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Question
The principal office of a multinational company is in Europe, with many local
companies in other countries around the world. The operations director of a local
company decides to establish a project management office (PMO). A project
manager has been selected to manage the project, which is in its initial phase. The
project manager needs to align the expectations of the stakeholders with the benefits
of the project process and the business strategy.
Which document should the project manager develop for this purpose?
A. Business case
B. Benefits management plan
C. Project charter
D. Project management plan

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Question
An agile project is in its last iteration. During the daily standup, the team realizes that
they will not be able to complete all the activities that were planned for the sprint.
The team members create a contingency plan.
What should the project manager do next?
A. Discuss the contingency plan with the product owner.
B. Discuss the contingency plan with stakeholders.
C. Discuss the contingency plan with the project sponsor.
D. Execute the contingency plan immediately.

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Question
A project manager recently completed a project in which they resolved numerous
sub-standard deliverables rejected by the customer. The project manager noticed
that when thirty (30) prioritized defects of the one hundred (100) total identified for
the project were resolved, this resulted in the customer satisfaction feedback
increasing to 100% and all deliverables being accepted.
Which principle does this occurrence demonstrate?
A. Pareto
B. Monte Carlo
C. Kaizen
D. Voice of customer

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Question
Teams A and B are working on two different agile projects for the same customer.
They are using the same method to calculate units of work, and each iteration is 2
weeks long. In the first two iterations, team A completed 150 units of work and team
B completed 200 units of work. Both teams' tasks are getting completed as planned.
The customer reported 5 errors per unit of work for Team A and 10 errors per unit of
work for Team B.
What conclusion should the project manager have regarding the teams and their
performances?
A. Team B is performing better than Team A as they have completed more units
of work in the same duration.
B. Teams A and B have completed their tasks as planned; therefore, they are both
performing equally.
C. Team A is performing better than Team B because there are fewer errors per unit
of work.
D. The teams have completed just two iterations; therefore, it is too early to assess
their performance.

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Question
A project is in the testing phase, and the quality control team informs the project
manager that the quality of the deliverables from one vendor is poor. Their
investigation found that the staff assigned does not have the required certifications.
How did this issue arise?
A. The vendors' proposal did not include the list of people assigned to the
project.
B. The project sponsor did not mandate three references from previous customers.
C. The Procurement Management Plan did not include the certifications required
D. The quality control team had too high of standards and tested too thoroughly

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Question
A project manager is working a large business transformation project. The project
requires a significant change management effort and the project manager has
decided to use the Kotter model.
Which of the following principles are not part of the model developed by John Kotter?
(Choose 3.)
A. Frequent delivery, preferably at short intervals
B. Create an enterprise scale vision for change
C. Effective communication using face-to-face conversation
D. Create short terms wins using workshops
E. Business people and developers must work together

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Question
During project execution, an issue arises that requires additional budget and time to
resolve the issue. The project team did not identify this issue as a risk during risk
management planning. The project sponsor points out that this risk has occurred on
past projects.
What should the project manager have done to avoid this oversight?
A. Reviewed the risk management plan.
B. Confirmed organizational risk appetite.
C. Reviewed the lessons learned register.
D. Allocated additional contingency reserves.

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Question
A project manager has been assigned to a project to implement an asset health
management system. The executive business sponsor has indicated that the system
is expected to improve the quality of operations and extend the life span of the
assets.
What measures should the project manager put in place to demonstrate the
business value once the system is in production?
A. Establish critical success criteria, potential cost savings, and ongoing
performance metrics for the project.
B. Write up test cases to align with the business values and ensure that the
acceptance criteria are clear during user acceptance testing (UAT).
C. Verify that all requirements and acceptance criteria are in alignment with the
business value and expectations.
D. Validate the return on investment (ROI), then gather the current asset
performance from operations and use it as benchmark for future measurements.

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Question
A key project stakeholder showed interest in the beginning of a complex agile
project, but has become less involved as the sprint has progressed due to additional
responsibilities. A few sprints later, the key stakeholder rejected a feature
deliverable. The team is reworking the rejected deliverable for the next sprint.
What should the project manager have done to avoid this situation?
A. Documented the project vision and objectives
B. Analyzed the changes in stakeholder attributes
C. Involved the key stakeholders in the decision-making process
D. Customized stakeholder communications based on the stakeholders' needs

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Question
A project manager for a complex project, aimed at improving the company's financial
results, decides to use the Expected Monetary Value (EMV) method to select the
best strategy. To achieve this, the project team defines three scenarios with the
following probabilities of outcome: Scenario 1 (25%), Scenario 2 (50%), Scenario 3
(25%) for strategy A. The other strategy (B) scored EMVs Value of $75. If the scores
for strategy A's three scenarios are respectively $160, $120 and $-20.
Which strategy should be preferred?
A. Strategy A with a EMV score for Strategy A of 65
B. Strategy B with a EMV score for Strategy A of 65
C. Strategy A with a EMV score for Strategy A of 95
D. Strategy B with a EMV score for Strategy A of 95

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Question
The first version delivered to the quality control team has poor performance, and the
testers are complaining that they cannot complete all the test cases as planned.
Which is a tool to help to monitor performance?
A. Run Chart
B. Data Flow Diagram
C. Flow Chart
D. Non-Control Chart

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Question
A project manager complains that three engineers from other locations leave project
meetings twice a day "to gossip and smoke" for 15 minutes. The
engineering manager replies that their absence is due to prayer time.
The project manager's complaint is an example of what?
A. Unconscious bias
B. Work ethic
C. Cultural awareness
D. Informed observation

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Question
The risk register is a document that records details of all identified individual risks to
a project. What is the minimal content of this document?
A. Identified risks, risk categories, and effects on objectives
B. Risks owners, potential risks responses, and risk triggers
C. Identified risks, risk owners, and potential risks responses
D. Issues log, metrics & trends, and distribution of risks across risk categories

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Question
A project manager just completed a project in an organization that values lessons
learned. Leadership encourages all the project stakeholders to use the process,
tools, and results from the lessons learned repository in future projects. Preparing to
update the lessons learned repository, the project manager has gathered relevant
project data and feedback.
What should the project manager do next?
 A. Store all the comments and recommendations received for future reference.
B. Analyze and organize the findings with the stakeholders to extract insights.
C. Document and share the findings with the stakeholders for review and feedback.
D. Retrieve all of the comments and recommendations received in the past.

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Question
A company has decided to form agile teams within the organization to improve
project results and take advantage of new opportunities in the market. What should
the company do next?
A. Recruit, select, and evaluate agile project practitioners.
B. Implement an agile project management office (PMO).
C. Decide on the criteria to set when they are ready to launch agile projects.
D. Perform a retrospective analysis from previous project experiences.

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Question
A senior business stakeholder with many years of experience is pressuring an agile
team to deliver most of the promised functionality to the customer 18 months in the
future as opposed to multiple, incremental deliveries over the course of the 18
months. What should the project lead do next?
A. Work with the agile team to schedule the incremental deliveries to enable
delivery of business value sooner to the customer.
B. Schedule meetings with the customer to determine their ability to support multiple
incremental deliveries.
C. Provide details of the concern to the agile team and adjust their goals and
release plans to conform to the stakeholder's request.
D. Work with the stakeholder to understand what the concerns are while, at the
same time, conveying the benefits of incremental deliveries.

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Question
The project team is taking an incremental approach to product development. During
a daily check-in, a team member suggests using a newly released product to speed
up feature development for upcoming iterations. However this will negatively impact
the project budget.
What should the project manager do?
A. Consult the product owner on and communicate the pros and cons of
incorporating the new features
B. Review and update the cost management plan.
C. Evaluate the business outcome of the new product.
D. Update the acceptance criteria for the user stories.
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Question
During testing of a project component, a senior tester discovers a functionality that
will ensure the future performance of the project's solution. This will create a change
in scope.
Which type of change request should be made to include this functionality?
A. Preventive action
B. Corrective action
C. Defect repair
D. Scope update

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Question
While reviewing project documentation, a project manager discovers that
modifications were made without proper approvals. What should the project manager
do next?
A. Escalate the issue to the project management office (PMO).
B. Review the change management plan.
C. Review the requirements management plan.
D. Escalate the issue to the project sponsor.

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Question
A project team completes the identification of project and product requirements.
Which of the following were used to accomplish this?
A. Benchmarking, network diagram, and trend analysis
B. Work breakdown structure (WBS), trend analysis, and observation/conversation
C. Brainstorming, affinity diagrams, and mind mapping
D. Affinity diagrams, benchmarking, and observation/conversation

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Question
A project is developing a product where the time to market is critical. During the
execution phase, the client submits a change request to include the latest technology
that will enhance the product features and provide a competitive advantage. The
change will impact the project constraints, but the benefits outweigh the cost and
effort.
What should the project manager do next?
A. Adopt an incremental delivery approach and release essential features of the
product into the market first to counter competition.
B. Start a separate project to adopt the new technology incrementally to enhance
the product features as the technology matures.
C. Perform an integrated change control process and review the project constraints
to effectively manage the enhanced scope.
D. Close the current project and start a new project with an incremental delivery
approach.

