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COMMUNICATION LEARNING OUTCOMES:

FOR WORK PURPOSES At the end of the lesson, students are expected to:
1. Be aware of the different types of communication
purposes
2. Create clear, coherent, and effective
communication for work purposes
3. Utilize knowledge in oral and written
communication for work purposes

THE POWER OF
COMMUNICATION COMMUNICATION
THE POWER OF COMMUNICATION LIES IN
ITS ABILITY TO CONNECT PEOPLE, CONVEY FOR WORK
MESSAGES, AND INFLUENCE THOUGHTS AND
ACTIONS. BY MASTERING THE ART OF
PURPOSES
COMMUNICATION, INDIVIDUALS CAN ENHANCE
THEIR RELATIONSHIPS, ACHIEVE THEIR GOALS, • Workplace Communication
AND MAKE A POSITIVE IMPACT ON THE WORLD • Business Letter
AROUND THEM
• Memos

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1

WORKPLACE WORKPLACE
COMMUNICATION COMMUNICATION
• Is the exchange of information in a work environment Workplace communication refers to the different ways
• Is a discipline on its on that is unlike academic or people communicate in a workplace environment. Typically,
scholarly writing it has more to do with internal exchanges, such as those:

• It serves specific purposes for particular individuals, • Between team members

groups, organizations, or departments
• Between cross-functional teams

• Between an employee and their manager

• Between employees and company leaders

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4 TYPES OF WORKPLACE 7 WORKPLACE COMMUNICATION 8

COMMUNICATION METHODS
There are four common types of communication you'll find in the workplace.
Because of the different scenarios you may encounter in the workplace and the Conveying ideas and outcomes clearly and concisely is an important part
different options you have to communicate, building key workplace of communication effectiveness, and it's crucial in a work environment
communication skills in each area will be important to succeed in any role. where different people and teams may employ a range of communication
methods. Some of the more common workplace communication
• Verbal communication: Conveying information or feedback using your methods include:
words either in a meeting or presentation.
• One-on-one meetings • Video calls
• Nonverbal communication: Conveying information through unspoken
but often obvious cues, such as eye contact, body language, and tone of • Team meetings • Phone calls
voice.
• Written communication: Conveying information in writing, including • Emails • Messaging (via Slack or
emails, messages, texts, company memos, reports, and more.
another app)
•Visual presentations
• Visual communication: Conveying information using charts, graphs, and
other visual assets.

9
THINGS TO CONSIDER IN
WHY IS COMMUNICATION WORKPLACE
IMPORTANT IN THE WORKPLACE? COMMUNICATION
Good communication in the workplace ensures employees have
the information they need to perform well, builds a positive
Purpose
work environment, and eliminates inefficiencies. Effective
communication should accurately convey information while a. Am I writing to create a record? To
maintaining or improving human relationships. request? To provide information?
Miscommunication has real consequences for a business. A Or to present new ideas?
survey conducted by Expert Market found that 28% of b. What I am trying to convey?
employees listed poor communication as the reason why they
weren’t able to finish projects on time. Miscommunication costs
businesses with at least 100 employees approximately $450,000
or more a year on average.

THINGS TO CONSIDER IN THINGS TO CONSIDER IN 2

WORKPLACE WORKPLACE
COMMUNICATION COMMUNICATION
Audience Tone
a. Who will read what I have written? a. What will be the receiver’s reaction to
b. What information do they need? my letter?
c. What do I want them to do as a b. Does it sound demanding, tough, or
result of receiving my message? condescending specially on sensitive
issues?
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BROAD CATEGORIES OF 13

WORKPLACE COMMUNICATION
Your ability to communicate effectively will leave a lasting impact on
your audience. Effectively communicating involves not only
delivering a message but also resonating with the experiences, values, COMMUNICATION
and emotions of those listening.
1. Upward Communication FOR WORK
Example: You Your Boss
PURPOSES
2. Lateral Communication
Example: You Co-worker of the same position • Workplace Communication
3. Downward Communication • Business Letter
Example: You Subordinate • Memos
4. Outward Communication
Example: You Third Party

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BUSINESS LETTERS BUSINESS LETTERS

Business writing refers to
memorandum, reports, proposals, e-
mails, and other forms used in an
organization to communicate with
internal and external audiences.
Business letter is a type of professional
communication also known as business
correspondence (Nordquist, 2017).

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3
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23 FREQUENTLY WRITTEN 24
4

BUSINESS LETTERS
1. Letter of Request
2. Letter of Inquiry
3. Letter of Order
4. Letter of Acknowledgement
5. Letter of Complaint