Communication Skills
(Unit – 1) (Part – A)
ASSIGNMENT – 1ST
Subject
Information Technology
Submission date:
Index
Communication Skills
Chapter 1 - Methods of Communication
Page no. 3-4
Chapter 2 - Communication Cycle
Page no. 5-9
Chapter 3 - Communication Barriers
Page no. 10-12
Chapter 4 - Effective Communication
Page no. 13-15
Chapter 5 - Basic Writing Skills
Page no. 16-19
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Chapter 1
Methods of Communication
Assessment Time
A. Select the correct option.
I Which of the following is not a form of non-verbal communication?
a) Facial expressions
b) Hand Gestures
c) Spoken Words
II Which form of communication is extremely private?
a) Intrapersonal
b) Interpersonal
c) Small group
III Which of the following brings personal warmth and friendliness
between the sender and receiver?
a) Written communication
b) Visual communication
c) Oral communication
IV Any communication that conveys a message consisting of spoken
words is called …………………………………………?
a) Visual Communication
b) Written communication
c) Oral communication
V A smile and a nod is an example of ………………………………………?
a) Verbal communication
b) Non-verbal communication
c) Oral communication
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B. Fill in the blanks.
1) In Interpersonal communication, information is exchanged
between two individuals.
2) The conveyance of ideas and information in forms that can be
seen through the eye is referred to as Visual communication.
3) Press conferences, board meetings, and teleconference are
example of Small Group communication.
4) Non-verbal communication happens in the absence of any oral or
composed words.
5) Verbal communication enables people to symbolically represents
objects, ideas, places etc.
6) Pitch is the loudness and softness of a speaker’s voice.
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Chapter 2
Communication Cycle
Assessment Time
A. Select the correct option.
1) .................................... is a process of sharing information between two
or more people.
a. Description
b. Communication
c. Transition
2) When a receiver gets a message, he sends back a ........................... .
a. Card
b. Mobile
c. Response
3) The .............................. the response, the more effective is the
communication cycle.
a. Slower
b. Quicker
c. Clear
4) ............................. feedback suggests a need for change in the mode of
communication .
a. Positive
b. Negative
c. Mechanical
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5) Descriptive feedback includes ........................................ in the form of
written communication or verbal conservations .
a. General guidance
b. Specific information
c. General rules
B. Fill in the blanks.
1. The Communication process enlists the steps we take to
comprehend each other properly .
2. Right feedback given at the right time can lead the students
towards their Desired goal .
3. Non-specific feedback gives a vague response to the receiver.
4. Encoding refers to how the sender wishes to communicate the
message.
5. Specific feedback provides detailed information relating to a
task or the individual's performance.
C. Write “T” for True and “F” for False.
1. A communication cycle does not include social media outlets. –
FALSE
2. Decoding refers to how the receiver interprets the message,
depending on his circumstances and understanding. – TRUE
3. If no feedback is given, it indicates agreement or reluctance in
accepting ideas. – FALSE
4. A receiver is the person for whom the message is intended. – TRUE
5. Feedback can enhance a student's confidence, self-awareness, and
enthusiasm for learning. – TRUE
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D. Answer the following questions.
1. What is meant by a 'Communication Cycle’.
In the communication process, one person is a sender who conveys a
message to another person for a group of persons known as the
receiver. When the receiver gets the message, he acknowledges it
and sends back a response. This leads to a cyclic process known as a
Communication cycle.
2. Describe the principles of effective communication.
The principles of effective communication are as follows:
Simple language: The language used in communication should be
simple. It should be understandable by both the sender and the
receiver.
Definite: The communication should be definite, i.e., its aim should
be clear in the mind of the sender.
Complete and Concise: The information provided in the
communication should be complete and to the point.
Appropriate medium: A proper medium of communication should be
used, taking several factors into account such as timing, the
distance between the sender and the receiver, and the nature of
the interaction.
Authentic: Information given should be factual, i.e., it should not be
misleading or false.
Courteous: The sender should be polite and courteous while
communicating. It helps in building a healthy relationship.
3. What is the importance of feedback?
Feedback is required to continue the process of active
communication. It can be effective only when it is heard,
interpreted, and accepted. It determines the way forward.
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Feedback helps people to get on track. It guides them to know how
others perceive their performance. Feedback is a vital part of
effective learning as it gives clear guidance to the students on how
to improve their knowledge and performance. It can enhance a
student's confidence, self- awareness, and enthusiasm for learning.
