Salesforce Community Cloud
In today’s rapidly changing business environment, sustaining engagement and alignment between customers, partners
and employees is key to determining lasting success. Resellers and dealers drive revenue growth, agencies empower
marketing, and customer satisfaction makes the difference between sustained growth and stagnation.
Now customers are vastly empowered with more information than ever before. Social channels provide a public platform
to voice individual opinions, while encouraging more personal interactions with companies—and creating a deeper
connection to brands.
These channels also enable customers easily pick and choose between businesses that encourage greater interaction
— and those that don’t. Customers expect to find answers to their questions, fast. They want to share their experiences
of fellow customers, and even work together to solve problems. And if they can’t, most know that they have a choice of
many other companies that are ready and willing to meet their needs.
The fact is, we’re in the midst of an engagement revolution. Organizations that are still trying to connect with customers
and partners using rigid portals that don’t enable collaboration, or discussion forums that are completely detached from
business operations, are quickly falling behind. Modern consumers are frustrated when they encounter these obviously
outdated technologies. They’re using their newfound power to drive markets in new directions, and they expect
companies to keep up.
Salesforce Community Cloud sets a new standard for online community platforms. From sales and marketing through
service and distribution, it reimagines each customer touch point and presents an opportunity to build a frictionless,
more connected customer experience. Engagement never stops.
Salesforce Community Cloud can help you:
Provide Stellar Service Maximize Revenue from Drive Marketing Impact
Partners
Community Cloud enables Community Cloud provides a Today’s mobile workforce
businesses to provide a range of secure environment for partners expects their company’s systems
personalized, interactive to manage leads and deals, while to be as accessible and intuitive
customer service experiences, empowering them to work more to use as the apps they use in
from an efficient self-service closely with channel managers their personal lives. Companies
community to a high touch, and collaborate on those deals. can more effectively keep
white-glove community for Community participation employees engaged with
customers with premium support increases product and industry fully-branded, mobile, social
plans. You’ll see faster case knowledge while exposing best employee communities (social
resolution, reduced support calls, practices. The result is a higher intranets) that connect
and overall improvement in channel win rate, increased employees with the data,
customer satisfaction. velocity in partner-driven deals, knowledge and experts that they
and increased partner need to be successful.
engagement.
Salesforce Community Cloud reimagines every business touch point, connecting
your business data with the power of social in a single experience. Community
Cloud lets you rapidly deploy best-in-class solution with all the benefits of the most
trusted cloud computing platform in the marketplace.
Whether team members need to share files, qualify leads, or resolve support cases,
Business Integration Community Cloud allows them to collaborate on business-critical files from within
the community.
Follow and collaborate with the people and groups that you care about most. With
Social Feed real-time feeds, your teams will work together on fast-moving issues to close deals,
resolve customers cases, and deploy marketing campaigns.
Customize your community with your brand elements as well as content. Create a
Branding/Customization
look and feel that makes Community Cloud an extension of your corporate website.
Mobiles support means that Community Cloud is accessible anywhere, from any
Mobile device. The mobile experience combines an elegant,easy-to-use interface with
powerful Salesforce functionality.
Community Cloud delivers suggestions and content that is relevant to each
Social Intelligence individual based upon their interests and behavior — immediately engaging
community members and inviting deeper participation.
Any company can set up a community in no time with out-of-the-box, customizable
Templates
templates that can be modified with zero coding.
Community managers can encourage greater participation in the community by
Reputation
creating incentives such as levels and badges with custom icons and point settings.
Members can belong to multiple communities and easily toggle between them all
Unified Platform through a single sign-on. Create as many communities as you need within the same
platform.
Only with Salesforce.
You can’t deliver a great solution for today’s customer with yesterday’s technology. Only Salesforce provides the
transformational community platform to help you leapfrog the competition and deliver a revolutionary experience.
For More Information Corporate Headquarters Global Offices
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how we can help you accelerate your Suite 300 Japan +81-3-5785-8201
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1-800-N0-SOFTWARE
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