Illustrated Parts & Service Map

HP 500B MT Business PC
© 2010 Hewlett-Packard Development Company, L.P. The information con-
tained herein is subject to change without notice. HP shall not be liable for
technical or editorial errors or omissions contained herein.

Document Number 635950-001. 1st Edition September 2010.

Cables

1 Front I/O assembly without card reader 586729-001

2 Power switch/LED cable assembly 586724-001
3 SATA HDD cable, 6.5 inch, with latch 448670-001
* PATA to SATA adapter 449283-001
* DMS-59 to dual DVI cable 463024-001

*Not shown

Key Specifications
Keyboards (not illustrated)
Processor Type Intel Celeron, Intel Pentium dual-core
USB, blue 537924-xxx
RAM Type DDR3-SDRAM DIMMs, PC3-10600 (1333 MHz)
French Canadian -121 Latin American Spanish -161
Maximum RAM Supported 4 GB (2 x 2 GB)
International English -L31 United States -001
Expansion Slots • 1 full-height PCI 2.3 slot
• 2 full-height PCIe x1 slots
• 1 full-height PCIe x16
Graphics Adapter Intel Graphics Media Accelerator X4500 Mass Storage Devices (not illustrated)
Chipset Intel G41 Express
16X DVD±RW SuperMulti drive with LightScribe 581059-001
Drive Support • (1) 5.25-inch external optical drive bay
• (1) 3.5-inch internal hard disk drive bay 16X DVD-ROM drive 581599-001

I/O Interfaces (8) USB 2.0 ports: (2) front ports, (4) rear ports, (2) internal 750 GB hard drive 613205-001
ports on motherboard; (1) RJ-45, (1) VGA, (1) front audio in, 640 GB hard drive 613204-001
(1) front audio out, (1) rear audio in, (1) rear audio out, (1) rear
microphone 500 GB hard drive 586720-001
Operating Systems • Windows 7 320 GB hard drive 586969-001
• Windows Vista
250 GB hard drive 586719-001
• Windows XP
• FreeDOS 160 GB hard drive 586718-001
• Novell SUSE Linux

Spare Parts

Miscellaneous Parts

1 Heat sink, Intel class F (includes thermal material) 616411-001

2 Chassis fan 449207-001
* Mouse, optical, carbon 444740-001

*Not shown

System Unit

1 Chassis Not spared

2 Front bezel without card reader 616792-001
3 Access panel 616791-001
* Thumbscrew for use on access panel 448665-001
4 Power supply, 300W, non-PFC 463318-001
* 5.25-inch bezel blank 586749-001
* Not shown

