1

THE UNIVERSITY OF THE WEST INDIES

Semester l  Semester II □ Supplemental/Summer School □
Examinations of December  /April/May □ /July □ 2022-2023
Originating Campus: Cave Hill □ Mona & WJC  St. Augustine □
Mode: On Campus  By Distance □
Course Code and Title: MGMT2004 Computer Applications

Date: December 8, 2022 Time: 9 a.m. – 12 p.m.

Duration: 2 hours & 15 Minutes Paper No:

Materials required:

Answer booklet: Normal □ Special □ Not required 

Calculator: Programmable □ Non Programmable □ (where applicable)

Multiple Choice answer sheets: numerical □ alphabetical □ 1-50 □ 1-100 □

Auxiliary/Other material(s) – Please specify:

Candidates are permitted to bring the following items to their desks: Pencil or pen, Ruler, ID card,

Instructions to Candidates: This paper has NINE (9) pages & NINE (9) questions.
Candidates are reminded that the examiners shall take into account the proper use of the English
language in determining the mark for each response.

You are to save your work to your Desktop folder, then upload your
solutions (MS Excel© & MS Access©) to OurVLE at the end of the exam.
 2

Instructions to Candidates

This paper has NINE (9) pages & NINE (9) questions

GENERAL INSTRUCTIONS
You are allowed 15 minutes of reading time at the start of the exam. However, you are NOT to
begin working on the computer until this time has elapsed. You are allowed to make notes
during reading time.

This exam is comprised of a single case with an introduction, section A, and section B. Each
section is worth 30 marks and the exam total is 60 marks. The introduction is important in
setting the stage for the section requirements.
• Create a folder on the Desktop named MGMT2004_<Your ID Number>. For example,
MGMT2004_83123456 where 83123456 is an ID Number and should be replaced with your ID
number.

BOTH SECTIONS ARE MANDATORY and their respective instructions are as follows:
Section A (Spreadsheet) Instructions
• Create a single MS Excel© workbook for all questions in this section.
• Your workbook should be saved inside your Desktop folder (MGMT2004_XXXXXXXX) and
named QuotationSS_<Your ID Number>. For example, QuotationSS_83123456 where
83123456 is an ID Number and should be replaced with your ID number.
• You will need the Fig1. DesignClassification, Fig2. ClayCost, Fig3. KilnTime and
QuotationData worksheets in the MGMT2004_PPB_Data workbook, which is on the desktop,
to complete this section. Copy data needed for this section from the MGMT2004_PPB_Data
workbook, which is a read-only file.
• Continue to save your work periodically and on completion, exit MS Excel©.

Section B (Database) Instructions

• Create a single MS Access© database for all questions in this section.
• Your database should be saved inside your Desktop folder (MGMT2004_XXXXXXXX) and
named ClientDB_<Your ID Number>. For example, ClientDB_83123456 where 83123456 is an
ID Number and should be replaced with your ID number.
• On the Desktop is a workbook named MGMT2004_PPB_Data that contains the table data
needed for this section. Import the Customer, Item and Order worksheets data into the
respective tables in your ClientDB__<Your ID Number> database as outlined in Section B.
• Continue to save your work periodically and on completion, exit MS Access©

EXAM SUBMISSION INSTRUCTIONS

• On completion, you are required to log on to the MGMT2004 course container on OurVLE.
Then, UPLOAD your spreadsheet and database solutions individually, from your desktop
folder to the exam upload area of your assigned stream. Exit OurVLE but DO NOT LOG OFF
THE COMPUTER.
 3

INTRODUCTION
The Pelican Pottery Barn (PPB), owned by Richard and Maria Bailey, is the creator and retailer of
fine glass tableware, such as plates, pitchers, drinking glasses, etc. The business has been in
operation for over five years and has two main sources of revenue: the reselling of high-quality
glassware from overseas manufacturers, and the creation of custom glassware from their own
designs. Since inception, PPB has enjoyed relative success and has remained stable throughout
turbulent economic times, but the Baileys believe more could be done to better streamline their
operations.
Each of PPB’s stated sources of revenue come with their inherent managerial problems that the
Baileys believe must be solved in order for the business to take the next step and grow. You are a
consultant hired to advise the Baileys of steps they could take to address their problems. In your
assessment, you believe that the inclusion of both spreadsheet and database software could be a
useful combination to alleviate PPB’s woes.
The Bailey’s have asked you to develop two prototypes; 1) a Workbook, using MS Excel©, to
determine the costing of custom jobs for clients; and 2) a Database, using MS Access©, for
customer relationship management and for marketing. The Bailey’s have provided you with
minimal sample data in the MGMT2004_PPB_Data for both prototypes.

