Nagarjuna Public School, Nanded

Subject – Information Technology

PART – A - Employability Skills (Std. X)
SESSION 1: COMMUNICATION SKILLS – II
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1. What is Communication?
Ans: The exchange of information by signs and signals, speaking, writing or using
some other medium and means is called communication.

2. What are the main objectives of Effective communication?

Ans: 1) Sending, receiving and understanding the message or information.
2) Development of Interpersonal Skills.
3) To express effectively with maximum efficiency.

3. What is communication Cycle (process)?

Ans: Communication cycle is the process by which a message is sent by one
individual, and it passes through a chain of recipients. The timing and
effectiveness of a communication cycle is based on how long it takes for
feedback to be received by the initial sender.

4. What are the elements of Communication?

Ans: 1) Sender – the person or entity originating the communication.
2) Message – the information that the sender wishes to convey.
3) Encoding – how the sender chooses to brings the message into a form
appropriate for sending.
4) Channel – the means by which the message is sent.
5) Receiver – the person or entity to whom the message is sent.
6) Decoding – how the receiver interprets and understands the message.
7) Feedback – the receiver‟s response to the message.

5. Name the type of communication.

Ans: 1) Verbal Communication 2) Non – verbal communication
3) Written communication 4) Visual communication
6. Explain Verbal communication.
Ans: Verbal Communication / Oral Communication:
People use words to exchange thoughts, feelings and ideas with others.
It is the most common medium of communication. It refers to spoken words
being used to convey a message. Effective oral communication is a two way
process and involves both speaking and listening.

7. Explain Advantages and Disadvantages of Verbal communication.

Ans: Advantages –
1) The verbal form of communication helps you to quickly send intended
message thus saving time.
2) No requirement of paper and designing a flyer, spell check etc.
3) The distinct advantage of verbal communication is in the fact that the
receiver can ask and clarify his doubts on the spot without any delay.
4) Oral communication is the easiest way of communication as it does not
require preparation of any material.
Disadvantages –
1) Due to the presence of various barriers in effective communication, it may
happen that the intended meaning of the message changes for the intended
person which causes a lot of problems in the future.
2) It is not at all convenient to convey long message orally as it may happen
that by the time message is completed, the receiver may forget the previously
spoken important points leading to a chance of ineffective communication.
3) While having an important discussion, a lot of irrelevant information can
creep in during a conversation leading to a waste of time and gap in the
relevant information.

8) What is Non-Verbal Communication?

Ans: Non – Verbal Communication is the use of body language, gestures and facial
expressions to convey information to others. It can be intentional or
unintentional.
Non – Verbal communication is helpful when trying to understand others‟
thoughts and feelings.

9) What are the types of Non – verbal communication.

Ans: 1) Body Language 2) Gestures 3) Facial Expression 4) Touch
10) Explain advantages and disadvantages of Non Verbal Communication.
Ans: Advantages:
1) Non –verbal cues complement a verbal message by adding to its meaning.
2) Information can be easily presented in non-verbal communication using
visual, audio-visual and silent means of non-verbal communication.
3) The message of non-verbal communication reaches the receiver very fast.
Non-verbal cues of communication like sign and symbol can also
communicate some messages very quickly than written or oral messages.
Disadvantages :
1) Non-verbal communication is quite vague and imprecise. Since in this
communication, there is no use of words or language which expresses clear
meaning to the receiver. No dictionary can accurately classify them. Their
meaning varies not only by culture and context but by the degree of intention
also.
2) While watching someone‟s eyes, you may miss something significant in a
hand gesture. Everything is happening at once and therefore it may be
confusing to keep up with everything.
3) In non-verbal communication, long conversation and necessary
explanations are not possible.

11) What is Visual Communication?

Ans: Visual communication is the act of using photographs, videos, art, drawing,
sketches, charts and graphs to convey information. Visuals are often used as
an aid during presentations to provide helpful context alongside written and /
or verbal communication.

12) What is Written Communication?

Ans: Written communication is the act of writing, typing or printing symbols like
letters and numbers to convey information. It is helpful because it provides a
record of information for reference. Writing is commonly used to share
information through books, pamphlets, blogs, letters, memos, e-mail, SMS and
more. Emails and chats are a common form of written communication in the
workplace.
13) What are the advantages and disadvantages of Written Communication?
Ans: Advantages –
1) It is suitable for long distance communication and repetitive standing
orders.
2) It creates permanent record of evidence. It can be used for future
reference.
3) It can be used as legal document.
4) It can be sent to many persons at a time.
5) It is suitable for sending statistical data, chart, diagram, picture etc.
Disadvantages –
1) It is time-consuming. Composing a message in writing takes much time.
Writing letters, typing orders, notices, etc and sending to appropriate
destination require time.
2) Feedback process also is not instant.
3) Written communication has no scope for immediate clarification if not
understood properly.
4) Being written in nature it is less flexible and cannot be changed easily.
5) It is not effective in the case of emergency.

