Travel Information Subtopic 1

YES
Other Information

Link shared with the customer to check live Thank you for choosing udChalo. Is there anything else I
Confirmed Fetch the information from DB
status for arrival & departure can help you with?

Thank you statement. Provide weather updates.

NO We recommend bringing warm clothes as the
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CT)

Travel Information Subtopic 1

YES
Ask the customer to wait for 45 minutes from Other Information
the time of transaction and not to make a new
Pending booking. Incase the booking is not confirmed, Is there anything else I can help you with?
the amount will be reversed to the original
source of payment. (Empathy to be added)
NO
Thank you statement. Kindly rate us on your
recent experience.
1. Booking Status API check on DB and return result "GOOD", "BAD", "NEUTRAL" (Button-CTA)

Travel Information Subtopic 1

Give the time of transaction and inform reason
for glitch which could be due to internet YES
fluctuation. at user or provider's end. Inform the Other Information
customer that amount has been credited to
Failed udchalo credits and he/she can either make a Is there anything else I can help you with?
new booking or transfer it to his/her bank
account.
Share the Booking & NEFT process link. NO
(Empathy to be added)
Thank you statement. Kindly rate us on your
recent experience.
"GOOD", "BAD", "NEUTRAL" (Button-CT)

Cancellation Subtopic 1

Refund Subtopic 1

Allow 3 attempts, in case of failure route to

Unable to fetch Incorrect input/Booking not on udChalo. Please enter the correct Booking ID/PNR
LIVE AGENT.

Travel Information Subtopic 1

YES
Other Information

Send the ticket copy to the registered

2. Ticket Copy phone/email Is there anything else I can help you with?

Thank you statement. Provide weather updates.

NO We recommend bringing warm clothes as the
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

Travel Information Subtopic 1

YES
Other Information

Share the web check in Link. Web check is free

of charge and can be done at the Airport. Thank you statement. Provide weather updates.
YES Is there anything else I can help you with? NO We recommend bringing warm clothes as the
Please reach 2 hours before the scheduled
departure. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

3. Web Check In/Boarding Pass/Seat Selection Check the web check in window Travel Information Subtopic 1
YES
Other Information

Web check in will open only 48 hours before

travel. Web check is free of charge and can be Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
done at the Airport. Please reach 2 hours
before the scheduled departure. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes and consider it to be

resolved

Travel Information Subtopic 1

YES
Other Information

Cancellation to be processed through API.

Thank you for being a valuable customer to Thank you statement. Provide weather updates.
YES Is there anything else I can help you with? NO We recommend bringing warm clothes as the
udChalo. Your request has been taken. The
refund will get initiated in next 6 hours. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

YES Do you want to proceed with cancellation? Travel Information Subtopic 1

YES
Other Information

Floating Topic

Share the travel details along with the ticket Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
Floating Topic copy.
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

Travel Information Subtopic 1

YES
Other Information

Cancellation to be processed through API.

Thank you for being a valuable customer to Thank you statement. Provide weather updates.
YES Is there anything else I can help you with? NO We recommend bringing warm clothes as the
udChalo. Your request has been taken. The
refund will get initiated in next 6 hours. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
Flight Cancelled Did you receive any communication from the airline?
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

YES Do you want to proceed with cancellation? Travel Information Subtopic 1

YES
Other Information

Share the travel details along with the ticket Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
copy.
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
Flight cancelled, do you want to proceed experience.
? "GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

Travel Information Subtopic 1

YES
Other Information

We will check the DB for flight status through

NO
API
Share the travel details along with the ticket Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
copy.
weather at your destination is expected to be
Map the phone number with UC profile. Enter Upcoming (all to the max of 3) and past 1 Select from the options below or type the cold upon your arrival. Wish you a happy & safe
English Existing Booking/Already Booked journey! Kindly rate us on your recent
phone number for website chat. month to the maximum of 2 Booking ID/PNR
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

We have taken the request and will action as

Flight active
per status shared by airline.

