OWNER’S MANUAL

INSTALLATION AND OPERATION

ENGLISH

REFRIGERATED MERCHANDISER

RFM-51-120-HG-ADA
RFM-51-120-HG
RFM-51-220-HG
RFM-51-230-HG

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THE DUKE REFRIGERATED MERCHANDISER IS A SELF-SERVICE UNIT SPECIALLY DESIGNED FOR PRE-CHILLED PRODUCTS;
IT IS ONLY FOR PREPACKAGED FOODS AND DRINKS.

FOR YOUR SAFETY

Electricity and water do not mix. Unplug the unit before cleaning. If repairs are required, use a qualified service agent. While
repairs are being made, be sure the unit is not plugged in. Do not store highly combustible substances on or near the unit. Be
sure the compressor compartment has adequate ventilation.

WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death. Read the
installation, operating and maintenance instructions thoroughly before installing this equipment.

RECEIVING AND INSPECTION OF THE EQUIPMENT

Even though most equipment is shipped boxed and crated, care should be taken during unloading so the equipment is not damaged
while being moved into the building.
Carefully check for any visible signs of damage due to the cartons or containers. If evidence of damage exists, the package should be
opened immediately and a joint inventory and examination of the contents should be made by you and the driver.

CONCEALED DAMAGE
If a concealed loss or damage is discovered after you have given the carrier a clear delivery receipt, notify the carrier in writing
immediately within ten (10) days from the delivery date. If you phone the driver, you must follow up the call in writing to protect
your rights. You can only improve your position as a claimant by promptly reporting such damage. You should also retain all cartons
or containers, including packing material, until an inspection has been made or waived.

FILING A CLAIM
Notation of loss or damage does not constitute the filing of a claim. You should file your claim in writing with the carrier
immediately.
Carriers will furnish the necessary form upon request. You should also request an inspection. If a claim is filed by phone, always
follow up immediately in writing.

WARNING
Installation of this equipment should be done only by persons qualified or licensed to install electrical equipment.
Adjustments and service work should be performed only by a qualified service technician. Service is available through Duke
Authorized Parts & Service Distributors throughout the United States. For a complete listing of these, consult your distributor
listing or write to Duke for the name of the nearest distributor.

This equipment is intended for commercial use only. Not for household use.

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 IMPORTANT INSTALLATION INSTRUCTIONS
LOCATING THE UNIT:
The 915K RFM (refrigerated open air merchandiser) should be located
where it is not subject to direct rays of the sun, HVAC ducts, ceiling
fans or exterior doors. Excessive air movement across the RFM may
cause the unit to work harder to maintain the set point temperature.
For optimal performance and lowest energy usage Duke
Manufacturing recommends the RFM be located a minimum
horizontal distance of 10 feet from the front center of the RFM to any
HVAC ducts, ceiling fans, or entry doors.

The unit requires a minimum of 12.0” clearance at the rear of the unit
for air discharge.
Do not locate the unit with back tight against the wall.

Note the following:

• Excessive airflow into merchandiser may cause elevated
temperatures.
• Minimum clearance at the rear of the unit for air discharge is
12.0”.

This equipment is to be installed to comply with applicable Federal, State or Local Plumbing Code.

CAUTION
To protect from possible severe electrical shock, this appliance is designed to be connected to a properly grounded electrical
circuit.
For a cord connected appliance: In order to provide proper grounding, it is essential that the grounding prong of the plug be
inserted into a properly grounded receptacle. If you do not know whether a receptacle is properly grounded, consult a licensed
electrician.
Never insert the plug into a receptacle if the cord is frayed or damaged or if the plug has been altered or damaged.

UNPACKING THE UNIT:

Remove the parts box, but leave protective corrugation on the unit until inside the store.
Certain parts and assemblies are removed from the unit and packaged in a separate parts box for safe shipping.

