Contato
+351911821679 (Home)
Caio Vieira
[email protected] Information System Manager
Lisboa, Lisboa, Portugal
www.linkedin.com/in/caio-
vieira-5776b6b1 (LinkedIn)
Resumo
Principais competências I have more than four years of experience in operational and people
Gestão de projetos management, leading high-performance teams in large-scale and
Tecnologia da informação complex projects at Accenture Portugal. My mission is to ensure
Communicação estratégica consistent and quality delivery of services to our customers, applying
Lean Six Sigma principles and tools to reduce variation and waste
Languages in business processes. I am passionate about promoting people's
Português (Native or Bilingual) engagement and development, bringing diverse perspectives
Espanhol (Limited Working) and experiences to the team. We value Accenture's culture of
Inglês (Native or Bilingual) collaboration, innovation and continuous learning, and seek to
contribute to the organization's growth and transformation.
As a Business Process Lead at Accenture Portugal since June
2022, he works closely with the Market and Service Delivery Leads
in managing operational tasks within a market of more than 100
analysts on a 24/7 contract. I lead a team of 4 Operational Leaders
and more than 20 Team Leaders, ensuring that market performance
is delivered and met according to SLAs and customer expectations.
I conduct Weekly Business Reviews, capacity planning, shrink
forecasting, market huddles and international recruitment interviews.
We also foster team engagement and career development by
conducting feedback, coaching and mentoring sessions. Additionally,
utilize my Contact Management, Business Case Preparation and
Financial Analysis skills to support decision making, problem solving
and continuous process improvement.
In my role, I'm leading diverse projects within the Digital Solutions
Integration (DSI) sphere, focusing on platforms such as Salesforce,
Sage, and Primavera. My responsibilities encompass overseeing
the end-to-end implementation process, driving developments, and
ensuring seamless integration into existing workflows.
One of the most rewarding aspects of my work is connecting with
various stakeholders across the organization, fostering collaboration,
and aligning objectives to achieve project success. By prioritizing
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communication and understanding the unique needs of each
stakeholder group, I aim to ensure delivery excellence and drive
impactful outcomes.
In addition to my project management duties, I'm also heavily
involved in the development of Power BI dashboards tailored to the
needs of our director board. These dashboards provide actionable
insights and facilitate data-driven decision-making, empowering our
leadership team to steer the organization toward continued growth
and success.
Experiência
Quadrante
Gerente de sistemas da informação
dezembro de 2024 - Present (2 meses)
Lisboa
As an Information Systems Manager, my role involves bridging the gap
between technology and business needs, ensuring that an organization's
IT systems effectively support its goals. I oversee and manage all the
organization's key systems, ensuring their smooth operation, compliance, and
continuous improvement. These systems include:Key responsibilities include:
Strategic Planning: Aligning IT systems with the company’s objectives,
ensuring scalability, and planning for future growth.
Team Leadership: Managing, fostering collaboration, and guiding projects to
successful completion.
Systems Implementation: Overseeing the selection, implementation, and
maintenance of softwares and DashBoards
Security and Compliance: Ensuring data security, managing risks, and
ensuring compliance with industry regulations.
Problem Solving: Addressing system issues, optimizing processes, and
improving operational efficiency.
Stakeholder Collaboration: Communicating with stakeholders to understand
requirements and deliver solutions that add value.
Salesforce: Managing CRM processes and configurations to align with
business goals.
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SAGE and Primavera: Ensuring seamless integration and functionality for
financial and operational processes.
Company Dashboards: Maintaining and enhancing business intelligence
dashboards to provide clear insights for decision-making.
My role involves driving system improvements, leading developments, and
ensuring alignment with organizational objectives. Additionally, I manage
the Data Analyst team, fostering collaboration and guiding them to deliver
impactful insights and data-driven solutions.
My goal is to leverage technology to drive innovation, efficiency, and business
success by integrating technology and strategic oversight, I aim to optimize
operations and support the company's growth effectively.
PrimeIT
Project Manager
janeiro de 2024 - Present (1 ano 1 mês)
Lisboa, Portugal
I'm leading diverse projects within the Digital Solutions Integration (DSI)
sphere, focusing on platforms such as Salesforce, Sage, and Primavera.
My responsibilities encompass overseeing the end-to-end implementation
process, driving developments, and ensuring seamless integration into existing
workflows.
One of the most rewarding aspects of my work is connecting with various
stakeholders across the organization, fostering collaboration, and aligning
objectives to achieve project success. By prioritizing communication and
understanding the unique needs of each stakeholder group, I aim to ensure
delivery excellence and drive impactful outcomes.
In addition to my project management duties, I'm also heavily involved in the
development of Power BI dashboards tailored to the needs of our director
board. These dashboards provide actionable insights and facilitate data-driven
decision-making, empowering our leadership team to steer the organization
toward continued growth and success.