14) What is feedback?

Ans: Feedback is the final component and one of the important factors in the
process of communication. It is defined as the response given by the receiver
to the sender. Feedback can be positive or negative.

15) Explain the types of feedback.

Ans: 1) Specific feedback – Specific Feedback provides detailed or specific
information on what the student did well or not so well.
2) General Feedback - General feedback on the other hand is very non-specific,
such as “good job” or “you did great.”
3) Descriptive feedback - Descriptive feedback is specific information, in the
form of written comments or verbal conversations, that help the learner
understand what she or he needs to do in order to improve. Descriptive
feedback is the most powerful tool for improving student learning.
16) What are communication barrier?
Ans: There are many reasons why interpersonal communications may fail. In many
communications, the message may not be received exactly the way the sender
intended and hence it is important that the communicator seeks feedback to
check that their message is clearly understood..

17) Explain some communication barrier?

Ans: * The use of jargon. Over – complicated, unfamiliar and / or technical terms.
 Lack of attention, interest, distractions or irrelevance to the receiver.
 Emotional barriers and taboos.
 Physical disabilities such as hearing problems or speech difficulties.
 Language differences and the difficulty in understanding unfamiliar accents.

18) How to overcome communication barriers?

Ans: 1) Active Listening - Active listening is a skill that can be acquired and
developed with practice. 'Active listening' means,, actively listening. That is
fully concentrating on what is being said rather than just „hearing‟ the
message of the speaker.
2) Use Simple Language - It‟s important to remember the audience that you‟re
speaking to, and use language that can be easily understood.
3) Give Constructive Feedback - Feedback is part of the communication cycle..
While the feedback that we give the speaker/sender may occasionally be
negative, it is important that it be constructive in nature.
19) Explain 7 C’s of communication?
Ans: There are 7‟cs of communication which are applicable to both written as well
as oral communication. These are as follows
1) Completeness - The communication must be com. It should convey all facts
required by the audience. The sender of the message must take into
consideration the receiver‟s mind set and convey the message accordingly. A
complete communication has following features:
• Complete communication develops and enhances reputation of an
organization.
• A complete communication always gives additional information wherever
required. It leaves no questions in the mind of receiver.
2) Conciseness - means wordiness, i.e, communicating what you want to
convey in least possible words without forgoing the other C‟s of
communication. Conciseness is a necessity for effective communication.
 Concise communication has following features:
• It is both time-saving as well as cost-saving.
• It underlines and highlights the main message as it avoids using excessive
and needless words.
• Concise communication provides short and essential message in limited
words to the audience.
3) Consideration - Consideration implies “stepping into the shoes of others”.
Ensure that the self-respect of the audience is maintained and their emotions
are not at harm. Modify your words in message to suit the audience‟s needs.
4) Clarity - Clarity implies emphasizing on a specific message or goal at a
time, rather than trying to achieve too much at once. Clarity in communication
has following features: It makes understanding easier.
5) Concreteness - Concrete communication implies being particular and and
clear rather than fuzzy and general. Concreteness strengthens the confidence.
Concrete message has following features:
• It is supported with specific facts and figures.
• It makes use of words that are clear and that build the reputation.
• Concrete messages are not misinterpreted.
6) Courtesy - Courtesy in message implies the message should show the
sender‟s expression as well as should respect the receiver. The sender of the
message should be sincerely polite, judicious, reflective and enthusiastic.
7) Correctness - Correctness in communication implies that there are no
grammatical errors in communication. Correct communication has following
features:
• The message is exact, correct and well-timed.
• If the communication is correct, it boosts up the confidence level.
• Correct message has greater impact on the audience/readers.

20) What is a sentence?

Ans: A sentence is a group of words giving a complete thought. A sentence must
contain a subject and a verb.

21) Mention the three important parts of communication.

Ans: Transmitting, Listening, Feedback

22) What are the parts of sentence in English?

Ans: Parts of sentence are:
Subject, Verb and Object

23) What is ‘TINS’?

Ans: TINS’is a set of simple rules that help you capitalise words correctly. Each
letter in the word TINS refers to one capitalisation rule.
 24) What is the use of Punctuation?
Ans: Punctuation such as full stop, comma, question mark, examination mark and
apostrophe are used in communication to separate parts of sentence for better
clarity of message.
25) Name the basic parts of speech?
Ans: Noun, pronoun, Adjective, Verbs and Adverbs.

26) Name all the supporting parts of speech?

Ans: Articles, Interjection, conjunctions, preposition.

27) What do you mean Active and Passive sentences?

Ans: Sentences where the subject does an action are known to be in the Active
sentence, whereas sentences in which the subject receives an action are
known to be in the Passive sentence.

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