DO NOT CUT ALL THE BANDS/STRAPS UNTIL THE UNIT IS INSIDE THE STORE

Contents of the parts box:

• Oven shield assy • Cutting boards Remove parts
• Chip rack assy • Kick plate kit Box
• Front décor panel • Side and front acrylic (cut only these 2
assy kit bands)

BUILDING ENTRY:
Minimum door opening a unit can pass through is a 36” door. If the door entry opening is not wide enough for the unit to fit
through in its normal upright position, it must be laid on its side.

WARNING: DO NOT TILT THE UNIT ON THE RIGHT SIDE.

The unit can only be tilted on the left side as viewed from the operator (condensing unit down as shown below). Tilting the
unit to the other side may result in damage to the compressor. To prevent damage to the refrigeration system it is
important not to run the refrigeration system until unit has been upright for a minimum of 4 hours.

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 Remove receptacle pedestal – requires
unwiring of receptacles.

DO NOT TILT
UNIT ON
RIGHT SIDE

Carefully place the unit on its side onto a padded dolly so it can be maneuvered through the door entry.

Maneuver unit through door opening. Once inside the store,

reinstall leveling legs, kick plate angle; carefully set unit upright on
Remove leveling
floor, and reinstall receptacle pedestal outlets. IMPORTANT –
legs and front kick
RECPECPTACLES MUST FACE TOWARD THE PHU for the speed
plate angle
oven plug to fit properly. Rotate receptacle housing 180° if
needed and move cover plate to operator side. Now the
remaining packing can be removed, and the unit placed into
position.
REAR VIEW
120V  Circuit 2 Shown with compressor
220/230V  Circuit 3 compartment cover removed
ELECTRICAL CONNECTIONS:
This unit was shipped from the factory assembled and requires 120V  Circuit 3
only the necessary electrical connections. The terminal block for 220/230V  Circuit 2
the electrical connections is located inside behind the front décor
panel assembly. The unit is designed to be operated on one (1) 20 Circuit 4 (inside
amp dedicated circuit named ‘Circuit 1’. The unit must be compartment)
grounded. The receptacle, wired circuit, and protection must
meet the required local codes for proper operation. There are 2 Vertical electrical
receptacles mounted on top. These are named ‘Circuit 2’ and chase for wiring path
‘Circuit 3’. There is also a receptacle mounted in the rear from terminal block
compressor compartment. This is named ‘Circuit 4’. Refer to the to receptacles on top.
illustration below for locations.
Circuit 1 (RFM unit)
Volts Circuit size
AMPS Power Supply Equipment

Circuit 1 120V, 60Hz, 1ph 20.0 3-wire: L1, N, G min. 90° C Refrigeration System
Circuit 2 208V, 60 Hz, 1ph 30.0 3-wire: L1, L2, G min. 90° C Speed Oven
US and Canada
markets Circuit 3 120V, 60 Hz, 1ph 20.0 3-wire: L1, N, G min. 90° C Counter Top PHU
Circuit 4 120V, 60 Hz, 1ph 15.0 3-wire: L1, N, G min. 90° C Under Counter PHU
230V, 50Hz, 1ph 16 (*13)
Circuit 1 3-wire: L1, N, G min. 90° C Refrigeration System
220V, 60Hz, 1ph 16
400V, 50 Hz, 3ph 32
International Circuit 2 5-wire: L1, L2, L3 N, G min. 90° C Speed Oven
Markets
230V, 50Hz, 1ph 16 (*13) 3-wire: L1, N, G
(*UK) Circuit 3 Counter Top PHU
220V, 60Hz, 1ph 16 min. 90° C
230V, 50Hz, 1ph 16 (*13) 3-wire: L1, N, G
Circuit 4 Under Counter PHU
220V, 60Hz, 1ph 16 min. 90° C

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 IMPORTANT
For US and Canada - L1 to Neutral must be 120 volts AC. For 230V international applications: This is a Class A appliance and is
not intended for use on public electrical mains.

All the electrical connections are made at the terminal block located behind electrical cover access panel. The electrical chase is
provided in the unit and will line up with adjacent unit corresponding electrical chase. The electrical chase is a pass through chase to
feed power to downstream equipment.