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Question
What is the appropriate action to keep stakeholder responsibilities short and to the
point in order to ensure completion and maintain engagement?
A. Assign a new one only after the prior deadline has been met
B. Assign as many new ones as you think is the capability of the stakeholder
C. Ask the stakeholder how many he or she can manage
D. Adding at least two new ones after the prior deadlines have been met

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Question
A project manager is leading a large business transformation project with the goal
of creating a new organizational structure and aligning the IT systems with the new
business structure. In which phase of integrated change management should the
project manager manage resistance?
A. Phase 1 - Prepare for the change.
B. Phase 2 - Plan the change.
C. Phase 3 - Manage the change.
D. Phase 4 - Reinforce and sustain the change.

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Question
A project manager is leading an agile project that is in the execution phase. After a
couple of sprints, the project manager realizes that the team's estimates are not
realistic.
What action should the project manager take to remove this impediment?
A. Ask the team to address this issue at the next the retrospective to avoid
impacting the sprint in progress.
B. Obtain approval from project sponsor to add a contingency buffer to the sprint,
and change the end date.
C. Ask the team to address this issue at the next standup, and meet the
commitment for the sprint in progress.
D. Organize product backlog refinement sessions to better understand the scope
and review estimations.

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Question
A project is under scrutiny for its amount of water usage. The government's water
licensing branch is changing its policy to be more restrictive.
What should the project manager do?
A. Align project resources to oppose the new water license standard.
B. Cancel the project because of the uncertainty introduced with the policy change.
C. Assess the impact of the policy change on the project scope.
D. Create a new project schedule based on potential changes to the water policy.

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Question
A project manager is working on a complex project with multiple team members and
sponsors. What should the project manager do before obtaining project approval and
buy-in?
A. Complete a stakeholder analysis.
B. Meet with the stakeholders.
C. Conduct a strengths, weaknesses, opportunities, and threats (SWOT) analysis.
D. Perform a risk analysis.

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Question
A project manager is assigned to a legacy system modernization project. The project
management plan is solidified and the requirements have been handed off to the IT
department for development. However, the company's CEO announces the
company's new strategic direction and upcoming plans for an enterprise resource
planning (ERP) implementation.
What should the project manager do?
A. Ask the project sponsor for recommendations to keep the project on track.
B. Understand and clarify how the existing project aligns with the overall
organization vision.
C. Conduct a project team meeting to plan and confirm resource assignments for
the new project.
D. Review the project schedule to ensure the project will be completed on time.

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Question
A project manager is tasked with delivering a new solution. The project is very
important to the CEO, and the CFO is the product owner. While in the middle of the
testing phase, the CFO requests an additional nonfunctional requirement to shorten
the frequency of transaction processing. This additional requirement will impact the
launch date.
What should the project manager do to address this impact?
A. Reason with the CFO to postpone the inclusion of the new nonfunctional
requirement to a later post-launch date.
B. Ask the team to update the product backlog with the new nonfunctional
requirement and rebaseline the project plans.
C. Ask the CEO to intervene to stop the new requirement as solution development is
now complete and testing is underway.
D. Validate the scope of the new nonfunctional requirement to determine its impact
on the go-live date.
29 of 175
Question
Suppose a stakeholder in the project is always late on critical project decisions even
though they set the deadlines.
What can the project leader do to reengage this stakeholder?
A. Have a formal interview with this stakeholder.
B. Remove this stakeholder from the project.
C. Brief the steering committee weekly.
D. Add the issue to the risk register.

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Question
A project management team is developing a project management information system
(PMIS) as a collaboration tool for internal and external stakeholders. A dashboard is
updated monthly with information on the project's performance.
What type of communication method does this describe?
A. Corporate intranet
B. Interactive
C. Project progress reporting
D. Pull

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Question
A team is assembled for a new project that will be using a predictive approach
through requirements gathering and an agile approach for development and testing.
Not everyone on the team has experience working in agile. The schedule has started
slipping due to the unclear structure of the agile development approach.
What should the project manager have done to avoid this situation?
A. Set up weekly status meetings to review team progress and regularly escalate
delays.
B. Met with the team, allowed team members to make decisions about what to do,
and established performance goals.
C. Established daily standup meetings to track team progress and escalate delays
to stakeholders as appropriate.
D. Conducted routine meetings and identified team members who are under
performing.

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Question
In your project you need some assistance facilitating meetings, following up on
action items, introducing new team members, and mediating conflicts.
Who would be the most suitable team member type to assist you with those
activities?
 A. Power Oriented team member.
B. Affiliate Oriented team member.
C. Achievement Oriented Team member.
D. Delivery Oriented Team member.

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Question
A new project manager is assigned to lead an agile project. The project manager
wants to use motivation to encourage the team to perform well throughout the
project.
What should the project manager do?
A. Implement a reward system aimed to keep the team engaged and motivated.
B. Use the management reserves to fund some team-building activities.
C. Inflate project estimates to provide a financial buffer for team activities.
D. Ask project sponsor to fund more for team building activities.

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Question
There is a conflict between two team members regarding a project task. Which
conflict resolution method should project manager use to make it win-win situation?
A. Collaborate/problem solve
B. Force/direct
C. Smooth/accommodate
D. Compromise/reconcile

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Question
During the last iteration of planning in an agile project, the team discovers that
mandatory regulations were not included in the minimum viable product (MVP). What
should the project manager do?
A. Ask the team to include this regulatory requirement in the iteration backlog.
B. Ask the product owner to review the priority of this regulatory requirement.
C. Ask the stakeholders to review the priority of this regulatory requirement.
D. Ask the sponsor for approval to include this regulatory requirement in the iteration
backlog.

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Question
A project manager is assigned to a project that will ensure that the organization
meets regulatory compliance with new legislation. In which phase of the project will
the compliance requirements be documented in the project?
A. Initiation phase
B. Planning phase
C. Execution phase
D. Closing phase
37 of 175
Question
An agile practitioner has been assigned to lead a software development project in a
relatively new industry where the external compliance standards are not clearly
defined. What should the agile practitioner do to ensure that the project succeeds?
A. Speak to agile managers in other organizations with the same challenges to
learn how they address issues.
B. Develop a set of standards that work for the role and support the team in
implementing them.
C. Use global best practices as a guide for project implementation incorporating the
new technology trends and monitoring compliance standards.
D. Refer to other previous data that exists from related industries.

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Question
A project manager is on a project that has a significant dependence on market
changes. The PMO recommended to use an agile approach and the project
manager scheduled reference checks to select the implementation partner. To be
successful, agile needs a high level of trust between the client and vendor.
Which of the following aspects should the project manager look for to build trust that
the vendor can deliver? (Choose 2).
A. Processes and tools - to ensure that the vendor used an efficient and
repeatable delivery approach
B. Technical excellence - to ensure that the deliverables were completed as soon as
possible and of a high quality
C. Perseverance - to ensure that the vendor overcome the challenges inherent to
frequent scope change
D. Planning skills - to ensure that the vendor met the costs and milestones agreed in
the contract

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Question
A project manager must make decisions daily, regardless of the decision's level of
importance or criticality. What should a project manager do to ensure their decisions
are unbiased and rational?
A. Utilize data without checking for accuracy
B. Understand they cannot achieve everything
C. Make decisions quickly
D. Make decisions only when the results are certain

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Question
A project manager has been on a project from the very early stages and knows there
are numerous assumptions and dependencies that are built into the solution. What
should the project manager do next?
 A. Get support from the project sponsor to assign a dedicated resource to
monitor and track the benefits realization.
B. Ask the project management office (PMO) to implement a benefits measurement
system to verify the benefit metrics, owners, and risks.
C. Ask the project team to record all the assumptions in the assumption log and
track all the changes.
D. Organize a brainstorming session to develop a risk mitigation plan to ensure the
risks are under control.

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Question
An organization previously using predictive approaches has recently decided to
adopt the Scaled Agile Framework (SAFe®) approach. A critical project for the
organization is in the middle of the execution phase at the time of this decision.
Which approach should the project manager use to continue the project delivery?
A. Scrum
B. Kanban
C. Predictive
D. Large-Scale Scrum (LeSS)

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Question
In a project, there is a stakeholder who does not see any benefit for the project.
Sometimes the stakeholder uses politics to place obstacles to prevent a successful
project completion.
What is the personality of this kind of stakeholder?
A. Stoic
B. Neutral
C. Champion
D. Antagonist

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Question
You are the Project Manager in a project that just completed the build phase. During
the Business Acceptance Testing the client complains the quality of the deliverable is
unacceptable. After investigation you identify that the main cause is lack of
engagement and collaboration between the Scrum Team members.
How this issue could've been avoided?
A. Providing detailed instructions on how and when the work should be done.
B. Requesting detailed documentation and sign offs between project phases.
C. Implementing detailed tracking of project progress, productivity and costs.
D. Providing a clear vision and empowering the team making them accountable.

