FE LIVE TRANSFERS
Hi this is................from Senior Care/senior benefits how are you doing today?
I’m calling to let you know of a new LOW COST Final Expense Insurance plan that has just been
Approved in your state (STATE ON DIALER) and it is designed to cover 100% of your final
Expenses. We have our specialist, willing to explain how this plan can benefit you and your
family in a few quick minutes.
A few qualifying questions and I’ll hand over to our licensed insurance specialist. Would you be
interested in learning more about this new low cost final expense insurance plan?
Get a clear consent and then start asking questions .
(Qualifying age 45-75) other qualifying ages will be mentioned in comment box on dialer)
> If YES proceed: >> If NO Directly Jump to the Rebuttal
1. If you don't mind, may I ask how old are you? (This is so he can determine the best plan for
You)
2: In case if you chose to take the coverage, who would the benefit go to? Like your Spouse,
Son or Daughter? (Beneficiary can be anyone else but the customer)
3. Most insurance carriers provide discounts for people with a bank account so what account
type do you have is it savings or checking?
If Yes! Get account type either saving or checking
4. Would you prefer to receive quotes on 5, 10, 15, 20,000$ in coverage which one would you
like to get quotes on 5/10/15or 20K?
5: Can you afford 40$-100$ as monthly premium in case if you are satisfied with this insurance?
Must be YES.
6: In the Past 2 Years have you gone through any major health issues like cancer, Stroke, heart
failure, Dementia Alzheimer’s? (if yes disqualified )
7: Health question : Are you currently using oxygen , confined to a wheel chair ,hospitalized or in a
nursing home yes or no? If Yes Disqualified
8: In case if you like the plans and monthly premiums fits into your budget would you be able to
sign up with us today or in couple of days? Must be yes.
9:Do you make your financial decisions by yourself or anyone helps you with that? IF cux
makes decisions by his/her own then transfer otherwise don’t.
10: Do you already have Final expense whole life insurance? If yes ask .Are you looking to add
more coverage? If Yes then continue otherwise don’t transfer.
I have your last name as (name on Dialer) & May How do you pronounce your first
Name? If Cux ask why you need my name (so our specialist can address you properly)……..
Just for quoting purposes: Street Address, City, State, Zip and the best number to reach you
FE LIVE TRANSFERS
Back is (Phone Number). (If unable to understand COMPLETE NAME or ADDRESS then ask the
Customer to spell out.
TCPA Disclaimer:
Now; before I Connect You with Our Licensed Insurance Specialist; I just
need to Confirm; do we have your permission to transfer this call to our
Licensed Insurance Specialist, even if your number is listed in any STATE or
Federal DO NOT CALL list? [MUST BE YES]
Closer Picks up
1: NOT INTERESTED REBUTTAL (CX SAYS NOT INTERESTED/CAN'T DO IT RIGHT NOW: Ok but before you
go these new affordable plans have just been approved in your state and almost everyone qualifies. We
have a specialist on the other line who can explain it to you in few quick minutes would that be ok?
2: NOT RIGHT NOW REBUTTAL (CX SAYS THEY CAN'T TALK RIGHT NOW/DO IT RIGHT NOW):
Do you have few quick minutes so that so that I can transfer you to our specialist….(You can
also schedule the customer for a call back and then call that customer at his/her given time
and then transfer.)
3: ALREADY HAS INSURANCE (CX SAYS THEY HAVE INSURANCE): Great, it’s good you're
thinking ahead but the cost of funeral has increased over the years. Would you like to learn
more about possibly add some coverage if it is affordable. We have a specialist on the other line
who can explain it to you in few quick minutes would that be ok?
3: ALREADY HAS INSURANCE (REBUT OPTION 2): Well, it’s good to be ahead however all of our
clients feel that every dollar is important these days. We would like show you some comparable
plan that could save money and assure you that you are getting the best value for your dollar.
We have a specialist on the other line who can explain it to you in few quick minutes would that be ok?
4: WHERE LOCATED? (CX ASK WHERE THE AGENT IS LOCATED/YOU): We're located in Florida;
however we have 3000 insurance agents across the country that helps individuals like you find
an option for low cost Life Insurance.
5: HOW DID YOU GET MY # (CX ASK HOW YOU GOT THEIR # INFO: We usually get your
information from online requests or senior databases
6: MAIL? (CX ASK TO MAIL THEM SOMETHING): Don’t worry about that part you can speak
with our specialist and he’ll be the better person to guide you further on this .
7: WHERE CALLING FROM? (CX Ask where YOU ARE CALLING FROM): Senior Care, we help
individuals ages (FOR EXAMPLE 50 – 80 AS MENTIONED ON DIALER) in finding affordable Final
Expense coverage.
8: WHAT IS FINAL EXPENSE INS. (EXPLAIN THE INSURANCE IN MORE DETAIL): Final expense is
a life insurance policy that covers burial expense and any other debts or obligations you may
have.
9: HOW MUCH WILL IT COST? (CX asks about cost) ‘OR’: I understand, that is the GREAT thing
about this plan because these new policies are inexpensive and have only small monthly
premiums. For many people it might cost less than a dollar a day.We have a specialist on the
other line who can explain it to you in few quick minutes would that be ok?
FE LIVE TRANSFERS
10: NO INCOME/NO MONEY (CX says they can't afford etc.) GREAT thing about this plan
because these new policies are inexpensive and have only small monthly premiums. For many
people it might cost less than a dollar a day. Do you think with your current budget you can
afford it?.
11: HEALTH PROBLEM (CX SAYS THEY HAVE HEALTH PROBLEMS OR THEY CAN'T GET
INSURANCE): I'm sorry about that but that is ok, this new plan is approved to cover everyone
regardless of Health conditions.
12: ANY OFFSCRIPT QUESTION (FOR QUESTIONS YOU CAN'T ANSWER): My only job is to
Connect you with our Licensed Specialist he’ll be the better person to answer any questions
you may have.