Electrical Chase

Remove electrical cover access panel. Terminal block located here. “J” channel for communications cable.

IMPORTANT
Locate control /communication wires and cables in the “J” channel provided to separate them from the line voltage wires.

The terminal block is labeled Circuits 1 – 4. After all circuit connections are made to the terminal block, reinstall electrical cover
access panel.

CONDENSATE MANAGEMENT
The unit is designed with a condensate evaporation system
that consists of a drain pan and evaporation coil located in
the condensing unit compartment accessible from the
operator side. No additional power or utilities is required.
The unit must have the factory supplied ‘running’ trap in the
drain line that supplies the condensate drain pan. Remove rear panel to
access condensate
drain pan
OPTIONAL ELECTRIC CONDENSATE EVAPORATION PAN
This refrigerated display case is designed to operate in a maximum environment of 75 degrees F and 55% relative humidity. If the
unit is in an extreme high humidity or temperature location, the condensate removal system may not keep up. This is not a defect,
service, or warranty issue.

In this unique situation, an optional electric condensate removal pan kit may be purchased. It would be installed within the
compressor compartment and is powered by circuit 4. See electrical connections section for supply power requirements to circuit 4.

LEVELING THE UNIT

Adjust legs as necessary to achieve level front to back and side to side.

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UNIT ASSEMBLY
Install acrylic panels as shown. First install the 1/8” panels on the inside track, then the 3/8” formed panels on the outside track,
then slightly spread the side panels apart and slide the flat front acrylic panel down into place with the round magnet facing out.
Make sure it locks into the bottom track; this is what keeps them secured in place.

Tilt top inward to install (typical each side wall) TOP SECTION DETAIL VIEW OF LEFT SIDE ACRYLIC PANELS AND TRACK

1/8” flat acrylic goes

on the inside track

Nothing in center
track (creates air
gap)

3/8” formed acrylic

fits on the outside
track

Install front décor panel assembly. Tilt the top toward the unit and hook it on the side brackets as shown in the detail below.

Hook on side
brackets here

Install front décor

panel assembly

Tighten 2 screws
here to secure

Install the oven shield and chip rack assemblies. Install the Kick plates and cutting boards.

Oven
shield
assembly

Chip rack
assembly

Kick plates Cutting boards

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TURBOCHEF OVEN DUCT KIT Replace duct, remove
If a Turbo-Chef Tornado II oven is being used on the counter top of this unit, the original air leveling legs
duct on the back should be removed and replaced with a Duke Mfg supplied duct kit.
Remove the leveling legs so oven will fit underneath the top cap. Locate the oven on the
countertop so that the duct aligns with the vent openings in the top cap.

GENERAL INFORMATION
1. Always clean equipment thoroughly before first use. (See general cleaning
instructions.)
2. Check rating label for your model designation & electrical rating.

OPERATING INSTRUCTIONS
The merchandiser is designed to hold pre-chilled products at a suitable serving temperature for long periods of time. Prior to use,
the unit should be turned on for a minimum of 2 hours to lower the refrigerated compartment before product is set in place. The
unit should be shut down for cleaning.

All foodservice equipment should be operated by trained personnel.

CONTROLS

Power switch
The power switch is located on the rear of the unit. To turn unit on, turn rocker switch to the position labeled ‘Condenser Unit’. To
turn unit off, turn rocker switch to the position labeled ‘Off’.

Thermostat
The temperature of your unit may be adjusted, refer to label on rear panel. The merchandiser
has been preset in the factory to satisfy most applications. Due to conditions which may exist in
your operation, you may need to adjust the thermostat on your unit for colder or warmer
temperature. The thermostat is located on the rear panel next to the power switch. The factory
default set point is at 34°F.

To adjust the thermostat set point: Push the SET key for more than 2 seconds. The value of the set point is displayed and the 'C' or
'F' LED starts blinking. Press up or down arrow within 10 seconds to change it. To memorize the new set point value, push the SET
key again or wait 10 seconds.