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Question
A project team in the middle of an incremental delivery project decided they need the
help of a subject matter expert (SME) who is working in a different department. The
project team asked the SME to join their team and assist in a specific task and they
informed the project leader about this action.
What should the project manager do?
A. Check the project budget and assess the impact and feasibility of adding an
additional resource
B. Talk with the project sponsor and get approval, explaining that this resource is
important and crucial
C. Talk to the functional manager of this needed resource and check their
availability and bandwidth
D. Facilitate the coordination of resources with the needed resources based on the
teams working agreement

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Question
A project manager is managing a project with a very aggressive delivery schedule
and a firm completion date. The project requires expensive and fragile components
that are prone to rework and rejections. The project manager is developing the
vendor selection criteria.
What should be the strategy for vendor selection?
A. Lowest price regardless of the vendor's warehouse location.
B. Acceptable price if the vendor is closer to the project site.
C. Project sponsor's recommendation based on past experience.
D. Team members' recommendations based on past experience.

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Question
A project manager works in a matrix organization and manages an internal software
development project to improve the company's tracking system. The project is
scheduled to be completed in one month. Some benefits will be realized once the
system is online, however full benefits will not be realized for a while. Although the
project manager will track benefits through project closure, the project manager is
concerned about tracking the benefits of post-project activities.
What should the project manager do?
A. Request that a new project be initiated to monitor and report the achievement
of benefits.
B. Revise the benefits management plan to extend the project until all benefits are
realized.
C. Update the work breakdown structure (WBS) and project schedule with tasks to
track benefits realization.
D. Coordinate with the CFO to monitor the achievement of benefits after the project
closes.

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Question
A project manager is not able to complete the list of project objectives due to
conflicting directives from two department directors. Which approach would allow the
directors to adjust their directives with a win/win outcome?
A. Collaborate/problem solve
B. Withdraw/avoid
C. Smooth/accommodate
D. Force/direct

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Question
An aggressive and low-influence stakeholder disrupts a kick-off meeting by
complaining about procedural violations in past projects. The project manager's
research reveals that the violations had no significant impact.
Which conflict resolution method should be used to eliminate the stakeholder from all
project involvement?
A. Withdraw/avoid
B. Smooth/accommodate
C. Force/direct
D. Compromise/reconcile

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Question
A project team is working on determining dependencies for approximately 350
activities for an ongoing project. Which actions should the project team take to
manage dependencies successfully? (Choose 2).
A. Communicate the dependencies to the sponsor.
B. Assess and document the dependencies.
C. Communicate the dependencies to the customer.
D. Ensure that the dependencies are monitored.
E. Ensure you use only finish-to-start dependencies.

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Question
A project manager had just started a long-term project when the government
implemented new legislation that all engineers working in the state need to be
registered. Registration is based on work area, experience, and professional
development completed in the last 3 years. Due to budget constraints in the
company for the past three years, there were limited opportunities for engineers to
gain formal professional development.
How should the project manager handle the situation?
A. Send a request to the change management board to assess the situation.
B. Review the team's skills matrix and update the resource management plan.
C. Send all of the engineers to professional development to meet the requirements.
D. Inform the engineers that they need to be registered to keep working for the
company.

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Question
A new regulation has been approved that will impact the deliverables in the fourth
phase of the project. The delivery is following an iterative approach and is currently
completing the second phase.
What should the project manager do next?
A. Consult with the project sponsor to discuss a cost increase.
B. Get approval for the additional budget from the steering committee.
C. Meet with subject matter experts (SMEs) to assess the impact to objectives.
D. Acquire approval for an exception to the implementation of the new regulation.

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Question
A project team has recently finished a sprint for developing two features for a fleet
management system. Although the team delivered the required features, they
encountered several issues and conflicts during the sprint. Team members were
upset about this experience and are now showing a lack of motivation due to what
has occurred.
What can the project manager do to help increase the team's motivation and
engagement with the project?
A. Set up one-on-one meetings with the project team members.
B. Review sprint progress with the project team members.
C. Review sprint planning procedures with the project team members.
D. Perform a sprint retrospective with the project team members.

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Question
A project manager is helping their organization transition from utilizing predictive
methods to agile methods. One team member asks when high-level requirements
definition and solution design activities should be done in an agile methodology.
How should the project manager respond?
A. In agile, these activities must start as soon as the project team is assembled,
preferably in sprint one.
B. In agile, the team should plan to perform some of these activities as part of sprint
zero before starting development.
C. In agile, the team should avoid waste, so these activities must be done as part of
development.
D. In agile, the team follows the last responsible moment strategy and should defer
those activities as much as possible.

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Question
A company starts implementing Scrum. About halfway through the first sprint,
communication issues develop. Some project team members are not in sync with
other team members.
What is the cause for this communication gap?
A. The communications management plan has not been developed.
B. The project status dashboard has not been updated.
C. Daily standup meetings were not held or enforced.
D. The project sprint board has not been updated.

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Question
A project manager is leading a project that entails transitioning to agile. The project
will pilot the agile delivery modeled around using four resources from a vendor,
working alongside two internal resources with no agile experience. The project
manager need to act as a coach for the project team and help them understand the
differences between the functioning of a traditional project team and an agile team.
Which is the foundation of an agile team behavior?
A. Result focus
B. Trust
C. Collaboration
D. Accountability

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Question
A project manager leads two teams who typically work on three or four concurrent
short projects. The teams are motivated and comply with Six Sigma practices.
Which type of waste will most likely occur in this situation?
A. Defects
B. Time wasting
C. Partially done work
D. Task switching

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Question
What should a project manager do first when people are not following the project
compliance process?
A. Escalate the issue to senior management or the sponsor
B. Initiate an audit process
C. Log the non-compliance and watch the progress
D. Understand the reasons for non-compliance

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Question
A project manager is managing a hybrid project with a fixed time and fixed price
agreement. The project manager is having difficulty getting the adaptive team to
submit their time sheets. The feedback received from the team is that work will be
delivered every 2 weeks and that no time sheets are required. However, the project
manager needs the time sheets to complete a cost assessment of the project.
What approach should the project manager take to ensure all team members submit
their time sheets as required?
A. Ask the project management office (PMO) to ensure the team submits their
time sheets.
B. Send a weekly reminder to each team member to submit their time sheets.
C. Discuss the time sheets with the team during daily standups and team meetings.
D. Change the submission date for the team members' time sheets.

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Question
A large-scale, multiyear transformation project was completed as per the defined
requirements and within the approved budget and schedule. The requirements were
also validated and confirmed by the business. However, the post-delivery analysis of
the project revealed that the project did not provide benefits as expected.
What should the project manager have done to avoid this?
A. Ensured the requirements were properly captured in the product backlog
B. Created a business strategy to assist with organizational change management
C. Improved the status reporting processes to highlight project results
D. Measured and demonstrated business value throughout the project

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Question
A project manager in an organization selects an agile delivery for a cutting-edge
technology project. The project manager develops a professional network and wants
the product owner to join this network.
Which two benefits will the project manager use to encourage the product owner to
join and participate in the network? (Choose two).
A. Access to global knowledge and workforce
B. Lower risk and cost
C. Opportunity to engage with resources
D. Formal professional network

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Question
An unforeseen issue results in the need to procure a new piece of machinery critical
for meeting quality specifications. From where may the necessary funds be
obtained?
A. Key stakeholders
B. Management reserve
C. Contingency reserve
D. Project sponsor

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Question
A business environment has become unstable because a stakeholder has altered
the project deliverables and outcomes in the middle of the execution phase. Taking
the stakeholder into consideration, how should the project manager ensure the
project benefits are delivered?
A. Ensure the project team agrees to the project management plan and provide
the stakeholder with constant updates.
B. Combine both agile and predictive approaches and manage changes to the
overall scope with minimal deviations.
C. Ensure the project's deliverables and objectives are tailored to the initial
requirements.
D. Engage the stakeholder based on level of impact and ensure their requirements
are captured adequately according to change management process.

63 of 175
Question
A project team is working on a regulatory application that has a fixed duration for
delivery. The team is using a hybrid approach and has divided development into
three sprints. The first two sprints have not produced the required results mainly due
to delays from functional units. The finance director is agitated due to the imminent
sanctions if the application is not completed, and the project team is demoralized.
Who is responsible for inspiring the project team?
A. Product Owner
B. Financial Director
C. Functional Manager
D. Project Manager

64 of 175
Question
A project manager has started developing a plan for a new project. During the first
planning meeting, the stakeholders ask about the project's value and how it relates
to the organization's goals.
What should the project manager do next?
A. Refer the stakeholders to the scope management plan.
B. Refer the stakeholders to the project charter.
C. Invite the project sponsor to join the meeting to address questions.
D. Ask the project management office (PMO) to provide the necessary
documentation.