Depending on the feedback, one can take the right action for the
next step.
4. What factors should be considered while giving descriptive
feedback?
Following factors should be considered while giving descriptive
feedback:
Goal-Oriented: Feedback should be given keeping the aim of
learning in mind, as students work towards achieving the learning
objective. Many a time, students are unaware of the learning aim.
They should know what their learning aim is and how they are going
to achieve it.
Actionable: When students have knowledge but do not know where
to apply it, they lose interest in learning. Hence, their experience
should be put to use by giving them specific direction.
User-Friendly: The feedback should be given in an easy-to-
understand language so that students can comprehend what they are
supposed to do to achieve the learning aim. Otherwise, the
feedback provided to them will prove to be worthless. Timely: The
students should receive the feedback on time, i.e., when it is still
possible for them to put it to use. The feedback needs to be given
to them when they are still striving for their goal, not when they
have already achieved it.
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Continuous: Feedback should be given continuously, along with
instructions. This enables the students to remain focused on their
goal.
Consistent: The students should be given consistent feedback.
Otherwise, they will not be able to rely on it, and in turn, will not be
able to follow it.
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Chapter 3
Communication Barriers
Assessment time
A. Select the correct option.
1. The linguistic issues are also known as ..................... issues.
a. Verbal
b. Semantic
c. Eternal
2. Being in a ................... frame of mind while communicating, helps in
building trust.
a. Balanced
b. Anxious
c. Unbalanced
3. The ...................... barriers occur due to some inherent traits or the
frame of mind of the communicator.
a. Internal
b. External
c. Emotional
4. The ..................... barriers occur due to factors which are outside our
body and mind.
a. Internal
b. Linguistic
c. External
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5. ......................................... is an example of an External barrier.
a. Gestures
b. Emotions
c. Weak Telephone Signal
B. Fill in the Blanks.
1. A communication barrier is an Obstacle that prevents the receiver
from understanding the message.
2. One must avoid using Complicated terminology during communication.
3. Active Listening means fully concentrating on what is being said
rather than just hearing hearing the message.
4. Non-verbal gestures are less effective than Face-to-Face
Communication.
5. One important way to overcome all the different types of
communication barriers is seeking Feedback from the receiver.
C. Answer the Following Questions.
1. Mention any two factors responsible for causing Internal
barriers during communication.
Poor Listening Skills: Poor listeners do not attend carefully to all
the information being given by the speaker, i.e., both verbal and non-
verbal signals, including intonation and body language.
Fatigue, Disinterest, or Excitement: Sometimes, the receiver may
be too excited, tired, or the topic of conversation may not be
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interesting for the receiver. This may result in a lack of attention to
what the sender is stating.
2. Why is it important to overcome communication barriers?
Barriers become a root cause for many problems as they can hamper
productive and effective communication. This might lead to poor
relationships, loss of trust, misunderstanding, waste of time and
energy, and other such undesirable. outcomes. It is essential to
overcome these barriers to ensure smooth and effective
communication.
3. What care should be taken while giving feedback?
A skilled Communicator must be aware of the communication
barriers and try to reduce their impact by continually checking the
perception of the message sent, and by encouraging the receivers to
give appropriate feedback to ensure that the message was delivered
as intended.
Most of the personal, professional, and social problems can be
overcome by maintaining a clear, appropriate, and unambiguous
communication.
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Chapter 4
Effective Communication
Assessment Time
A. Select the correct option.
1. .................... refers to explaining in a brief yet comprehensive manner.
a. Conciseness
b. Clarity
c. Concreteness
2. ......................... is also about avoiding the use of complex words,
sentences, and confusing language.
a. Fluency
b. Accuracy
c. Clarity
3. The most significant benefit of using effective communication
techniques is that it ..................................... .
a. Helps us earn more
b. Makes us famous
c. Improves our relationships
4. .......................... refers to the situation or environment in which the
message is delivered.
a. Content
b. Process
c. Context
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5. ............................. refers to communication that is believable and
credible, in order to create trust between the communicators.
a. Concreteness
b. Conciseness
c. Completeness
B. Fill in the Blanks.
1. Even if you disagree with the receiver, it is essential for you to
understand and respect his Point of view.
2. Content refers to the language that has been used in the message.
3. We often subconsciously trust the accuracy of Non-verbal
behaviours more than verbal expressions.
4. To be coherent, all sentences in written communication should be
Connected and be relevant to the main topic.