NOTICE
Field adjustment of the "differential" setting must not be made by other than qualified refrigeration service personnel.
Unauthorized tampering with the "differential" setting may void the warranty on this equipment.

PLACING PRODUCT IN THE MERCHANDISER

• Do not exceed 80 pounds of weight on the top shelf. Heavy product should be distributed evenly across entire shelf area.
• Do not exceed 150 pounds of weight on the bottom shelf. Heavy product should be distributed evenly across entire shelf area.
• Load limit - do not overhang the front of the top shelf with product
• Load limit - do not block the intake openings near the bottom shelf with product.
• Allow refrigerated merchandiser to run for a minimum of 2 hours before placing pre-chilled product into unit.

NOTICE
Case must be stocked with pre-chilled product only.

NOTICE
This refrigerated display case is designed to operate in a maximum environment of 75 degrees F and 55% relative humidity.
Exceeding these limits may cause poor case performance and possible sweating of components.

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CLEANING AND MAINTENANCE INSTRUCTIONS

NOTICE
Always wipe the night curtain dry before lowering to stored position.

GENERAL CLEANING

CAUTION
Some components inside the condensing unit compartment may be hot if the unit has just been powered down for
maintenance or cleaning procedures.

Cleaning should be done by wiping the refrigerated compartment using a mild soap and water solution. Abrasive cleaners should not
be used.
1. Turn the power switch to OFF position before cleaning.
2. Remove product from shelves.
3. Always clean equipment thoroughly before first use. Clean unit daily, except where noted. Use warm, soapy
water. Mild cleaners and PLASTIC scouring pads may be used to remove stuck-on food and water scale.
4. The condenser and evaporator coil cleanliness is vital to the proper operation of the refrigerated compartment.
Buildup of dust on the coils and fans diminishes the effectiveness of the mechanical cooling of unit and may cause
elevated temperatures. By performing the following steps regularly, the efficient operation of the merchandiser is
assured.

CAUTION
Do not allow water or any other chemicals to splash or run on to the controls or wiring.

The chip rack assembly can easily be removed for access to the back of the speed oven. Lift up and remove.

CLEANING CONDENSER COIL

It is very important that the condenser coil is cleaned once per month to insure proper refrigeration performance and to prevent
compressor failure. Failure to clean condenser coil will void condenser warranty.

1. Turn unit off.

2. Remove lift off louver panel located on back of unit.
3. Carefully vacuum the front surface of the condenser coil. Take care not to bend coil fins with vacuum cleaner
nozzle.
4. Reinstall lift off louver panel.

UNIT DRAIN PAN INSPECTION AND CLEANING

Periodic cleaning of the drain pan and drain tube may be required. The unit drain pan is located in the refrigerated cabinet under
the bottom shelf.
1. Ensure the power switch is in the “OFF” position. Unplug merchandiser or turn the power off at the equipment
disconnect.
2. Remove product and bottom shelf from merchandiser. To remove bottom shelf, remove the (3) screws across the
front of the shelf. Lift up and remove.
3. Clean drain pan.
Mild cleaners and PLASTIC scouring pads may be used to remove stuck-on food and water scale.
4. Inspect drain opening and drain tube at the rear of the drain pan. Remove any debris and clean as necessary.

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CONDENSATE DRAIN PAN CLEANING
To prevent unwanted odors and to maintain evaporation performance, periodic cleaning of the condensate pan is required. The pan
and evaporation coil is located behind the rear louvered condensing unit compartment panel.
1. Ensure the power switch is in the “OFF” position. Unplug merchandiser or turn off the power at the equipment
disconnect.
2. To gain access, remove the louvered condensing unit compartment panel.

3. Clean drain pan.

CAUTION
Do not clean pan with bleach or other cleaners containing chlorine. Serious damage may result to the refrigeration system.

