11/17/2024 08:25 PM GMT
Platform Integration The Home Depot ➕
User
The Home Depot Welcome! I'm The Home Depot virtual assistant.
The Home Depot What can I help you with today? You can ask me a
question or choose from one of the following options.
Help With an Existing Order
Product Information
Damaged or Missing Item
Return an Item
Current Promotions
11/17/2024 08:26 PM GMT
You Help With an Existing Order
The Home Depot We can help with questions you may have about your
order.
The Home Depot Please select from the following options:
Order Status
Delivery, Delays & Tracking
Make Changes to My Order
In-Store & Curbside Pick up
You Delivery, Delays & Tracking
The Home Depot It can take up to 48 hours after your order ships for
tracking to be updated. Your tracking number can be
found in your shipping confirmation email or on the
order status page. The delivery company will have the
most up to date tracking information.
The Home Depot Need more help?
Where Is My Order?
Missed Scheduled Delivery
Item Marked Delivered But Not Received
You Where Is My Order?
The Home Depot The order status page has the most up-to-date
information about your order, including tracking
information. You can also contact the delivery company
directly for tracking updates.
The Home Depot Please check your order status here: https://
www.homedepot.ca/guest-order-details
The Home Depot Need more help?
It's Past My Expected Delivery Date
My Order Hasn't Shipped
My Package Isn't Moving
My Tracking Information Says Unknown
I Can't Find My Tracking Number
You It's Past My Expected Delivery Date
The Home Depot We're sorry your order hasn't arrived yet. If you selected
standard shipping, the delivery dates provided are
estimates. For more information on your package, we
suggest contacting the delivery company directly.
The Home Depot If you had scheduled a specific delivery date during
checkout, an associate can help look into your order.
The Home Depot Was your question answered?
Yes | No
You No
The Home Depot Do you have an existing order with us?
Yes | No
11/17/2024 08:27 PM GMT
You Yes
The Home Depot Does your order include any kitchen or laundry
appliances, such as a refrigerator, stove, or washer &
dryer?
Yes | No
You No
The Home Depot Great, can I please get your 9 digit order number?
You 236646546
The Home Depot Thanks, may I have the first and last name on the order?
You Bonita Buck
The Home Depot Can I also have the email address used to place the order
11/17/2024 08:28 PM GMT
You [email protected]
The Home Depot Let me see if there's an associate available to assist you.
Platform Integration The Home Depot ➖
User
Platform Integration Jared ➕
User
11/17/2024 08:29 PM GMT
Jared Hello, Thank you for contacting Home Depot My name is
Jared, from Home Depot customer support team. How
may I assist you today?
11/17/2024 08:30 PM GMT
You My status shows in Transit as Home Depot said the
tracking info is the most updated however your previous
associate said it wasn’t in transit. Please explain how this
is possible
Jared I see. I really do apologized for the confusion, may I have
the order number?
11/17/2024 08:31 PM GMT
You Thus is the second time we have had issues with online
orders and not being provided proper info. When I called
Friday I was asssured the order would be delivered
November 16
11/17/2024 08:32 PM GMT
You Scroll up in chat it’s there
11/17/2024 08:33 PM GMT
You 236646546
Jared Thank you for that information.
11/17/2024 08:35 PM GMT
Jared Thank you for waiting. Upon checking with your order
our delivery team is working with it right now and please
allow us within this week starting by Monday to delivery
your order. Thank you for your patience.
Jared Deliver rather.
11/17/2024 08:38 PM GMT
Jared For the inconvenience this has caused you will the $50
gift card compensation will make thing's up?
You I’m sorry that’s not good enough. I am being provided
false and different i fo all the time. I want compensation
for all the confusion and incorrect info. First it’s to be
here nov 16 then I’m told 2-3 days and niw im told next
week. If you were the customer and spent 600 plus
dollars how would you feel.
11/17/2024 08:39 PM GMT
You I want at least 100 dollar vompensation
11/17/2024 08:41 PM GMT
Jared I totally understand your frustration right here, I know
how it feel's to be in this situation. I can certainly give you
a $100 gift card compensation for the inconvenienced.
You How will I receive the gift card
11/17/2024 08:42 PM GMT
Jared I will create a gift card for you to use it online and it will
be sent into your email.
11/17/2024 08:43 PM GMT
Jared Just give me a moment right here.
You Thank you
11/17/2024 08:46 PM GMT
You Please let me know when sent
11/17/2024 08:49 PM GMT
Jared Hi. I have done making your gift card for $100. Please
check your email for the notification.
You One moment please
11/17/2024 08:50 PM GMT
You Yes thank you I received
You So I should have my product by when next week?
11/17/2024 08:51 PM GMT
Jared Yes. That is correct, please kindly wait. Thank you so
much for your patience with me.
11/17/2024 08:52 PM GMT
Jared Is there anything else aside from this one?