65 of 175
Question
A project manager is handling virtual teams around the world. What should the
project manager do to overcome cross-cultural differences?
A. Create grapevine communication channels and invite team members to
contribute freely
B. Nurture stronger personal boundaries and individual sovereignty
C. Create an environment where team members can openly communicate
D. Create a shared understanding of team goals and objectives

66 of 175
Question
A new project manager at a company is contracted to build a traffic measurement
and control application. The municipality has just rejected the traffic measurement
portion of the application because of non-compliance with national regulations.
Who is responsible for achieving compliance with the national regulations?
A. Team Member
B. Product Owner
C. Scrum Master
D. Sponsor

67 of 175
Question
A project team is actively engaged in the preparation of the last delivery before the
final product is live in production. What should the project manager do to make sure
that the whole team is in full sync?
A. Ensure the team is attending the daily meetings and participating actively
B. Ensure that the needed information is available and accessible to each and every
member
C. Ensure to visualize the work to be done on a white board visual and accessible to
all
D. Ensure there is a room for the team to have regular conversation whenever
needed

68 of 175
Question
A project manager is leading a remote home office implementation. The project
manager is surprised with early signs of resistance from key stakeholders in the
organization. The key stakeholders strongly disagree with the change and will
require more persuasion than the project manager originally expected.
Which two tools and techniques should be used to identify the organizational and
project influence of the stakeholders? (Choose two)
A. Stakeholder matrix
B. RACI chart
C. Stakeholder analysis
D. Stakeholder map
E. Engagement map
69 of 175
Question
A project manager notices that the project is behind schedule because materials
delivery was delayed. The procurement team informs the project manager that new
government-imposed rules for the procurement of these materials caused this delay.
In what plan should these new rules be documented?
A. Procurement management
B. Communications management
C. Stakeholder engagement
D. Schedule management

70 of 175
Question
An international company is implementing an innovative technology at one of its
production plants. The technology has already demonstrated positive returns at
another site.
What should the project manager consider as a key aspect of the successful
implementation of this technology?
A. Assess the business case to ensure the return on investment (ROI) meets or
exceeds the performance indicators of the first site.
B. Consult with the technology manager to ensure the technology can fit in the new
site.
C. Conduct an information-sharing workshop to present the new technology and its
benefits to the new site's stakeholders.
D. Develop the project charter for implementation at the new site using the lessons
learned from the first site.

71 of 175
Question
Midway through project execution, several stakeholders raise concerns about team
performance and delivery. The project manager believes the project is progressing
per the approved scope, budget, and schedule.
What should the project manager do next?
A. Email the stakeholders to assure them of action.
B. Consult the communications management plan to manage stakeholders'
expectations.
C. Ask the project sponsor to intervene.
D. Ask stakeholders to escalate their concerns to the CEO.

72 of 175
Question
A project manager is working on a project where a few important components are
delivered by a vendor. The project manager notices that there are productivity issues
caused by the difference in time zones.
What should the project manager recommend to solve this issue?
A. To closely monitor the project schedule and take action if milestones are
missed
B. To find a common space and re-locate the vendor team with the project team
C. To terminate the engagement and find a new vendor on the local time zone
D. To ask both teams to change their working hours to a common time zone

73 of 175
Question
Good communication etiquettes of a Project Manager include the following when
sending emails, except:
A. Always responding immediately to emotional messages
B. Knowing your audience
C. Always being courteous
D. Using proper grammar, spelling, and punctuation

74 of 175
Question
While reviewing a status report, a project manager notices that, over a period of six
months, the coding quality for one developer is statistically lower than another
developer assigned the same task. Which tool should the project manager use to
trace the problem's source back to its actionable root cause?
A. Histogram
B. Control chart
C. Scatter diagram
D. Ishikawa diagram

75 of 175
Question
A complex technology project is in the execution phase. New technologies are added
to the backlog based on customer requirements, which will involve significant
changes to the deliverable.
What should the project manager do to satisfy the customer?
A. Replan the sprints and releases to meet every expectation of the customer.
B. Manage customer expectations based on the organization's business needs.
C. Accept the new requirements, and schedule meetings to plan a new release
schedule.
D. Push the project team to increase flexibility and accept the new challenge.

76 of 175
Question
What are the main outputs of the risk identification process?
 A. Risk report and risk register
B. Risk report, risk register, and project documents updates
C. Risk management plan, risk register, and risk responses
D. Risk report, probability, and impact matrix

77 of 175
Question
A company's leadership team has decided to invest in a new product using an agile
approach. The commercial and product teams have started the planning activity for
this new venture.
Which three key factors does the project manager need in order to deliver this
product? (Choose 3)
A. Product vision
B. Product roadmap
C. High-level product backlog
D. Key performance indicators (KPIs)
E. Schedule performance indexes (SPIs)

78 of 175
Question
During the development of a project, the project manager noticed that results are not
as good as expected. Which tool or document shows which elements are impacting
the key metrics?
A. Pareto chart
B. Run chart
C. Project charter
D. Risk register

79 of 175
Question
During product backlog prioritization, a stakeholder from the legal department and
the product owner are not in agreement about the order of a particular item. The
product owner states that the proposed order is adding maximum value to the project
and the stakeholder states that this is a government legal prerequisite.
What should the project manager do in this situation?
A. Respect the product owner's prioritization due to the methodology used.
B. Look for similar situations in the lessons learned to find a solution.
C. Use negotiation techniques to obtain an agreement that will benefit both parties.
D. Customize the project in order to be in compliance with the restriction.

80 of 175
Question
In a five-year program, many project team members have joined and left the
subprojects. Because of this, conflict among team members often occurs.
Which technique should the project manager use to resolve the conflicts long term?
 A. Forcing
B. Smoothing
C. Compromise
D. Problem-solving

81 of 175
Question
In the middle of project execution, the main project sponsor leaves and a new
sponsor is assigned. The new sponsor is requesting major revisions to the
deliverables.
What should the project manager do?
A. Implement all the changes to the deliverables.
B. Request additional resources to adjust the deliverables.
C. Evaluate the possible impacts of the changes.
D. Extend the project timeline to include the changes.

82 of 175
Question
Due to a budget issue, the project team decides to use low-cost equipment with
higher testing uncertainty to reduce cost. However, the test results are unstable and
are creating discrepancies. One of the team members is aware of the situation and
proposes to use high-resolution equipment with lower test uncertainty to increase the
testing quality.
How should the project manager respond to this proposal?
A. Reject the proposal due to budget constraints and follow the quality
management plan.
B. Accept the proposal because the high-resolution equipment produces precise
test results with lower test uncertainty.
C. Evaluate the proposal to determine if the high-resolution equipment produces
precise test results with lower test uncertainty.
D. Accept the proposal because budget is not an issue when quality assurance is
taken into consideration.

83 of 175
Question
Due to organizational changes, a key stakeholder is replaced by a new employee.
The next status review meeting to update project progress will not take place until
next month.
What should the project manager do next?
A. Schedule a separate meeting with the new stakeholder to brief them on
project status.
B. Prepare and send a project status report to the new stakeholder for review.
C. Seek advice from the project sponsor on how to obtain support from the new
stakeholder.
D. Wait for the next communication window to share information with the new
stakeholder.

84 of 175
Question
During a feedback meeting, the project manager is informed by team members that
validating deliverables is difficult due to the fact that technology requirements keep
changing before the due dates of their handover causing rework. The project
manager suggests a more appropriate project management methodology to be
adopted to address this occurrence for upcoming projects.
Which project management methodology will work for this team?
A. Agile
B. Predictive
C. Waterfall
D. Incremental

85 of 175
Question
A virtual project team is composed of members from various countries with cultural
differences. The project manager is concerned that cultural differences may lead to
miscommunication and conflict.
What should the project manager do to effectively mitigate against potential
conflicts?
A. Collaboratively define and communicate the project-specific ground rules.
B. Require that all communications within the project team are in written form.
C. Appoint the senior member of one country's team to act as arbitrator if a conflict
arises.
D. Make all conflict resolution decisions and then inform the team.

86 of 175
Question
A project manager is working on a hybrid (predictive-agile) project. During a standup
meeting, a team member mentions that because of experience on a previous project,
they think that one of the upcoming deliverables may need to comply with
government regulations.
What should the project manager do next?
A. Escalate the issue with the project management office (PMO) so they can
determine if any compliance is required.
B. Stop the project until it is confirmed that the deliverable is subject to any
regulations.
C. Review lessons learned from the previous project to determine if any compliance
is required.
D. Remove the task from the critical path and assign the resource to work on
another requirement.
87 of 175
Question
What is the main goal of a Visionary leadership style?
A. To support the team to self organise and decide a common vision.
B. To champion the adoption of the latest technologies and practices.
C. To provide long-term direction and engage the team to deliver it.
D. To prioritise and assign the tasks that are aligned with the vision.