Travel Information Subtopic 1

YES
Other Information

Cancellation to be processed through API.

Thank you for being a valuable customer to Thank you statement. Provide weather updates.
TRUE, process the cancellation Is there anything else I can help you with? NO We recommend bringing warm clothes as the
udChalo. Your request has been taken. The
refund will get initiated in next 6 hours. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
YES OTP authentication "GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

FALSE, retry for 3 times Transfer to LIVE AGENT

6 digit OTP sent on the registered mobile
4. Cancel and Refund NA number, should come only when he has entered Select the reason for cancellation. Travel Information Subtopic 1
Estimated refund shared. Do you want to YES
the PNR manually YES
proceed? Other Information

Share the travel details along with the ticket Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
copy.
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
Floating Topic "GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

Travel Information Subtopic 1

YES
Not Travelling(can not be opted after travel Other Information
Do you want to cancel the entire PNR?
date)

Cancellation to be processed through API.

Thank you for being a valuable customer to Thank you statement. Provide weather updates.
TRUE, process the cancellation Is there anything else I can help you with? NO We recommend bringing warm clothes as the
udChalo. Your request has been taken. The
refund will get initiated in next 6 hours. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
YES OTP authentication "GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

FALSE, retry for 3 times Transfer to LIVE AGENT

Travel Information Subtopic 1

Estimated refund shared. Do you want to YES
NO Select from the list of passengers in the PNR
proceed? Other Information

Floating Topic

Share the travel details along with the ticket Thank you statement. Provide weather updates.
NO Is there anything else I can help you with? NO We recommend bringing warm clothes as the
copy.
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

Floating Topic No Response for 5 minutes Subtopic 1

Travel Information Subtopic 1

Floating Topic YES
Other Information

Cancellation to be processed through API. Thank you for Thank you statement. Provide weather updates.
No Show(can be opted only after travel date). being a valuable customer to udChalo. Your request has Is there anything else I can help you with? NO We recommend bringing warm clothes as the
been taken. The refund will get initiated in next 6 hours. weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)

No Response for 5 minutes Subtopic 1

Opening Language Selection
Travel Information Subtopic 1
YES
Other Information

Thank you statement. Provide weather updates.

YES Reschedule Link Is there anything else I can help you with? NO We recommend bringing warm clothes as the
weather at your destination is expected to be
cold upon your arrival. Wish you a happy & safe
journey! Kindly rate us on your recent
experience.
"GOOD", "BAD", "NEUTRAL" (Button-CTA)
5. Rescheduling Reschdule API

No Response for 5 minutes and consider it to be

resolved

Floating Topic Floating Topic Floating Topic

NO Transfer to LIVE AGENT

Terminal Information Terminal information is available on the ticket

copy. Please find the Ticket Copy attached.

Not related to udChalo

Floating Topic Baggage/Liquor/Infant/Discounts Policy &

Charges

Booking Procedure/Documents
Related/Booking Status

Availability

Ancillary

Refund Status

Suraksha Documents

Cancellation Charges

Rescheduling charges & procedure

Cancellation charges & procedure

Fare inquiry

Flight Inquiry Booking Pending/Failed/Saved

Booking Confirmation/Reconfirmation

Coupon Code

Inquiry NEFT-BTS

Leave travel concession (LTC)

Informational(Frequent Questions) It is a OTP related

free text field. iNFORMATTION TO BE TAKEN
FROM INTERNAL FAQ PAGE, IF NOT
AVALABLE THEN FROM OPEN SOURCE. User account related

Inquiry LOOKIN/Empowerment

Defence ID/Document

Inquiry Travel Certificate related

Subtopic 19

Filing
ITR
Status Check

Loan Inquiry

udChalo Housing

Customer Care Number

Inquiry Profile Verification

Feedback about udChalo

Inquiry udChalo credits

Offline Booking

udChalo App related

Cash Back

Samsung product query

Subtopic 14

Roman Hindi