RACK 6K(S)/10K(S)

Thank you for selecting a SANTAK product to protect your electrical

equipment.
This manual contains important instructions that you should follow
during installation and maintenance of the UPS and batteries.
Please read all instructions before operating the equipment and
save this manual for future reference.
SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS. This manual contains important instructions that
should be followed during installation and maintenance of the UPS and
batteries.

The UPS models that are covered in this manual are intended for installation in
an environment within 0 to 50°C, free of conductive contaminant.
Certification standards
• Safety: EN 62040-1
• EMC: IEC/EN 62040-2
• IEC 61000-4-2 (ESD): level 3.
• IEC 61000-4-3 (Radiated field): level 3.
• IEC 61000-4-4 (EFT): level 4.
• IEC 61000-4-5 (Fast transients): level 4.
• IEC 61000-4-6 (Electromagnetic field): level 3.
• IEC 61000-4-8 (Conducted magnetic field): level 4.
• Performance: IEC/EN 62040-3
Special symbols
The following are examples of symbols used on the UPS or accessories to alert you
to important information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric
shock symbol.

Important instructions that must always be followed.

Do not discard the UPS or the UPS batteries in the trash.

This product contains sealed lead acid batteries and must be disposed as it's explain
in this manual. For more information, contact your local recycling/reuse or
hazardous waste center.

This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in the trash. For proper disposal, contact your local
recycling/reuse or hazardous waste center.

Information, advice, help.

Refer to the user manual.

Safety of persons
 RISK OF VOLTAGE BACKFEED. The system has its own power source (the
battery). Isolate the UPS and check for hazardous voltage upstream and
downstream during lockout-tagout operation. Terminal blocks may be
energized even if the system is disconnected from the AC power source.
 Dangerous voltage levels are present within the system. It should be opened
exclusively by qualified service personnel.
 The system must be properly grounded.
 The battery supplied with the system contains small amounts of toxic materials.
To avoid accidents, the directives listed below must be observed:
- Servicing of batteries should be performed or supervised by personnel
knowledgeable about batteries and the required precautions.
- When replacing batteries, replace with the same type and number of
batteries or battery packs.
- Do not dispose of batteries in a fire. The batteries may explode.
- Batteries constitute a danger (electrical shock, burns). The short-circuit
current may be very high.
 Precautions must be taken for all handling:
- Wear rubber gloves and boots.
- Do not lay tools or metal parts on top of batteries.
- Disconnect charging source prior to connecting or disconnecting battery
terminals.
- Determine if battery is inadvertently grounded. If inadvertently grounded,
remove source from ground. Contact with any part of a grounded battery
can result in electrical shock. The likelihood of such shock can be reduced if
such grounds are removed during installation and maintenance (applicable
to equipment and remote battery supplies not having a grounded supply
circuit).
Product safety
 The UPS connection instructions and operation described in the manual must
be followed in the indicated order.
 CAUTION - To reduce the risk of fire, the unit connects only to a circuit
provided with branch circuit overcurrent protection for :
63A rating, for 6kVA models,
100A rating, for 10kVA models
The upstream circuit breaker for Normal AC/Bypass AC must be easily
accessible. The unit can be disconnected from AC power source by opening this
circuit breaker.
 An additional AC contactor is used for backfeed protection and must comply
with IEC/EN 62040-1 (the creep age and clearance distances shall meet the
 basic insulation requirements for pollution degree 2).
 Disconnection and overcurrent protection devices shall be provided by others
for permanently connected AC input (Normal AC/Bypass AC) and AC output
circuits.
 Check that the indications on the rating plate correspond to your AC powered
system and to the actual electrical consumption of all the equipment to be
connected to the system.
 For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the
equipment and shall be easily accessible
 Never install the system near liquids or in an excessively damp environment.
 Never let a foreign body penetrate inside the system.
 Never block the ventilation grates of the system.
 Never expose the system to direct sunlight or source of heat.
 If the system must be stored prior to installation, storage must be in a dry
place.
 The admissible storage temperature range is -25°C to +60°C with battery(-15°C
to +40°C without battery).
Special precautions
 The unit is heavy: wear safety shoes and use vacuum lifter preferentially for
handling operations.
 All handling operations will require at least two people (unpacking, lifting,
installation in rack system).
 Straps are provided only for unpacking manually the unit from the carton;
don’t use the straps to carry the unit around. The unit can slip from the straps
during handling (risk of injury and product damage):
- keep 12in / 30cm minimum distance between the straps
- lift the unit carefully and keep it at low height
- keep the unit horizontal during unpacking.
 Before and after the installation, if the UPS remains de-energized for a long
period, the UPS must be energized for a period of 24 hours, at least once every
6 months (for a normal storage temperature less than 25°C). This charges the
battery, thus avoiding possible irreversible damage.
 During the replacement of the Battery Module, it is imperative to use the same
type and number of element as the original Battery Module provided with the
UPS to maintain an identical level of performance and safety.
 Contents
1. Introduction ................................................................................................... 1
1.1 Environmental protection ....................................................... 1
2. Presentation ................................................................................................... 3
2.1 Front panel................................................................................ 3
2.2 Rear panels ............................................................................... 3
2.3 Circuit diagram ........................................................................ 4
3. Installation...................................................................................................... 5
3.1 Inspecting the equipment ...................................................... 5
3.2 Unpacking the Unit .................................................................. 5
3.3 Checking the accessory kit .................................................... 6
3.4 Install the unit ............................................................................ 6
4. Power cables connection ............................................................................... 7
4.1 Access to terminal blocks(AC to UPS) ................................... 8
4.2 Access to terminal blocks(PDU to UPS)(Optional) ............... 9
4.3 Parallel Installation and Operation(Optional) ...................... 9
5. Operation ..................................................................................................... 14
5.1 Control panel ......................................................................... 14
5.2 LCD description ...................................................................... 15
5.3 Display functions .................................................................... 17
5.4 Operation Mode .................................................................... 17
5.5 UPS startup and shutdown .................................................... 18
5.6 LCD operation ........................................................................ 19
6. Communication ............................................................................................ 21
6.1 Communication ports ........................................................... 21
6.2 Network Management Card (Optional) ............................ 22
6.3 UPS Management Software ................................................. 22
7. UPS maintenance ......................................................................................... 23
7.1 Equipment care ..................................................................... 23
7.2 Transporting the UPS .............................................................. 23
7.3 Storing the equipment .......................................................... 23
7.4 Replacing batteries ............................................................... 24
7.5Recycling the used equipment ............................................ 25
8. Troubleshooting ........................................................................................... 25
8.1 Typical alarms and faults ...................................................... 26
9. Specifications ............................................................................................... 30
9.1 Model specifications ............................................................. 30
10 Glossary ....................................................................................................... 33
1. Introduction
Thank you for selecting UPS to protect your electrical equipment. The UPS has
been designed with the utmost care.
We recommend that you take the time to read this manual to take full
advantage of the many features of your UPS (Uninterruptible Power System).