88 of 175
Question
A project manager is working on a complex project with many stakeholders and
conflicting priorities. Senior management asked the project manager to avoid "noise"
specifically for political projects.
Although it is difficult to find resources for the project, what should the project
manager do to ensure smooth progress of the project?
A. Apply "If you do something nice for me I'll do something nice for you."
B. Be consistent with words and actions to avoid conflicts with the stakeholders.
C. Utilize compliments to obtain resources, and cooperate toward mutual goals.
D. Allocate the scarce resources efficiently to meet the needs of the project.

89 of 175
Question
A project manager is working on a wastewater treatment project for a factory. During
project execution, the government released new environmental protection standards
that are more stringent than the previous standards. The project needs to be
updated in order to meet the new standards.
What should the project manager do first?
A. Check the risk register to determine if this risk was documented.
B. Propose a change request and send it to the change control board (CCB) for a
decision.
C. Meet with the project team to understand the impact of government regulations
on the project scope.
D. Negotiate a new standard adoption timeline with the government agency.

90 of 175
Question
The team informed the project leader that they are not sure of the stakeholder
needs, despite the multiple collection requirements efforts and engagement in status
meetings.
How should the project manager approach this issue?
A. Require the team to work with the stakeholders to analyze their detailed
requirements and sign off on the specification
B. Discuss with the team the option of canceling the project since the risk is too
great to continue
C. Ask the team to write a collection of user stories to capture the needs, prioritize
and manage the stories
D. Document what the team believes the stakeholders need, show it to
stakeholders, and ask for their feedback to share with the team

91 of 175
Question
Which statement correctly differentiates management from leadership?
A. Managers ask how and when; leaders ask what and why.
B. Managers focus on long-term goals; leaders focus on short-term goals.
C. Managers challenge the status quo; leaders accept the status quo.
D. Managers inspire trust; leaders rely on control.

92 of 175
Question
A project manager has been on a complex project that begun eight months ago. The
project manager has a quality team that have been working hard, are motivated and
successful.
What type of management and leadership should the project manager use at this
stage?
A. Empower them to improve results
B. Support with periodic iterations and feedback
C. Help with conflict resolution
D. Feedback, coaching or help only when they ask for it

93 of 175
Question
A pilot project is ready to close and the project team wants to capture the challenges
that were overcome and the opportunities for future work. Where will they document
this information?
A. Organizational process assets updates
B. Work performance report
C. Project management plan
D. Lessons learned register

94 of 175
Question
The local government regulator for industry A has notified all companies that a new
project will be implemented to facilitate information reporting to an international
regulator. However, due to the nature of the project, there is a possibility of changing
requirements while the delivery date remains fixed. The project manager assigned to
this initiative is concerned about the uncertainty and short timeline for delivery.
How should the project manager best prepare to address this situation?
 A. Identify and analyze potential risks, and develop mitigation strategies to
accept, avoid, or transfer the risks.
B. Create a contingency plan using the crashing technique to expedite project
activities if needed.
C. Implement iterative and incremental approaches in relevant areas of the project
to accommodate changing requirements.
D. Enhance communication strategies and engagement with the local government to
ensure alignment and timely updates.

95 of 175
Question
The implementation of a business requirement for an IT project impacts several
applications. The application owner notices that changes to a function in application
X can be started only upon completion of the development of a new feature in
application Y.
This is an example of what dependency?
A. Start-to-start (SS)
B. Finish-to-start (FS)
C. Start-to-finish (SF)
D. Finish-to-finish (FF)

96 of 175
Question
During a business status meeting, the project manager acknowledges that several
market conditions have recently changed dramatically. As a result, the expected
value of the project in progress may be threatened.
What should the project manager do next?
A. Stop the project immediately due to uncertainty that the project will deliver the
expected value.
B. Continue with the project since the project manager has not been formally
informed of any change in market conditions.
C. Ask the project team to investigate the evolution of market conditions during the
last 6 months.
D. Meet with the project sponsor to discuss the information and ask if the
organization still supports delivery of the project.

97 of 175
Question
A project manager is asked to manage a project that will allow the company to
comply with a new, upcoming regulation. Just after project kick-off, the scope is
modified to have the project team now work on specific tasks, while a global team
will manage the program for several countries in parallel. The project management
plan has not yet been shared, and the deadline to complete the project is fixed.
What should the project manager do to handle the scope and changes?
 A. Create a risk entry in the risk management plan due to the lack of a global
project management plan.
B. Formalize the change in the scope with the project sponsor to limit accountability
for the specific tasks.
C. Review the organizational process assets (OPAs) from similar situations and the
approaches that were implemented.
D. Define an initial backlog and start working on the clearest tasks, then
incrementally refine the scope.

98 of 175
Question
A project manager is working on a project that will deliver a solution in country A.
Due to the potential for a security breach, country A's government is banning the
technology that will be used in the project's solution, adversely affecting the project.
The project manager is close to completing the installation for the project after
already procuring the materials and the banned technology.
What should the project manager do?
A. Review the project management plan and follow the process for change
control.
B. Request that the legal team review the change and determine the appropriate
response.
C. Meet with the project sponsor about the issue and request direction for next
steps.
D. Inform the customer that the project cannot deliver the defined scope.

99 of 175
Question
During a project's execution, a previously unidentified stakeholder within the
customer's organization requests a change that could affect the project's scope. The
stakeholder's influence within the customer's organization is strong.
What should the project manager do first?
A. Schedule a meeting and, based on the outcome, update the project
management plan.
B. Issue a change request to the change control board (CCB).
C. Identify the new stakeholder and update the stakeholder register.
D. Meet with all stakeholders to discuss the change.

100 of 175
Question
A project manager is assigned to a project and the first task is to assist in creating
the Work Breakdown Structure (WBS). Which tool, technique or document is used as
starting point for an effective WBS creation?
A. Scope baseline
B. Activity list
C. Project charter
D. WBS dictionary

101 of 175
Question
During a retrospective meeting, team members show disengagement, stating that
they are repeating the same ideas over and over.
How can the project manager best handle this situation?
A. Ask the team members to pay more attention to the session even if they think
they know what is coming.
B. Ask the team members to give their feedback, even if it is the same as other
team members, to stress their points.
C. Encourage the team members to provide better feedback as they know the
questions already.
D. Encourage the team to provide ideas for process improvement and support
changes based on the feedback received.

102 of 175
Question
A project manager is working on a project with internal stakeholders only and was
warned by the project sponsor that some stakeholders require special attention. The
organization is very hierarchical.
Which of the following models should be used in this instance?
A. Power-Interest Grid
B. Power-Influence Grid
C. Interest-Influence Grid
D. Interest-Impact Grid

103 of 175
Question
A design project is ready to be transferred to production. What activity is required for
phase closure?
A. Determine summary budget.
B. Manage quality.
C. Ensure preventive actions are completed.
D. Record impacts of tailoring to any process.

104 of 175
Question
While forming a team to work on a global project, the project leader calls for an ice
breaker meeting between the diverse team members.
What should the project manager do to motivate the team to express their
expectations?
A. Ask the team members to write their expectations on post notes
B. Ask direct questions to each team member and wait for their responses
C. Inform the team members about the incentives of the project success
D. Start by doing a team self-assessment to increase team autonomy

105 of 175
Question
A project manager notices that a project is not running well. What is the first step the
project manager needs to take in order to make a decision on how to progress with
the project?
A. Identify the problem
B. Brainstorm meeting
C. Establish a measurement criteria
D. Set a goal

106 of 175
Question
A project manager has asked every team member involved in a conflict to make a
sacrifice to resolve the situation. This approach corresponds to which conflict
resolution technique?
A. Compromise/reconcile
B. Collaborate/problem solve
C. Smooth/accommodate
D. Withdraw/avoid

107 of 175
Question
For virtual teams, the following are the boundaries that teams need to work through
for successful project outcomes, except:
A. Interpersonal interactions and developing relational capital
B. Working practices and routines
C. Knowledge diversity
D. Personal Convenience

108 of 175
Question
A company is going through an organizational change. Most of the senior
management has changed, including the project manager's direct supervisor. The
supervisor has an aggressive working style, and has made critical comments to the
project manager regarding the ongoing project, without really understanding the
situation. The project manager feels uncomfortable working with the new supervisor.
What should the project manager do next?
A. Hold a project review meeting to explain the key points of the project to the
new supervisor.
B. Apply the new supervisor's recommendations to the project.
C. Evaluate the impact of the organizational change to the project.
D. Communicate to the project team that they need to be ready to embrace change.
109 of 175
Question
A project manager is involved in an e-commerce development project. The project
has been completed successfully using the hybrid model and initiated operations
handover. The project manager notices that the development team is relaxed and
not spending time on the handover process, which is impacting application support.
How should the project manager handle this situation?
A. Call for a steering committee meeting and escalate the issue.
B. Discuss with team and PMO and take PMO support to lead the knowledge
transfer.
C. Determine the cause of the issue and take appropriate disciplinary action.
D. Treat this as a new project and plan for the knowledge transfer.

