Assignment 2.
7: Professional Emails
Part 1: For each of the scenarios below, write a professional email for the situation. The situation will be
stated by your instructor in class.
1. You are a graphic designer. You need to email a client about their wedding invitation. You need to make
sure that the invitation’s design, size, text, paper quality and other details are all to their requirements
before you start working on it.
To: [email protected]
Cc: [email protected]
Bcc: [email protected]
Subject: Clarification of Wedding Invitation Details
Body: Dear Client,
I trust this email finds you in good health. I am writing to discuss and confirm the
criteria for your upcoming wedding invitation. To guarantee that the finished work
fulfills your vision, I would appreciate your feedback on the following specifics.
First, text and content: “We cordially invite you to join the wedding ceremony of
Fadia & Adel. On 5th of May 2024 at 08:00 PM. Venue: Phoenicia Hotel.”
Second, size of invitation: 25 cm x 15 cm.
Third, paper quality: Heavyweight Matte Paper.
Lastly, text color: Black.
And card color: White.
Once I receive your input, I will draft a thorough design proposal for your approval.
Kindly offer your thoughts as soon as possible. Please do not hesitate to contact me
with any queries or worries.
Warm regards,
Natalie Mohamad
Graphic Designer
2. Your supervisor requires a weekly accomplishment report from each employee. Write an email about
what you accomplished and your activities for next week.
©
To: Supervisor
Cc: Manager
Bcc: ____________________________________________________________
Subject: Weekly Accomplishment Report
Body: Dear Supervisor,
I hope this email finds you well. This week, I met with a potential client to discuss
ideas for an upcoming project and made an outline for our zoom meeting the
following week. Also, I finished, reviewed, and submitted new wedding invitation
drafts for two loyal clients. Meanwhile, my activities for next include assigning the
budgets for the new project which is the biggest project for our company in the past 5
months. Please contact me if there’s a certain task you would like me to take over, or
if someone needs assistance with their work.
Sincerely,
Natalie Mohamad
Part 2: Write a response email to each of the scenarios. Ask for clarifications about the message.
3. You are Anna Hatem. Respond to Mr. Sami’s email and ask for clarifications.
From: Jad Sami, Human Resource Manager
To: Anna Hatem, Project Assistant
Cc: Joseph Sawaya, Human Resource Officer
Subject: Updates on new employee benefits
Dear Employees,
A new policy covering benefits for employees will be effective as of June 1, 2019. The new policy covers
changes to medical and holiday benefits.
Joseph Sawaya of the HR Department is responsible for the forms and will obtain the necessary internal
approvals. Please send the required documents to Joseph. Thank you for your cooperation and let me know
if you need any clarifications or assistance through the process.
Best regards,
Jad Sami
Human Resource Manager
Your reply:
To: Jad Sami, Human Resource Manager
Cc: Joseph Sawaya, Human Resource Officer
Bcc: ____________________________________________________________
Subject: Request for Clarification
Body: Dear Mr. Sami,
I hope everything is going well for you!
I will make sure that the required paperwork reaches Mr. Sawaya before tonight. If
you could elaborate on these changes that would affect our access to medical
coverage and vacation time, that would be highly appreciated. Would we still benefit
from life insurance and paid time off?
I’m eager to hear your explanation.
Best regards,
Anna Hatem, Project Assistant
4. You are Jamal Jaroudi. Respond to Mr. Hachem’s email and ask for clarifications.
From: Patrick Hatem, Main Writer
To: Jamal Jaroudi, Concept Art Designer
Cc: Samer Ayoub, Storyboard Developer, Janet Mkales, Project Manager
Subject: Progress on project
Hi Jamal,
Thank you for your edits to the illustrations of the characters for our video game storyboard. Their costumes
now fit much more with their personalities.
I have re-edited the part of the story that you mentioned was too long, reducing the time needed in the
game by half. Could you take a look at the attached file and let me know what you think?
How are you doing with the background in the second story? Let me know if you would like a meeting to talk
it over later.
Could you take a look at the attached file and let me know what you think?
Best regards,
Patrick
Your reply:
To: Patrick Hachem, Main Writer
Cc: Samer Ayoub, Storyboard Developer, Janet Mkales, Project Manager
Bcc: ____________________________________________________________
Subject: New Updates on Project
Body: Dear Mr. Hachem,
I trust this email finds you in good health. I appreciate you re-editing that piece, and
I’m glad that you think the changes to the illustration has improved the game. It
would be fantastic if we could get together and discuss the background. As I’m having
some issues with it since I believe it could be adjusted to better fit the game.
Warmly,
Jamal Jaroudi, Concept Art Designer
Assignment 2.8: Communication Comic Strip
Instructions: Use Pixton to create 2 comic strips applying concepts learned to depict:
1) good communication at the work place, and 2) poor communication at the
workplace.
You can do this on their website or using an app (Android or iOS app store)
https://www.pixton.com/
The first model is about good communication and the second is bad communication
Assignment 2.16: Observing Communication in the Workplace
Visit a workplace and observe how people communicate with each other. Answer the following questions:
1. Name of the company observed:
2. Number of employees you saw:
3. Type of industry:(e.g.: Manufacturing, Hospitality, IT, Service)
4. What the company does: What services do they offer, what do they make, what do they do?
5. Skills observed: What skills do you see being used?
6. Working hours: What are start and finish times? What are tea and lunch break times?
7. Employee interaction: Can you observe how employees interact with each other? Describe what you
see.
8. Employee satisfaction: Do the employees look happy, like they are enjoying their job? Explain why
you think this.
9. Customers: Who are the main customers?
10. Customer service: Did you observe any good or bad interactions with customers?
11. Workplace energy: Does this look like a fun or interesting place to work? Why/why not?
12. Possible work experience opportunities: Do you think there might be work experience or internship
opportunities here? Why?
1) Chopsticks.
2) Five employees.
3) Hospitality.
4) Chopsticks is a large franchise of restaurants, offering a place to eat and drink. They offer a variety of
Asian food, one of the first in Lebanon to do so.
5) Customer service, detail oriented, communication.
6) Opening hours: 11:30 AM till 12 AM. Break: 1 hour of the employees’ choice.
7) The employees treat each other with respect and professionalism; they understand each other
swiftly through quiet gestures.
8) The employees look happy and content with their jobs. Since they seemed to interact with customers
with a smile, and they were fast to tend to their needs.
9) a wide variety of customers, ranging from kids to adults.
10) The interactions I observed with customers were pleasant and positive since as soon as new
customers arrive, they are accommodated to and seated quickly, and their orders are taken quickly.
The employees are always nearby if the customers need them, which is a great plus.
11) The workplace seems like a fun place to work in since the employees seem comfortable, and the
environment is enjoyable.
12) There might be work experience or internship opportunities available since it is in the hospitality
district and they are always looking for employees to grow their staff with.