Before installing your UPS, please read the booklet presenting the safety
instructions. Then follow the indications in this manual.

1.1 Environmental protection

Products are developed according to an eco-design approach.

Substances
This product does not contain CFCs, HCFCs or asbestos.

Packing
To improve waste treatment and facilitate recycling, separate the various
packing components.
• The cardboard we use comprises over 50% of recycled cardboard.
• Sacks and bags are made of polyethylene.
• Packing materials are recyclable and bear the appropriate identification
symbol
Materials Abbreviations Number in
the symbols
Polyethylene terephthalat PET 01
High-density polyethylene HDPE 02
Polyvinyl chloride PVC 03
Low-density polyethylene LDPE 04
Polypropylene PP 05
Polystyrene PS 06
Follow all local regulations for the disposal of packing materials.

Product
The product is made up of recyclable materials.
Dismantling and destruction must take place in compliance with all local
regulations concerning waste. At the end of its service life, the product must be
transported to a processing center for electrical and electronic waste.
Battery
The product contains lead-acid batteries that must be processed according to
applicable local regulations concerning batteries.
The battery may be removed to comply with regulations and in view of correct
disposal.
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1.2 Electronic equipment protection
The uninterruptible power system (UPS) protects your sensitive electronic
equipment from the most common power problems, including power failures,
power sags, power surges, brownouts, line noise, high voltage spikes,
frequency variations, switching transients, and harmonic distortion.
Power outages may occur unexpected, and the power quality will be erratic.
These power problems have the potential to corrupt critical data, destroy
unsaved work sessions, and damage hardware - causing hours of lost
productivity and expensive repairs.
With the UPS, you can safely eliminate the effects of power disturbances and
guard the integrity of your equipment. Providing outstanding performance and
reliability, UPS’s unique benefits include:
 True online double-conversion technology with high power density, utility
frequency independence, and generator compatibility.
 Selectable High Efficiency mode of operation.
 Standard communication options: one RS232 communication port, one
USB communication port, one dry in port and dry out port.
 Optional connectivity cards with enhanced communication capabilities.
 Firmware that is easily upgradable without a service call.

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2. Presentation
2.1 Front panel

6K/6KS/10K/10KS UPS

EBM
2.2 Rear panels

6K/6KS/10K/10KS

EBM

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 1. Intelligent slot
2. USB
3. Dry IN/OUT
4. RS232
5. EPO
6. RJ11 (connect to PDU, only for RT model)
7. Parallel card (optional)
8. Output breaker
9. Output socket
10. Input/Output terminal (4pole IPL, IPN, OPL, OPN. PE is screw)
11. Input breaker (optional)
12. EBM connector
13. Fuse board cover (replace EBM fuse)
14. EBM plug
15. EBM connector

2.3 Circuit diagram

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3. Installation
It is recommended to move the equipment to the installation site by using a
pallet jack or a truck before unpacking.
The system may be installed only by qualified electricians in accordance with
applicable safety regulations.
The cabinet is heavy, please install it with at least two peoples.

3.1 Inspecting the equipment

If any equipment has been damaged during shipment, keep the shipping
cartons and packing materials for the carrier or place of purchase and file a
claim for shipping damage. If you discover damage after acceptance, file a claim
for concealed damage.

3.2 Unpacking the Unit

 Unpacking the unit in a low-temperature environment may cause
condensation occurred in and on the cabinet. Do not install the unit until
the inside and outside of the unit are absolutely dry (hazard of electric
shock).
Remove the packing materials and lift the unit out with two people at least.
 UPS

 EBM

Note:
The cabinet is heavy, please see spec weight provided on the carton/label.
Do not lift the unit’s front panel and rear panel.
Discard or recycle the packaging in a responsible manner, or store it for future
use.
Packing materials must be disposed in compliance with all local regulations
concerning waste. Recycling symbols are printed on the packing materials to
facilitate sorting.

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3.3 Checking the accessory kit
Verify that the following additional items are included with the unit:
UPS 6K/10K UPS 6KS/10KS EBM

Battery power cable \ V *

USB cable O O
RS232 cable V V

Parallel cable O O

Dry contractor V V

EPO contractor * *

Ear bracket V V V

Rail kit O O O

User manual V V V

V: standard configuration
*: assembled to unit
O: optional configuration
If you ordered other accessories, please contact with local sale center.

3.4 Install the unit

This procedure is suitable for 19 inch rack cabinet installation with a minimum
of 800mm depth.

 UPS model
Identify the final position and keep ‘2U’ space for this installing.
Note that you already installed a ‘rail kit’ to rack cabinet for this operation, and
‘1U’ rail kit is recommended to be selected.