110 of 175
Question
Which leadership style would help people to connect, even when working remotely
and never having met each other?
A. The participative style
B. The Affiliative style
C. The Pace Setting style
D. The Coaching style

111 of 175
Question
A project manager is working on a project that is part of a large business
transformation initiative. The project has gained support from the quality
department's executives. Even though the scope is not yet finalized, the sponsor was
able to obtain a large contingency budget to cover any scope changes and they
assured the project manager that money is not an issue. All of these changes are
expedited due to the strategic importance of the project.
What should be the project manager's primary focus in developing the strategy to
manage change?
A. Develop a stakeholder needs assessment
B. Develop a work breakdown structure (RBS)
C. Develop a risk breakdown structure (WBS)
D. Develop an organizational communication plan

112 of 175
Question
A customer requested a change in functionality for a product that will be delivered in
the next sprint. The responsible specialist for this change is also assigned to a
deliverable for another project. The project manager needs to negotiate the
availability of the specialist.
Who is responsible for confirming the specialist's availability?
 A. Project sponsor
B. Functional manager
C. Product owner
D. Human resources

113 of 175
Question
During a new technology project, confusion arises due to the lack of a clearly defined
and communicated future state of the product. What should the project manager do
next?
A. Create and get approval on a benefits management plan.
B. Ask the project sponsor what the project outcome should be.
C. Discuss the scope and objectives with the functional owner.
D. Review the project's business case to identify alternatives.

114 of 175
Question
During final inspection of a deliverable, the quality team observes that there is a
deviation on a particular component. The customer, however, has not indicated
anything with regard to this in its specifications.
What should the project manager do?
A. Raise the matter to a technical expert.
B. Conduct a quality assurance audit.
C. Approve the deliverable as it does not deviate from any customer specifications.
D. Reject the deliverable, citing deviation from the project specifications.

115 of 175
Question
During project execution, a team member made a mistake resulting in a 1-week
delay to the project schedule. What should the project manager do with regard to this
error and delay?
A. Discuss the issue with the team, look for solutions, and offer to help and
support the team.
B. Make sure the impact of this mistake is understood by the team member who
made the mistake.
C. Escalate the issue to senior management to make sure a similar mistake won't
happen again.
D. Find a solution, communicate it to the team, and reinforce that it should be
implemented now.

116 of 175
Question
While conducting a retrospective meeting, team members were surprised from the
performance results of the team shared by the project lead. The team have all
expressed their ignorance of the measurements and availability of the different tools
in place.
What should have the project lead done to avoid this situation?
A. Ask the HR to explain the different performance measurement tools
B. Inform the team members to fill in feedback on a regular basis
C. Provide Team members with continuous feedback about their performance
D. Planning and define a clear performance measurement framework

117 of 175
Question
A team is working on a new product using a gated approach. After the third sprint
they noticed that the market needs may be changing, and the product may not fit the
new market needs.
What should the project manager do next?
A. Survey the market for possible impacts on the project.
B. Change the product’s scope to meet the new needs.
C. Finalize the product on time and budget to launch as planned.
D. Review the backlog to see the impact of the new needs.

118 of 175
Question
Following the start of a sprint, a key stakeholder constructed an email to a project
team voicing displeasure of the work that just commenced, despite being
inexperienced in agile. The stakeholder is insistent about changing the internal and
external deliverables.
What next step should the project manager take?
A. Request the team’s assessment of the matter at the next standup meeting.
B. Change the backlog and comply with the stakeholder’s request.
C. Facilitate a meeting with the product owner and the key stakeholder to align
on deliverables.
D. Encourage the stakeholder to participate in a discussion regarding backlog
clarification.

119 of 175
Question
While executing a critical iterative phase of a project, a problem previously identified
as a risk just became a confirmed issue, which has halted progress. After entering
the new item in the issue log, what should the project manager do next?
A. Increase communications and involve stakeholders in the resolution whenever
necessary.
B. Change the communications management plan and assign ownership to a
team member.
C. Escalate the issue within the team during the next project retrospective
meeting.
 D. Add the issue to the product backlog to bring it into focus during the current
sprint.

120 of 175
Question
A client requests a major scope change due to a change in the market environment,
which will significantly add to the project cost. This change is approved through the
change control process.
What should the project manager do to put the project on track?
A. Reevaluate the scope baseline and impact on the project objectives.
B. Use the management reserve to account for the schedule uncertainty.
C. Monitor risks to ensure the effectiveness of the risk management process.
D. Reevaluate the cost management plan to address the impact of the change.

121 of 175
Question
A project manager is on a project in a highly regulated environment with a very
formal governance process. The project manager is developing the resource plan
and identified that the project needs to engage a significant number of vendors.
Which of the following strategies will you use to reduce the procurement cycle?
(Choose 3).
A. Vendors that you used in past projects
B. Integrated team from various departments
C. Vendors recommended by management
D. Regulated vendor list
E. Focused expediting efforts

122 of 175
Question
A project manager is managing an agile project. In order to make sure there is
enough funding available for the project, the project sponsor is asking the project
manager for an estimate when the project will be completed.
How should the project manager respond to the sponsor?
A. Inform the sponsor that an estimate is not necessary, as agile supports
responding to change over following a plan.
B. Remind the sponsor that agile projects are not judged based on budget and
schedule.
C. Provide the estimate to the sponsor, as agile supports estimating.
D. Influence the sponsor to add a contingency buffer to the cost in case of a cost
overrun.

123 of 175
Question
Key legislation that impacts project approval is still being drafted for public comment.
No date has been provided for when it will become law. This may impact key project
milestones and development options.
What should the project manager do?
A. Apply for additional contingency to prepare for the anticipated delay in
passing the legislation.
B. Review the project scope and request a change to the scope that will exclude
activities associated with the legislation.
C. Review the project schedule and expedite parallel activities that are not
impacted by the legislation.
D. Continue with project development on the assumption that the legislation will
be passed in due course.

124 of 175
Question
A project's original budget at completion (BAC) was calculated as US$100,000, but
the estimate at completion (EAC) is US$120,000. If the schedule performance index
(SPI) is equal to 1, what is the cost performance index (CPI)?
A. Equal to 1.2
B. Less than 1
C. Equal to 1
D. Greater than 1

125 of 175
Question
During the execution phase of your project, a Resource Manager informed you that
one of the experts allocated to your project had to be motivated in order to perform
very well.
What would be the recommended actions to address this issue?
A. Remind the functional manager that is his duty to motivate his team
B. Remind the team member that there are penalties for bad behaviours.
C. Remind the team member that there are financial incentives for the team.
D. Remind the team member their important role and how it will be rewarded.

126 of 175
Question
A project execution phase overlaps with a holiday in the country where the majority
of team members are based. This phase is critical, and all team members are
required to work through the holiday. This negatively impacts team morale.
What should the project manager have done to avoid this?
A. Requested help from other teams based in other countries
B. Postponed project activities
C. Prepared the stakeholder engagement plan
D. Better developed the resource management plan
127 of 175
Question
A parent company announces an integration project for all of its subsidiary
companies. The integration project covers the legal, human resources (HR), and
finance departments of the subsidiary companies. Senior management is investing in
this as the company's first agile project and a new project manager has been
assigned.
What should the project manager do first?
A. Meet with the stakeholders to discuss risks.
B. Develop a team charter.
C. Plan to enhance the team's agile maturity level.
D. Develop a transition strategy.

128 of 175
Question
A project manager received an email from the factory regarding key equipment that
will not be delivered as planned. The project manager must make alternative
arrangements with other vendors to implement a temporary fix.
Who is responsible to confirm the resource availability for the fix?
A. Service provider
B. Functional manager
C. Product owner
D. Human resources

129 of 175
Question
A project manager is in a project that successfully delivered the pilot. The sponsor
decides to implement similar process improvement changes to all 15 departments in
the organization. The project manager needs assistance from the resource
managers in resourcing the project. The project manager first needs to develop a
resource profile to illustrate the needs for the scaled team.
Determine the extraneous criteria listed by the project manager
A. Technology
B. Cost
C. Experience
D. Compliance

130 of 175
Question
A project manager is managing a project whose sponsor has asked why some of the
components of the project were developed in-house. Where can this information be
found?
A. In the Procurement Management Plan, under build vs. buy decisions
 B. In the Project Charter, under the assumptions and constraints section
C. In the Technical Architecture Document, under solution boundaries
D. In the Solution Architecture Document, under project purpose and justification

131 of 175
Question
A project manager is working in an agile environment on a project that will span a
few years. The end user asks for a pilot in the first quarter of the project.
What are the optimal times to conduct a formal readiness review? (Choose two).
A. Every quarter
B. Every month
C. At major handoff points
D. At the beginning of the pilot
E. At the end of the pilot

132 of 175
Question
A critical software development project has been in development for the past six
sprints. A demonstration for stakeholders took place two days before the final sprint,
in which a new stakeholder voiced that the product would not meet expectations for
the market.
What should the project manager do next?
A. Discuss the matter with the project sponsor and new stakeholder and request
them to fix the expectation issue.
B. Review the scope and plan of the project with the new stakeholder.
C. Review the list of required tasks with the development team and new
stakeholder.
D. Follow the change management plan and revise the scope and plan upon the
stakeholders' request.