5. Effective communication allows the people involved to build trust
and remove any Negative emotions.
C. Answer the Following
1. What are the key factors of effective communication?
Key factors of effective communication are –
Content: This refers to the language that has been used in the
message. We all interpret the meaning of words differently.
Hence, even simple messages can be misunderstood. Some words
have different meanings depending on the context, which may
confuse at times. To make communication effective, construct
proper sentences and use the right words.
Process: It refers to the way the message is delivered-the non-
verbal elements in the speech like the tone of voice, gesture,
body language, and the state of mind can be identified during
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communication. We often subconsciously trust the accuracy of
non-verbal behaviours more than verbal expressions. Only 7%
interpretation of spoken communication comes from words alone,
55% comes from body language, and 38% comes from intonation.
Hence, effective communication happens only when the verbal
message is consistent with the tone and body language.
Context: It refers to the situation or environment in which the
message is delivered, including the physical environment (e.g.,
noisy or quiet room, mall, hospital, etc.), cultural factors (e.g.,
international cultures, organisational cultures, etc.) and
developmental factors (e.g., the age of the speaker and the
receiver). Communication should be adapted as per the content to
make it impressive.
2. Why is the content of a message important?
Content of message refers to the language that has been used in
the message. We all interpret the meaning of words differently.
Hence, even simple messages can be misunderstood. Some words
have different meanings depending on the context, which may
confuse at times. To make communication effective, construct
proper sentences and use the right words.
3. What are the 7 C's of communication?
The 7 C's of communication are -
→ Clear
→ Concise
→ Concrete
→ Correct
→ Coherent
→ Complete
→ Courteous.
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Chapter 5
Basic Writing Skills
Assessment Time
A. Select the correct option.
1. A ................ is a group of words that forms a unit within a sentence
but is incomplete independently.
a. Subject
b. Phrase
c. Noun
2. .................................. are used to keep a record of the communication
for future reference .
a. Spoken words
b. Hand movements
c. Written words
3. An ....................... sentence is a sentence that states a fact.
a. Imperative
b. Interrogative
c. Assertive
4. ......................... refers to the situation or environment in which the
message is delivered.
a. Interjection
b. Verb
c. Preposition
5. With which of the following words can we not use the article 'an'?
a. European
b. Hour
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c. Egg
B. Fill in the Blanks.
1. A group of words that makes complete sense is called a Sentence.
2. Every complete sentence contains two parts, a subject and a
Predicate.
3. A crucial part of writing a good paragraph is Proofreading and
revision.
4. 'A' an 'an' are two forms of the Definite articles.
5. Indefinite articles is used when the noun that follows is already
known.
C. Answer the Following
1. What is a phrase? Give one example of each type of phrase.
A phrase is a group of words that form a unit within a sentence
but is incomplete independently. A phrase lacks both the subject
and object.
i. Noun phrase: We all love eating ice-cream. (noun phrase -
eating ice-cream)
ii. Verb phrase: This jewellery may be worth millions of
rupees! (verb phrase may be worth)
iii. Adjective phrase: Radhika walked on the stage very
gracefully. (adjective - very gracefully, describes the
object - walk)
iv. Adverbial phrase: We strolled through the gardens very
slowly. (adverbial phrase very slowly)
v. Prepositional phrase: All rooms. below the deck are
sleeping. (prepositional phrase below, noun- deck)
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2. What is definite article? Where is it used? Give three
examples.
The definite article, 'the' can be used with both countable nouns
(singular as well as plural) and uncountable nouns. Its main use is
to specify a person, place, or thing. it is used when the noun that
follows is already known. Examples:
→ I bought a painting from the shop.
→ The painting is very beautiful.
→ The Rich should help the poor.
→ I like to swim in the sea.
3. How is the usage of 'a' different from 'an' in English
language?
'A' is used:
→ Before when it is mentioned time. Example –
• This is a river.
→ Before a singular countable noun or adjective beginning with a
consonant sound. Examples –
→ I ate at burger.
→ She has a bicycle.
→ To express quantity, Examples-
• a couple of
• a lack of.
→ In certain exclamatory expressions. Examples –
• What a beautiful place !
• What a shame!
'An' is used: ‘an' performs a similar function as 'a'. It is used
before singular countable which begin with a vowel(a, e, i, o, u)
Examples:
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→ He has an axe.
→ She is an MLA.
→ It's an honour to work with him.
→ He has an umbrella.
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