1. Install ‘Ear bracket’ to the unit by the M4 screws(flat head).

2. Slide the unit into ‘rail kit’ and make sure tighten the ‘rack mounting screw’ .

 EBM model
Identify the final position and keep ‘3U’ space for this installing, and it is

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 recommended to be installed below to UPS.
Note that you already installed a ‘rail kit’ to rack cabinet for this operation, and
‘2U’ rail kit is recommended to be selected.
1. Install ‘Ear bracket’ to the unit by the M4 screws(flat head).
2. Slide the unit into ‘rail kit’ and make sure tighten the ‘rack mounting screw’ .

3.Connect EBM to UPS with ‘Battery power cable’.

4. Power cables connection

Recommended protective devices and cable cross-sections
Recommended upstream protection
UPS power rating Upstream circuit
6000VA D curve – 63A
10000VA D curve – 100A

N(L2)
to UPS Normal AC / Bypass AC source

G N(L2) L1

Read the Safety instructions page 3 regarding backfeed protection requirements.

Recommended cable cross-sections

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 Model 6K 10K

Protective earthing conductor

6mm^2 (8AWG) 10mm^2 (6AWG)
Min cross section
Input L, N, G
6mm^2 (8AWG) 10mm^2(6AWG)
Min conductor cross section

Input fuse 80A 100A

Output L,N,
6mm^2 (8AWG) 10mm^2(6AWG)
Min conductor cross section
It is recommended that an external isolating device should be installed between
the mains input and UPS as shown in Figure

AC Contactor: 208-240V, 63A (6 kVA)

208-240V, 100A (10 kVA)

4.1 Access to terminal blocks(AC to UPS)

High leakage current:

Earth connection essential before connecting supply.
Common input/output sources connection
This type of connection must be carried out by qualified electrical personnel
Before carrying out any connection, check that the upstream protection devices
(Normal AC source and Bypass AC source) are open "O" (Off).
Always connect the ground wire first

1. Remove the cover of terminal block.

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 2. Connect the AC cable to terminal blocks refer to the indication on rear panel

3. Tie up the AC cable to the rear panel.

4. Install back the cover of terminal block.

4.2 Access to terminal blocks(PDU to UPS)(Optional)

If you ordered PDU model, please connect the UPS’s terminal blocks from PDU’s
source, detail operation please refer to PDU’s user manual.

4.3 Parallel Installation and Operation(Optional)

As long as the UPS is equipped with parallel board and parallel cables, up to 3
UPSs can be connected in parallel to configure a sharing and redundant output
power.

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How to install a new parallel UPS system:
1) Before installing a new parallel UPS system, please prepare the input
/output wires, breakers, and a main maintenance mechanical switch or
static switch.
2) Independent battery packs for each UPS.
3) Remove the cover plate of parallel port on the UPS, connect each UPS one
by one with parallel cable, and make sure the cable is screwed tightly.

4) Install ‘cable locker’ to protect the ‘parallel cable’ for each UPS.

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5) Connect the input and output wires and make sure all the breakers are
turned off.

6) Turn on the input breakers for the parallel UPS.

7) Pressing button continuously for more than 1 second for one UPS of
the system, then the system will turn to online mode.
8) Regulate the output voltage of the each UPS separately, and check if the
difference of output voltage is less than 0.5V among the parallel system. If
the difference is more than 0.5V, the UPS need to be regulated.
9) If the difference output voltage is less than 0.5V, turn off the input breakers
to let UPS shut down. And then switch on the output breakers for all the
UPS.
10) Switch on the input breakers for the parallel UPS. Pressing button
continuously more than 1 second for one UPS of the system, then the

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 system will turn to online mode, after these operations, the system will
work normally in parallel mode.
Note: The output wiring requirement as below:
1) If the distance between the UPS and breaker panel is less than 20 meters in
parallel system, the length difference between input and output cable of
the UPSs is required to be less than 20%.
2) If the distance between the UPS and breaker panel is more than 20 meters
in parallel system, the length difference between input and output cable of
the UPSs is required to be less than 5%.

2. How to join a new UPS to parallel system:

1) Firstly, a main maintenance mechanical switch or static switch should be
installed for the parallel system.
2) Regulate the output voltage of the new UPS: check if the output voltage
difference between the new UPS and the parallel system is less than 0.5V.
3) Ensure the bypass of the parallel system is normal and the auto bypass
setting is “enable”, then press the button to turn off the UPS, the UPS
will turn to bypass mode.
4) Set the main maintenance switch or static switch from “UPS” to “BPS”, then
switch off the main output breaker, input breaker and mains breaker, then
the UPS will shut down.
5) Connect the cable and wire for the new ups.
6) Switch on the input breakers and mains breaker, and make sure that every
UPS work in bypass mode.
7) Switch on the O/P breakers and main O/P breaker，transfer the main
maintenance switch or static switch from “BPS” to “UPS”.
8) Press the button of one UPS, all the ups will turn on, after that, the
system will work in Line mode.

3. How to remove a single UPS from parallel system:

1) Firstly, a main maintenance mechanical switch or static switch should be
installed for the parallel system.
2) Ensure the bypass is normal and the auto bypass setting is “enable”, press
the button to turn off the UPS system, and the UPS system will turn to
bypass mode.
3) Transfer the main maintenance switch or static switch from “UPS” to “BPS”,
then switch off the output breakers, input breakers and mains breaker in
the parallel system, and the UPS will shut down.

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4) Switch off the main O/P breaker and O/P breaker in the parallel system.
5) Remove the wanted UPS and disconnect cables/wires.
6) Switch on the mains breaker and input breaker of the reserved UPS, make
sure the UPS work in bypass mode.
7) Switch on the O/P breaker and main O/P breaker.
8) Transfer the main maintenance switch or static switch from “BPS” to “UPS”,
and press the button to turn on the UPS, and the UPS will turn on to
online mode.