133 of 175
Question
Engagement and motivation can be successfully achieved by the project manager in
a virtual team by all the following, except:
A. Goal Setting
B. Task Structures
C. Inefficient Collaboration
D. Reward Systems

134 of 175
Question
A project team discovers an opportunity to enhance software without impacting the
budget or schedule. The team makes the enhancement without proper
documentation, which later causes production issues.
What process should have been conducted to prevent this?
 A. Control Schedule
B. Perform Qualitative Risk Analysis
C. Plan Scope Management
D. Perform Integrated Change Control

135 of 175
Question
At the completion of a project, customer agreement cannot be achieved through
negotiations. What should the project manager do next?
A. Inform project team members.
B. Initiate litigation since all work was completed.
C. Start the closing phase.
D. Explore arbitration.

136 of 175
Question
Project managers should wear a leadership face and drive the project team to
achieve the expected deliverables. What qualities should a project manager have?
(Choose 3).
A. Lead
B. Ethical
C. Adapt
D. Aggressive
E. Empower

137 of 175
Question
A geographically dispersed team successfully completed a project. The project
manager wants to quickly obtain the team's feedback for statistical analysis.
What method should the project manager use?
A. Video conference
B. Focus group
C. Questionnaires
D. Email

138 of 175
Question
A project manager is finishing a project and the sponsor is requesting insights on
benefits realization. How can the project manager calculate project outcomes value?
A. Evaluate qualitative and quantitative project benefits.
B. Price tangible benefits and divide them by expenses.
C. Conduct a retrospective financial assessment.
D. Assess outcomes and reduce them from the budget.
139 of 175
Question
A department store chain is in the implementation stage of a project to replace the
payment systems across all of its stores in multiple countries. The project planning
followed a predictive approach, and implementation is based on multiple iterations
for each country. Implementation in country C is stalled due to new laws regulating
the security of the new payment solution implementation.
Which two actions should the project manager take to avoid a significant delay on
the project? (Choose two)
A. Monitor compliance with the laws of each country continuously during
planning and after implementation in each country.
B. Document the legal compliance risks in the project management plan for
country C in the implementation phase and iterations.
C. Deploy alternative systems compatible with the security standards and legal
framework for country C.
D. Execute another country's implementation phase after validating the
compliance standards while a solution is prepared for country C.
E. Communicate the delay in the project to the steering committee, and place the
project on hold until a decision is reached.

140 of 175
Question
While performing a qualitative project risk analysis process the project manager finds
that the product is missing the "Definition of Done". What type of risk is this?
A. Commercial risk
B. External Risk
C. Management Risk
D. Technical Risk

141 of 175
Question
A majority portion of a local company was recently sold to an international company.
The new parent company is mandating the use of health, safety, and environmental
(HSE) regulations for all projects in the local company.
What should the project managers do to remain compliant?
A. Wait for the functional department responsible for HSE regulations to
communicate the process change.
B. Ask the functional department responsible for HSE regulations to assign a
new team member.
C. Speak with the project sponsor to get clarification about the new HSE
regulations.
D. Meet with the HSE team to understand the impact of the new regulations on
the projects.
142 of 175
Question
Quality management is a vital aspect of any project. Which of the following quality
control aspects is a component of a high functioning measurement system?
A. Accuracy
B. Non-precision
C. Non-repeatability
D. Duration

143 of 175
Question
During a project governance assessment, and after expending 40% of the approved
project budget, management approved the auditor's recommendation to have the
project terminated.
What should the project manager do next?
A. Compute the expected monetary value of the project and document it in
lessons learned.
B. Engage an independent consultant to justify project continuation.
C. Initiate the project closeout process and document lessons learned for future
reference.
D. Prepare a financial report to recognize the actual costs expended as sunk
costs.

144 of 175
Question
A project being run by a project manager is implementing a new technology. The
project manager wants to be sure that the project delivers business value.
What roles are critical in ensuring that the organization will benefit from the project
delivery? (Choose 3).
A. People and culture manager
B. Project manager
C. Business analyst
D. Customer lead
E. Technical architect

145 of 175
Question
A project manager is working on an agile project delivery to implement a supporting
technology platform for multiple departments within an organization. When planning
for a readiness review of the delivery, the team discussed that a resource be
allocated to perform this task.
Who should the project manager suggest?
 A. The product owner, responsible for maintaining the conceptual and technical
integrity of the features
B. The quality control (QC) manager, responsible for ensuring that the deliveries
meet the quality and efficiency standards
C. The quality assurance (QA) manager, being responsible of proposing
measures to correct or improve deliveries
D. The subject matter expert (SME), being responsible of ensuring the facts and
details are correct, and meet the requirements for the project

146 of 175
Question
A project leader and a product owner had a side conversation about the status of the
next delivery. The product owner raised concerns about the way the architecture
owner is dealing with the coming delivery.
What should the project leader do to address this issue?
A. Reassure the product owner not to worry and ask them to attend the daily
meetings.
B. Share the product owner's concerns with the architecture owner and ask for
their opinion.
C. Ask the product owner not to get involved and ignore the concerns until after
the delivery.
D. Make sure that team members attend daily meetings to discuss and resolve
issues.

147 of 175
Question
After several interviews with key stakeholders and checking the project charter, a
project manager found that the current project organizational structure is no longer
appropriate for the project's strategic goals. What should the project manager do
next?
A. Assess the lessons learned documents and validate which organizational
structure was used in the past for similar projects.
B. Ask the team to document the risk in the project risk register and develop a
risk response plan accordingly.
C. Evaluate the gaps between the current organizational structure and the
expected project benefits to determine required actions.
D. Ask the team to review the project charter and evaluate the project objectives
for relevance.

148 of 175
Question
A project manager is working on the development of a business case to secure
funding and resources. What is needed to ensure that the right priority is assigned to
the project?
A. Developing the most efficient delivery plan
B. Developing a clear and detailed project schedule
 C. Aligning the project with company’s goals and objectives
D. Aligning the project with company’s roadmap

149 of 175
Question
During a daily meeting, the project team raised an impediment that one of the
business subject matter experts is frequently changing the definition of done, and
expressed their fear that this is a sign of distrust. What should the project manager
do?
A. Remind the team to focus on their work, and commit to speak with the SME
B. Remind the product owner to support the team and speak with the SME
C. Remind the SME to keep the definition of done that was initially agreed
D. Remind the team that continuous feedback is important for success

150 of 175
Question
A new member joined a project during the execution phase. The work requires
strong collaboration with other team members.
What should the project manager do to foster a collaborative environment?
A. Send an email to the project team asking them to collaborate with the new
team member
B. Share all information available and allocate time to explain in detail the work
in progress
C. Organize a one-day workshop with the entire team to bring the new member
up to speed
D. Ask each member to describe their interests and experience in the next team
meeting

151 of 175
Question
What should a project manager do to obtain stakeholder agreement?
A. Update Resource Management Plan
B. Manage Stakeholder Engagement
C. Monitor and Control Project Work
D. Schedule a meeting between sponsor and stakeholders

152 of 175
Question
A company has undertaken a large transformation project to prepare itself for the
changing economy. During the execution of the transformation project, a new
technology emerges that was not foreseen in the risk management plan.
What should the project manager do?
A. Escalate this to the IT department and organize training for the impacted team
members.
 B. Revisit the procurement management plan and identify the impacted contracts
for upcoming purchases.
C. Revisit the risk management plan and apply the project risk planning process.
D. Escalate the issue to the next steering committee and facilitate a
brainstorming meeting.

153 of 175
Question
A project manager takes over a recently approved project. What will play a key role
in determining the communication method?
A. Stakeholder requirements
B. Frequency of distribution
C. Sender-receiver model
D. Meeting management methods

154 of 175
Question
A project manager new to an organization has been tasked with running the first
agile project. The project manager has decided to begin by assessing the
organization's ability to adapt to an agile project.
Which three characteristics of the organization will help to set up the project for
success? (Choose three)
A. Safe work environment
B. Key performance indicators (KPIs)
C. Willingness to experiment
D. Speed to market
E. Predictability

155 of 175
Question
A project manager is tracking an infrastructure project that is dependent on a service
provider. The service provider informed the project manager that some of the third-
party components will no longer be manufactured or supported. Upon an initial
review, this would significantly delay the schedule and increase the budget.
What should the project manager do?
A. Escalate this issue to the project sponsor.
B. Update the risk register.
C. Convene a review with the team.
D. Update the project status to reflect these findings.