SECTION A: SPREADSHEET – QUOTATION LOG [30 Marks]

DESIGN SPECIFICATIONS
PPB struggles with the timely costing and subsequent pricing of custom jobs for clients. At times it
could take as long as five weeks to provide a quotation, and even after such a prolonged period it
would be discovered that the project was still incorrectly priced. As such, a Quotation Log has
been proposed to streamline the costing and pricing process of custom jobs. It is important to
note that PPB adds a markup of thirty-five percent (35%) to the overall cost of all custom projects
to arrive at the final quotation price.
There are three elements of costing for each piece of custom dinnerware: the complexity of the
design (i.e. design cost), the cost of the materials used (i.e. material cost), and the length of time
required in the kiln (i.e. baking cost). The “kiln” is essentially an oven used in the creation of
glassware.

DESIGN COST
The complexity of the design is derived by the number of hours required from conception to final
customer approval, this is known as “time to approval”. Designs may be classified as: simple,
moderate or complex, based on the respective design time to approval. Figure 1 shows the
associated time to approval for each design classification and associated charge. Figure 1 is
provided in the Fig1. DesignClassification worksheet in the MGMT2004_PPB_Data workbook.

Design Classification Time to Approval (in hrs) Design Cost

Simple Less than 10 $15,000.00
Moderate Between 10 and 20 inclusive $30,000.00
Complex Greater than 20 $55,000.00
Figure 1. Design Classification and Associated Cost
MATERIAL COST
Clay is the primary material used in the creation of dinnerware and is purchased in bulk. There are
several things to consider when costing the material for each piece of custom dinnerware:
i. The clay quality, which can be either low, medium, or high;
 4

ii. The cost per ounce of clay, which can be derived from the associated batch cost;
iii. The amount of clay required to make each piece of dinnerware, i.e., material per piece;
iv. The size of the job, i.e., number of pieces ordered.
Figure 2 provides the bulk cost for the various quality clay. Figure 2 is provided in the Fig2.
ClayCost worksheet in the MGMT2004_PPB_Data workbook.

Clay Quality Batch Cost Batch Size (in ounces)

Low $100,000.00 1000 ounces
Medium $300,000.00 1500 ounces
High $750,000.00 1000 ounces
Figure 2. Bulk Cost of Clay
BAKING COST
There are three general classifications of glass dinnerware created by PPB, namely: earthenware,
stoneware, and china. Each classification of dinnerware requires a specific amount of time in the
kiln to create. Figure 3 contains the time requirements for the respective dinnerware
classifications. It typically costs PPB $3,000.00 per hour to run the kiln. However, this hourly cost is
doubled to create china. Figure 3 is provided in the Fig3. KilnTime worksheet in the
MGMT2004_PPB_Data workbook.
Classification Kiln Time (in hrs)
Earthenware 3
Stoneware 5
China 9
Figure 3. Kiln Time Requirement
PPB provides a sample Quotation Log, shown in Figure 4, which they hope will streamline the
quotation process and appropriately cost and price each job. Figure 4 is provided in the Fig4.
QuotationData worksheet in the MGMT2004_PPB_Data workbook. Figure 5 provides a
description of each of the respective columns in the Quotation Log.

Figure 4: Sample Quotation Log

Column Name Description

Job Number Unique identifier for each custom job.
Client Name The client associated with each custom job.
Design Approval The length of time taken (in hours) to get the client’s approval of the final
Time design of each custom job.
Clay Quality The quality of clay to be used in each custom job.
Classification The classification of the glass dinnerware to be created in each custom job.
Material Per The estimated quantity of clay, in ounces, per piece, to be used in each custom
Piece job.
Pieces Ordered The number of pieces ordered in each custom job.
To be calculated:
The associated design cost of each custom job, which depends on whether the
Design Cost
design is classified as simple, moderate, or complex.
The total cost of material to be used in each custom job. Recall, material cost
Material Cost depends on the clay quality, the cost per ounce of clay, the amount of clay
required to make each piece of dinnerware, and the size of the job.
Baking Cost The associated baking cost for each custom job, which depends on whether
 5

the custom job is classified as earthenware, stoneware, or china. Recall, the

hourly rate is doubled to run the kiln when creating jobs producing china.
Indicates the total charge to quote the client for the custom job and includes
Final Price
the cost of creation and markup.
Figure 5: Description of Log Columns

IMPLEMENTATION REQUIREMENTS
Your workbook solution should be created in a single MS Excel workbook as follows, and all
associated worksheets should have a consistent and professional appearance and should be
appropriately formatted.
1. Create an input section in a separate worksheet and name the worksheet Q1Input. This
worksheet should contain information you deem appropriate for this section.
(4.5 marks)
2. Create the Quotation Log in its own worksheet and name the worksheet Q2QuotationLog.
Create one calculation to determine each of the following (do not add extra columns):

• Design Cost, Material Cost, Baking Cost, and Final Charge.

