procedures drafting, and setting up of system. The program is
customized and scheduled to suit the availability of the company. If you require
detail information or free presentation about this programs, please do not hesitate
to contact us at

Scope of Service
1) Gap Assessment
We offer this service to organisations that have existing documents including
policies, procedures, manuals, forms, handbooks, etc. and would like to check
if the existing documents meet the requirements of the desired standards
and what they need to do to certify the system.
2) System Development
We offer this service to organisations that do not have any existing system
(documents) including policies, procedures, manuals, forms, handbooks, etc.
or the gap assessment shows that their existing system needs to improve to
meet the requirements of the desired standard.
3) Implementation
 A Management system should be documented and implemented to meet the
requirements of the desired standards. We will supervise and guide our
clients during the Implementation of the management while they follow the
policies and procedures and use the forms.
4) Internal Audit
An annual internal audit is required to get certified and maintain the ISO
certificates. We offer this service to organisations that do not have the
internal resources to conduct the internal audits or would like to have a new
pair of eyes to detect the opportunities for improvements
5) Attending External Audit
Dealing with the external auditor might be quite stressful and challenging for
the organisations, particularly for the ones that are willing to certify their
system for the first time. We will attend the external audit and assist them as
a facilitator for a better and smoother experience
6) Ongoing Maintenance
Once the organisations achieve their certificate, they will face a new
challenge for maintaining what they have achieved as every year, the
certification body comes back for a surveillance audit. We offer this service to
draw their attention to what they might miss in the routines. We will assist
you and your team with completing the required tasks that might have been
missed. They include but are not limited to:
 Conducting an extensive internal audit to check the implementation
records
 Updating the high-level records such as business plan, objectives and
targets, Legislation register, risk assessments, etc.
 Facilitating management review meetings
 Assisting you with fixing the nonconformities detected in the internal
audit
 Attending the external audit and supporting you during the external
audit
Integrated management systems
In today's competitive business environment, streamlining operations is essential to
keeping overhead costs low. Key principles of lean management include eliminating
redundancies and consolidating systems. Implementing an integrated management
system provides a framework for doing just this. When you integrate your
management systems, you reduce duplication and improve efficiency.

Integrated management systems provide greater benefit than running separate

management systems in parallel. If you are currently running separate
management systems, get in touch to see how you could make potential savings.

What are Integrated Management Systems?

An integrated management system is a single system designed to manage multiple
aspects of an organization’s operations in line with multiple standards, such as
those for quality, environmental and health and safety management.

Management Integration and Certification

Most businesses are aware of the value of certification under ISO 9001, ISO 14001,
ISO 45001 and other management system standards. It's important to remember
that the purpose of ISO and other standards is to help you run a better organization.
If your management systems are causing your staff to duplicate work unnecessarily,
they aren't delivering the value they should be.

Making Integrated Management System Standards More Compatible

The common structure has been introduced in the new ISO 9001, ISO
14001 and ISO 45001 (the replacement of OHSAS 18001). This will make the
standards more compatible and enable more effective integration of management
systems in three key areas: quality, environmental management and occupational
health and safety. Here’s a brief overview of each of these universally adopted and
implemented integrated management system standards:
 ISO 9001. Certification in the ISO 9001 integrated quality management
system standard demonstrates that your organization is meeting stringent
quality management system requirements in the following areas: facilities,
people, training, services and equipment. Attaining this certification is
 regarded as the first step in the implementation of a process of continuous
improvement throughout your organization.
 ISO 14001. Attaining ISO 14001 certification is essential for any organization
that intends to establish, implement, maintain and improve an efficient
environmental management system. The extent to which ISO 14001
standards are applied is based on factors such as the organization’s specific
environmental policies, the types of products and services it provides, and its
location and operating conditions.
 ISO 45001. The new H&S standard ISO 45001 encompasses the extremely
important area of occupational health and safety. This standard will provide a
framework for reducing workplace risks, improving employee safety, and
generally creating better working conditions for employees throughout the
world.

What is management system consultancy?

Management system consultancy involves the process of providing expert advice
and assistance to organizations in implementing effective management systems to
achieve their goals. These systems encompass various aspects such as quality,
environmental impact, health and safety, information security, and more. By
adopting management system consultancy practices, companies can streamline
their processes, enhance performance, and meet regulatory requirements.

Importance of management system consultancy in businesses

Implementing a robust management system is crucial for businesses to ensure
efficiency, effectiveness, and compliance. With the help of management system
consultancy, organizations can identify and address gaps in their existing systems,
develop effective strategies, and enhance overall performance. Moreover,
management system consultancy enables companies to gain certifications and
demonstrate their commitment to quality, safety, and environmental sustainability.

Typically our support consists of a combination of the following elements:

 1. Gap Analysis
Identifying the current status of the management system.
2. Awareness Training
Providing education and gaining commitment from staff.
3. Management System Design
Providing management systems structure and compatibility with business
objectives.
4. Implementation Workshops
Planning and progressing all aspects of implementation of the management
system.
5. Internal Auditor Training
Providing knowledge and skills to ensure the management systems conforms
to the requirements of the standard.
6. Pre-Certification Assessment Audit
Ensuring your organization is ready to gain certification of your management
system.

ISO 9001 Quality Management System Consultancy Service

Today, ISO 9001 Quality Management System, which has become a necessity in
many aspects rather than a choice, is a standard that appeals to every organization,
regardless of sector, field of activity or business size. It helps to manage "quality" in
the most effective way, which has been defined in many different ways from past to
present, and which is to determine customer needs correctly and ensure their
satisfaction in the most basic sense

Benefits of ISO 9001 Quality Management System Consultancy Service

Businesses that successfully implement ISO 9001 gain many advantages in the
short and long term. Not just financially; There are also benefits that cannot be
measured with money, such as providing prestige in the market, satisfying and
gaining the trust of stakeholders, and having more qualified products and
processes. In this context, it can be said that organizations integrated into the
quality system by receiving ISO 9001 Quality Management System Consultancy
support have the following advantages:
 Customer satisfaction, which is the biggest indicator of an organization´s
success, is achieved. While customer complaints decrease, the respect and
trust of customers towards the institution increases.
 Time and money are saved with better planning, design, commissioning,
implementation, monitoring, analysis and evaluation steps.
 Enterprises with ISO 9001 become more courageous and prepared to operate
in new markets.
 When ISO 9001 adopts a proactive methodology, any problems that occur
can be resolved in a very short time.
 Information flow within the organization and between units becomes more
powerful, fast and efficient.
 Increased due to quality; more knowledgeable.
 Those who do not consider ISO 9001 as a standard for simple document
preparation, will be able to take firm steps towards institutionalization.