3. How to remove all the UPS from parallel system:

1) Firstly, a main maintenance mechanical switch or static switch should be
installed for the parallel system.
2) Ensure the bypass is normal and the auto bypass setting is “enable”, press
the button to turn off the UPS system, and the UPS system will turn to
bypass mode.
3) Transfer the main maintenance switch or static switch from “UPS” to “BPS”,
then switch off the output breakers, input breakers and mains breaker in
the parallel system, and the UPS will shut down. The line will power the
load via maintenance mechanical switch or static.

Caution
While connects battery pack with UPS, please to use standard battery cable
in package. If using additional battery cable, it must follow cable
specification and the maximum length of battery cable 10 meters for
application. If have over 10 meters requests, please contact
distributors/agents for details

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5. Operation
5.1 Control panel
The UPS has a graphical LCD. It provides useful information about the UPS itself,
load status, events, measurements and settings.

The following table shows the indicator status and description:

Indicator Status Description

ONLINE The UPS is operating normally on Online or on High

On
(Green) Efficiency mode.

BAT.
On The UPS is on Battery mode.
(Orange)

On The UPS is on Bypass mode.

Bypass
(Orange)
Flash The UPS is on Standby mode.

Fault
On The UPS has an active alarm or fault.
(Red)

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 The Buzzer definition as below：

UPS condition Buzzer status

Fault active Continuous
Over Load
2 Beep every second
Warning active
Other Warning active Beep every second
Battery output Beep every 4 seconds, if battery low, buzzer Beep every second
Bypass output Beep every 2 minutes

5.2 LCD description

The LCD backlight automatically dims after 2 minutes of inactivity (except UPS is
fault). Press any button to wake up the screen.

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Display Function

Input & Output Information

It indicates input & output voltage/frequency value,
which are displayed alternately. It also indicate load
per cent and battery voltage value .

UPS Operating Mode Display

It indicates UPS operating mode .

Load Information

It indicates the load level. Every grid represents the

level of 25%. If UPS is overloaded , the icon
would flash once time per second .

Battery Information

It indicates the battery capacity. Every grid

represents the capacity of 20%. If the battery
charger is running , the icon would show .

Buzzer
The icon will be displayed after panel key operation
or serial command mute

The icon will be displayed when the buzzer sounds

normally.

Else

alarm ID indicates the UPS is in Fault mode or has

some warnings. It Indicates Fault kind or Warning
kind, several warning kinds at the same time could
be displayed alternately.
The icon would flash when having warnings . The
icon would show continuous when in Fault
mode.

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 It indicates UPS Brand Logo and UPS system
information .

5.3 Display functions

Button Name Description Setting

Switch UPS operating mode Press 0.5s or more (ON / OFF) : Standby
When the UPS is faulty, press the key for
ON/OFF
Remove the fault alarm more than 0.5s to release the UPS fault
alarm
Bat. test ONLINE Mode, Press 4s or more

Silence Press 2s ~ 4s
Test/Silence Press ON/OFF and Test/Silence button at
Setting the same time for 4s or more, enter into
setting function

5.4 Operation Mode

The different UPS Operating Mode would be displayed on the LCD screen corresponding to
their operating modes, and they are illustrated as the following table.

Normal Operation Mode

No Output Mode
Bypass Output Mode
○ ○ ○

ONLINE/Converter Output Mode

○ ○ ●

Battery/Battery Test Mode

● ○ ○

ECO Mode
● ● ○

●:Icon display
● ○ ●

○:Icon no display

Note:
ECO mode / CVCF mode and the number of parallel machines: The alarm ID is
not displayed when the UPS works normally without alarm information. The

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 two characters under the alarm ID are used to display the ECO mode / CVCF
mode and the number of parallel machines.
If UPS is set to ECO mode, the character is displayed as EO
If UPS is set to CVCF mode, the character is displayed as CF
If the UPS is in the parallel system, the total number of parallel machines will be
displayed. If the UPS is in the parallel system and is set to CVCF mode, the
numbers of CF and parallel machines will be displayed alternately and will
alternate once every two seconds

5.5 UPS startup and shutdown

Please make sure there is no load connected to the ups before the ups is turned
on, and take on the load one by one after the UPS is turned on.
Take off all of the connected loads before turning off the UPS.
Starting the UPS with utility
Verify that the total equipment ratings do not exceed the UPS capacity to
prevent an overload alarm.

Start the UPS with utility:

Check all the connection is correct.
Power on the UPS, the fan begins to rotate. After that, the LCD will show the
default UPS status summary screen.
Pressing button continuously for more than 1 second, the buzzer will beep
300ms, UPS starts to turn on.
A few seconds later, the UPS turns into Line mode. If the utility power is
abnormal, the UPS will transfer to Battery mode without output interruption of
the UPS.
Starting the UPS on Battery
Before using this feature, the UPS must have been powered by utility power
with output enabled at least once.
After connect the UPS with battery, should wait 10s before pressing the
button for pre-charging the auxiliary power supply.
Battery start can be disabled. See “Start on battery” setting in user settings
refer to chapter 5.4.
To start the UPS on battery:
Check all the connection is correct.
Pressing button continuously for more than 100ms, the UPS would be
powered on. At this time the fan begins to rotate. Then LCD will show the
default UPS status summary screen.

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 Pressing button continuously for more than 1 second, the buzzer will beep
for300ms, UPS starts to turn on.
A few seconds later, the UPS turns into Battery mode. If the utility power comes
back, the UPS will transfer to Line mode without output interruption of the
UPS.
UPS shutdown with utility
To shut down the UPS with utility:
Pressing button continuously for more than 3 seconds and the buzzer will
beep 300ms. After that, the UPS will turn into Bypass mode at once.
When completing the above action, UPS output voltage is still present. In order
to cut off the UPS output, simply cut off the utility power supply. A few seconds
later, the ups will shut down and no output voltage is available from the UPS
output terminal.
UPS shutdown without utility
To shut down the UPS without utility:
To power off the UPS by pressing button continuously for more than 3
second, and the buzzer will beep for 300ms. The UPS will cut off the output at
once.
A few seconds later, the ups will shut down and no voltage is available from the
UPS output.
5.6 LCD operation
The UPS can make some settings via the LCD, including:
1> ECO Setting
The ECO mode ("EO") can be set to on / off. When set to enabled, the UPS can
operate in ECO mode to power the load. When set to disable, the UPS operates In
normal mains mode for the load power supply, the default is not enabled.

