IRENE KAMAU | Assistance cook / Waitress
Location: Alwakra, Doha
Telephone: +97466811537
Email:
[email protected]Professional Profile
Attentive waitress with superior knowledge of ethnic dining and dedication to fantastic dining experience.
Trained in POS systems and table side serving with understanding of food and beverage pairings and great
salesmanship. known for maintaining speed and accuracy in high-traffic times.
Core Skills
• Food and Beverage Service
• Order Accuracy and Delivery
• Customer Service and Rapport
• Cleaning and Sanitizing
• Special Request and substitutions
• Menu Recommendations
• Conflict and Complaint Resolution
• High Energy and Stamina
• Warm and Friendly
Career Summary
March 2022 up to Date Assistant cook
Gastronomy restaurant
Outline
Made sure that the quality, quantity, freshness and presentation of the food met all state
standards.
Key responsibility
• Ensuring the kitchen is orderly and assist cook to prepare and arrange food
• Ensure that the kitchen has everything required to run efficiently
• Preparing ingredients cooking item and plating meals
• Providing support to the head cook in the preparation and service of meal
Key achievements
• Maintained that all prepared items are a propriety labeled covered and rotated
• Maintained hygienic food according to the guest test
• Maintained customer loyalty by incorporating organic meals in to the recipe for health-
conscious customer
March 2020 – Feb 2022 Assistant Cook
Compass Catering Services. Doha, Qatar
Outline
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote
safe working environment
Key Responsibilities
• Carried out day by day duties accurately and efficiently.
• Worked flexible hours : night, weekends, and holiday shifts.
• Assisting the cook in food preparation activities, such as cleaning , cutting , chopping and peeling
food ingredients
• Maintained energy and enthusiasm in fast-paced environment.
• Cleaning and sanitizing the food preparation areas based on company and industry hygiene codes
and health and safety standards
• Ensure ingredients and final products are fresh
Key Achievements
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and maintained courteous and effective working relationships.
• Initiated sample scripts on questions to ask clients in order to gain all the requisite information
necessary , saving the department
March 2017 – 2019 March Waitress
Compass Catering Services. Doha, Qatar
Outline
Worked with a team of 4 and managed a portfolio 50 customer arrears and communicated with
client to negotiate repayments to accommodate the financial situation of client and maximize
returns the company; reported to the customer service manager.
Key Responsibilities
• Conducted regular calls with customers to cultivate a relationship of trust and leverage in
the renegotiation of terms as a result of changes in personal finances.
• Responded to client complaints, ensuring the prompt resolution of issues to avoid
escalation.
• Recorded the content of conversations and proposed actions to provide a clear audit trail.
• Endorsed additional services and products to retain existing clients and develop future
business.
• Reviewed client accounts and update details of repayments, arrears and changes to
contractual agreements to comply with company procedures pertaining to customer care.
Key Achievements
• Consistently exceeded personal key performance indicators and individual targets by at
least 35%
• Recognised as the top representative in 9 out of 12, months, and landed in the top 3 every
month.
Education
Sep 2nd 2022 – Dec 30th 2022 Berkeley Institute Qatar
` Tourism and Hospitality management level 4
YAWDO College, Nairobi, Kenya
• Certificate in food and beverage production
• Certificate in food and beverage service.
BAARI Secondary School, Nairobi Kenya
• High School Certificate
HAMAD International Training Centre, Doha, Qatar
• Short Course in Safe Manual Handling Techniques.
And also Awarded Certificate in Recognition of support, Dedication and Active participation
in Catering Service during COVID-19 by COMPASS GROUP QATAR
Communication
1. Excellent written and verbal communication skills.
2. Confident, articulate, and professional speaking abilities.
3. Excellent presentation and negotiation skills.
Leadership
• People oriented, enjoy working directly with customers and the general public.
• Self- starter can be depending on to complete a task under minimal supervision.
• Understands and appreciates the importance of a job well-done.
Languages
• English
• Swahili
Hobbies
I volunteer at my local primary school library on weekends. I enjoy playing netball and I started
a social netball team in my community, Not only playing I also write and edit articles about all
topics related to sports especially netball and contribution to sports section in social sites.
References
The Secretary
Ms.Praveena Nelson
Compass Group – Qatar
Cell: +97455972312
Email: [email protected]
MR Tadala Maloya
Kitchen Manager
Compass Group-Qatar
Cell: +97455874069
Email:[email protected]