(18 marks)
3. What is the contribution of each quality of clay to overall earnings? Display the total $
contribution as well as the percentage contribution of each quality of clay. Display your
answer in a worksheet named Q3MaterialContribution.
(3.5 marks)

4. PPB would like to know the total profit earned from custom jobs that require complex
designs and earthenware jobs that required at least 75 pieces. Use a single formula to
display the result. Name the corresponding worksheet Q4Earnings.
(4 marks)

SECTION B: DATABASE – CUSTOMER MANAGEMENT [30 Marks]

DESIGN SPECIFICATIONS

PPB stores the information of past clients and prospective customers collected from the numerous
trade shows that they attend yearly. The clients’ information collected have always been used to
drive the marketing efforts of PPB. However, as the amount of information collected grows, PPB’s
ability to effectively use said information decreases. Therefore, PPB is seeking the implementation
of a database that will capture the information on their clients, the items they have for sale, and
the orders placed by clients. It is envisaged that the information collected will be largely used for
marketing purposes.

Information on both existing and prospective clients will be stored in the Customer table. Figures
6 and 7 provide the table’s design and sample records respectively. Data for the Customer table
should be imported from the Customer worksheet in the MGMT2004_PPB_Data workbook.

Field
Field Name Field Description Data Type Comment
Size
customerNumber Uniquely identifies each client. Number Long PK
Integer
firstName Indicates the first name of client. Short Text 50
lastName Indicates the last name of client. Short Text 50
customerClassification Indicates the client’s Short Text 10 Uses a List
 6

classification, which can be either Box

Gold, Silver or Bronze.
preferredContactMethod Indicates the client’s preferred Short Text 10
method of contact for marketing
messages and can be either
phone or email.
preferredContactDetails Indicates the client’s contact Short Text 50
information based on preferred
contact method.
Figure 6: Customer Table Design (Schema)

Figure 7: Customer Table Sample Records (Instance)

PPB carries a wide array of high-quality dinnerware from manufacturers across the region.
Information on the items carried is captured in the Item table. Figure 8 contains a description of
the Item table, while Figure 9 contains sample items stored in the table. Data for the Item table
should be imported from the Item worksheet in the MGMT2004_PPB_Data workbook.

Field Name Field Description Data Type Field Size Comment

itemNumber Uniquely identifies each item. Number Long Integer PK
itemName Indicates the name of each item. Short Text 50
itemType Indicates the item type. Short Text 15
itemPrice Indicates the price of each item. Currency
itemCost Indicates the acquisition cost of each Currency
item.
Figure 8: Item Table Design (Schema)

Figure 9: Item Table Sample Records (Instance)

The orders by clients received by PPB are stored in the Order table. The description of the table
may be seen in Figure 10 and Figure 11 contains sample records from the table. Data for the Order
table should be imported from the Order worksheet in the MGMT2004_PPB_Data workbook.

Field Name Field Description Data Type Field Size Comment

orderNumber Uniquely identifies each order Auto Long Integer PK
placed. Number
customerNumber Identifies the customer that placed Number Long Integer
each order.
itemNumber Identifies the item order. Number Long Integer
qtyPurchased Indicates the quantity of item Number Integer
ordered.
 7

Figure 10: Order Table Design (Schema)

Figure 11: Item Table Sample Records (Instance)

IMPLEMENTATION REQUIREMENTS
5. Create and populate the Customer, Item and Order tables in your database (named
ClientDB_<Your ID Number>) by importing the data from the respective worksheets in the
MGMT2004_PPB_Data workbook. All foreign keys should have lookups and enforce
referential integrity.
(5 marks)
Construct the following queries and report and name as indicated:
6. [query name: qryQ6UpdateCost] Create an update query that indicates the acquisition cost
for each item (i.e. itemCost). PPB indicates that the margins for the different types of items
sold are as follows: Glassware (drinking & wine glass) – 35%; Plates – 30%; all other types of
items – 40%.
(6 marks)

7. [query name: qryQ7BestClients] PPB wishes to identify their best clients. They wish to see
all clients, including their contact details, that have purchased at least 100 items. PPB also
wishes to see the associated total charge for each purchase. Since PPB wishes to scrutinize
the data by client classification, you design the query to allow PPB to enter the classification
at run time.
(5 marks)

8. [query name: qryQ8CrossTab] Create a cross tab query that displays the total number of
purchases for plates and wineglasses only, for each client classification by item type.
(4.5 marks)

9. [query name: rptQ9FreeGift] PPB wishes to thank their most loyal clients and plans to
reward these clients based on total profit earned, provided the profit earned is at least
$20,000.00. PPB wishes to see this information presented in a report. Figure 12 provides a
sketch of the report. As you inspect the report you realize that the contact detail for each
client should be included and where there is no contact information, a message such as
“Contact Detail Missing” should be printed. PPB also wants the loyal clients to be listed by
classification, the number of clients per classification, as well as the total profit for each
classification type.
(9.5 marks)

<Heading>
Client Classification Name Contact Detail Profit
Gold:
Marcus Batch 8765668889 $249,750.00
Mary Chin Contact Detail Missing $142,875.00
Sue Green 8765445678 $218,700.00
. . .
. . .
 8

. . .
Total Profit: XXX
Number of Clients: XXX
XXXX:
. . .
. . .
. . .
XXX
XXX
Figure 12: Sample Report

-END OF QUESTION PAPER-