2> CVCF Setting

The CVCF mode ("CF") can be set to on / off. When set to enabled, the UPS can
operate in CVCF mode as a load function. When set to Disabled, the UPS operates In

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 normal mains mode for the load power supply, the default is not enabled.
Note: Only one of ECO and CVCF can be set to enable. CVCF is automatically set to
disabled when ECO is set to Enabled. ECO is automatically set to Disabled when CVCF
is set to Enable.

3> Charging Current

Charging current (CH) can be setting
Standard model (6K/10K), charging current can be set to 1A/1.4A/2A/2.5A/3A
/3.5A/4.0A. Long backup model (6KS/10KS), the charging current can be set to 1A to
12A (in steps of 1A), the default is 4A, the corresponding LCD display is 01/02/03/04
/05/06/07/08/09/10/11/12.

 Setting Step
Step 1:When the two keys are pressed at the same time for more than 4s (press
the test key first, and then press the on / off key), the UPS enters into the
setting mode and the contents to be set (EO / CF / CH) are displayed to display
the corresponding Option.
Step 2: Set mode, press the power button to select the content to be set for
more than 0.5s (EO, CF or CH).
Step3: Press the test key 0.5s above, the corresponding setting options start
flashing.
Step4: Press the on/off button 0.5s above, select the corresponding setting

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 items (for example, "On" enable, "OF" means not enabled).
Step5: Press the test key 0.5s above, select the corresponding settings and
determine the settings, the setting is completed.
Step6: The two buttons simultaneously press more than 4s or without any key
operation for more than 1 minute, you can exit the setting mode, UPS resume
normal working mode.

NOTE：
The LCD settings must be made when the UPS is not powered on (Standby or
Bypass mode) and the UPS can not be set up after it is powered on.
After entering the setting mode, the key no longer has the power on and off
and other functions. The key operation is used to set and exit the setting mode,
and the key function returns to normal.

6. Communication
6.1 Communication ports
RS232 or USB communication ports

The RS232 and USB communication ports cannot operate simultaneously.

1. Communication cable to the serial or USB port on the computer.
2. Connect the other end of the communication cable to the RS232 or USB
communication port on the UPS.

Emergence Power Off

The Emergence Power Off interface provides an emergence power off function.
When the EPO function is enabled (default setting), once the EPO port is pulled
out, the UPS would shut off the output and enter into EPO mode, and the UPS
would not respond anything command unless the port is plugged back.

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 Dry in & Dry out
Dry in allows remote action to switch On/ switch Off/ maintain bypass the UPS.
When contact changes from closed to open, the UPS is switch On/ switch Off/
maintain bypass the UPS.

Dry out could indicate the state of UPS.

The Dry out port is normally closed, if the Dry out port is open, it indicate that
the UPS is Loaded power/ On battery mode /Battery low /Battery disconnected
/Bypass output/ups normal.

6.2 Network Management Card (Optional)

Network Management Card allow the UPS to communicate with different types
of devices in variety of networking environments. The Online series has one
available communication bay for the following connectivity cards:
1. Connect UPS-MS Web/SNMP Card – has SNMP and HTTP capabilities as well
as monitoring through a Web browser interface; connects to a twisted-pair
Ethernet (10/100BaseT) network. In addition.
2. This series UPS has AS400 card (an optional accessory) for AS400
communication protocol. Please contact your local distributor for details.

6.3 UPS Management Software

WinPower is a new software for UPS monitoring, which provides user-friendly
interface to monitor and control your UPS. This unique software provides safely
auto shutdown for multi-computer systems while power failure. With this
software, users can monitor and control any UPS on the same LAN no matter
how far from the UPSs.

I
n

22
 stallation procedure:
1. Go to the website:
http://www.santak.com
2. Choose the operation system you need and follow the instruction described
on the website to download the software.
When you finish installation, restart your computer, the WinPower software will
appear as a green plug icon located in the system tray, near the clock.

7. UPS maintenance
7.1 Equipment care
For the best preventive maintenance, keep the area around the equipment
clean and dust free. If the atmosphere is very dusty, clean the outside of the
system with a vacuum cleaner.
For full battery life, keep the equipment at an ambient temperature of 25°C
(77°F).

If the UPS requires any type of transportation, verify that the UPS is
disconnected and turned off. The batteries are rated for a 3-5 year service life.
The length of service life varies, depending on the frequency of usage and
ambient temperature. Batteries used beyond expected service life will often
have severely reduced runtimes. Replace batteries at least every 4 years to keep
units running at peak efficiency.

7.2 Transporting the UPS

The internal UPS batteries MUST be disconnected before transport.

The following procedure should be performed or supervised by personnel

knowledgeable about batteries and the required precaution. Keep unauthorized
personnel away from batteries.
If the UPS requires any type of transportation, the batteries must be
disconnected (but not removed) before the unit is transported:
1. Verify that the UPS is off and disconnected from utility power.
2. Place the UPS on a flat, stable surface with the front of the cabinet facing
you.
3. Remove the UPS front cover
4 .Disconnect the internal battery connectors
5. Replace the UPS front cover

7.3 Storing the equipment

If you store the equipment for a long period, recharge the battery every 6
months by connecting the UPS to utility power. The EBM charge to 90% capacity

23
 in less than 3 hours.
However, recommends that the batteries charge for 48 hours after long-term
storage.
If the date has passed and the batteries were never recharged, do not use them.
Contact your service representative.