CLEANING CUTTING BOARDS

Recommended cleaning procedures for the Polyethylene cutting boards.
When high pressure cleaning equipment is not available, use hot water, a granular cleanser or detergent and a stiff bristle brush.
(Abrasive action is necessary as simply wiping the board will not suffice.) After scrubbing, rinse thoroughly with hot water. Allow to
lie flat. Several excellent germicidal cleansers are also available, including Calgon’s, “Big Cat” and Johnson’s, “Break Up”. Clorox is
another good cleaner and it is USDA approved. The table top material is cut into sections not larger than 36” in any plane, and no
sections weigh more than fifty pounds. These are stipulations of the National Sanitation Foundation to facilitate cleaning. The tops
should be turned over daily to reduce possibility of warping and should never be stood on end. Periodically, go over the board with a
clean, flat stainless steel scraper to help seal some of the knife marks. The use of cleavers on synthetic boards or table tops is not
recommended.

CLEANING DISCHARGE AIR GRILL

1. Insert rod into holes near back of honeycomb.
2. Firmly squeeze honeycomb forward (towards you)
3. Once clear of retaining flange honeycomb will pop out.
4. Clean honey comb air diffuser with warm soapy water and a soft brush. Rinse thoroughly and allow to dry.

WARNING
Do not use highly caustic cleaners, acids or ammonia. These may cause corrosion and/or damage to the stainless steel.

GENERAL TROUBLESHOOTING
Always ask and check:
1. Is the unit connected to a live power source?
2. Check the circuit breaker?
3. Is the power switch on and controller display lit up?
4. Check rating label. Are you operating the unit on the proper voltage?

TROUBLE SHOOTING GUIDE

1. Problem: Power light off and unit does not cool.

a. Has unit been connected to a proper electrical source of the proper voltage?
b. Is electricity turned on at the main? Check the circuit breaker or fuse.
c. Is the controller display lit?

2. Problem: Unit does not maintain proper product temperature.

a. Are the controls set to the proper setting?

b. Has unit been pre-chilled for 30-45 minutes?
c. Was product placed into the unit above desired temperature?
d. Are there air conditioning ducts, take-up air ducts or fans located near or over the unit, causing drafts?

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SERVICE PARTS LIST
Wiring Schematic 120V models
PART#
DESCRIPTION
120V 220V 230V
224409 224425 Controller / T-stat
222302 Power Switch
225842 LED lights 8”
225840 LED Lights 12”
225855 225854 LED Power Supply
216823 N/A Compressor
226405 226015 Motor Condenser fan
Motor Evaporator fan
226938 226939
w/ blade
26817 TXV expansion valve
Compartment
216575
Thermometer
216757 216758 Condensing unit
Wiring Schematic 220/230V models
226818 Evaporator assembly
Compressor overload
217890 227808
protector
217891 227809 Start relay
217892 227810 Start Capacitor
Element heating anti
226781 226782
sweat heater
217894 227811 Condenser fan blade
216414 Liquid line dryer
257271 Honeycomb
251525 Night curtain
Condensate Removal
226554 n/a 222023
pump
226901 Electric Condensate
226900 n/a
Evap Pan
DUKE EMEA - EUROPE, MIDDLE EAST,
AFRICA, RUSSIA DUKE EMEA – UK, IRELAND, NORDIC
DUKE ASIA PACIFIC
DUKE CORPORATE, COUNTRIES
CANADA, LATIN AMERICA Duke Manufacturing CR, s.r.o.
Duke Manufacturing Phone: +44 (0) 1395 234140
2305 N. Broadway Zdebradska 92 Fax: +44 (0) 1395 234154
No.3 Building
St. Louis, MO 63102 Jazlovice, Ricany [email protected]
Lane 28, Yu Lv Road
Phone: 314-231-1130 Building number DC 4 on the
Toll Free: 800-735-3853 Malu Town, Jiading District
ProLogis Park Prague D1 West
Fax: 314-231-2460 Shanghai 201801, China
[email protected] Prague 251 01
Phone: +86 21 59153525 / 59153526
Czech Republic Fax: +86 21 33600628
Phone: +420 257 741 033 [email protected]
Fax: +420 257 741 039
[email protected]

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