A
SUMMER TRAINING PROJECT REPORT
ON
“CUSTOMER SATISFACTION TOWARDS RELIANCE
JIO”
SUBMITTED IN THE PARTIAL FULFILLMENT
FOR THE AWARD OF THE DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION
AFFILIATED TO: C.C.S. UNIVERSITY, MEERUT
ACADEMIC SESSION
(2015-2018)
SUBMITTED TO: SUBMITTED BY:
Mrs. Anamika Chaturvedi Archana Singh
(H.O.D Management Dept) BBA-VIth Sem.
Roll No.: 1573309544
HI-TECH INSTITUTE OF ENGINEERING AND
TECHNOLOGY, GHAZIABAD
28TH K.M. STONE, NH-24, DELHI HAPUR BYPASS ROAD, ADHYATMIK
NAGAR, GHAZIABAD-201009
DECLARATION
I do hereby declare that the project entitle “CUSTOMER SATISFACTION
TOWARDS RELIANCE JIO” submitted to the HI-Tech Institute of
Engineering and Technology, Ghaziabad in partial fulfillment of the requirements
for the degree of BBA. Is of my own and that has not been submitted previously to
any other institution including this university or published at any time before.
Date………..
Place………
Archana Singh
ii
ACKNOWLEDGEMENT
On the successful Completion of this project I would like to express my gratitude to
all the people who have helped me & encouraged me throughout the project.
At first, I owe my dept of thanks to Mr. Sachin Rai (Sales Manager, Reliance
Jio). Who gave me an opportunity to do my project work in this organization. My warm
thanks to all the employees of Reliance Jio Infocomm Limited, Delhi for kind co-
operation.
My gratitude will not be completed without thanking god & I am most thankful to
my beloved parents who have been a constant source of aspiration & blessing in my pursuit
for studies.
Archana Singh
iii
TABLE OF CONTENT
CHAPTERS NO. PAGE UMBER
CHAPTER -1
INTRODUCTION 1-10
CHAPTER -2
COMPANY PROFILE- RELIANCE JIO 11-31
CHAPTER -3
THEORETICAL CONCEPT 32-39
CHAPTER -4
RESEARCH METHODOLOGY 40-43
OBJECTIVE OF THE STUDY 44-45
SCOPE OF THE STUDY 46-47
CHAPTER -5
DATA ANALYSIS & RESULTS 48-67
CHAPTER -6
CONCLUSION & LIMITATIONS 68-70
CHAPTER -7
RECOMMENDATION & SUGGESTIONS
71-72
BIBLIOGRAPHY 73-74
QUESTIONNAIRE 75-79
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