7.4 Replacing batteries

DO NOT DISCONNECT the batteries while the UPS is in Battery mode.

Consider all warnings, cautions, and notes before replacing batteries.

 Servicing should be performed by qualified service personnel with
knowledgeable of batteries and required precautions. Keep unauthorized
personnel away from batteries.
 Batteries can present a risk of electrical shock or burn from high short
circuit current. Observe the following precautions:
1. Remove watches, rings, or other metal objects,
2. Use tools with insulated handles,
3. Do not lay tools or metal parts on top of batteries,
4. Wear rubber gloves and boots.
 When replacing batteries, replace with the same type and number of
batteries or battery packs. Contact your service representative to order
new batteries.
 Proper disposal of batteries is required. Refer to your local codes for
disposal requirements.
 Never dispose of batteries in a fire. Batteries may explode when exposed
to flame.
 Do not open or mutilate the battery or batteries. Released electrolyte is
harmful to the skin and eyes and may be extremely toxic.
 Take care if the battery is inadvertently grounded. If grounded, remove
source from ground. Contact with any part of a grounded battery may
cause electrical shock.
 The likelihood of such shock can be reduced if such grounds are removed
during installation and maintenance (applicable to equipment and remote
battery supplies not having a grounded supply circuit).
 ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or
connectors. It may cause injury.
 Please disconnect battery charging source before battery replacing or
maintenance.

24
 Replacing the EBM(s)
The EBM is heavy. Lifting the cabinet into a rack requires two people at least.
If PDU is connected with the UPS, should turn the MBS to bypass and switch off
the input and then replace the EBM(s). If PDU is not connected with the UPS,
should turn off the UPS and then replace the EBM.

To replace the EBM(s):

1. Unplug the EBM power cable from the UPS.
If additional EBM(s) are installed, unplug the EBM power cable from each
EBM.
2. Replace the EBM(s). See "Recycling the used equipment" refer to chapter 7.4
for proper disposal.
A small amount of arcing may occur when connecting the EBM to UPS. This is
normal and will not harm personnel. Please connect the EBM cable to the UPS
quickly and firmly.
3. Plug the EBM cable(s) into the battery connector(s).
4. Verify that the EBM connections are tight, and there are adequate bend
radius and strain relief exist for each cable.

7.5Recycling the used equipment

Contact your local recycling or hazardous waste center for information on
proper disposal of the used equipment.
Do not dispose of the batteries in the fire. Which may cause battery explosion.
The batteries must be rightly disposed according to local regulation.
Do not open or destroy the batteries. Escaping electrolyte can cause injury to
the skin and eyes. It may be toxic.
Do not discard the UPS or the UPS batteries in the trash. This product contains
sealed, lead acid batteries and must be disposed of properly. For more
information, contact your local recycling/ reuse or hazardous waste center.
Do not discard waste electrical or electronic equipment (WEEE) in the trash. For
proper disposal, contact your local recycling/reuse or hazardous waste center.

8. Troubleshooting

The UPS is designed for durable, automatic operation and also alert you
whenever potential operating problems may occur. Usually the alarms shown
by the control panel do not mean that the output power is affected. Instead,

25
 they are preventive alarms intended to alert the user.
 Events are silent status information that are recorded into the Event log.
Example = "Battery charging".
 Alarms are recorded into the Event log and displayed on the LCD status
screen with the logo blinking. Some alarms may be announced by a beep
every 1 second. Example = "Battery low".
 Faults are announced by a continuous beep and red LED, recorded into the
Event log. Example = "Out. short circuit".
Use the following troubleshooting chart to determine the UPS alarm condition.

8.1 Typical alarms and faults

To check the Event log:
Conditions Possible cause Action
Battery mode A utility failure has occurred The UPS is powering the
Battery(Orange) LED is On. and the UPS is in Battery mode. equipment with battery
1 beep every 4 seconds. power. Prepare your
Code: 62 equipment for shutdown.
Battery low The UPS is in Battery mode and This warning is
Battery(Orange) LED is On. the battery is running low. approximate, and the
1 beep every 1 second. actual time to shutdown
Code: 12 may vary significantly.
Depending on the UPS
load and number of
Extended Battery Modules
(EBMs), the "Battery Low"
warning may occur before
the batteries reach 20%
capacity.
No battery The batteries are disconnected. Verify that all batteries are
Fault (Red) LED is Flash properly connected.
1beep every 1 second If the condition persists,
Code: 11 contact your service
representative.
Bypass mode An overload or a fault has Equipment is powered but
Bypass (Orange) LED is on. occurred, or a command has not protected by the UPS.
Code: 60 been received and the UPS is in Check for one of the
Bypass mode following alarms: over
temperature, overload or
UPS failure.

26
Power overload Power requirements exceed Remove some of the
Fault (Red) LED is Flash the UPS capacity equipment from the UPS.
2beep every 1 second The UPS continues to
Code: 41 operate, but may switch to
Bypass mode or shut down
if the load increases.
The alarm resets when the
condition becomes
inactive.
UPS over temperature The UPS internal heat sink Clear vents and remove
temperature is too high or a any heat sources. Allow
Fault (Red) LED is On. fan has failed. the UPS to cool. Ensure the
Beep continuous. At the warning level, the UPS airflow around the UPS is
Code: 81 generates the alarm but not restricted. Restart the
remains in the current UPS.
operating state. If the condition continues
If the temperature rises to persist, contact your
another 2°C, the UPS transfers service representative.
to Bypass mode or Standby
mode.
ON Maintenance Bypass UPS was manually commanded Check the maintain bypass
Bypass (Orange) LED is on. to switch to bypass and will switch status
Code: 72 remain in bypass until
commanded out of bypass

In HE Mode The UPS is on bypass while The equipment transferred

Line(green) LED is on. operating on the High to bypass utility power as a
Code: 63 Efficiency setting. normal function of High
Efficiency operation.
Battery mode is available
and your equipment is
protected.
Site Wiring Fault Site Fault detection is Site Fault detection should
Fault (Red) LED is flash supported on all models be enabled by default. It
1beep every 1 second anytime there is a Grounding can still be enabled /
Code: 04 Neutral connection. disabled from the LCD
Alarm triggers when the settings menu.
difference between ground and Reconnect all input wires.
neutral voltage is > 15v.