HP 500B, MT 635950-001 page 1

 System Board

Standard and Optional Boards System Board Connectors and Jumpers (position of some untitled
components may vary in location)
System boards with thermal grease, alcohol pad, and CPU socket cover
PROCESSOR Processor socket PCI2 PCI slot
1 System board 616409-001
CPU FAN Fan connector PCIE1X1 PCIe x1 slot
Memory modules
DIMM1-2 Memory slots PCIE1X PCIe x1 slot
2 2 GB, PC3-10600 629026-001
576110-001 ATX_POWER 24-pin main power connector PCIE16X PCIe x16 slot
2 1 GB, PC3-10600 629025-001 BATTERY RTC battery socket AUDIO External in/out connectors
576109-001
SATA0-3 Drive connectors NIC_USB Stacked network/USB connec-
Other boards tors
LSI 56K modem, PCIe 490689-001 F_PANEL Front I/O connector USB Stacked USB connectors
HP Wireless 802.11b/g/n WLAN card 538048-001 P154 Front I/O connector ATX_12V 4-pin CPU power connector
802.11b/g/n WLAN card, for use in ROW 498307-001 P152 Front I/O connector VGA Monitor connector
ATI Radeon HD4350 (RV710) PCIe x16 graphics card, 512 MB 586750-001 F_AUDIO Front audio connector
ATI Radeon HD5450 PCIe graphics card, 1 GB 601155-001
ATI Radeon HD5450 PCIe graphics card, 512 MB 617079-001 Diagnostic Beep Codes
GeForce G315, PCIe graphics card, 1 GB 619934-001 The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically when the
GeForce G320, PCIe graphics card, 1 GB 615793-001 computer is powered on. If the POST detects an error, this causes an audible beep code to sound.
The POST beep codes are not necessarily accompanied by an associated, visible error code or
GeForce G210, PCIe graphics card, 512 MB 586382-001 text message.
Intel Gigabit NIC, includes bracket 490367-001 The following table shows the POST beep codes, their meanings, and the recommended actions
for solving the problem.
HP FireWire IEEE 1394 PCI card, FH 515182-001
Diagnostic Beep Codes
1394 PCI card, 3 port, FH 441448-001
Beeps Diagnosis Recommended Action
Antenna, dual band, 802.11 583345-001
1 short, 1 long Bad memory or memory configura- Check that the memory modules
Intel Celeron Processors with alcohol pad and thermal grease: tion error have been installed correctly and
that proper modules are used.
E3400, 1-MB cache, 2.60 GHz 602071-001
2 short, 1 long No graphics card installed or graph- For systems with a graphics card:
Intel Core2 Duo Processors with alcohol pad and thermal grease: ics card initialization failed. 1. Reseat the graphics card. Power
E7600, 3-MB cache, 3.06 GHz 573954-001 on the system.
E7500, 3-MB cache, 2.93 GHz 531988-001 2. Replace the graphics card.
E6800, 2-MB cache, 3.33 GHz 631758-001 3. Replace the system board.
E6700, 2-MB cache, 3.20 GHz 418950-001 For systems with integrated graph-
ics, replace the system board.
E6600, 2-MB cache, 3.06 GHz 602070-001
3 short, 1 long CPU configuration error or invalid For systems with a graphics card:
E6500, 2-MB cache, 2.93 GHz 586748-001 CPU detected before graphics card 1. Reseat the graphics card. Power
initialized.
E5700, 2-MB cache, 3.00 GHz 631759-001 on the system.
E5500, 2-MB cache, 2.80 GHz 613035-001 2. Replace the graphics card.
3. Replace the system board.
E5400, 2-MB cache, 2.70 GHz 586743-001
For systems with integrated graph-
ics, replace the system board.
1 short, short No legacy floppy drive or optical 1. Check cable connections.
pause drive found
2. Run the Setup utility and ensure
the device port is enabled.
2 short, long No floppy diskette or CD found 1. Check the type of drive you are
sec pause using and use the correct media
type.
2. Replace the diskette or CD with a
new one.
3 short, long Flashing not ready (missing utility Upgrade the BIOS to proper ver-
sec pause or BIOS image file, etc.) sion.
4 short, long Flashing operation has failed 1. Verify the correct ROM.
sec pause (checksum error, corrupted image,
etc.) 2. Flash the ROM if needed.
3. If an expansion board was
recently added, remove it to see if
the problem remains.
4. Clear CMOS.
5. If the message disappears, there
may be a problem with the
expansion card.
6. Replace the system board.
5 short, long BIOS recovery was successful No action required.
sec pause

HP 500B, MT 635950-001 page 2

 LED Codes Power Button/Power Button LED
The following table describes the LED states for the HP 500B, Compaq 500B, and 505B MT The power button is under the BIOS control during POST, in BIOS Setup and after booting to a
Desktop PCs. non-ACPI OS. The BIOS must respond immediately when the power button is pressed in these
LED Codes environments. For the ACPI-compliant OS such as Windows, the BIOS must pass the power
button information to the OS via the ACPI table as specified in the ACPI spec.
LED State LED Status
If a platform offers a dual-color-based power button LED, the BIOS will program the power
Power LED indicator System on (normal operation) Steady green button LED to alternate the color between the On (ACPI S0) state and the Stand-by (S3) state. In
Suspend to RAM. Blinks green every 2 seconds doing so, the LED should not blink, but stay constant. Check with the corresponding platform
manager for the default colors in the On and Stand-by states. The color of the power button LED
Computer off LED not on in the Hibernate state (ACPI S4) is the same as in the S5 state.
Drive LED indicator Normal hard drive activity Green drive LED is flashing To find out if the system's power button LED is dual-color capable, check the SMBIOS Type 11
data structure. If the SMBIOS Type 11 data structure contains the string DLED (NOT case-
sensitive), the system supports the dual-color power button LED and therefore, the BIOS
support as described above is required.
Clearing CMOS
The header allows you to clear the RTC RAM in CMOS.
To erase the RTC RAM:
1. Turn off the computer and any external devices, and disconnect power. BIOS Updates
2. Remove the access panel. HP periodically releases system BIOS updates, which are available from the HP web site. These
3. Remove the RTC battery. updates often contain fixes for known issues in the BIOS.
To find out whether a PC needs a BIOS update, compare the current BIOS version number
4. Locate the CMOS jumper header on the motherboard. It is labeled E18.
against the latest version available for download. To determine the current BIOS version, you
5. Remove the jumper from pins 2-3 pins and put it on pins 1-2 to clear CMOS. Keep the cap on should perform the
pins 1-2 for 5 to 10 seconds. following steps:
6. Replace the jumper on pins 2-3. 1. Click Start > Shut Down.
7. Reinstall the battery. 2. Select Restart, and then click OK.
8. Replace the access panel, external devices, and reconnect the power cord. 3. When the first screen displays, press F10 to enter Setup. The BIOS revision number is listed
9. Turn on the computer. on the main menu.
10.Hold down the F1 key during boot and enter BIOS setup to re-enter data. 4. Write down the current BIOS version.
5. Exit Setup by pressing Esc, selecting Yes, and pressing Enter.