Accenture Portugal
7 anos 8 meses
Business Process Lead
junho de 2022 - dezembro de 2023 (1 ano 7 meses)
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Lisboa, Portugal
Business Process Lead
junho de 2022 - dezembro de 2023 (1 ano 7 meses)
Lisboa, Portugal
Work closely with the Market and Service Delivery Leads on managing
operational tasks within a market of +100 analysts in a 24/7 deal | Lead a team
of 4 Operational Leaders, +20 Team Leaders, ensuring market's performance
is delivered and met in accordance to SLAs and client's expectations | Weekly
Business Review | Implement Business Excellence principles based on Lean
Six Sigma concepts and tools for consistent delivery with minimum variation
and waste | Capacity planning according to projected workload and updates
from Change Management | Forecast planned and unplanned shrinkage
to update WFM requirements | Promote team engagement and individual
career development | Perform market huddles | Conduct internal recruitment
interviews for Team Lead and Ops Lead
Operational Lead
junho de 2019 - junho de 2022 (3 anos 1 mês)
Lisboa e Região, Portugal
Work closely with the Market and Service Delivery Leads on managing
operational tasks within a market of +100 analysts in a 24/7 deal | Lead a
team of 5 Team Leaders ensuring market's performance is delivered and
met in accordance to SLAs and client's expectations | Weekly Business
Review | Implement Business Excellence principles based on Lean Six Sigma
concepts and tools for consistent delivery with minimum variation and waste |
Capacity planning according to projected workload and updates from Change
Management | Forecast planned and unplanned shrinkage to update WFM
requirements | Promote team engagement and individual career development
| Perform market huddles | Conduct internal recruitment interviews for Team
Lead and Ops Lead
Shift lead
maio de 2019 - junho de 2019 (2 meses)
Lisboa e Região, Portugal
Perform cross-markets' tasks in a 24/7 deal of +1200 analysts, such as volume
management, tech escalations, risks and issues log | Work closely with the
Operations Lead on managing day to day tasks across different teams within a
market of +200 analysts | Implement new processes and assign tasks to POCs
| Conduct internal recruitment interviews for Team Lead and Subject Matter
Expert roles |
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Team Lead Manager
maio de 2016 - maio de 2019 (3 anos 1 mês)
Lisboa e Região, Portugal
Perform market’s tasks in a 24/7 deal of +800 analysts, such as volume
management, tech escalations, risks and issues log | Manage a team of 20
associates and new associates, involving Subject Matter Experts, to ensure
team performance is delivered in accordance to project’s expectations within a
market of +200 analysts | Quality management | Perform 1:1 coaching on KPI
expectations and provide career development support | Promote individual and
team engagement | Conduct internal recruitment interviews for open positions |
Conduct hiring interviews for Portuguese, Spanish, French and Italian markets.
Mania de Torcedor
Consultor Financeiro
janeiro de 2017 - outubro de 2019 (2 anos 10 meses)
Crossfit Alvalade
Gestor Financeiro Crossfit Alvalade
setembro de 2016 - outubro de 2019 (3 anos 2 meses)
Lisboa
WONE JEANS
Diretor executivo financeiro
janeiro de 2014 - outubro de 2018 (4 anos 10 meses)
PROGRAMACAO DE COMPRAS
CONTROLE DE PRODUCAO
CONTROLE DE PAGAMENTOS
CONTAS A PAGAR
CONTAS A RECEBER
CONTROLE DE ESTOQUE
PROJECAO FINANCEIRA
BT Money Transfers
Assessor financeiro
janeiro de 2016 - junho de 2016 (6 meses)
Lisboa e Região, Portugal
Controle Financeiro
Tesouraria
Planejamento Financeiro
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Galp
Executivo comercial
outubro de 2015 - janeiro de 2016 (4 meses)
Alvalade
CONTRATOS GALP ENERGIA
ATUALIZACAO DE TARIFAS
CAPTACAO DE NOVOS CLIENTES
Sport Brazil
Conultor Financeiro
janeiro de 2012 - abril de 2014 (2 anos 4 meses)
Rio de Janeiro
Autônomo
Consultor Financeiro
2010 - 2014 (4 anos)
Zerozenrio
Consultor Financeiro
janeiro de 2011 - julho de 2013 (2 anos 7 meses)
Over Black
Consultor Financeiro
janeiro de 2011 - janeiro de 2013 (2 anos 1 mês)
Samfer Consultoria
Estagiario
janeiro de 2010 - janeiro de 2011 (1 ano 1 mês)
Ellus
Vendedor
dezembro de 2009 - fevereiro de 2010 (3 meses)
Formação acadêmica
Centro Universitário La Salle
Bacharelado em Administração, Administração de Empresas · (2009)
Escola Superior de Propaganda e Marketing
Propaganda e Marketing · (2009)
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