156 of 175
Question
While forming the team to work on a global project with incremental deliveries, the
project leader shared the performance measurement plan with the team. Team
members did not appreciate the proposed plan, as they expressed it is not realistic.
What should the project leader do to ensure the team member's engagement in the
implementation of the performance management plan?
A. Ask the team members to abide by the plan, otherwise, they will not be
properly appraised.
B. Include self-assessments at the start, middle, and end of the project to
increase the autonomy of the team.
C. Ask the human resources team to deliver a presentation about the company's
performance measurements.
D. Talk to the team member on a one-on-one basis to convince them about the
benefits of the proposed plan.

157 of 175
Question
During the execution phase of a project, a new project manager is assigned to
replace the previous project manager. As the project manager starts managing the
project, they discover that team performance is significantly decreasing, which is
impacting the project's key performance indicators (KPIs). This team has delivered
good performance on similar projects in the past.
What should the project manager do next to improve this situation?
A. Review the resource management plan and organizational assets.
B. Implement compression techniques to bring the project back on track.
C. Call for a team meeting to identify the root cause for the declining
performance.
D. Estimate the baseline impacts and submit a change request.

158 of 175
Question
Due to commitments to another project, an accountant fails to deliver an important
report. What should the project manager have referenced to avoid this?
A. Responsible, accountable, consult, and inform (RACI) matrix
B. Timesheets
C. Resource allocation plan
D. Resource calendar

159 of 175
Question
A project leader noticed that a new team member is demotivated and always arrives
late to work, causing a delay in the deliverables. What should the project manager
do?
A. Ask HR to deal with the team member's attendance, advise them to arrive on
time, and remind them of the incentives at the end of the project.
B. Ask a senior team member to speak with the team member, share personal
experiences, and find out the reasons for the performance issues.
C. During the daily meeting, ask all team members to arrive on time, and plan an
event after working hours to celebrate the project progress.
 D. Talk with the team member on a one-to-one basis, emphasizing the
importance of teamwork and the value of each member's contributions.

160 of 175
Question
What approach should a project manager employ to encourage collaboration among
developers in an agile development model?
A. Acceptance testing
B. Behavior-driven development
C. Joint application development
D. Rapid application development

161 of 175
Question
A project manager is managing a project that has a component using agile. The
project sponsor asks the project manager to add a new component to this project
which is government regulated with new complex tax-rules with enough time
provided to implement these rules. The sponsor suggests implementing this new
component using predictive non-agile approach due to its complexity.
Which methodology will the project manager use for this new component?
A. Inform the project sponsor that you will manage the new component using
agile methodology as agile supports one-size-fits-all.
B. Use hybrid approach by continuing to manage the existing component using
agile, and the new component using predictive.
C. Manage the existing component as well as the new component using
predictive plan-based approach.
D. Seek guidance from project sponsor for which methodology will suit best for
new component.

162 of 175
Question
A project manager is leading a project that received a request for additional scope
caused by changes in market demand. The change request also seeks a more rapid
delivery time frame.
Which two actions should the project manager take? (Choose two)
A. Assess company performance and the scope of other projects to ensure
minimal impact.
B. Organize a workshop with the sponsors and ask them to increase the project
budget.
C. Collect data and analyze the business environment to validate the business
benefits.
D. Assess new technologies and competitors, then benchmark the change
against them.
E. Organize a risk workshop, then update the risk management plan and the risk
register.
163 of 175
Question
A delivery milestone is fast approaching but an item that is planned to be completed
is at risk. One of the team members starts to act defensively and is blaming others
for this issue.
How should the project manager act to avoid this?
A. Establish ground rules for interaction that the whole team must follow
B. Establish and maintain meaningful relationships between team members
C. Establish formal patterns of authority, responsibility, and accountability
D. Establish clear delegation and accountability-sharing principles

164 of 175
Question
A project manager for a small company is assigned to a project with a scope that is
complex and new. The program manager recommends creating a team with
individuals that can offer complementary expertise.
What are the characteristics of the network that should be built?
A. Central coordination, team members with internal and external stakeholders,
all participants abiding to the work agreement and set of rules
B. Self-organized, team members with internal and external stakeholders, all
participants abiding to the work agreement and set of rules
C. Self-organized, team members with internal stakeholders, all participants
abiding to the work agreement and set of rules
D. Central coordination, team members with internal stakeholders, all
participants abiding to the work agreement and set of rules

165 of 175
Question
A project manager begins to notice disengaged members arriving late, not delivering
on time, not attending meetings and producing low quality deliveries.
What action should the project manager take?
A. Ask the teams to experiment with and review their processes to find ways to
improve
B. Ask the team to change the way they are working regularly to match the
newest work trends
C. Encourage the team to double the efforts to become experts of what they are
doing
D. Ask the teams to abandon the process that is slowing their progress and
causing defects
166 of 175
Question
A project manager is assigned to a water treatment investment project. The local
government has recently passed a law that requires compliance with clean water
according to global standards. This is a new regulation that was initiated in the last
month and was quickly passed.
What should the project manager do?
A. Inform the stakeholders and continue with the project according to the original
plans since the law was passed after the project started.
B. Meet with the project sponsor and recommend that the project continue
because the new legal requirements can be delivered.
C. Conduct an analysis of the impact of the regulation on the project and the
business and communicate it to stakeholders.
D. Recommend that all work on the project be stopped immediately until the
impact of the regulation is understood.

167 of 175
Question
A project manager is working on a complex project that includes many stakeholders
with conflicting priorities. What should the project manager do to reduce conflict?
A. Document and sign off on all deliverables in the project.
B. Take the lead in all aspects of the negotiations.
C. Negotiate all aspects with help from the project management office (PMO).
D. Negotiate all aspects using agile for easy deliveries.

168 of 175
Question
A new system is being developed to replace an existing manual process. During a
sprint demo, business stakeholders expressed the concern that they will not gain any
value from using this system.
What should the project manager do next?
A. Discuss this with the product manager and identify new user stories to
address business concerns.
B. Call a steering committee meeting to determine critical success factors for the
project.
C. Create a project benefits management plan and review it with the
stakeholders.
D. Review the performance metrics with stakeholders to ensure the system
accomplished agreed-upon metrics.

169 of 175
Question
Due to a downturn in the business environment, a customer is only able to make a
project's payment in part, rather than the fully committed monthly payment. What
should the project manager do?
A. Discuss it with management and pause the project because of the customer's
budget constraint.
B. Deliver the features with the highest business value, based on the available
budget.
C. Deliver the features that have small independent components, based on the
available budget.
D. Continue with the planned development and deliver only when full payment is
made.

170 of 175
Question
A project manager for a US$15 million construction project must meet a specific
project milestone earlier than planned because a season-long pattern of extreme
weather is expected soon. The project is already over budget, and the project
sponsor is not prepared to provide additional funding.
Which tool or technique should the project manager use to achieve the milestone
before the extreme weather begins?
A. Simulation
B. Fast tracking
C. Resource smoothing
D. Crashing

171 of 175
Question
A new customer relations database is being deployed. The schedule calls for
migration from the previous system to occur over one weekend. However, some key
stakeholders believe it may take more time for the migration.
What should the project manager do?
A. Assess the concerns and risks of not deploying within the scheduled time
frame and react accordingly.
B. Change the deployment plan such that additional resources are available to
perform the weekend deployment.
C. Review and revise as necessary the risk management plan
D. Modify the schedule to increase the time frame of the deployment plan.

172 of 175
Question
A project manager working in a global organization decides to use a low-cost social
media platform to exchange information, knowledge, and experience within the
organization.
Which three challenges should the project manager be prepared to deal with?
(Choose three)
 A. Lack of physical interaction
B. Time differences
C. Competing priorities
D. Lack of funding
E. Cultural differences

173 of 175
Question
An organization has decided to implement agile and a project manager with Scrum
Master has been selected to coach the project team to understand agile delivery.
One of the team members asks the project manager what servant leadership
hierarchy means.
How should the project manager respond?
A. Team members are supposed to serve their manager.
B. Managers are supposed to serve their team members.
C. Clients are supposed to serve the team members.
D. Team Members are supposed to serve their clients.

174 of 175
Question
A project for an accounts receivable system that was recently launched into
production received a fine from a regulatory body because the system did not
comply with local regulations. What should the project manager have done to avoid
this situation?
A. Defined risk control management.
B. Defined a control quality process.
C. Implemented an issue control log.
D. Involved the audit department in project planning.

175 of 175
Question
A startup in its early stages has been acquired by a major company. In light of this
new scenario, the project manager has been requested to review the project's
roadmap.
What should the project manager do?
A. Determine the definition of value with the stakeholders and reprioritize the
project's backlog accordingly.
B. Reprioritize the project's backlog by prioritizing those features that maximize
the return on investment (ROI).
C. Reprioritize the roadmap by focusing on long-term benefits and reducing the
technical debt.
D. Launch a customer survey to better evaluate the key project features prior to
reprioritizing the roadmap.