Hewlett-Packard Vision Diagnostics

The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hard- POST Error/Warning Messages
ware configuration of the computer and perform hardware diagnostic tests on the subsystems of Once the display becomes available, the BIOS should classify all errors detected during POST
the computer. The utility simplifies the process of effectively identifying, diagnosing, and iso- into 3 categories and handle them as specified below:
lating hardware issues. • Critical errors requiring system shutdown (e.g. CPU fan fault):
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recog-
Clear the screen, display the corresponding error message, pause for a while as specified and
nized by the system and functioning properly. Running tests is optional but recommended after
then turn the system off.
installing or connecting a new device.
To access HP Vision Diagnostics, you must create a Recovery Disc Set then boot to the CD con- • Serious errors requiring user's attention and response (e.g. SMART error during POST):
taining the utility. It can also be downloaded from http://www.hp.com and either burned to CD Display the corresponding error message, wait for the user's input and then proceed as
or installed to a USB flash drive. selected.
• Alerts/warnings requiring user's attention (e.g. CMOS checksum error -> defaults loading):
1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a
CD or copy it to a USB flash drive. Display the corresponding message and pause for a while as specified. If the message
includes an option for a keystroke from the user and the user responds with the key input,
2. While the computer is on, insert the CD in the optical drive or USB flash drive in a USB port. proceed as selected. Otherwise, continue the POST process.
3. Shut down the operating system and turn off the computer. When there are multiple errors happened during POST, apply the following guideline:
4. Turn on the computer. The system will boot into HP Vision Diagnostics. • If multiple errors include at least one critical error, the system will shut down immediately
NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, after handling the first critical error.
you may need to change the boot order in the Computer Setup (F10) utility. • If multiple errors do not include a critical error, handle all serious errors first, one by one,
and then proceed to alerts/warnings. For example, if the BIOS detected a SMART error
5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware (serious error), a floppy diskette failure (serious error) and a CMOS checksum error (alert/
components in the computer or the HP Memory Test utility to test memory only. warning) during POST, the BIOS will handle them as follows:
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a
For SKUs including an OS=MSV or an OS=LX in the SMBIOS Type 11 data,
stand-alone application, outside of HP Vision Diagnostics.
1.Handle the first serious error, SMART error, as follows:
6. If running HP Vision Diagnostics, select the appropriate language and click Continue.
Display "xxx: Hard disk failure is imminent... Press F10 for Setup, F2 to Continue." If the
7. In the End User License Agreement page, select Agree if you agree with the terms. The HP
user selects F10, proceed to Setup. However, if the user selects F2, the BIOS should
Vision Diagnostics utility launches with the Survey tab displayed.
proceed to step 2 below.
2.Handle the second serious error, floppy diskette failure, as follows:
Display "Floppy diskette failure... Press F10 for Setup, F2 to Continue." If the user selects
F10, proceed to Setup. However, if the user selects F2, the BIOS should proceed to step 3
Using the Setup Utility below.
The BIOS Setup Utility is accessed by pressing the F10 button during startup. The BIOS Setup 3.Handle the alert/warning message, CMOS checksum error, as follows:
Utility allows you to: Display "Default BIOS settings have been loaded... Press F10 for Setup, F2 to Continue”.
• Change factory default settings If the user selects F10, proceed to Setup. However, if the user selects F2, the BIOS should
• Set the system date and time proceed to step 2 below.
• Set, view, change, or verify the system configuration, including settings for graphics, audio, For all other SKUs, use F1 instead of F10 in the above handling.
storage, communications, and input devices NOTE: If a device fails to respond while the BIOS tries to configure the device during POST,
• View processor and memory settings the BIOS must not make the system look as if it locked up by having an infinite loop or waiting
• Modify the boot order of bootable devices, such as hard drives, diskette drives, optical for too long. Instead, the BIOS must time out after a reasonable amount of time (the time varies
drives, or USB media with the device) and skip to the next process.
• Run tests on the hard drive
NOTE: Unless specified in this document as above, the BIOS should not stop the POST process
• Establish a supervisor password that controls access to the Setup Utility
with any POST diagnostic screen and/or error message to draw user’s attention. For example,
HP does not consider replacing a hard drive or CPU as an error condition.

HP 500B, MT 635950-001 page 3