S.
S JAIN SUBODH MANAGEMENT INSTITUTE
NAME: ASHISH KUMAR SINGHI
CLASS : MBA 3 SEM
SUBJECT : Manpower
Planning SUBJECT CODE : M-
332 ROLL NO : 13
SUBMITTED TO :
DR. PRAGYA SHARMA
ASS. PROF.
Job: Assistant Manager - Operations (Retail Industry)
a) Job Description
Job Title: Assistant Manager - Operations
Department: Operations
Location: [Company's Location]
Reports to: Operations Manager
Job Overview:
The Assistant Manager - Operations will be responsible for supporting the day-to-day operations
of the retail outlet and ensuring a smooth and efficient operational process. The role includes
managing inventory, ensuring customer satisfaction, optimizing workflow, supervising staff, and
assisting in the implementation of company policies and procedures.
Key Responsibilities:
1. Oversee and coordinate daily store operations including inventory management,
order processing, and product displays.
2. Manage and lead a team of sales associates, ensuring that staff meets
performance standards.
3. Implement store policies and procedures to maintain compliance with
company guidelines and legal requirements.
4. Handle customer complaints and resolve issues to maintain high levels of
customer satisfaction.
5. Monitor sales and financial performance, assist in setting budgets, and prepare reports for
senior management.
6. Assist in training, mentoring, and developing new staff members.
7. Maintain a clean, organized, and safe environment for both customers and employees.
8. Track inventory levels and assist in stock ordering, ensuring product availability
while minimizing overstock or stockouts.
9. Assist in planning and executing promotional activities or special events.
Work Environment:
Retail store, requiring time on the floor interacting with staff, customers, and overseeing operations.
b) Job Specifications
Qualifications:
Bachelor’s degree in Business Administration, Operations Management,
Retail Management, or a related field.
2-3 years of experience in retail management or operations, with at least 1 year in
a supervisory role.
Skills and Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Knowledge of inventory management and financial reports.
Ability to handle customer complaints and resolve issues efficiently.
Organizational skills and attention to detail.
Ability to work under pressure and meet deadlines.
Proficiency in Microsoft Office Suite and retail management software.
Personal Attributes:
Strong work ethic and a positive attitude.
Ability to motivate and inspire teams.
Detail-oriented and proactive.
Flexibility and adaptability in a fast-paced retail environment.
Physical Requirements:
Ability to stand for long periods and occasionally lift up to 25 pounds.
Availability to work weekends, holidays, and varying shifts.
c) Sources of Recruitment
1. Internal Recruitment:
o Reason: Employees already working within the organization may have a good
understanding of the company’s culture and operations. Promoting internally
can also be a good motivator for existing staff and improve employee retention.
2. Job Portals (e.g., LinkedIn, Indeed, Glassdoor):
o Reason: These platforms provide a wide reach and attract a diverse pool of
candidates, including those with prior retail or managerial experience. They
are commonly used for advertising entry and mid-level managerial jobs.
3. Employee Referrals:
o Reason: Employees may recommend candidates they know, which can result in a
higher quality candidate pool. Referrals often lead to quicker hiring processes
and candidates who fit well with company culture.
4. Campus Recruitment:
o Reason: Recent graduates from business administration or retail
management programs can bring fresh perspectives and new skills. Hiring
from campus ensures a continuous talent pipeline.
5. Recruitment Agencies:
o Reason: For roles requiring a specific skill set or in situations where
internal recruitment methods are slow, agencies can help identify and screen
suitable candidates quickly.
6. Social Media (e.g., LinkedIn, Facebook groups, Twitter):
o Reason: Social media platforms help engage a broader audience,
especially younger professionals and those already in the retail or
operations field.
d) Job Advertisement
Job Title: Assistant Manager - Operations
Location: [Location of Retail Outlet]
Company Name: [Company Name]
Employment Type: Full-time
Are you ready to take the next step in your retail career?
We are looking for an enthusiastic, organized, and results-driven Assistant Manager - Operations
to join our team at [Company Name]. In this role, you’ll oversee day-to-day store operations,
manage a team of sales associates, and help deliver outstanding customer service while ensuring
the store runs smoothly.
Key Responsibilities:
Manage store operations and inventory.
Lead and supervise a team of sales associates.
Ensure exceptional customer service.
Handle scheduling and day-to-day administrative duties.
Qualifications:
Bachelor’s degree in a related field.
2-3 years of experience in retail operations or management.
Strong leadership and communication skills.
We Offer:
Competitive salary and benefits package.
Opportunities for career development and growth.
Interested? Apply now! Send your resume to [Email Address] or visit our careers page at [Company
Website URL].
Where to Publish:
Job Portals (LinkedIn, Indeed)
Company Website
Social Media Platforms (LinkedIn, Facebook)
Local Newspapers (for area-specific recruitment)
e) CV Draft
[Your Name]
[Your Address]
[Your City, State, Zip Code]
[Phone Number]
[Email Address]
[LinkedIn Profile (optional)]
Objective:
Motivated and results-oriented individual with 3 years of retail operations experience seeking the
Assistant Manager - Operations role at [Company Name] to apply leadership, organizational,
and problem-solving skills in driving operational success.
Professional Experience:
Retail Supervisor
[Retail Store Name] | [Location] | [Dates]
Supervised a team of 10+ sales associates, ensuring consistent service quality
and efficient store operations.
Managed inventory levels and restocking schedules, reducing stockouts by 20%.
Trained and mentored new hires on customer service protocols and product knowledge.
Addressed customer complaints, resolving issues with a 95% satisfaction rate.
Assisted in setting sales targets and achieved 110% of monthly sales goals.
Education:
Bachelor of Business Administration (BBA)
[University Name] | [Location] | [Year]
Skills:
Team Leadership
Inventory Management
Customer Relationship Management (CRM)
Microsoft Office Suite (Word, Excel, PowerPoint)
Retail Software Proficiency
Certifications:
Retail Management Certification | [Institution Name]
References: Available upon request.
Screening Process Evaluation: Based on the job description and qualifications, this CV would be
considered for the screening process as it highlights relevant experience, leadership skills, and
the necessary qualifications (retail management and problem-solving) for the Assistant Manager
- Operations role. However, it would be beneficial to further emphasize achievements and metrics
that demonstrate the candidate’s impact in previous roles, as this would better align with the
expectations of an Assistant Manager.