27
Back feed UPS has a unexpected bypass Transfer to maintenance
Fault (Red) LED is On. current on battery mode bypass and call service.
Beep continuous.
Code: 93

Inv Overload Fault UPS has transferred to bypass The UPS transfers to
Fault (Red) LED is On or fault mode because of Battery mode if supporting
Beep continuous. overload in inverter mode the load.
Code: 42 Remove some of the
equipment from the UPS

Byp Overload Fault UPS has cut off the output and Remove some of the
Fault (Red) LED is On. transferred to fault mode equipment from the UPS
Beep continuous. because of overload in bypass
Code: 43 mode or HE mode.
Output Short Circuit Indicates that the UPS has Remove all the loads. Turn
Fault (Red) LED is On. detected abnormally low off the UPS.
Beep continuous. impedance placed on its Check if UPS output and
Code: 31 output and considers it a short loads is short circuit.
circuit Ensure short circuit is
removed before turning on
again.
Fan Failure Indicates that the fan could not Check fans of UPS
Fault (Red) LED is flash work normally
1 beep every 1 second
Code: 85
BUS Over Voltage Indicates that the UPS get BUS The UPS transfers to
Fault (Red) LED is On. over voltage fault because of Bypass mode if supporting
Beep continuous. BUS. the load
Code: 21
BUS Under Voltage Indicates that the UPS get BUS The UPS transfers to
Fault (Red) LED is On. under voltage fault Bypass mode if supporting
Beep continuous. the load
Code: 22
BUS Unbalance Indicates that the positive BUS The UPS transfers to
Fault (Red) LED is On. voltage and negative BUS Bypass mode if supporting
Beep continuous. voltage are too lopsided to the load
Code: 23 fault
BUS Short Indicates that the BUS voltage Contact your service
Fault (Red) LED is On. decrease very fast representative
Beep continuous.
Code: 24

28
BUS Softstart Fail Indicates that the BUS could Contact your service
Fault (Red) LED is On. not soft start successfully representative
Beep continuous.
Code: 25
Inv Over Voltage Indicates that the UPS get The UPS transfers to
Fault (Red) LED is On. invert over voltage fault Bypass mode if supporting
Beep continuous. the load
Code: 32
Inv Under Voltage Indicates that the UPS get The UPS transfers to
Fault (Red) LED is On. inverter under voltage fault Bypass mode if supporting
Beep continuous. the load
Code: 33
Inv Softstart Fail Indicates that the inverter Contact your service
Fault (Red) LED is On. could not soft start successfully representative
Beep continuous.
Code: 34
Charger Fail Indicates that the UPS has The UPS turns off the
Fault (Red) LED is flash confirmed the charger has charger until the next
1 beep every 1 second failed power recycle. Contact
Code: 15 your service representative

Battery Over Voltage Indicates that the battery The UPS will turn off the
Fault (Red) LED is On. voltage is too high charger until the battery
Beep continuous. voltage is normal
Code: 14
Negative power Fault In parallel system，power of Redundancy mode，the
Fault (Red) LED is On. UPS is negative fault UPS turn to fault
Beep continuous. mode without output
Code: E1 Increase mode，UPS1&
UPS2 turn to fault mode
Parallel cable loss In parallel system，parallel Disconnect parallel cable
Fault (Red) LED is On. cable disconnect one turn to fault mode
Beep continuous.
Code: E2
Parallel system battery status UPS1 connect battery，UPS2 Check battery connect
Fault (Red) LED is flash without battery status
1 beep every 1 second
Code: E6

29
 Line input different Parallel system，UPS1 line ok， Check the line input
Fault (Red) LED is flash UPS2 line loss
1 beep every 1 second
Code: E7
Power strategy different Parallel system，UPS mode Check UPS OP mode, Keep
Fault (Red) LED is flash OP mode be the same
1 beep every 1 second different
（normal ，converter，HE）

Code: E9
Rate power different Parallel system rate power Rate power different，not
Fault (Red) LED is flash different allow turn on UPS. Keep
1 beep every 1 second rate power be the same
Code: EA
HE in parallel Parallel system，UPS mode set HE not allow in parallel
Fault (Red) LED is flash as HE system，change UPS mode
1 beep every 1 second
Code: EB

9. Specifications
9.1 Model specifications
Table 1. Power Module model list
Model Power Ratings
6K UPS (standard model) 6000VA / 6000W
10K UPS (standard model) 10000VA / 10000W
6KS UPS (long backup model) 6000VA / 6000W
10KS UPS (long backup model) 10000VA / 10000W
Table 2. Extended Battery Module model list
Model Configuration Battery voltage For power ratings
EBM Rack 192Vdc 6000-10000VA

Table 3. Weights and dimensions

Description Weights (kg) Dimensions (mm) W x H x D
6K UPS 14 438*86.3*573
10K UPS 16 438*86.3*573
6KS UPS 14 438*86.3*573
10KS UPS 16 438*86.3*573
EBM 16 BAT 52 438*129*593
Note：The weight in this table is reference only, please see the labels on the carton for
details
Table 4. Electrical input

