20MEE06
Quality Management
Quality Council
• The quality council includes CEO and Senior managers of
the functional areas -research, manufacturing, finance,
sales ,marketing etc. and one coordinator and a union
representative .
Objectives of Quality Council
• To raise the quality consciousness of the organization
• To ensure the effective functioning of the organization
• To encourage basic and applied R&D in the field of quality
• To raise the level of training of personnel engaged in
quality activities
• To facilitate upgradation of testing, calibration and
laboratories facilities
Duties of Quality Council
• Develop the core values, vision statement, mission
statement and quality policy statement
• Develop the strategic long term plan with goals and
Annual Quality Improvement Program with objectives
• Create the total education and training plan
• Determine and monitor the cost of poor quality
• Determine the performance measures
• Determine projects those improve the process
• Establish multifunctional project and work group teams
• Revise the recognition and rewards system
Quality Council in Large organization
Coordinator
• Coordinator's position should be a bright young person
with executive potential. That person will report to the
CEO.
• Responsibilities: Build two-way trust, propose team needs
to the council, share council expectations with the team,
and brief the council on team progress. Ensure that the
teams are empowered and know their responsibilities
Activities:
• To assist the team leaders, share lessons learned among
teams, have regular leader's meetings In smaller
organization where managers may be responsible for
more than one functional area, the number of members
will be smaller
Duties of the quality council are to
• Develop with input from all personnel, the core values,
vision statement, mission statement, and quality policy
statement . Develop the strategic long-term plan with
goals and the annual quality improvement with objectives.
• Create the total education and training plan.
• Determine and continually monitor the cost of poor quality.
Determine the performance measure for the organization, and
monitor them.
Cont…
• Continually determine those projects that improve the
processes, particularly those that affect external and
internal customer satisfaction. Establish multifunctional
project and departmental or work group teams and
monitor their progress.
• Establish or revise the recognition and reward system to
account for the new way of doing business.
Once the TQM program is well established, a
typical meeting agenda might have the
following items;
• Progress report on teams.
• Customer satisfaction report
• Progress on meeting teams
• Recognition dinner
• Benchmarking report
Quality Statements -
• VISION STATEMENTS - what an organization aspires to be
tomorrow -Successful visions are timeless, inspirational and
become deeply shared within an organization -criteria for
decision making
• Eg:-FLORIDA POWER & LIGHT Co The Preferred Provider of
Safe, Reliable ,and cost —effective products and services that
satisfy the electric related needs of all customers
• MISSION STATEMENTS
• who we are, who are the customers, what we do, and how we
do it - A Clear Statements of purpose For Employees,
Customers and Suppliers -one paragraph or less in length, is
easy to understand, and described the function of the
organization
Quality Policy Statements
• • It is a Guide For Everyone in the organization as to how
they should provide products and services to the customers.
• written by the CEO with feedback from the work face and
be approved by the quality council.
• Eg:-JOHNSON & JOHNSON To Make the Product Right
First Time and Every Time
Common characteristics are:
• Quality is first among equals
• Meet the needs of the internal and external customers.
• Equal or exceed the competition
• Continually improve the quality.
• Include business and production practices
• Utilize the entire work force.
Case Study: Genix Pharma
• Genix Pharma is a leading Pakistan based pharmaceutical
company, situated at Karachi, Pakistan Head Office & Factory
Pakistan, •
• Products:- Antibiotics, Antimalarials, Anti-Tuberculosis, Vitamin
&Mineral, Supplements, Antiulcerent, Antidiabetic and
Cardiovascular medications etc
• Top 20 local manufacturers of Pakistan
• Our Mission
• Commitment to integrity & deep respect for people & community.
• Our Vision
• Fulfill customer expectations.
Manufacturing
• We accept nothing but the highest attainable quality and safety
standards, and are committed to deliver safe products
• To ensure best quality Genix Pharma manufacturing facilities are
designed & built to meet all major international standards and
regulations like current Good Manufacturing Practices (cGMP).
• At Genix all medicines and manufactured under W.H.O(World
Health Organization) guide line.
• In connection with good quality manufacturing facility they also
have well modernized and advanced equipment in their quality
control department which is being headed by well qualified, skilled
and experienced professionals
Quality Assurance
• Achieving the right quality, at the right cost & at the right time.
• Developing a quality management system which facilitates continuous
improvement through measurable quality objectives.
• Ensuring an environment-friendly, healthy and safe working atmosphere.
Quality Control
• they have an independent quality control system which is strictly in
accordance with the world renowned authorities’ regulations.
• their quality control fully comply with the cGMP Guidelines and are
staffed with highly educated and skilled professionals.
• Quality Control are equipped with top-line branded equipment,
• Genix plant is constantly inspected and approved for the production of
pharmaceuticals by national authorities. The manufacturing process for
• All products are well documented and archived under ISO 9001:2000
&ISO 14001:2004 regulations.
Conclusion
• Genix Pharma is top leading pharma company of Pakistan having
ISO 9001 & ISO 14001 Certification.
Recommendation
• They Should maintain their labs according to ISO Standards.
• Genix Pharma Company should low the prices of their product
keeping in view the economy of Pakistan.