30
Nominal frequency 50/60Hz auto-sensing

Frequency range 40 Hz– 70 Hz≤60% rated load

45 Hz– 55 Hz(50Hz system)
54 Hz – 66 Hz (60Hz system) >60% rated load
45 Hz– 55 Hz
54 Hz – 66 Hz >60% rated load
Bypass voltage range 176~264Vac (default)
Noise filtering MOV for normal and common mode noise

Model Default input Voltage

(Voltage/Current) at 100% Load
6K 16PCS BAT 230V / 31.2A 176~275Vac
6KS 16PCS BAT 230V / 38.7A 176~275Vac
10K 16PCS BAT 230V / 49.9A 176~275Vac
10KS 16PCS BAT 230V / 57.6A 176~275Vac

Table 5. Electrical input connections

Model Input connection Input cable
6K/6KS Hardwired Not provided
10K/10KS
Table 6. Electrical output
All models Normal mode Battery mode
Voltage regulation ±1% ±1%

Efficiency > 98% (High Efficiency mode) > 93%

> 95%
Frequency regulation Sync with line ±10% of nominal line ±0.1% of auto-selected
frequency (outside this range: ±0.1% nominal frequency
of auto-selected nominal frequency)
Nominal output 208V*, 220V, 230V, 240V (voltage configurable)
6000/10000VA* 6000/10000W*
Frequency 50 or 60Hz, autosensing or configurable as a frequency
converter
Output overload 100-105% : no alarm
105-125% : load transfers to Bypass mode after 10 minutes
125-150% : load transfers to Bypass mode after 30s
Output overload 100-105% : no> 150%
alarm : load transfers to Bypass mode after
(Bypass mode) 105-125% : continue working and alarm
125-150% : UPS shuts down after 30s
Voltage waveform Sinewave

31
Harmonic distortion < 1% THDV on linear load
< 5% THDV on non-linear load
Transfer time Online mode: 0 ms (no break)
High Efficiency mode: 10ms maximum (due to loss of utility)
Power factor 1
Load crest ratio 3 to 1
* for 208V output, the load level will be derating to 90%.

Table 7. Electrical output connections

Model Output connection Output cable
6K/6KS Hardwired Not provided
10K/10KS
Table 8. Environmental and safety
Certifications EN 62040-1
IEC/EN 62040-2: Cat. C3
IEC/EN 62040-3
EN 60950-1
EMC (Emissions)* Conduction: C3 IEC/EN 62040-2
Radiation: C3 IEC/EN 62040-2
EMC (Immunity) IEC 61000-4-2, Level 3
IEC 61000-4-3, Level 3
IEC 61000-4-4, Level 4 (also on signal ports) IEC 61000-4-5, Level
4, Criteria B
IEC 61000-4-6, Level 3
IEC 61000-4-8, Level 4
IEC 61000-4-11
* for output cable < 10m.
Agency markings CE

Operating 0~40°C full load no derating

temperature 40~50°C output power derating to 50% load, Charger current
derating 50%
Storage temperature -15 to 40°C (32 to 104°F) with batteries
-25 to 60°C (5 to 140°F) without batteries
Transit temperature -25 to 55°C (-13 to 130°F)
Relative humidity 0 to 95% no condensing
Operating altitude Up to 3,000 meters (9,843 ft) above sea level with 10% derating
per 1000m
Transit altitude Up to 10,000 meters (32,808 ft) above sea level
Audible noise < 50 dBA at 1 meter typical for 6kVA models
< 55 dBA at 1 meter typical for 10kVA models

32
 Table 9. Battery
EBMs
Rack / Tower 240Vdc 20 x 12V, 7Ah
configuration 240Vdc 20 x 12V, 9Ah
192Vdc 16 x 12V, 7Ah
192Vdc 16 x 12V, 9Ah
Fuses 100A for 10kVA models and EBM
Type Sealed, maintenance-free, valve-regulated, lead-acid, with minimum
3-year float service life at 25°C (77°F). Lifetime is reduced above 30 °C.

Monitoring Advanced monitoring for earlier failure detection and warning

Battery port External ANEN-SA30 connector on power module for connection to
EBM
EBM battery cable 100cm for tower models
length 50cm for RT models

Table 10. Communication options

Communication bay available independent communication bay for connectivity
cards
Compatible MODBUS card
connectivity cards NMC card
AS400 card
Communication ports RS-232 (DB9): 2400 bps
USB: 2400 bps
Dry out 2 pins jumper (normally closed)
Dry in 2 pins jumper (normally closed)
Emergency Power Off 3 pins jumper (normally closed)

10 Glossary

Bypass AC source Source supplying the bypass line. The equipment can
be transferred to the bypass line if an overload occurs
on the UPS output, for maintenance or in the event of
a malfunction.

Frequency converter Operating mode used to convert the AC-power

frequency between the UPS input and output (50Hz ->
60Hz or 60Hz -> 50Hz).

Low-battery warning This is a battery-voltage level indicating that battery

power is low and that the user must take action to
prevent the imminent break in the supply of power to

33
 the load.

Backup time Time during which the load can be supplied by the UPS
operating on battery power.

Load Devices or equipment connected to the UPS output.

HE mode Operating mode by which the load is supplied directly

by the AC source if it is within the tolerances defined
by the user. This mode reduces the consumption of
electrical power

Manual bypass Rotary switch controlled by the user, used to connect

the loads directly to the AC source. Transfer of the load
to the manual bypass enables UPS maintenance
without interrupting the supply of power to the
connected loads.

Normal (double The normal UPS operating mode in which the AC

conversion) mode source supplies the UPS which in turn supplies the
connected loads (after electronic double conversion).

Normal AC source Normal source of power for the UPS.

Relay contacts Contacts supplying information to the user in the form

of signals.

UPS Uninterruptible Power Supply.

34
SANTAK ELECTRONIC（SHENZHEN）CO.,LTD
No.8 Baoshi Rd, Block 72 Baoan, Shenzhen,
Guangdong, China
www.eaton.com www.santak.com

614-02181XS1-01